NCsoft Reviews

Updated July 18, 2015
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NCsoft Chairman, President, and CEO Kim Tack Jin
Kim Tack Jin
15 Ratings

Pros
  • It also had excellent work-life balance (in 3 reviews)

  • It's a great start in the game industry, and if they happen to make a game you love, it could be worth it to work there (in 4 reviews)

Cons
  • Very corporate and tightly controlled by Korean HQ (in 5 reviews)

  • They did the same with the Seattle office, dismantled it piece by piece while pretending it wasn't closing (in 5 reviews)

More Pros and Cons

28 Employee Reviews

Sort: Popular Rating Date
  1. Hectic schedules, poor leadership, and invisible HR

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Specialist in Austin, TX
    Former Employee - Technical Support Specialist in Austin, TX

    I worked at NCsoft (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    25 cent sodas. Graveyard shift is nice. Quiet place to work.

    Cons

    Shifts always changing. Over my course of a year, I worked all three shifts and never got differential pay. Pay was garbage for the experience and skill set they want. Leads, after their boss goes home, spends the whole time talking and watching movies leaving the contract peons to work the ticket queue.

    Advice to Management

    Make your leads have accountability and don't change the schedules so often. This is a professional game publishing company not Burger King.


  2. Helpful (1)

    Sucks

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Technician in Austin, TX
    Former Employee - IT Technician in Austin, TX

    I worked at NCsoft full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Playing any game from other game companies is okay during business hour. Play and make money. Dont make an effort to get recognized. They dont care if you work hard or not.

    Cons

    Business is falling apart. They dont make enough money to keep the company in US. Oneday they will close their business on western territory for sure. Then, you will lose your job.

    Advice to Management

    Hey high management, please dont underestimate your emplyees but respect them. Do you even care or know who is working for you?? Your job does not exist if they are not there. Talk to them and listen to what the company needs for improvement. Emplyees make money but not you. You should be truely thankful with an action(NOT A WORD.) Why do you guys have performance review? This does not affect your salary and bonus not much.


  3. Helpful (1)

    Going down fast

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at NCsoft full-time

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    There really aren't very many pros. Easy work/life balance management

    Cons

    Everything about this place screams failure


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  5. Helpful (2)

    If you're REALLY desperate for a job...

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at NCsoft

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Nice location, close to multitude of restaurants, shopping.

    Cons

    There is no direction. People get hired one day, only to be laid off a few months later. It's a joke. There hasn't been a studio head in eons, which is telling that nobody wants to lead this place. HR guy is interim studio head. In meetings there is talk about "the plan to make plans". Great strategy! The offices are dirty and disgusting. I don't know if the place was ever vacuumed the entire time I have been there. It's really gross. Managers are ridiculously self-centered and like to hear the sound of their own voice WAY too much. Guy I worked for always had to one-up everybody else, even so far as to when someone was talking about a loved one passing, and how badly she had to suffer, he had to top that by saying "Well I had a relative who had it even worse..." blablabla. That's pretty much what you're getting into. No wonder this place is going under. People in manager position in operations are dishonest, in OC as well as Austin. People do not know how to communicate. There are always tensions between Austin and OC. Written communications of team members are horrendous, making you question how they ever passed an English class.

    Advice to Management

    What management?


  6. Helpful (1)

    Run Away

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at NCsoft full-time

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    There were really some awesome people working there both in the Austin and Seattle office.

    Cons

    The exec leadership has been changing every few years and thus the goals and priority changes and leaves the company constantly in a huge state of flux.

    Advice to Management

    Either invest or shut it down


  7. Helpful (1)

    Terrible Company - Steer Clear!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Bellevue, WA
    Former Employee - Anonymous Employee in Bellevue, WA

    I worked at NCsoft (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Good people and lots of snacks

    Cons

    Bad management and executive leadership sucks

    Advice to Management

    Have a passion for "something" and quit throwing people under the bus!


  8. Helpful (5)

    No respect for talent or diversity

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Aliso Viejo, CA
    Current Employee - Anonymous Employee in Aliso Viejo, CA

    I have been working at NCsoft full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Large portfolio of games, casual dress

    Cons

    No female leadership, unfriendly to lgbt, management doesn't respect staff, lots of lies and in fighting between teams, people want each other to fail, bait and switch tactics during hiring process

    Advice to Management

    Hire talented women leaders and support them.


  9. Helpful (8)

    Sad what's become of this company.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Hard Worker in Austin, TX
    Former Employee - Hard Worker in Austin, TX

    I worked at NCsoft full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Lately, the last few years - none. There was a time working here was like most game companies, fun and exciting and interesting, but the last few years has been a nightmare. Wish I'd have left sooner. I guess like everyone else I'll also say, "cheap snacks, good parking, good benefits."

    Cons

    I had a lot to write, but then I read all the other reviews prior to this. What else is there to say? Well I'll still try. The reviews for the last two years have been accurate and prophetic. NCSOFT is a terrible company in every regard. The Austin leadership is the worst you can imagine. What's happening in Austin is exactly what happened in the Seattle office. They take it apart slowly and keep telling you "everything is fine, everyone is safe." How low do you have to be to keep re-assuring people their jobs are safe while you blatantly dismantle operations? The last decent managers voluntarily left Austin a year ago. Whole teams up and quit being fed up with NCSOFT's horrible management and abuse. I guess we should have paid attention closer. I don't know what's worse, the way the Western executives have driven this company into the ground over the last few years (the worst being the current and last one), or how badly Westerners are treated by Koreans. There are constant rumors of threatened lawsuits for discrimination (sexual and racial), constant talk about out how Koreans don't want any westerners in the company. HR in this company is a joke, they are only here to tow the company line and tell you why you should put up with being treated like garbage. HR is supposed to protect the employees. HR at NCSOFT is just a propaganda arm for the Koreans to convince you you're wrong and being abused is okay. Honestly I don't know how they can live with themselves. This company has no good product except Guild Wars and ArenaNet basically runs itself. The NCSOFT managed products in the West are terrible. Wildstar is a failure and a joke in the industry. Nine years to bring a product to market and its just about dead in 6 months. Carbine's management should be considered criminal. What else is there for NCWEST? Nothing. No idea what NCSOFT will do with their west coast studio but Austin is done for sure. If you're one of the remaining workers in Austin and you are surprised when its finally shut down, you have no one to blame but yourself. If you're one of the remaining leaders in Austin, you should be ashamed of yourself for being a part of the lie and abuse.

    Advice to Management

    I guess this has to go to the Korean management since they own the company. First, finish cleaning house with the Western executives that have driven this company to ruin. Good start in Carbine. One more to go in Austin. Second, give it up in the West as a publisher. Go back to Korea, make Asian games which you're really good at, and then let someone else publish them in the West as niche games, which is all they will ever be. You don't know the Western market or how to pick Western leaders - and you never will.


  10. Helpful (11)

    Run while you can

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Development in Austin, TX
    Former Employee - Software Development in Austin, TX

    I worked at NCsoft full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    For those in Austin there is still time to hop off of the ship, jump on your own terms. Even if the most recent entry into the market was a success Austin's future appeared to be in doubt. What did NC do to the Paragon office? What did NC do in Seattle? Take the reigns and plan your departure on your own terms.

    Cons

    No leadership, no direction, no support, 100% CYA. The Austin office is void of any Sr management talent, it's hands down the most incompetent executive/leadership team I have ever been around. Apparently this is what happens when you drop a customer service manager into a senior executive position. There will be no career advancement in Austin, it was consistently suggested in passing that I consider moving out to California even though "Austin is safe" and executives promised to "routinely visit the office". As the office and career development opportunities continue to shrink, don't blame NCSoft, you need to look in the mirror and figure out if this is the best position to put you and your family. Check the NC careers page, does it look like they are replacing any of the Austin employees that have departed? Why do you think that's the case?


  11. Helpful (10)

    There is no way this location will survive much longer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Engineer in Austin, TX
    Current Employee - Senior Software Engineer in Austin, TX

    I have been working at NCsoft full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    $0.25 snacks Early access to mediocre, over-budget games in a dinosaur business model. "Never-ending Change."

    Cons

    In abusive relationships, the abused often begins to side with the abuser. It’s a little bit of Stockholm Syndrome and a little bit of co-dependency. Being psychologically abused is no fun -- and at NCSOFT, you can look forward to being physically abused as well! Physical, in the sense that you are expected to work 60, 80, or more hours per week without compensation. Anxiety and stress hormones will disrupt your work day, your home life, and your health in general. Studies show that ever-present stressors, especially financial or job security related, are dramatically directly linked to increased heart disease, chronic pain and yes even mortality rates. Don’t let this dissuade you from joining NCSOFT. Let their motto dissuade you. “Never-ending Change.” This is the company slogan and it should come with the disclaimer: "Warning: You will be asked in harsh, accusatory and threatening tones to perform inane, illogical technological miracles. You will be told to move the company from one platform (be it a support ticketing system or a backend billing system) to another within two weeks’ time, starting two weeks ago. When you accomplish this miracle, it will be thrown out since the "leadership" changed their minds a dozen times in the last week. You will be given access to the database after months of requests, and when you see it, you will realize that the slop software pumped out of Korean HQ is no better than the slop management decisions pumped out of Austin." Join NCSOFT and you will bask in the glory of being promoted to a Supervisor or Lead, or if you have no real job skills then its Producer or Senior Manager for you! You will ring in each new year with successively more depressing holiday parties, where fewer and fewer people bother to show up. You will marvel at decisions made by the Austin executive and you will realize only in the game industry can you get promoted from customer support rep to executive with no experience or education related to operating a multimillion dollar company. The new slogan should be, “NCSOFT! Come for the ability to say you work in the game industry. Stay because you hate yourself.” If all that fails to convince you, no worries. Even if you get employed by NCSOFT in Austin, you will be out of work within a year. There is no way this location will survive much longer. Don’t let this be you. Run, do not walk, away from this company.

    Advice to Management

    Be honest with employees so they can start looking for jobs now.



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