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NCsoft Reviews

Updated Apr 18, 2014

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All Employees Current Employees Only

2.4 57 reviews

17% Approve of the CEO

NCsoft Chairman, President, and CEO Kim Tack Jin

Kim Tack Jin

(30 ratings)

15% of employees recommend this company to a friend

Review Highlights

Pros
  • It also had excellent work-life balance(in 3 reviews)

  • It's a great start in the game industry, and if they happen to make a game you love, it could be worth it to work there(in 4 reviews)


Cons
  • Very corporate and tightly controlled by Korean HQ(in 4 reviews)

  • At the lower levels, NCOSFT is just long hours, low pay, no appreciation, and terrible working conditions(in 4 reviews)

12 Employee Reviews Back to all reviews
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in
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    2 people found this helpful  

    Slowest Sinking Ship In The Game Industry

    Expendable (Current Employee) Austin, TX

    ProsNot many. The benefits are one of the few good reasons to work here. If a new Austin company were looking to staff quickly, I would suggest head hunting from their Team Leads and below. There is an abundance of good people who know how to work hard but have had to work under flaccid management, poor support systems, and the general feeling that their positions were always expendable.

    ConsThere has been a lack of competent western leadership.
    Terrible relationship and communication with the Korean HQ.
    I would not advise applying to the Austin location for any position.
    If the next product to launch fails, I don't see a future for the company beyond ArenaNet.

    Advice to Senior ManagementIf you want to be a AAA publisher, be a publisher. Since ArenaNet came on board, NCsoft has been a punching bag for the studios instead.
    Once a product launches, invest in continued product development and customer support.
    Encourage and invest in internal developmental training/education for for all employees, especially those in customer support roles.
    And just sunset Aion and Lineage 2 already. Free to Play is a stop gap measure for mediocre or underperforming titles.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Korean Bureaucracy with CEO with unclear leadership/goals

    Anonymous Employee (Former Employee)

    ProsAs long as they like you, they'll fund you and give you enough rope. Sadly, they'll be passive aggressive on goals.

    ConsVery unclear, bad leadership. TJ talks a a big game about culture but then look at all the talent that's left.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    2 people found this helpful  

    Korean leadership doesn't understand US business culture

    Anonymous Employee (Former Employee) Seattle, WA

    Prosgreat games, smart people, good compensation and benefits

    ConsKorean leadership doesn't understand US business culture

    Advice to Senior ManagementPut people who understand US business culture in charge of US operations

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Great people but no leadership, no direction and doesn't understand Western values.

    (Former Employee) Seattle, WA

    ProsGreat western studios and games with great potential. The people I worked with were great and despite the negative company culture we really enjoyed working together and tried to do the best we could with what we had.

    ConsLack of western leadership and no long term strategy or planning make this company a frustrating place to work. They can't seem to keep any executive leadership in the West and have no idea what their doing. It seems that as a publisher they have no long term potential and will rely on the individual studios to find their own way.

    Advice to Senior ManagementEstablish a leadership team in the west that you trust and then leave them alone to rebuild. Recognize that what works in Korea may not work in the west and if you're serious about success in a western market you need to rely on industry veterans that better understand what works here.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    6 people found this helpful  

    An ocean apart and no understanding of market differences

    Anonymous Employee (Former Employee) Seattle, WA

    ProsGreat ideas, IP's and possibilities. Wonderful global infrastructure.

    ConsTop level executive management in Korea does not understand western markets no cultural differences in employment expectations.

    Advice to Senior ManagementTake a close look at how much budget you set forth for adapting your games to the western markets, you're currently under. Let those with an understanding of the western markets and employments lead those satellite divisions.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    4 people found this helpful  

    NCsoft: stay away

    Systems Engineer (Former Employee) Austin, TX

    ProsMet some really great people there.

    ConsKorean culture shoved down your throat. NCsoft wasn't ready to go multinational as they fully expect to graft their Korean culture onto their U.S. workforce.

    Long hours; hectic schedule. Seems that the company couldn't plan more than 30 days in advance. Everything is a "fire"

    Lowball pay; management's goal is to pay as little as possible. Their justification is the "cool factor" of working for a game company offsets the lower pay.

    Advice to Senior ManagementSeoul, hire a cultural consulting firm and heed their guidance. US, the people needed to run an MMO are worth more than you are paying them.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    5 people found this helpful  

    So if you have no choice or don't want to improve your skill

    Developer (Former Employee) Seattle, WA

    ProsAs a developer, the team is pretty solid.
    The benefit is Okay, at least better than Amazon's health insurance.
    You can spend 2 hours a day at work... they don't care

    Consthe management mess up.
    you can't learn anything here, not good fot career path.
    Korean never trust ppl here.
    no one knows whats going on.
    some "lead" like to play small game, to waste ppl's time
    ppl escaped a lot in past few months, lots of...

    Advice to Senior Managementlet ppl know whats going on...
    better management
    too many management roles

    No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    7 people found this helpful  

    A bad thing that's getting worse

    Anonymous Employee (Former Employee) Austin, TX

    ProsCasual atmosphere. Remodel of the Austin, TX offices.

    ConsMany of the major groups in NCsoft West (Operations, Billing Software, Web Development) are experiencing downsizing while those jobs are being returned to Seoul. After 3 or 4 changes of senior management in 5 years, it seems as though the folks in Seoul HQ are done with almost everything to do with North America/European offices. I'm not sure I would even consider the folks that are not losing their jobs "lucky" in any aspect.

    Advice to Senior ManagementStop think that you are fooling people by holding back information. Everyone knew the layoffs were coming. Everyone knew about the leadership transitions. Have more all-hands meetings like the old days, including P&L.

    No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    6 people found this helpful  

    Organized chaos, consistently shifting leadership

    Publishing Group (Current Employee) Seattle, WA

    ProsView of city. Not many people out to get one another, friendly culture. I have heard bonuses happen but yet to receive.

    ConsLack of direction, constantly changing direction. Erratic and uninformed decision making. Huge accountability in some groups while none in others. Dissent between geographic locations resultos in feeling that nobody is really succeeding. Everyone is pretty much waiting for Guild Wars to ship and then they are out.

    Advice to Senior ManagementListen to your people, let them drive the business and manage up. You are there to keep it funded. If you are ineffective, leave.

    No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    2 people found this helpful  

    Almost like a real job!

    Developer (Former Employee) Austin, TX

    ProsIf you're mediocre and are looking for a place to just dog it, maybe punch the clock? This is the place for you. Also, if you speak Korean you can write your own check.

    It is a good place to be in QA or CS, though. Those departments are pretty solid.

    25 cent sodas and snacks.

    ConsHmm, let's see. Stability is poor, absolutely no coordination between Korean management and US management, weak strategic vision, poor portfolio, weak creative development, terrible marketing, etc.

    Advice to Senior ManagementHire talented people and get out of their way. It would be easier to execute on your vision if people knew what it was, and it didn't change every other month.

    No, I would not recommend this company to a friend

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