NCsoft Reviews

Updated April 18, 2014
Updated April 18, 2014
59 Reviews
2.0
59 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
NCsoft Chairman, President, and CEO Kim Tack Jin
Kim Tack Jin
30 Ratings

Review Highlights

Pros
  • It also had excellent work-life balance (in 3 reviews)

  • It's a great start in the game industry, and if they happen to make a game you love, it could be worth it to work there (in 4 reviews)


Cons
  • Very corporate and tightly controlled by Korean HQ (in 4 reviews)

  • At the lower levels, NCOSFT is just long hours, low pay, no appreciation, and terrible working conditions (in 4 reviews)

More Highlights

12 Employee Reviews Back to all reviews

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  1. 2 people found this helpful  

    Slowest Sinking Ship In The Game Industry

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Expendable  in  Austin, TX
    Current Employee - Expendable in Austin, TX

    I have been working at NCsoft full-time

    Pros

    Not many. The benefits are one of the few good reasons to work here. If a new Austin company were looking to staff quickly, I would suggest head hunting from their Team Leads and below. There is an abundance of good people who know how to work hard but have had to work under flaccid management, poor support systems, and the general feeling that their positions were always expendable.

    Cons

    There has been a lack of competent western leadership.
    Terrible relationship and communication with the Korean HQ.
    I would not advise applying to the Austin location for any position.
    If the next product to launch fails, I don't see a future for the company beyond ArenaNet.

    Advice to ManagementAdvice

    If you want to be a AAA publisher, be a publisher. Since ArenaNet came on board, NCsoft has been a punching bag for the studios instead.
    Once a product launches, invest in continued product development and customer support.
    Encourage and invest in internal developmental training/education for for all employees, especially those in customer support roles.
    And just sunset Aion and Lineage 2 already. Free to Play is a stop gap measure for mediocre or underperforming titles.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    Korean Bureaucracy with CEO with unclear leadership/goals

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at NCsoft

    Pros

    As long as they like you, they'll fund you and give you enough rope. Sadly, they'll be passive aggressive on goals.

    Cons

    Very unclear, bad leadership. TJ talks a a big game about culture but then look at all the talent that's left.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 2 people found this helpful  

    Korean leadership doesn't understand US business culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Seattle, WA
    Former Employee - Anonymous Employee in Seattle, WA

    I worked at NCsoft full-time for more than a year

    Pros

    great games, smart people, good compensation and benefits

    Cons

    Korean leadership doesn't understand US business culture

    Advice to ManagementAdvice

    Put people who understand US business culture in charge of US operations

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Great people but no leadership, no direction and doesn't understand Western values.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Seattle, WA
    Former Employee - Anonymous Employee in Seattle, WA

    I worked at NCsoft full-time for more than 3 years

    Pros

    Great western studios and games with great potential. The people I worked with were great and despite the negative company culture we really enjoyed working together and tried to do the best we could with what we had.

    Cons

    Lack of western leadership and no long term strategy or planning make this company a frustrating place to work. They can't seem to keep any executive leadership in the West and have no idea what their doing. It seems that as a publisher they have no long term potential and will rely on the individual studios to find their own way.

    Advice to ManagementAdvice

    Establish a leadership team in the west that you trust and then leave them alone to rebuild. Recognize that what works in Korea may not work in the west and if you're serious about success in a western market you need to rely on industry veterans that better understand what works here.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 6 people found this helpful  

    An ocean apart and no understanding of market differences

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Seattle, WA
    Former Employee - Anonymous Employee in Seattle, WA

    I worked at NCsoft full-time for more than a year

    Pros

    Great ideas, IP's and possibilities. Wonderful global infrastructure.

    Cons

    Top level executive management in Korea does not understand western markets no cultural differences in employment expectations.

    Advice to ManagementAdvice

    Take a close look at how much budget you set forth for adapting your games to the western markets, you're currently under. Let those with an understanding of the western markets and employments lead those satellite divisions.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7. 4 people found this helpful  

    NCsoft: stay away

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Systems Engineer  in  Austin, TX
    Former Employee - Systems Engineer in Austin, TX

    I worked at NCsoft full-time for more than 5 years

    Pros

    Met some really great people there.

    Cons

    Korean culture shoved down your throat. NCsoft wasn't ready to go multinational as they fully expect to graft their Korean culture onto their U.S. workforce.

    Long hours; hectic schedule. Seems that the company couldn't plan more than 30 days in advance. Everything is a "fire"

    Lowball pay; management's goal is to pay as little as possible. Their justification is the "cool factor" of working for a game company offsets the lower pay.

    Advice to ManagementAdvice

    Seoul, hire a cultural consulting firm and heed their guidance. US, the people needed to run an MMO are worth more than you are paying them.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 5 people found this helpful  

    So if you have no choice or don't want to improve your skill

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Developer  in  Seattle, WA
    Former Employee - Developer in Seattle, WA

    I worked at NCsoft full-time for more than a year

    Pros

    As a developer, the team is pretty solid.
    The benefit is Okay, at least better than Amazon's health insurance.
    You can spend 2 hours a day at work... they don't care

    Cons

    the management mess up.
    you can't learn anything here, not good fot career path.
    Korean never trust ppl here.
    no one knows whats going on.
    some "lead" like to play small game, to waste ppl's time
    ppl escaped a lot in past few months, lots of...

    Advice to ManagementAdvice

    let ppl know whats going on...
    better management
    too many management roles

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9. 7 people found this helpful  

    A bad thing that's getting worse

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Austin, TX
    Former Employee - Anonymous Employee in Austin, TX

    I worked at NCsoft

    Pros

    Casual atmosphere. Remodel of the Austin, TX offices.

    Cons

    Many of the major groups in NCsoft West (Operations, Billing Software, Web Development) are experiencing downsizing while those jobs are being returned to Seoul. After 3 or 4 changes of senior management in 5 years, it seems as though the folks in Seoul HQ are done with almost everything to do with North America/European offices. I'm not sure I would even consider the folks that are not losing their jobs "lucky" in any aspect.

    Advice to ManagementAdvice

    Stop think that you are fooling people by holding back information. Everyone knew the layoffs were coming. Everyone knew about the leadership transitions. Have more all-hands meetings like the old days, including P&L.

    Doesn't Recommend
    Disapproves of CEO
  10. 6 people found this helpful  

    Organized chaos, consistently shifting leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Publishing Group  in  Seattle, WA
    Current Employee - Publishing Group in Seattle, WA

    I have been working at NCsoft

    Pros

    View of city. Not many people out to get one another, friendly culture. I have heard bonuses happen but yet to receive.

    Cons

    Lack of direction, constantly changing direction. Erratic and uninformed decision making. Huge accountability in some groups while none in others. Dissent between geographic locations resultos in feeling that nobody is really succeeding. Everyone is pretty much waiting for Guild Wars to ship and then they are out.

    Advice to ManagementAdvice

    Listen to your people, let them drive the business and manage up. You are there to keep it funded. If you are ineffective, leave.

    Doesn't Recommend
    No opinion of CEO
  11. 2 people found this helpful  

    Almost like a real job!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Developer  in  Austin, TX
    Former Employee - Developer in Austin, TX

    I worked at NCsoft

    Pros

    If you're mediocre and are looking for a place to just dog it, maybe punch the clock? This is the place for you. Also, if you speak Korean you can write your own check.

    It is a good place to be in QA or CS, though. Those departments are pretty solid.

    25 cent sodas and snacks.

    Cons

    Hmm, let's see. Stability is poor, absolutely no coordination between Korean management and US management, weak strategic vision, poor portfolio, weak creative development, terrible marketing, etc.

    Advice to ManagementAdvice

    Hire talented people and get out of their way. It would be easier to execute on your vision if people knew what it was, and it didn't change every other month.

    Doesn't Recommend
    Disapproves of CEO

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