NCsoft Reviews

Updated April 28, 2014
Updated April 28, 2014
59 Reviews
2.0
59 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
NCsoft Chairman, President, and CEO Kim Tack Jin
Kim Tack Jin
30 Ratings

Review Highlights

Pros
  • It also had excellent work-life balance (in 3 reviews)

  • It's a great start in the game industry, and if they happen to make a game you love, it could be worth it to work there (in 4 reviews)


Cons
  • Very corporate and tightly controlled by Korean HQ (in 4 reviews)

  • At the lower levels, NCOSFT is just long hours, low pay, no appreciation, and terrible working conditions (in 4 reviews)

More Highlights

11 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 2 people found this helpful  

    Interesting Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Design Department  in  Seattle, WA
    Former Employee - Design Department in Seattle, WA

    I worked at NCsoft full-time for more than a year

    Pros

    - Gaming
    - Creative Work
    - Flexible Hours
    - Downtown
    - Great Pay

    Cons

    - Leadership = Dictatorship
    - Horribly Run (from a business standpoint)
    - Promoting people just to keep them, not because they are qualified
    - Favoritism (to many 'besties' and not enough honesty)
    - Lack of knowledge of how to run/direct their own studios

    Advice to ManagementAdvice

    Well, I would provide advice but since your West branch went under I think that says it all.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    Good learning experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Austin, TX
    Former Employee - Anonymous Employee in Austin, TX

    I worked at NCsoft full-time for more than a year

    Pros

    It's a good place to learn from veteran MMO developers. Well-funded during the heyday of MMO's and willing to spend money on quality.

    Cons

    If you think office politics are bad, try actual politics! Like a company run by Korean businesspeople who don't always understand or appreciate Americans.

    Advice to ManagementAdvice

    If you hire smart people, trust them! Give them what they need to do their jobs, and don't obstruct them all the time with conflicting directives.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Mostly Good Workers, Mostly Mediocre Managers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at NCsoft

    Pros

    Virtually everyone is a professional, with some who are really outstanding. Nearly every team is focused and works like a well-oiled machine - when they get the proper support.

    Cons

    Management tends to be riddled with some people who really should be better at managing people. The turnover rate is really high - between periodic layoffs and skilled workers just getting better offers from somewhere else.

    Advice to ManagementAdvice

    Take a hard look at where you're losing workers to other companies, and then look at the people managing those workers. Chances are, you'll find someone who isn't good at managing people, and may actually be driving good workers away.

    Recommends
    Negative Outlook
    No opinion of CEO
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  5. 3 people found this helpful  

    This company has peaked, and is on its way down.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Software Engineer  in  Austin, TX
    Former Employee - Software Engineer in Austin, TX

    I worked at NCsoft

    Pros

    It's a great start in the game industry, and if they happen to make a game you love, it could be worth it to work there.

    Cons

    Company direction changes with the wind, and directives from above are rarely followed by the support (budget, manpower, etc.) to actually follow them.

    Advice to ManagementAdvice

    Analyze the way the MMO marketplace is today, not the way it was ten years ago. Trying to do the same things you did ten years ago to be successful - that stopped working a few years ago - is not the path to success.

    Disapproves of CEO
  6. 4 people found this helpful  

    Used to be a good place to work, now not so much

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Designer  in  Austin, TX
    Current Employee - Designer in Austin, TX

    I have been working at NCsoft

    Pros

    Working in Austin, competitive salaries, often good opportunities for career advancement, company generally tends to do the right thing for its employees (layoffs postponed as long as possible so that people can find positions elsewhere)

    Cons

    Rapid changes in direction from management, lack of focus, many burnouts especially in high-ranking positions, currently great deal of uncertainty due to high profile failure (Tabula Rasa). The Austin location especially is having serious morale issues.

    Advice to ManagementAdvice

    Find a focus and stick to it, the whiplash is getting old. Politics between divisions is also getting more than a little old.

    Disapproves of CEO
  7. 3 people found this helpful  

    Good people and teams, confusing corporate direction

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Software Engineer  in  Austin, TX
    Current Employee - Software Engineer in Austin, TX

    I have been working at NCsoft

    Pros

    Development teams are given a fair amount of autonomy to create the game they want to make.

    The company was willing to take risks on some technologies and ideas.

    They are the leading MMO developer in the world with many titles under their belt, they have the experience to create some fairly polished MMOs and to support them.

    Cons

    Senior management and corporate direction comes down without any feedback from the development teams whose fates are being decided.

    Coordination amongst various development teams and knowledge sharing is not practiced, reinventing the wheel happens alot.

    The lack of follow through on some project ideas and letting projects die creates frustrated employees.

    Advice to ManagementAdvice

    More transparency in the decisions that are being made and the direction the company is going in, from highest level to lowest level.

    Disapproves of CEO
  8. 1 person found this helpful  

    Great people, great working environment, room for improvement at Executive level

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at NCsoft full-time for more than 5 years

    Pros

    People working there are professionals, they know their jobs, they also happen to be fun and smart. I went up the ladder, changed teams, changed offices and continents too thanks to all the opportunities that were created then.

    Cons

    The Western team used to be lead by westerners who were experienced and knew their markets. Unfortunately, it no longer is the case, and once you lose faith in your leaders, you have to leave, which was my case.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9. 3 people found this helpful  

    Heavily managed from the top in Korea, not great at paying their employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Concept Artist
    Former Employee - Senior Concept Artist

    I worked at NCsoft full-time for more than 3 years

    Pros

    Stable, good game pedigree. There is a care about the quality of the product.

    Cons

    Korea runs the show mercilessly, and there are many layers of bureaucracy to go through to do anything. It adds to the pipeline when your studio has to use the central QA, and the central customer service even if they have those services in house. It's redundant and costly, both financially and time-wise. Decision-making sometimes seems arbitrary.

    Recommends
    Neutral Outlook
    No opinion of CEO
  10. 3 people found this helpful  

    An "OK" work place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at NCsoft

    Pros

    Lots of luxuries from annual raises and not to shabby bonuses. Every now and then the company gives gifts to employee's. Vending machines are subsidized to 25 cents, there are no restrictions on internet access, and the people are very friendly and nice.

    Cons

    Employees are constantly worried about losing there jobs. Not because they do a bad job, but because HQ wishes they could fire everyone and make more money; but they can't easily. Some directions of management change every six months.

    Advice to ManagementAdvice

    Advertise the games better.

    Doesn't Recommend
    No opinion of CEO
  11. 2 people found this helpful  

    Average

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at NCsoft

    Pros

    Most of the people on my team are pretty smart and we work well together. Everyone puts in their fair share.

    Cons

    New Sr management has recently been installed. Nobody really likes change, but I believe that the changes that are being applied are doing nothing but creating red tape for the sake of "creating processes"

    Advice to ManagementAdvice

    Stop it with the over analysis of everything. IT has no problem with ITIL and scheduling windows. Please stop making it so difficult to do day-today tasks.

    No opinion of CEO

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