NHS Human Services

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NHS Human Services Reviews

Updated August 4, 2014
Updated August 4, 2014
52 Reviews

2.8
52 Reviews
Rating Trends

Recommend to a friend
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M. Joseph Rocks
6 Ratings

Review Highlights

Pros
  • Generous benefit package, competitive pay, friendly management, respect (in 3 reviews)

  • The company has good benefits such as health insurance and a matching 403b plan (in 2 reviews)


Cons
  • Little support at times, sometimes there's a "figure it out" mentality (in 2 reviews)

  • Company is filled with red tape and unfairness (in 2 reviews)

More Highlights

12 Employee Reviews Back to all reviews

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  1.  

    A lack of proper clinical supervision coupled by a low salary

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Fee for Service Therapist  in  Sharon Hill, PA
    Former Employee - Fee for Service Therapist in Sharon Hill, PA

    Pros

    Great place to practice while racking up those LCSW or LPC points.

    Cons

    There is very little opportunity for supervision here that is actually meaningful and clinical in every way. Attempts to talk to supervisors were friendly but not helpful. Supervisors literally said "that's a clinical questions. I just help you with your administrative things". Client show rate is horrible.

    Advice to ManagementAdvice

    Every incoming new graduate acting as a therapist needs to have group and individual supervision that is paid. this ensures that they stay longer and clients get continuity of care. Yeah it means that you have to shell out an hour or two of your time but it is ethical and necessary to do so in order to ensure that you reduce your terrible turnover rate.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    I recommend keep looking, NHS is not the company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - FFS DCP
    Former Employee - FFS DCP

    Pros

    Have some flexibility in what you can & cannot work, pay is good, some of the consumers are nice

    Cons

    constantly changing your schedule, lack of communication, poor management, rude consumers, no consideration

    Advice to ManagementAdvice

    Nhs needs to get themselves together. I am glad I didn't stay with them, I could only stand it for about half a year! The pay is decent but when they hire you as FFS, you could be working 40+ hours a week but no benefits. They train you for a week and then send you out, and most consumers you go to just need cleaning, or errands ran, etc but some people have more serious conditions and they dont prepare you for that. They will change your schedule 6 times within the first two weeks of being there and then probably three times a month after that. Their system of organizationa and communication is terrible. If you tell them you are not available wednesday morning and friday nights they will schedule you on both days saying either, "Oh I forgot" or "You never told me this". I have worked for some nice people before but also some nasty ones. And they don't warn you about the different personalities. Another annoying thing is if you live in say for example carmichaels they will send you out to donora even though they have consumers in carmichaels. Sometimes they will need you to go to a shift before you original scheduled shift. So if you have a regular person on your schedule that you work for at 9 am but they say well we need you to go here so go to your regular person an hour and a half later. So they person you normally work for is waiting at 9 for you to come and you dont show up until 10:30 because nhs had you running around. That consumer is usually upset because they had no clue they would be waiting so long. BUT Nhs doesn't communicate! They don't keep on track with anything, they are a hot mess! I had to leave because of how unorganized they were and how much they kept screwing me up. Seriously and I have heard it doesn't get better with time so just avoid. There are better caregiving companies out there who know what they are doing and pay better and give you benefits.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 1 person found this helpful  

    It has been a great learning experience, but there is no room for growth, little training, and poor supervision.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Case Manager
    Current Employee - Case Manager

    Pros

    Flexibility - You can flex your time, work 5 hours one day and 10 another, or come in from 10-6 or 7-3, whatever floats your boat.
    Management seems to take employee concerns somewhat seriously...sometimes. Probably more than at other places, but I think we get a little spoiled and complain about this issue a lot.
    Coworkers can be great
    Management gives you chances to mess up.
    Incentive - If you bill high enough, you'll earn a ( very highly taxed) bonus in your check

    Cons

    Low pay
    Little support at times, sometimes there's a "figure it out" mentality
    Lack of consistency - one supervisor will tell you one thing, and another will tell you something totally different 5 minutes later...literally
    Billing first, people later - sometimes it feels like all they care about is how much you bill, not what you're doing for your consumers

    Advice to ManagementAdvice

    Train us more - give us more knowledge about resources. Train us about relevant things like insurance and how insurances WORK, since most of our clients come to us with issues like this. Alleviate some of the pressure from our direct supervisors so they can SUPERVISE US. Also, stop hiring supervisors who haven't been case managers for quite some time. I'd rather have a supervisor who started before I did, duh.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    A poorly managed company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Direct Care Worker  in  Ebensburg, PA
    Current Employee - Direct Care Worker in Ebensburg, PA

    Pros

    It is better than no job. And usually you can pick up extra shifts, because employee turnover is so high.

    Cons

    The company seems to value satisfying state requirements more than patient safety, We had to take them on outing in the worst snowstorms of the season.(because the state wants it).

    Extremely low pay for the amount of work, and decisions that have to be made 8.25 hr. That is if you are in a permanent position. As needed positions pay considerably higher, but they expect you to be available all the time.

    There is no leadership for the individual houses, they do have someone they call a house coordinator , but you cannot call them to ask questions about how things should be done at this particular house. The on call coordinator is to be called for call offs only. A bad point if you are new. So if you make a decision and it is not the one they would have made you are in trouble.

    There is a benefit package, but the company pays no portion of the premiums.

    There is a union of some sort but it obviously is very ineffectual. When I have ask about things like workman's comp., vacations , and paid time off, no one seems to know anything.

    Advice to ManagementAdvice

    You should have one person scheduled with each new person for one week, from each house they will be working at, to be one on one, instead of just throwing them into this position of no guidance. The training you give does not come close to showing the realities of working in the houses.

    Pay some portion of the benefits package.

    And in my particular zone, serious revamping needs to be done with the base office staff. There is far to much horseplay, parties, practical jokes going on, and not enough leadership, or guidance for the houses.

    And have someone available from each house to answer questions after hours. Having someone from the office does no good. They have no idea what the houses are really like. It is my understanding they are to come to the house and spend time, and they do, but they do not actually assist with the running of the house. They come when the consumers are out of the house, and when they are there, they just do the paperwork and phone calls they would do at the office. There is no leadership here, no teamwork from the top down.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6.  

    Dead-end career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - CORP  in  Lafayette Hill, PA
    Current Employee - CORP in Lafayette Hill, PA

    Pros

    Healthcare industry - Stability. Not everywhere though. NHS is still letting people go.

    Cons

    No growth especially for corporate employees. No training, year in year out, no new gained skills. Thrifty about everything!
    Salaries for staff level employees suck. Top management gets it all.

    Advice to ManagementAdvice

    Develop your staff. Invest in your staff so you can have them roll into management rolls when people leave. The company is growing, recession is over everywhere so stop using that excuse to underpay staff and not fill open positions.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    Depressing atmosphere. Mentally/emotionally/physically draining.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Fee for Service Therapist  in  State College, PA
    Current Employee - Fee for Service Therapist in State College, PA

    Pros

    We have the flexibility to make our own hours, however, if this is your only job and you need as many hours as you can possibly get, that becomes tricky.

    Cons

    -way too many rules that are easy to break (can't be alone with clients without a guardian/parent in same room), no touching clients, no 'restraining' clients when they become physically aggressive, cannot follow clients if they happen to wander/take off...these are all fireable offenses.
    -fee for service TSS jobs are truly thankless positions when we work our butts off for our clients and this company.
    -Absolutely NO compensation for doing paperwork (aka notes) even though they take up a pretty nice chunk of time. Example: If you happen to have a 6 hour shift with a client and start off at home for 1.5 hrs, that's one note. If you leave and go out into community for 2 hrs, that's another note. if you come back to the home after being out in the community for the last 2.5 hrs...THAT'S ANOTHER NOTE!! 3 notes for 1 shift. It's exhausting and we really SHOULD be compensated for our time spent (wasted) on notes that probably no one but the BSC's even read.
    -Overtime pay does not exist. At least for fee for service employees.
    -Huge job turnover. No one seems to stay very long. No real way to advance in this company unless you want to go back to school for a masters/doctorate, and at that point...would you really want to work for a company like this?

    Advice to ManagementAdvice

    Treat your TSS's with the respect they deserve. Compensate us fairly. With the amount of things we are NOT allowed to do, we still manage to do our jobs and keep our clients moving in a positive direction when others seem to have no idea how to handle them.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    I found the work environment to be extremely stressful.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Registrar  in  Lansdale, PA
    Former Employee - Registrar in Lansdale, PA

    Pros

    The company has good benefits such as health insurance and a matching 403b plan. It also offers an opportunity to help clients who are dealing with mental health or substance abuse issues.

    Cons

    It is very difficult to complete the job assignments in the time allotted. Very often there are not enough employees to meet the needs of the growing client population.

    Advice to ManagementAdvice

    Upper management needs to be aware of the unrealistic demands they make regarding time and workload.

    Doesn't Recommend
    No opinion of CEO
  9.  

    Up and down

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Direct Service Professional  in  Avonmore, PA
    Current Employee - Direct Service Professional in Avonmore, PA

    Pros

    Rewarding job where you feel like you are making a difference
    Job is different everyday
    Great benefits
    Union makes your job pretty secure
    OT is always available and is time and a half
    PTO: Vacation, Sick, and Personal time after 3 months

    Cons

    Can be mandated
    Work weekends, holidays
    Not paid as high as you should be for the work you do
    One 30 cent raise after 6 months and than no more raises
    No way to advance
    Drama in houses amongst staff
    Terrible communication between management and employees
    Not trained well enough to do the job
    Anyone is hired
    Can be moved from your house to another house you dont work in based on need

    Advice to ManagementAdvice

    Company needs to be more organized, Management has no idea whats going on and makes decisions and doesn't tell the parents or the staff working. Better pay is definitely needed.

  10.  

    Lacking in adequate staff training and exploiting staff resources with minimal reinbursement for qualified proffesionals

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Chambersburg, PA
    Former Employee - Anonymous Employee in Chambersburg, PA

    Pros

    The clients definitely need qualified professionals to meet their goals and building a professional relationship is worth following through to see progress.

    Cons

    Salary is not comeasurate for qualified professionals and training is handed by word of mouth with little mentoring. Some people can teach and some can do; This organization needs better instructors.

    Advice to ManagementAdvice

    Coordinate better staff training with qualified in house instructors and mentoring for new employees; Offer competitive hourly salaries for qualified professionals and train on how to write a 30 page detailed reports in 2 hours by non clerk typists (including paid time for all rewrites due to company changes or missing data that was never provided). This practice exploits your qualified staff by not paying for all hours they put into the work and this abuse explains why you have high turnover. There is a point where dedication becomes abusive from a human resource employer no matter how dedicated the person is to the population served.

    Doesn't Recommend
  11.  

    Horrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Philadelphia, PA
    Current Employee - Anonymous Employee in Philadelphia, PA

    Pros

    decent benefits and pay. Flexible hours

    Cons

    More concerned in paying administrative people well then people who really do the work

    Advice to ManagementAdvice

    Don't worry about what the rest of the industry pays, pay your people well

    Doesn't Recommend

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