NICE Systems Reviews

Updated April 15, 2015
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NICE Systems CEO Barak Eilam
Barak Eilam
7 Ratings

19 Employee Reviews

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  1. Helpful (1)

    sweat shop

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at NICE Systems

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The Over time paid out

    Cons

    No respect for family life and not trust worthy

    Advice to Management

    Bring honest managers into the office

  2. Helpful (6)

    If you are ready to learn how IT should NOT work, this is the place for you!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Support Engineer in Denver, CO
    Current Employee - Customer Support Engineer in Denver, CO

    I have been working at NICE Systems

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    - Talented Co-workers and Staff
    - Great concept

    Cons

    - Employee concerns are ignored
    - On-call
    - Unhappy customers
    - Poorly designed product (lacking QA process)
    - Lack of company infrastructure
    - Lack of customer management
    - Lack of useful training in the support organization
    - Management at all levels
    - Significant lack of professionalism amongst management

    Advice to Management

    - Phasing out support in the Americas by support staff actually in the Americas is going to continue to create unhappy customers
    - Consider providing better training for all levels of support
    - Consider stabilizing the product

  3. Helpful (1)

    Buggy Product, Lack of Leadership, No Career Movement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director Client Business Management
    Former Employee - Director Client Business Management

    I worked at NICE Systems full-time (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Good Benefits and co-workers. Folks seems to care about their quality of work.

    Cons

    There's definitely a glass ceiling if you're not from Israel - doesn't matter male or female they always take care of their own. HR is NOT an advocate no matter how much they tell you otherwise. They "partner" with each senior leader on how best to help the business and does not take into account issue with the employees. This has been seen time and time again.

    Advice to Management

    Change is needed at the mid to senior management level to see change and build up any sort of morale.

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  5. Helpful (4)

    Dissatisfied

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at NICE Systems full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Great benefits, salary and bonus

    Cons

    I am a recent hire and had no idea about NICE until I joined few months back. Online reviews could be somewhat misleading because the culture really depends on the group you join. NICE has acquired several small companies in US and each group has its own culture and practices. I realized the online reviews are more descriptive of NICE Israel not NICE US. Unfortunately NICE US has been a great disappointment so far and I would not recommend. Poor management and lack of skilled technical people makes this a sweatshop (This is true for the group that I am working in).

  6. Helpful (5)

    Great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at NICE Systems

    Pros

    I mean their is nothing good about this position

    Cons

    The best part of the job was the day i quit

    Advice to Management

    Get new management, current management sucks.

  7. Helpful (3)

    NICE: the good the bad the ugly.

    • Culture & Values
    Former Employee - Anonymous Employee in Paramus, NJ
    Former Employee - Anonymous Employee in Paramus, NJ

    I worked at NICE Systems full-time (More than 10 years)

    No opinion of CEO
    No opinion of CEO

    Pros

    Good base salary. Autonomous environment - your success is what you make of it. Nice place to work for the diligent and the prepared. Work-life balance is what you make of it too - but if you keep giving it up, they will keep taking it. It is a job that you show up for because the pay is good, period. Great place to be for sales folks - top notch bonuses and world-class company sponsored events to support your drive to hit your quota each quarter.

    Cons

    Bad execution of bonus's - no clear path to understand why you or your group hit your mark or not.
    Boring/repetitive work environment, unless daily escalations entertain you. You will fall on your sword often here.
    Don't expect much help on the ladder up unless you speak Hebrew, or work under one of the managers who actually are good at managing and mentoring, most others got to mid-management through merit promotions by being technically proficient, but lack management skills. Executive management appears to know what they are doing at the top, but are disconnected, with little visibility to the technology or who the middle managers are, leading to frequently changing agendas and policies. Expect annual re-orgs - it appears to be the standard but ineffective tool for fixing the perennial customer satisfaction problem. How the industry leader can stay on top year after year with such poor customer satisfaction speaks to the powerful sales machine that NICE is.

    Advice to Management

    Ugliest part of the organization is the gap between exec and middle management; it creates the chaos that ends with poor customer satisfaction. Close this gap through mentoring and see a return to success in the market.

  8. Helpful (7)

    Have you ever wanted to experience burnout?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Tier II Client Support Engineer in Denver, CO
    Current Employee - Tier II Client Support Engineer in Denver, CO

    I have been working at NICE Systems full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    - Most staff are talented and brilliant (very under utilized and under appreciated by management).
    - Above average pay (but not much) and ok benefits.
    - Denver Tech Center location.

    Cons

    - Turnover is increasing, morale is low - work increases as more leave for better opportunities with customers or other companies.
    - Overtime: you have to log it regularly just to keep up with the workload.
    - On-call Shifts: if you want your personal time restricted, enjoy!
    - Sales (they continue to sell what the product does not do ... its all customization work that is difficult to support).
    - Management (they do not seem to care that customers micromanage employees).
    - Customers (they have begun to micromanage various support employees - not fun for IT professionals).
    - Work-Life Balance (OUT-of-BALANCE: If you are competent prepare to be worked to the bone ... 50+ hour work weeks are rather common ... customers are given whatever they want including employee personal time ... however, management will question your overtime like you are not working).
    - Lay-offs: yup - they have started kicking people - but only the ones that management does not like.
    - Product: overly complicated and difficult to support - it is a pile of products forced to work together (poorly).
    - Advanced support tiers: ignore escalated tickets and are impacting customer service.
    - Sr. Management in Support is not welcome at some customer sites - also, ignores the needs of employees.

    Advice to Management

    - Appreciate your employees (raise and bonus promises do not mean much).
    - Stop pandering to customers, and instead engage them like a business partner - it's time to align SLAs and actual fix times with customer expectations - they need to know that not everything is a quick fix.
    - Tiers 3 and 4 need to be held accountable for escalated SRs.
    - Your KPIs are unreasonable and signify poor leadership strategy (actually, I doubt there is a strategy as everything is tactical ... reacting to customer complaints rather than working to prevent issues).

  9. Helpful (2)

    If you care about your career as a developer do not work here. If you are looking for a 9-5 and a steady paycheck...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at NICE Systems full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    - Competitive Salary/Benefits
    - Lots of industry knowledge in the company
    - Attempting to implement Agile Development Methodology
    - Office space that promotes collaboration

    Cons

    Where do I start...
    - Poor senior leadership in engineering
    - Lots of turnover at the senior management level over the past two years
    - High developer turnover
    - Product stability is poor, underlying technology is aging
    - Not enough straight talk about what the problems are and how to solve them
    - Frequent spending "freezes" to hedge bets on revenue performance
    - IT support is poor across all offices
    - Low overall morale
    - All major decisions must go through Israel and not enough visibility in Israel about what happens stateside
    - Ridiculous "normalization" of performance ratings

    Advice to Management

    Keep up the good work if you are content with the results. Otherwise, start over.

  10. Helpful (5)

    Was looking for another job within a month of arriving

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at NICE Systems full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Good benefits, but pay is not great

    Cons

    Sr management is horrible--if you're not Israeli, you don't matter.
    Product is half baked and impossible to support
    Worst culture I have ever witnessed--they work the employees 24/7 with no regards for personal health/sanity and no thanks whatsover. They just want more, more more.

  11. Helpful (3)

    Inconsistent HR Policies, Senior Mgmt Speaks out of both sides of their mouth and is not supportive.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at NICE Systems full-time (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Good Benefits. Immediate team members "get it" and want to help and provide value to shareholders and customers. Policies, procedures, and inconsistent management keep success from happening.

    Cons

    Senior Mgmt does not support
    Americas organization and Israel are very much silo'd which makes day to day operations and support of the customer extremely challenging and a constant struggle. Little gets done without management escalation. No empowerment of employees. Be careful - one minute you're valued and the next you're not.

    Advice to Management

    Appreciate your Employees and the work and accomplishments expended over the long term - Meaning look at the holistic picture of the value that each employee brings to the organization.

NICE Systems Photos

NICE Building
(Nice System Building in Raanana,Photo thanks to google images user,(yucatan),Some Rights Reserved)
NICE systems HQ

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