NICE Systems

  www.nice.com
  www.nice.com

NICE Systems Reviews

Updated November 24, 2014
Updated November 24, 2014
138 Reviews
2.9
138 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
NICE Systems CEO Barak Eilam
Barak Eilam
16 Ratings

Review Highlights

Pros
  • Work-life balance can be good if you're not afraid to tell your manager to leave you alone (in 8 reviews)

  • Great people to work with (at least most of them) (in 11 reviews)


Cons
  • Work-Life Balance (OUT-of-BALANCE: If you are competent prepare to be worked to the bone (in 8 reviews)

  • Lack of clear upper management goals with confusions with release updates (in 7 reviews)

More Highlights

41 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    fun place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at NICE Systems (more than an year)

    Pros

    leadership, culture, nice building, friendly atmosphere

    Cons

    location, could be better: benefits, salary

    Recommends
    Neutral Outlook
    Approves of CEO
  2. 5 people found this helpful  

    Meteoric rise is both the strength and weakness of NICE.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales/Marketing in Paramus, NJ
    Former Employee - Sales/Marketing in Paramus, NJ

    I worked at NICE Systems full-time (more than an year)

    Pros

    NICE is a great company with some of the best people I ever worked with. They are smart, work to win and truly care about the survivability of the company. Many go above and beyond the call of duty to make sure this happens. Perhaps most importantly people are respectful and genuinely care about one another on a personal level. It is this level of commitment which has gotten the company to where it is today. Good products and solid market share.

    Cons

    NICE's success is also its downfall. Upper management is dysfunctional with some of the folks getting to positions which they should not be in, based on the success of the company. There is the "upper management" club which is downright rude and abusive to the aforementioned people who go above and beyond day after day. It is for this reason that there has been a large amount of turnover and there has been slippage strategically. It was very sad to watch good people go because of upper management. Equally sad was that the people who should be leaders have the worst behavior. Pay is relatively low, benefits are good. No work-life balance as management will call you routinely after hours or while you are on vacation with some fabricated fire drill.

    Advice to ManagementAdvice

    There are some golden nuggets is upper management who could still do the right thing for the company and its people. Act now, clean house and regain some stability which is quickly being lost.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    Positive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Applications Manager in Denver, CO
    Former Employee - Business Applications Manager in Denver, CO

    I worked at NICE Systems full-time (more than 5 years)

    Pros

    Good products, good customers, good R&D

    Cons

    Management, attitude, listening, slow growth,

    Advice to ManagementAdvice

    none

    Recommends
    Negative Outlook
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. 1 person found this helpful  

    Good however management does not like personnel to ask questions

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Project Manager in Paramus, NJ
    Current Employee - Senior Project Manager in Paramus, NJ

    I have been working at NICE Systems full-time (more than 3 years)

    Pros

    Flexible hours, work from home, little travel

    Cons

    Management does not want to receive feedback on reality

    Advice to ManagementAdvice

    Listen top down. Get middle managers out of the way.

    Approves of CEO
  6. 3 people found this helpful  

    Upper management does not care amount the people below. You are a number ONLY.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Service in Jersey City, NJ
    Former Employee - Service in Jersey City, NJ

    I worked at NICE Systems full-time (more than 5 years)

    Pros

    new technologies in VOICE recordings and BIG DATA

    Cons

    work your butt off and no home life or outside of life. No pay raises and no appreciation for you work just get it done

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7.  

    Cool People

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at NICE Systems

    Pros

    Everyone in the office was very welcoming and helpful to new employees.

    Cons

    There were a lot of people coming in going but that may have just been my timing.

  8. 6 people found this helpful  

    It must be the money.....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Support Engineer in Denver, CO
    Current Employee - Support Engineer in Denver, CO

    I have been working at NICE Systems full-time (more than 5 years)

    Pros

    The pay is decent.
    If you're good at your job, you'll never have to worry about losing it. You'll never be furloughed or laid off. Promotion opportunity is available fairly often.
    Decent location in South Denver, north Tech Center

    Cons

    Middle management has a serious problem of a revolving door in the Denver call center. If you're a regular engineer, you can honestly expect to have a new boss every 8 months or so. Dealing with that whole learning curve/proving one's self process is often more exhausting than the job itself.
    Policies change from week to week, which makes the company feel like its in its infancy, and not the established global company it is.
    Middle management seems to always consist of a promoted engineer with no leadership or personal skills, or someone that DOES have call center leadership experience, but knows nothing of the product and never takes the time to learn. It's almost enough to make you laugh seeing how often this seems to repeat over the years.

    Advice to ManagementAdvice

    1. Denver has a yes-man running the show in support, and what's needed is a man (or woman) who will listen to the needs of the people under him/her, and then force the upper executives to listen to those needs and deliver..
    2. Before implementing new policies only to cancel or revise them 2 weeks later, ask your people about it ahead of time. Get the feedback of the people who actually work with the customers every day.

    Neutral Outlook
    No opinion of CEO
  9. 2 people found this helpful  

    Good vision. Operationally inefficient.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at NICE Systems full-time (more than an year)

    Pros

    Company has expanded it's product offerings through R&D and acquisition, so there is a LOT of opportunity to sell and build deep relationships with customers. In general, the people are nice and I was treated very well. There were opportunities to advance, but it's not a rocket ship.

    Cons

    Problems it is solving and products are so complex that customer satisfaction is a challenge. There are too many b.s. meetings with too many B & C players. The company could use technology (like Salesforce.com) to streamline ops and remove bureaucracy - too many manual status reports.

    Advice to ManagementAdvice

    Use technology to manage the business and remove admin work so employees can focus on core responsibilities.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Engineering Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at NICE Systems

    Pros

    Great Vision, good environment and exciting opportunties

    Cons

    Company grew too fast without making proper adjustments. Acquisitions of smaller companies were not done well.

    Advice to ManagementAdvice

    Agree on strategy and how decisions are made and communicate it to your lieutenants and the rest of the company.

    Recommends
    Neutral Outlook
  11. 1 person found this helpful  

    Value is placed more on the customer than the employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at NICE Systems full-time

    Pros

    NICE is very knowledgeable in their areas of expertise giving great value to the customer. NICE cares about their customer satisfaction a great deal and will bend over backwards to accommodate the customer.

    Cons

    Employees can feel lost as sheep. When there are guidelines or processes, if the they can change on a daily basis. It seems almost every customization that is requested gets acceptance. Therefore it can be a nightmare to effectively build or support.

    Advice to ManagementAdvice

    More than just once a year needs to be set aside for employee input.

    Recommends
    Neutral Outlook
    Approves of CEO

NICE Systems Photos

NICE Building

+ Add Photo

Work at NICE Systems? Share Your Experiences

NICE Systems

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.