NRC (National Research Corporation)
3.0 of 5 19 reviews
www.nationalresearch.com Lincoln, NE 150 to 499 Employees

NRC (National Research Corporation) Reviews

Updated Mar 31, 2014

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3.0 19 reviews

                             

50% Approve of the CEO

NRC (National Research Corporation) CEO and Director Michael D. Hays

Michael D. Hays

(14 ratings)

56% of employees recommend this company to a friend
8 Employee Reviews Back to all reviews
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Constant structural reorganization, sales-focused with overworked service.

Client Service (Current Employee)
Lincoln, NE

I have been working at NRC (National Research Corporation) full-time for more than a year

Pros-Good work-life balance
-Relaxed work environment
-No micro-management
-Decent compensation
-good working relationships

Cons-Constant reorganization at mid-level management and above creates unstable work environment
-401k match is a joke at .25 % company match
-Service is often stretched very thin with too much work, not enough associates to complete it, and hiring freezes on top of that
-the annual associate engagement survey seems less aimed at actually improving work lives and more geared towards appeasing associates with "small wins"
-propriety software that supports the biggest portion of business is outdated (created 15-20 years ago) and senior leadership is in denial about the needed systems overhaul to stay competitive as a business
-complete lack of formal training program for service associates; managers and supervisors with already full plates have to create and implement training programs for new associates

Advice to Senior ManagementNRC needs to step into the 21st century, technology-wise, and provide associates with adequate tools to do their job in terms of software used to create client deliverables.

Yes, I would recommend this company to a friend

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Great company if you are ambitious

Anonymous Employee (Current Employee)
Lincoln, NE

I have been working at NRC (National Research Corporation) full-time for more than 3 years

ProsCan pave your own way, and hard work pays off in new projects and positions. Can make the job what you want. If you prefer work/life balance you can find ways to work limited hours and work from home often. If you are ambitious you can put in more hours and it seems to generally pay off.

ConsLocation of headquarters in midwest may not be desirable to some. Pay and benefits are slightly below industry averages.

Advice to Senior ManagementInvest in keeping key senior leaders. There is not a deep bench of top performing middle and senior managers so it is key to keep the few that you have.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Great people, great office, not so great compensation.

Anonymous Employee (Current Employee)

I have been working at NRC (National Research Corporation) full-time for more than 3 years

ProsAmazing coworkers and relaxed atmosphere.

ConsPay structure seems to reflect the market in Lincoln, NE, but is not competitive for its branch offices in other major cities.

Advice to Senior ManagementInvest more in your employees. Move at a slower pace. Don't bite off more than you can chew.

No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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Business Development

Anonymous Employee (Current Employee)

I have been working at NRC (National Research Corporation) full-time

ProsFun work environment with a lot of autonomy. Managers always willing to help.

ConsPay highly dependent on commission .

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Great place to work.

Anonymous Employee (Current Employee)

I have been working at NRC (National Research Corporation) for more than 8 years

ProsCollaborative environment
Ambitious co-workers
Products positively impact healthcare industry
I enjoy the culture!

ConsHave seen improvements in the communication from senior leadership, but could still be increased.
Partial 401K match

Advice to Senior ManagementContinue to promote from within.
Continue and increase all associate sessions to share news within the company.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Great devs

Senior Software Engineer (Current Employee)
Seattle, WA

I have been working at NRC (National Research Corporation) full-time for more than a year

ProsGreat location in downtown Seattle.
The developers are very knowledgeable and enjoyable to work with.
Good working relationship with most everyone.
Get to use the latest technologies in MVC and .NET.
Relaxed but fast paced environment.
Every Friday is beer :30.

ConsUpper management is in Lincoln so there is a disconnect between Seattle and Lincoln.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Technical

Anonymous Employee (Current Employee)
Lincoln, NE

I have been working at NRC (National Research Corporation) full-time for more than 5 years

ProsThese are highly specific to my personal experience:
- Flexible hours without micro management
- Good benefits
- Minimal travel requirements
- Trust and autonomy
- Understanding and approachable upper management
- A dedicated core staff

Cons- Dominated by an under-qualified, opportunistic sales force with a leadership mentality bent on short-term gain (median age, approx 25 years)
- Product backed by an equally under-qualified and over-worked service staff (median age, approx 25 years)
- Board leadership with near-complete lack of understanding of (or interest in) a longer-term strategy to grow the company organically via the basic concepts of good managers (Board median age greater than 64 years)
- A repeated tendency for rapid, short-term growth-by-acquisition followed by long-term "disease" in in terms of associate and client retention.
- Extremely over-worked, under-experienced, and unaccountable middle management made up of "promotees" from scant offerings supplied by the remains of the non-management workforce.
- Extreme lack of institutional knowledge caused by continued turnover, loss of veteran associates, and failure to respect the power of training and documentation.
- Severe lack of communication at all levels and almost no accountability of upper management.
- Near-complete lack of upper-management follow through on the employee-engagement program ... zero budget allocated to employee-committee-proposed 2012 action items
- Lack of budget towards infrastructure in favor of largely unnecessary travel expenditures and grossly liberal board/executive payouts ... a very cheap date.

Advice to Senior ManagementFeed this company a much larger chunk of the ROI. There is far too much budget restraint in light of the rather extreme profit gain. Reallocate 25% of budget from travel and sales incentives into technology and infrastructure. The return on such an investment would be a gigantic boom in market equity of the company over 5-7 years. In this market, National Research could rather quickly become a 300 million-dollar company and edge out Press Ganey as the dominating market force.

Hire new, veteran management (median age should be around 45 rather than the current 30-35 ... the current management are NOT natural managers) - hint: use a selection firm like Gallup, Talent Plus or Kenexa, as National Research is clearly lacking in terms of management-selection know-how.

Invest in your employees by training them and providing them with clear direction. Provide the materials and equipment that they need. Provide regular salary increases to dedicated employees with a proven track record.

STOP filling management vacancies from within. Hire externally and TAKE THEIR ADVICE.

Fund software development initiatives over the long term, and retain software developers by paying them competitively and providing them with state-of-the-art tools and training opportunities.

STOP expanding the breadth of the company by trying to opportunistically break into new markets. There are simply not enough organic resources available for this luxury. Rather, redouble efforts to solidify the management teams, client/associate support, infrastructure, documentation, and R&D of existing products.

Practice what you preach to your clients. Spend more time looking at improving National Research rather than the scant few of the primary shareholders' returns. Get (and maintain!) your own house in tip-top order instead of acquiring others and leeching them of their value for limited short-term gain.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Not a bad place but not a great place. just ok.

Business Development (Current Employee)
Lincoln, NE

I have been working at NRC (National Research Corporation) full-time for more than a year

ProsFun Place to work, lively group of coworkers, drink beers every friday in office, get to do a lot of traveling

Conssenior and junior management are not very good to employees. Take a long time for management to get back to you. The hiring process was about 3 or 4 months

Advice to Senior ManagementTell your employees good job and reward them a little more

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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