NRC (National Research Corporation)

www.nationalresearch.com

NRC (National Research Corporation) Reviews

Updated January 21, 2015
Updated January 21, 2015
26 Reviews
3.5
26 Reviews
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NRC (National Research Corporation) CEO and Director Michael D. Hays
Michael D. Hays
15 Ratings

14 Employee Reviews Back to all reviews

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  1.  

    Excellent opportunities exist, NRC overall is passionate about improving patient experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager
    Current Employee - Account Manager

    I have been working at NRC (National Research Corporation) full-time (more than 5 years)

    Pros

    Work-life balance is great, flexible schedules, work hard/play hard atmosphere - if you get you're meeting your metrics most managers will not micro-manage, fun culture - dependent on location and team, great opportunities to work with c-level contacts, NRC is very passionate about improving patient experience.

    Cons

    Minimal career advancement opportunities outside of management roles, rapidly changing strategies can be frustrating, management turnover, compensation for non-sales associates.

    Advice to ManagementAdvice

    Place more value on retaining associates: invest in training, develop career paths outside of management roles, improve compensation of non-sales associates.

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    Great work environment, great work/life balance, mid-range pay.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at NRC (National Research Corporation) full-time (more than a year)

    Pros

    Great place to work, awesome location if you're in Seattle (4th and Pike). Good office comradery, people are picked for their skills AND interpersonal skills. No type-A egotists or whiny babies here. Excellent work-life balance, flexible schedule, working over 40 hours per week is extremely rare. Actual open-door policy pretty much all the way up the chain. Employees are encouraged to spend time training and improving skills on the clock. I can't speak about the Nebraska office.

    Cons

    Sloppy IT department, but getting better. Pay isn't amazing. The guy who plays the erhu on the street below the office is maddening.

    Recommends
    Positive Outlook
  3.  

    Exciting company, in an exciting industry

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Lincoln, NE
    Current Employee - Anonymous Employee in Lincoln, NE

    I have been working at NRC (National Research Corporation) full-time (more than 3 years)

    Pros

    Associates are given a large amount of responsibility right away. The company has a fun youthful workforce, and has grown very consistently through a very strong sales team. Change is constant, which is exciting. It constantly reshapes itself or acquires new companies to help meet its markets needs. The company has a flat organizational structure, and is really focused on listening to the needs of its clients.

    Cons

    Decisions usually have to go through 1 or 2 key leaders. This creates a bottleneck and prevents the company from being as agile as it otherwise could be. Career development is limited because of the flat organization. A couple associates get opportunities for new challenges, but it is limited for most.

    Advice to ManagementAdvice

    Work to give associates more accountability to go along with the responsibility. This will help make the company more agile, and will help with career development. Since the organization is flat, career development won't come with job titles, but it could come with more accountability.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Great people, great location, but sales > service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Lincoln, NE
    Current Employee - Anonymous Employee in Lincoln, NE

    I have been working at NRC (National Research Corporation) full-time (more than 5 years)

    Pros

    The people at NRC are the company's greatest asset. The people at NRC work hard, with integrity and respect, and they are accountable and generally work in a very cohesive, team-oriented manner. The office culture is positive because of the people. Clearly NRC has done a good job of hiring people who fit the culture. The work has meaning and purpose, as we seek to help healthcare organizations improve the experience of their patients. The work-life balance is very good. Life outside of work is valued just as much as hard work in the office.

    Cons

    The direction of the company is unclear. We've experienced big changes recently (example - COO resigned), and the future of the company's leadership and the structure is a bit up in the air.
    It's appears sales folks are valued more than service folks at NRC. While service is valued for the great work that is performed each day, the compensation received (not received) reflects that service is not as valued as sales, in spite of the very important role service plays in retention and upsells.
    Technology is not what it should be at a company like NRC. Using old systems and databases that are not necessarily conducive to the ever-changing landscape of healthcare and need to provide clients with the tools they need.

    Advice to ManagementAdvice

    In addition to providing quarterly financial updates to associates, which is nice to see (even at a high level), it would benefit associates to have more transparency from leadership in regards to the direction the company is headed.

    Neutral Outlook
    No opinion of CEO
  6.  

    Great experience for new Grads

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Development Manager in Lincoln, NE
    Current Employee - Business Development Manager in Lincoln, NE

    I have been working at NRC (National Research Corporation) (more than 3 years)

    Pros

    Great first job for college grads. Get the ability to travel throughout the US and get experience working with senior level people in healthcare systems. Able to develop great sales knowledge and presentation skills

    Cons

    Senior leadership has been changing a lot lately making it difficult for anything to move forward. Also takes up to 3 months before you receive commissions.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    Management is not available

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at NRC (National Research Corporation)

    Pros

    Clients are pretty nice.

    Cons

    Managmenet does not know how to do the nuts an bolts

  8.  

    Constant structural reorganization, sales-focused with overworked service.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Client Service in Lincoln, NE
    Current Employee - Client Service in Lincoln, NE

    I have been working at NRC (National Research Corporation) full-time (more than a year)

    Pros

    -Good work-life balance
    -Relaxed work environment
    -No micro-management
    -Decent compensation
    -good working relationships

    Cons

    -Constant reorganization at mid-level management and above creates unstable work environment
    -401k match is a joke at .25 % company match
    -Service is often stretched very thin with too much work, not enough associates to complete it, and hiring freezes on top of that
    -the annual associate engagement survey seems less aimed at actually improving work lives and more geared towards appeasing associates with "small wins"
    -propriety software that supports the biggest portion of business is outdated (created 15-20 years ago) and senior leadership is in denial about the needed systems overhaul to stay competitive as a business
    -complete lack of formal training program for service associates; managers and supervisors with already full plates have to create and implement training programs for new associates

    Advice to ManagementAdvice

    NRC needs to step into the 21st century, technology-wise, and provide associates with adequate tools to do their job in terms of software used to create client deliverables.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  9.  

    Great company if you are ambitious

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Lincoln, NE
    Current Employee - Anonymous Employee in Lincoln, NE

    I have been working at NRC (National Research Corporation) full-time (more than 3 years)

    Pros

    Can pave your own way, and hard work pays off in new projects and positions. Can make the job what you want. If you prefer work/life balance you can find ways to work limited hours and work from home often. If you are ambitious you can put in more hours and it seems to generally pay off.

    Cons

    Location of headquarters in midwest may not be desirable to some. Pay and benefits are slightly below industry averages.

    Advice to ManagementAdvice

    Invest in keeping key senior leaders. There is not a deep bench of top performing middle and senior managers so it is key to keep the few that you have.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Great people, great office, not so great compensation.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at NRC (National Research Corporation) full-time (more than 3 years)

    Pros

    Amazing coworkers and relaxed atmosphere.

    Cons

    Pay structure seems to reflect the market in Lincoln, NE, but is not competitive for its branch offices in other major cities.

    Advice to ManagementAdvice

    Invest more in your employees. Move at a slower pace. Don't bite off more than you can chew.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  11.  

    Business Development

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at NRC (National Research Corporation) full-time

    Pros

    Fun work environment with a lot of autonomy. Managers always willing to help.

    Cons

    Pay highly dependent on commission .

    Recommends
    Positive Outlook
    Approves of CEO

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