NRC (National Research Corporation)

www.nationalresearch.com
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NRC (National Research Corporation) Reviews

Updated June 23, 2015
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NRC (National Research Corporation) CEO and Director Michael D. Hays
Michael D. Hays
4 Ratings

14 Employee Reviews

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  1. Measurement Services Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at NRC (National Research Corporation)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great culture; everyone is very helpful & willing to answer any and all questions

    Cons

    Pay is low for the work that is expected People move on rather quickly

    Advice to Management

    Learn to offer pay raises


  2. Helpful (1)

    Game of Thrones

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Lincoln, NE
    Former Employee - Manager in Lincoln, NE

    I worked at NRC (National Research Corporation) (More than 10 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Great people trying to do a lot with little direction and not enough resources.

    Cons

    Leadership team is out of touch and ignorant of the day to day process. Every few years there is a major shake-up in culture and direction. Whichever "leader" or "leaders" survive are given a free hand to restructure portions of the company and many take the opportunity to punish perceived slights and old scores. As morale, productivity, and profits dip that group of leaders is swept away and a new group is promoted or brought in and the cycle starts over. In this company success is driven by who you know, not talent, hard-work, or results.

    Advice to Management

    You must have an empowered and independent HR department and HR leader. Many of the decisions that are made do not stand up to outside review. The reason why there is so little trust between associates and leadership are the arbitrary manner in which decisions are made. Bonuses, promotions, and even discipline are handed down based on the whim of whoever is holding the reins with little consistency.


  3. Helpful (1)

    Good first job out of college, sales focused, systems out of date

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager
    Current Employee - Account Manager

    I have been working at NRC (National Research Corporation) full-time (More than 5 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Benefits okay - PTO & health insurance Respect for work-life balance Great opportunities to take on responsibility quickly Strong sense of autonomy

    Cons

    Compensation for service associates is not comparable to that for sales Very little investment is made in updating systems Very little career growth or associate development

    Advice to Management

    Invest the resources to update systems


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  5. Helpful (2)

    Underground culture is great, it's what keeps us going when we have to deal with lack of coordinated management.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at NRC (National Research Corporation)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Individuals are great. Good people who like to work and like to have fun.

    Cons

    Leadership does not communicate with the associates, or even each other sometimes. It's a struggle to keep up with a direction they don't share or only share in bits and pieces. People leave because they are frustrated, and they do not get replaced. We are too busy trying to cover all the daily work to really make plans for client retention and product research.

    Advice to Management

    You have some great big ideas, but we need the internal tools, communication, and number of people to make you ideas a reality. It's hard for associates to feel like you trust them or care about them, they get frustrated, so they leave.


  6. Helpful (1)

    Great people, great location, but sales > service

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Lincoln, NE
    Current Employee - Anonymous Employee in Lincoln, NE

    I have been working at NRC (National Research Corporation) full-time (More than 5 years)

    Neutral Outlook
    No opinion of CEO
    Neutral Outlook
    No opinion of CEO

    Pros

    The people at NRC are the company's greatest asset. The people at NRC work hard, with integrity and respect, and they are accountable and generally work in a very cohesive, team-oriented manner. The office culture is positive because of the people. Clearly NRC has done a good job of hiring people who fit the culture. The work has meaning and purpose, as we seek to help healthcare organizations improve the experience of their patients. The work-life balance is very good. Life outside of work is valued just as much as hard work in the office.

    Cons

    The direction of the company is unclear. We've experienced big changes recently (example - COO resigned), and the future of the company's leadership and the structure is a bit up in the air. It's appears sales folks are valued more than service folks at NRC. While service is valued for the great work that is performed each day, the compensation received (not received) reflects that service is not as valued as sales, in spite of the very important role service plays in retention and upsells. Technology is not what it should be at a company like NRC. Using old systems and databases that are not necessarily conducive to the ever-changing landscape of healthcare and need to provide clients with the tools they need.

    Advice to Management

    In addition to providing quarterly financial updates to associates, which is nice to see (even at a high level), it would benefit associates to have more transparency from leadership in regards to the direction the company is headed.


  7. Helpful (2)

    Operations Associate - Basic entry-level position

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations Associate in Lincoln, NE
    Former Employee - Operations Associate in Lincoln, NE

    I worked at NRC (National Research Corporation) part-time (Less than a year)

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    Friendly company culture. Allowed to set my own hours and work around other commitments. Knowledgeable supervisors were always eager to answer questions pertaining to work processes.

    Cons

    In interviews it was stated that after three or four months they would be willing to look at transitioning me into a different full-time role within the company, which would better utilize my acknowledged broader range of skills. After two months of lauded work, I was informed by HR that this process definitely would not begin for "at least nine months." As the Operations work was fairly tedious and not something I enjoyed, I left the company shortly after.

    Advice to Management

    Be more honest with prospective employees and don't overlook underdeveloped talent.


  8. Helpful (1)

    Great experience for new Grads

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Development Manager in Lincoln, NE
    Current Employee - Business Development Manager in Lincoln, NE

    I have been working at NRC (National Research Corporation) (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Great first job for college grads. Get the ability to travel throughout the US and get experience working with senior level people in healthcare systems. Able to develop great sales knowledge and presentation skills

    Cons

    Senior leadership has been changing a lot lately making it difficult for anything to move forward. Also takes up to 3 months before you receive commissions.


  9. Helpful (2)

    Management is not available

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at NRC (National Research Corporation)

    Pros

    Clients are pretty nice.

    Cons

    Managmenet does not know how to do the nuts an bolts


  10. Helpful (1)

    Constant structural reorganization, sales-focused with overworked service.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Service in Lincoln, NE
    Current Employee - Client Service in Lincoln, NE

    I have been working at NRC (National Research Corporation) full-time (More than a year)

    Recommends
    Neutral Outlook
    Disapproves of CEO
    Recommends
    Neutral Outlook
    Disapproves of CEO

    Pros

    -Good work-life balance -Relaxed work environment -No micro-management -Decent compensation -good working relationships

    Cons

    -Constant reorganization at mid-level management and above creates unstable work environment -401k match is a joke at .25 % company match -Service is often stretched very thin with too much work, not enough associates to complete it, and hiring freezes on top of that -the annual associate engagement survey seems less aimed at actually improving work lives and more geared towards appeasing associates with "small wins" -propriety software that supports the biggest portion of business is outdated (created 15-20 years ago) and senior leadership is in denial about the needed systems overhaul to stay competitive as a business -complete lack of formal training program for service associates; managers and supervisors with already full plates have to create and implement training programs for new associates

    Advice to Management

    NRC needs to step into the 21st century, technology-wise, and provide associates with adequate tools to do their job in terms of software used to create client deliverables.


  11. Good experience

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director in Lincoln, NE
    Former Employee - Director in Lincoln, NE

    I worked at NRC (National Research Corporation) full-time (More than 3 years)

    Neutral Outlook
    Disapproves of CEO
    Neutral Outlook
    Disapproves of CEO

    Pros

    people and teams were wonderful, always felt like I had the support of other people.

    Cons

    financially and very sales focused.

    Advice to Management

    Need to invest in product development and fixes some major issues with systems.



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