National Australia Bank

  www.nab.com.au
  www.nab.com.au

National Australia Bank Reviews

Updated November 23, 2014
Updated November 23, 2014
130 Reviews
3.1
130 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Cameron A. Clyne
66 Ratings

Review Highlights

Pros
  • Emphasize work-life balance, relatively good staff benefit compare to other banks in HK (in 18 reviews)

  • Offers flexible working arrangements including working from home (in 12 reviews)


Cons
  • Bloated middle management layers; slow and centralized decision making; limited empowerment; chronically outdated IT (in 5 reviews)

  • Being large means there is a lot of red tape and often there no desire to improve processes (in 5 reviews)

More Highlights

19 Employee Reviews Back to all reviews

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  1. 1 person found this helpful  

    Too political

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Graduate in Melbourne (Australia)
    Current Employee - Graduate in Melbourne (Australia)

    I have been working at National Australia Bank full-time (less than an year)

    Pros

    Reasonable salary, nice office and good work-life balance

    Cons

    Poor training, very political and the work isn't very rewarding

    Advice to ManagementAdvice

    Treat employees with a bit more respect

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 4 people found this helpful  

    Good people to work with but toxic management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Team Member At MLC
    Former Employee - Team Member At MLC

    I worked at National Australia Bank full-time (more than 3 years)

    Pros

    The other team members that you work with is great, the care about the customer and services provided, the quality coaches are great I can never give them enough credit!

    Cons

    The management is horrible, if they can physically make you feel incompetent and destroy self esteem they will do it! Some managers are great but the ones climbing corporate ladder will shoot you down without looking back to see if you need support. There isn't any privacy between you and your manager, they will go and gossip to every other manager and people leader so everyone knows when your falling apart! Too much politics, too many lies, to much bullying behind closed doors, very unfair and not a good place or environment in the long run.

    Advice to ManagementAdvice

    Take care of your employees, train your managers and leadership team on how to deal with employees, have empathy show that you care. Stop bullying behind closed doors and deal with issues when they arise! Do not take privacy for granted, what we say to you in confidence does not need to be repeated to 7-10 other managers, it should be reported to PAC if it needs to be looked into. I loved working there, but my manager was a two faced women, who only cared about herself and growing her career! Please ensure if you are upper management take care of those who you are looking after, it's called duty of care!!!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3. 3 people found this helpful  

    Lack of support for hard working quality acheivers, if they don't suck up to management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Banking Manager in Sydney (Australia)
    Former Employee - Business Banking Manager in Sydney (Australia)

    I worked at National Australia Bank full-time (more than 10 years)

    Pros

    Financial benefits. I've made a few life long friends.

    Cons

    Discrimination by middle management, especially with mental illness when company is a high contributor to the illness. Very much a "boys club", if you don't golf, follow football (any code) or are just female, don't expect any support for your day to day job, promotions or rewards. No "people skills" in middle management. You're set up to fail from the beginning, no matter how many hours you work! Oh, and hope you don't need a life outside NAB!

    Advice to ManagementAdvice

    Train managers to be people leaders. Don't set high expectations for #'s, when there's no support to assist in making numbers.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
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  5. 2 people found this helpful  

    Working conditions are inconsistent in different locations, conditions are deteriorating.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Credit Analyst in Brisbane (Australia)
    Current Employee - Credit Analyst in Brisbane (Australia)

    I have been working at National Australia Bank full-time (more than 8 years)

    Pros

    Home loan and credit card benefits are good.

    Cons

    Upper management does not understand the challenges facing front line employees. Offshoring of work has resulted in job cuts with no reduction in the real workload of staff. Conditions on the front line are deteriorating.

    Advice to ManagementAdvice

    Listen to the feedback you receive from frontline staff and ask for more feedback. The "solutions" you've been putting in place are not working.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 2 people found this helpful  

    Not recommended

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Support in Melbourne (Australia)
    Former Employee - Sales Support in Melbourne (Australia)

    I worked at National Australia Bank full-time (more than 3 years)

    Pros

    nice people to work with in general.

    Cons

    there is a real issue i have experienced with each and every team i worked with. Capacity and misunderstanding with Stats. They will overload you of work and compare you to irrelevant not practical scales. the business is trying to cut cost, by loading existing stuff with as much work as possible. the result is stay backs to complete your work for free.

    Advice to ManagementAdvice

    My team with running with 2.5 FTE, for work which needs 6 FTE. This is not fair, I resigned before i get a heart attack from stress. This is not helping the quality of work produced.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  7. 1 person found this helpful  

    Never again.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at National Australia Bank as a contractor (more than 3 years)

    Pros

    Some great people dotted about the place. Pays well in my opinion, but then i'd never worked in banking before joining.

    Cons

    Some middle and senior management was really really poor. Lacking in people skills, not an ounce of motivation or direction, just covering oneself and a lot of blame. Uber political.
     felt a bit like working at Pravda, you couldn't criticise anything or anyone. Lack of understanding between the locations.

    Advice to ManagementAdvice

    you do an annual anonymous (yeah right) staff survey, it was a joke when i was there because we'd highlight issues and nothing would change.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 2 people found this helpful  

    If you dont like something, just wait, there will be a re-org next week

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Melbourne (Australia)
    Current Employee - Anonymous Employee in Melbourne (Australia)

    I have been working at National Australia Bank full-time (more than 5 years)

    Pros

    Reasonable benefits but nothing special, provides a nice warm place to go during the cold winter days

    Cons

    re-organisations constantly drives a complacent attitude with most staff, if you don't like the world today, just wait, it will change!
    Red tape and poor processes with a culture of complacency makes it incredibly difficult to achieve anything within the organisation, it fights you trying to make a change.

    Advice to ManagementAdvice

    Stop the re-organisations, it look like you really don't know what will work, so you try something for a few months, and then try something else, and then try something else, hoping to find a structure that gives you the outcome you are looking for (not sure what that may be).

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    Bureaucratic process, terrible systems, and a complete inability to implement any real change

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at National Australia Bank full-time (more than 3 years)

    Pros

    People are generally fairly easy going and trustworthy compared to Westpac and ANZ. Recruitment processes are straightforward. Being such an established bank the quality of clients in the portfolio is impressive.

    Cons

    The processes and systems are absolutely terrible compared to other banks and there is no evidence of any real change despite being a long-term issue that is consistently raised in the annual employee surveys. NAB is consistently the slowest bank to come through with an approval in syndicate arrangements due to these processes;

    The bank is effectively run with an iron fist by the credit department who require obscenely detailed and frequent credit papers on even the most established/investment grade clients, thus constraining capacity for new business generation;

    A overbearing focus on compliance training which at NAB is without a doubt more important than looking after clients and bringing in new business;

    Bonuses and capacity for pay growth are sub-par;

    Getting set up as a new employee on the myriad of systems is tantamount to torture and will personally take one the best part of 100 hours to complete. Access to several key systems could take up to 6 weeks which makes carrying out one's job very difficult. IT support is unhelpful throughout this process, or any process for that matter.

    Advice to ManagementAdvice

    Focus on streamlining the processes and investing in quality systems immediately. Listen to feedback from employees provided in annual employee surveys and take real action in a timely manner rather than just glossing over these matters.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 2 people found this helpful  

    High expectations despite poor support, systems and strategy.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Banking Manager
    Former Employee - Business Banking Manager

    I worked at National Australia Bank full-time (more than an year)

    Pros

    Can be an aggressive culture and rewarding in a good market. If you can work your way up you will be rewarded. They do promote youth well.

    Cons

    When the market is tough front line managers have pressure heaped on to meet targets - there is a culture of attrition. Business banking is too inward looking with too many internal meetings about how to run client interactions etc. and general micro management. Very poor systems & processes with forever promises of the next gen coming, but it never gets launched. Culture/systems are bearable for those who progressed through the ranks, but would not recommend joining NAB at business banking manager level if trained elsewhere. "Red Gate" is threatened for a vast number of minor offences – threat of firing squad for the smallest things which are caused by poor processes and systems anyway.

    Advice to ManagementAdvice

    Get your strategy right. Playing games of repricing book and upsetting customers followed soon after by aggressive "win business at any price" campaign kills credibility. Sort your systems and processes.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11. 2 people found this helpful  

    A mixed bag and for lower pay than the other Big banks.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Melbourne (Australia)
    Current Employee - Anonymous Employee in Melbourne (Australia)

    I have been working at National Australia Bank full-time (more than 5 years)

    Pros

    Extremely flexible working for the perms, You can have some strong leaders and great people - just depends on the department. Great employee assistance programs. Great LGBTI program!

    Cons

    No payrises in over 7 years. Forget the promise that they will review your pay, no matter what your perfomance. The only way to get more money is to change roles or leave and come back.
    Quite a political place to work and still a boys club, but there are some people trying to change that and it will hopefully make a change for the better.
    A habit of bringing in more people to do the work when things are not working, but that only seems to slow things down

    Advice to ManagementAdvice

    Realise that the cost to replace people is higher than paying people fairly for the work they are doing. Respect those who have been here working hard for you and pay them more than the people you are bringing in. Keep supporting women and try to discourage the habit of choosing men first.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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