National City

  www.nationalcity.com
  www.nationalcity.com

National City Reviews

90 Reviews
3.3
90 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
National City Chairman, President, and CEO Peter E. Raskind
Peter E. Raskind
37 Ratings

Review Highlights

Pros
  • Great People and good work life balance (in 5 reviews)

  • The hours are good and they offer good benefits package (in 5 reviews)


Cons
  • PNC took over and destoryed the department I worked in now we a no more then customer service reps (in 5 reviews)

  • Currently going through a merger with PNC and a lot is unknown (in 3 reviews)

More Highlights

16 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    National City Bank now goes by name of PNC.

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Current Employee - Residential Loan Coordinator in Louisville, KY
    Current Employee - Residential Loan Coordinator in Louisville, KY

    I have been working at National City full-time (more than 10 years)

    Pros

    The best reason to work there is that it is a job and you get paid.
    The benefits are good.

    Cons

    Very little diversity, or flexibility in the work schedule.
    Not easy to advance and when there are heavy workloads there is mandatory overtime .
    Compensation is tight.

    Advice to ManagementAdvice

    Be open to your employees ideas and be more flexible with scheduling.
    Offer more training opportunities and career related classes for free .

    Doesn't Recommend
    No opinion of CEO
  2.  

    Lacked leadership and direction. No growth opportunities.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Chicago, IL
    Former Employee - Customer Service Representative in Chicago, IL

    I worked at National City part-time (more than an year)

    Pros

    Close and tight relationships with each customer allowed for better service.

    Cons

    Customer-centric services sometimes lead to situations where customers would demand ridiculous requests to be done.

    Advice to ManagementAdvice

    Leadership needed.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    When I started it was a good place to work with good people, not any more.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Was A Good Place to Work! in Saginaw, MI
    Current Employee - Was A Good Place to Work! in Saginaw, MI

    I have been working at National City

    Pros

    Pay was well above average and bonuses were good. 3 weeks vacation plus sick time, 115% match on first 6% in 401k.

    Cons

    Merger with PNC has brought many changes, obviously. The problem is the inability of regional managers to communicate accurate info. Favortism runs rampant in this area as the regional manager does not listen to all the facts of a situation but instead acts upon how she feels. Flat out called me a liar and told me "We were done discussing this" when I tried to explain the situation. I recieved an apology a couple days later when she was proven wrong.

    Advice to ManagementAdvice

    Get a clue. Your people are the key to success. You say your worried about employee engagement and making the PNC brand synonomous with banking, but if your employees hate you and the customers dont trust you that isn't going to happen.

    No opinion of CEO
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  5.  

    Let the dust settle before you search for a job within National City or PNC.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Loan Processor
    Current Employee - Loan Processor

    I have been working at National City

    Pros

    The money is ok
    There is plenty of opportunity for advancement
    If you like to travel, the commercial side of mortgages allows you to do that
    Because management is so hands off, you do not have people looking over your shoulder. This is good and bad. It's good because if you are a hard worker, you don't need someone breathing down your neck. It's bad when you work with lazy people.
    The information flow is TERRIBLE. Management does not relay information well.

    Cons

    Management is terrible - there is no support, you are expected to figure everything out for yourself
    If you do a good job, they will work you to death
    The work life balance does not exist
    You do not get feedback unless you directly ask for it
    There are people that have worked there foro far too long and they kind of "poison" the office
    Very corporate
    Currently merging with PNC - very limited information has been given out regarding the merger

    Advice to ManagementAdvice

    I undestand that there is not much you can tell us about the PNC merger, but the 8 months of silence is really starting to take a toll. Your employees are scared and angry. Their attitudes toward their jobs is going downhill. These are hardworking people, but they are extremely discouraged right now. Tell us something! ANYTHING about the merger that you can... and even if you don't know anything, tell us what you are discussing with them. Tell us when you think the final decisions are going to be made. We have been left out in the dark for too long now.

    Disapproves of CEO
  6.  

    Mislead and bad working environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Loss Prevention Senior Specialist in Royal Oak, MI
    Former Employee - Loss Prevention Senior Specialist in Royal Oak, MI

    I worked at National City

    Pros

    The work was simple repetitive tasks. Once you learned what to do, it was 'easy' work.

    Cons

    Work was extremely repetitive.
    Horrible Management, who relied on e-mails to communicate everything. If they were a desk away, they would e-mail you to say "can you come over to see me". Very impersonal.

    Also I was mislead during interview in thinking there were additional opportunities - basically lied to.

    Once you are working there, you have no control on what other positions you will be doing. If Management want to move you... you get a day or so notice and you are required to move.

    Advice to ManagementAdvice

    Don't lie to employees.
    Give feedback often, including positive.

    Doesn't Recommend
    No opinion of CEO
  7.  

    If the NCB mgmt style is gone with the PNC merger, then it should be okay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Retail Investment Officer in Louisville, KY
    Former Employee - Retail Investment Officer in Louisville, KY

    I worked at National City

    Pros

    The best reason to work for National City is their benefits but that will probably change with the merger with PNC. The 401K match was very generous except it was with bank stock and most employees probably kept the stock which turned out to be a big mistake! Also, there are truly some very dedicated and professional employees who work in the bank branches who are a pleasure to work beside!

    Cons

    The coach them up or coach them out management style is the true downside of working at National City. There are people who have been promoted into upper management positions who have had no Organizational Behavior training or Human Resources classes and actually could be putting the bank in postion to be sued with some of their actions. Public ridicule of employees actually occurred in meetings, and I was included in sales meetings which myself and other employees called the "de-motivation" meetings. National City failed for a lot of reasons not just because of the disastrous First Franklin purchase if the behavior of the managers in Louisville was indicative of the rest of the organization. Hopefully, PNC will rid itself of most of the management of National City and keep most of the "worker bees" because they are the true heart of the organization and they have made the retail part of the bank successful.

    Advice to ManagementAdvice

    Re-evaluate your management style. You've re-arranged things a couple of times but you keep using a top down approach. Why don't you try evaluating from the bottom? You do this Gallup poll every year but it doesn't seem to change anything. Middle management needs some work. Some of these folks do not know how to manage people. Their quarterly bonuses drive their management style and I get a quarterly bonus too but I would never ever have let my LFCs think that was my priority more than servicing my clients or assisting them! That is just not the right message to send to the people who do not get the bonus.

    Doesn't Recommend
    No opinion of CEO
  8.  

    If you are a dishonest salesmen then you will do very very well!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Licensed Financial Consultant
    Former Employee - Licensed Financial Consultant

    I worked at National City

    Pros

    They have great benefits. $1.15 for every dollar you put in with your 401(k). You will not get a match until you have been there for a year though. My base salary was pretty good. It was higher than all of the other offers I had. That is pretty much about it.

    Cons

    High turnover. Don't think that is a good thing. It is a bad thing. If people above you are quitting a lot then there is a reason for that. Very dishonest way of doing business. As an LFC they only let you sell two investment products: mutual funds and annuities. There are times that it is impossible to do what is right for the client. A lot of LFC would be dishonest and just put everyone into annuties because it pays the highest commission. I'll give you an example. If you get a 100k rollover and put them in mutual funds your revenue would be about $2500.00. If you put them into annuities then it is $5000.00. The first month I walked in the door my quota was $9000 in revenue a month. If you have been in the sales business before then you know how hard it is just to get a 100k rollover. So it is easy to slip into being dishonest and pressing annuities onto everyone even though a CD might be more appropriate.

    There are very dishonest people above you that will give you dishonest sales tactics. They will try to tell you to scare the customers about the FDIC and they will then feel frightened enough to buy an annuity. If you are a dishonest person then this is the right job for you. The average person makes about 43k a year. If you are super dishonest and very organized then you can make between 50 and 60k a year.

    Don't plan on moving up anytime soon. Once you are in this role you are pretty much stuck. The next promotion would be a retail financial advisor. They make the big bucks and don't do much work. Everytime an LFC makes a sale they make even more in commission. They make more than you do! They are supposed to be a support role. If you have a good one then great. If you have a bad one then you are screwed! These people make a lot of money so there is very little turnover unlike all of the other positions at NCC. You have to wait until that one person retires or dies before you get to move up. Then you have to compete with a bunch of other dishonest LFCs that have been racking up the revenue by selling annuities to people that don't even understand them.

    Advice to ManagementAdvice

    Let the LFCs sell more than just annuities and mutual funds. It is impossible to do what is right for the client. If someone is selling annuities to everyone that walks in the door then they need to be looked at close to see what kind of sales practices they are using. $9000 in revenue each month is way too high when you first walk in the door.

    Doesn't Recommend
    Disapproves of CEO
  9.  

    Not great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Assistant in Cleveland, OH
    Former Employee - Assistant in Cleveland, OH

    I worked at National City

    Pros

    For people with families, National City was a great workplace. In my experience, they were flexible in terms of giving employees the time off needed to address family issues or obligations.

    Cons

    It is very difficult to get fired. This means that people with little talent or ability can drain resources as stronger employees struggle to improve the company. In addition, employees with potential are not encouraged in career or job growth because the squeaky wheels are being attended to. Communication from top to bottom is lacking. Lower-level employees are always the last to know about company developments or changes - the media usually reports the story before company leaders bother to communicate with employees.

    Advice to ManagementAdvice

    Hire (or promote) managers who have experience and strong intuition regarding communication and leadership.

    Doesn't Recommend
    No opinion of CEO
  10.  

    Think again...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Licensed Financial Consultant in Kalamazoo, MI
    Current Employee - Licensed Financial Consultant in Kalamazoo, MI

    I have been working at National City

    Pros

    The benefits are great, but they are fairly consistent with other comparable banks. As with other banks, you get federal holidays off, generous 401(k) contribution matches, and plenty of sick time. Also, after a couple of years of service, you have the option of buying more vacation time which is nice.

    Cons

    The pay leaves a bit to be desired and their commission structure is bordering on ridiculous. In my particular position, I have duties on both the bank and investment side so there is no clear cut role that I play and I have seem to become a catch all for all the jobs my manager doesn't want to do, whether it is my responsibility or not.

    Advice to ManagementAdvice

    Pay more, educate more, and take care of your employees

    Doesn't Recommend
  11.  

    High turnover and weak employee retention

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Business Analyst in Cleveland, OH
    Current Employee - Business Analyst in Cleveland, OH

    I have been working at National City

    Pros

    They seem to provide above average salaries but no bonuses. Good vacation and 401K plan.

    Cons

    Nothing seem to get done. Everything takes forever and projects are always delayed or canceled. Recognitions are very weak. VIP and Champion awards are nothing but a peace of paper.

    Advice to ManagementAdvice

    Better communications and trust your employees rather than outsourcing everything to consulting.

    Doesn't Recommend
    Disapproves of CEO

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