National HME Reviews

Current Employee – been working at National HME

Pros – A few great employees, with their hearts in the right place.

Cons – Extremely long work hours, no recognition, don't give you the training or tools to be successful, when things get tough don't bother to coach or mentor just blame.

Advice to Senior Management – You need to provide the tools to help the employees succeed. The moto seems to be "When the going gets tough, throw your subordinate under the bus, back up and run them over again and again."

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Former Employee – worked at National HME full-time for more than a year

Pros – The conatcts you make, and the strength you find with the crew that knows what's going on

Cons – What can I say that hasn't already been said? We do not follow DOT regulations and I was always concerned with saftey issues. Equipment is in bad shape and our managers have told us its not our concern. They are so busy trying to create bonuses for themselves or make false claims to get friends promoted the real hard workers leave. If you are injured on the job you are told you can be terminated because lite duty does not exist, however if you know the manager you can get injured off the job and get lite duty. Its all about retalitaion against good employees and smoke and mirrors with corporate. We lost some management, and hourly employees while I was there that were qualified and able to do this job but due to poor management, and a hostile work environment they took their talents elsewhere.

Advice to Senior Management – New middle management I bet you stop seeing such a high turn over rate. Also actual math and reading tests for those who are, and want to be managers. It will really help with knowing who can function at that level. Call some of your recent ex employees that worked there over a year and decided to find new work and ask why they left. It will probably help resolvle some in house issues.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Former Employee – worked at National HME full-time for less than a year

Pros – I cant believe what I am reading here, this is my story to a tee! I was a former branch manager there, and your story is identical to mine.

Cons – I dont know where to start. Basically, I could copy and paste the other managers review, and every word of it would be my experience as well. Even down to the fact that I was asked about my religious beliefs. Funny that when my views didnt agree with the boys down in Texas, I was let go a week later. There were other problems much larger than that, including staffing issues, vehicle issues, sales reps that would flat out lie to referrals, and then ask me to cover their behind. Senior managers would not answer emails, phone calls, etc. It was horrible, a wasted eight months of my life. But, very happy not to have stayed there. Best thing that could have ever happened.

No, I would not recommend this company to a friend

Former Employee – worked at National HME full-time for more than a year

Pros – Like everyone has said here, its Hospice. You help people in their final days.

Cons – A recent ex employee of mine recently told me about this site and I couldn’t not post my story.I can tell you that this is not a company you want to work for.No matter what song and dance they give you, run away.Despite their “ faith in god”they couldn’t be any farther from that.

I was hired as a manager and told how great the company is, great support, great people, asked if I believe in god (good thing I did my research before interviewing), and told how I would manage a branch in an emerging region.

In my short tenure there, I saw 4 regional managers.Three were fired during my time and the fourth was recently let go. The first two were horrible, the second two were amazing,I was perplexed at the firing of the third and fourth as they put more hours in then anyone I knew.I was told “budgetary” constraints.Yet I’m well aware of the lavish lifestyle that the managers at corporate had. Having traveled to corporate and seen the lexus cars first hand, it was extremely disappointing. I was actually never managing and was expected to function as a driver.IE work on call, work nights, weekends, etc.This was all due to the fact that they wouldn’t provide enough staff to run the business.I had to rent a truck and convince some people that we were a real company despite no identification on our trucks.When inquiring with my manager, I was told that they are going off of Texas numbers and that there was nothing we could do (adding additional staff).Well I voiced my concerns to the past CEO George Robertson (wonder why he is no longer), I was belittled and told to do my job. He would not take my calls or respond to emails after that and told my boss I had to go (even though he disagreed with him).

I went out on a few sales calls with a rep (before he quit) and then had a new rep who lied all the time as well per the direction of her boss.They would blatantly lie to customers to get the business and leave me to pick up the pieces.If you are thinking about operations, be aware of this, they will lie to grow this business. It will fall on you for the failure even though you didn’t make the false promises.

In the end,most managers outside of Texas are no longer with the company as they questioned the authority of senior management.The smart ones left(such as myself). Others simply got let go because they couldn’t meet the demands of the sales people who lied.

The Father son outfit I hear is no longer as the Father stepped down.I highly doubt that it was on his own accord as he was running the business into the ground.

I knew how frustrated my drivers were and didn’t have any options due to the economy.They have all left (4 of them) so that should be a red flag as well if you are applying for those positions.The expectations are unrealistic to say the least.

There are national DME companies that you should work for.While none of them are perfect, my drivers that came from there are now back there today (3 out of 4).That should tell you something.The grass isn’t always greener just because you use astroturf.

Advice to Senior Management – Start over or sell to someone that knows how to run a company.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Current Employee – been working at National HME full-time for more than 3 years

Pros – The business contacts you make with other companies.

Cons – -Benefits are expensive, and useless to many at their pay scale.
-under qualified management in useless positions, other managers should be tested in basic math, and reading
-Extremely low pay, and chance for raises is not there. You are locked in at what you started at.
-theft, and poor working conditions. You have to not only watch out for your items you need to work here, you also have to buy them back if they are broken or stolen even if the item is broken while on the job.

Advice to Senior Management – New management, better equipment, less threats of termination for speaking up.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Current Employee – been working at National HME full-time for more than a year

Pros – Like everyone else has said, you are helping those in need.

Cons – Well lets see. I started out in sales. Things were great. We had a good product and good support. Then I started to see changes. Our company stopped investing in our operations. Do more with less was the message. I had complaints shoot up like you wouldn't believe. I was encouraged to still sell even though we were neglecting the patients. I would run into obstacles, contact my manager to come out and help, only to be told I'd be on a lower tier commission because I involved my manager (typically because they inserted themselves into it). Isn't the job of your manager to help you close a sale? Then the owners’ son would make a reason to contact a prospective client and reduce my commission more so he could get a piece. I’d ask why as I had dug out the business and they would claim that because I needed “help” they were entitled to a piece of the commission.
Then back in February/March things changed for the worse. I was told I would be an assistant operations manager and not sell as we couldn’t afford to expand. I didn’t have a choice, my existing commissions disappeared, my pipeline didn’t matter. I was told I was lucky to have a job and pull a salary with a bonus structure that was unobtainable. Upper management changed. We lost some senior people but ironically we didn’t lose any of the owners sons college buddies or friends. I was micro managed in every facet of the business. To a point that it was ridiculous. I felt I couldn’t breathe without asking them first. There definitely is uncertainty and doubt about the future of this company right now.
The way management felt about the drivers (life blood of the company) was deplorable. They would talk down about them in meetings and the pretend to listen and be their best friend when they visited the branch. I’ve never met people that were so two faced. I can’t imagne what they said about me behind my back.
I have left the company recently and am 10000% happier. This is not a company that you want to work for. I did my research for my next move and there is always a couple of unhappy people. But with this many here, that should definitely be a sign.

Advice to Senior Management – Stop trying to line your pockets and invest in your people.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Former Employee – worked at National HME full-time for more than a year

Pros – You'll be happy for a week, then you'll see their true colors

Cons – The culture is a load of crap. From first glance you'd think this company started in Mayberry.. then you realize its all just a front.

Advice to Senior Management – Narcissistic Personality Disorder. The founders should wiki it.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Former Employee – worked at National HME full-time for more than a year

Pros – Positive, meaningful work. Cant think of much else.

Cons – Low pay compared to other companies for same or similar positions
Very Expensive and second rate benefit package
Zero support from upper management/owners. Many times, emails and phone calls about very important issues were ignored.
Poor customer support and customer service at home office
Promises made to referral sources by our sales team were so extreme, that our operations staff could never meet their expectations with the limited number of workers that we had in place.
Promises made to employees about future opportunities and advancement were not honored and those opportunities turned out to be non existent.

Advice to Senior Management – Remember to take care of your employees. They will work hard for you if they feel appreciated and well paid, with resources to turn to when needed. Yes, you need a customer base, but you cant have the latter without the former. Treat your employees with the same "heart" that you claim that you have for your patients. I never saw it or experienced it.

No, I would not recommend this company to a friend

Former Employee – worked at National HME full-time for more than a year

Pros – Helping people in their time of need.

Cons – garbage equipment
long hours
being on call
poor management
you are just a number, not a person
expensive benefits

Advice to Senior Management – Learn to treat people fair. You say you are a Christian company, but you tell lies, promise false dreams.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Current Employee – been working at National HME full-time for more than 3 years

Pros – Helping patients, and families with end of life care

Cons – When comparing other DME companies pay and benefits, we are at the bottom. When we point this out, management will go as far as to make baseless accusations about those other companies (saying they are committing fraud, etc).

We are told promotions are at our finger tips based on our performance, yet senior staff have been left to stagnate in their same positions and pay for years while being highly praised by patients and other employees. Yet family friends or relatives are hired into positions created needlessly at higher pay, or else are promoted within weeks, regardless of experience.

When anyone brings up their concerns, the responses received from management are either complete dismissal or else a thinly veiled threat of termination. We are told that if we don't appreciate our position, we should just "go out and try to find other work." We are all so over-worked that none of us really care about the job anymore -- especially when all we receive are empty promises. We've learned just to do what they need as fast as they need it done in order to avoid being berated when management comes around. We used to care about patients and try to help them; but now we are in and out because our times are watched very close to protect the
company's bottom line.

We are losing great employees at a fast rate, we need better leadership.

Advice to Senior Management – If you are concerned about your bottom line, start by shaving off the top. Don't consolidate positions arbitrarily and then expect middle management to absorb the responsibilities with minimal pay increase. Promote based on performance, not based on favoritism. Don't expect from your baseline employees more respect than you give them. Don't assume that their loyalty is deserved by you, when you do nothing to earn it.

No, I would not recommend this company to a friend