National Student Clearinghouse

www.studentclearinghouse.org
Engaged Employer

National Student Clearinghouse Reviews

Updated July 11, 2015
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Ricardo D. Torres
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7 Employee Reviews

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  1. Save yourself the trouble and find a job somewhere else

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Great colleagues, lots of perks and benefits like free lunches and outings from time to time, and a company picnic in the Summer and formal dinner in the Winter.

    Cons

    Not honest with employees, always two steps behind a problem and then don't do much to resolve it. They rave about paying the IT and developers more than other employees, but there are terrible technical issues all the time.

    Advice to Management

    Practice what you preach.


  2. Helpful (3)

    Don't walk away, run!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Herndon, VA
    Former Employee - Anonymous Employee in Herndon, VA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at National Student Clearinghouse full-time (More than 5 years)

    Pros

    - 401k match - Hard working employee workforce - Great social media team (see all of the positive reviews after 2014? After being primarily all negative prior?) - Read between the lines. - Casual dress code - Modern facility

    Cons

    -Lack of training -Lack of transparency and honesty. -Anonymous surveys are sent out yearly - but the results are tracked in detail. -Some executives give the appearance that they have "checked out" mentally and just going through the motions until retirement. -Lack of trust of executive leadership from the workforce and even within senior leadership itself. -Identity crisis - Every management style seems to be shoved into one - 360 reviews, nine box, skip level meetings - you name a management style and somehow they've found a way to incorporate it while pretending it's a secret from the workforce, less you know how you're actually being measured against performance indicators. -Short sided pay raise limitation, resulting in non-competitive salaries for internal promotions. -New management style (that ironically has similar logo characteristics as many cult logos) -Board of Directors is unable to see beyond the watermelon reports to the saying "everything is great" when in reality, it's much more serious.

    Advice to Management

    To the Board of Directors - Get more involved. See beyond the watermelon reports provided. Do your own direct survey of the workforce (and make it actually anonymous in reality instead of just saying it is). It may be time for some change of management for those who are just riding along for the paycheck until retirement. To the CEO - Hold some meetings with your non-direct report executives and directors - WITHOUT the COO present. You may be surprised of some of the feedback you receive when it's not filtered by those who want to control everything.

    National Student Clearinghouse Response

    Jul 8, 2015 – Manager, Talent Acquisition & Development

    Although we cannot speculate on what led to this former employee’s discontent at the end of their employment, please note that they did stay here for five years. There are several items in this post ... More


  3. Helpful (1)

    Really great employees in the worst work environment

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at National Student Clearinghouse full-time (More than 3 years)

    Pros

    Coworkers below the management level are friendly and hardworking. They really believe in the cause. If you are new to the workforce this would be a good place to start. You will end up running for the nearest exit eventually, but you will get some good experience.

    Cons

    As others have stated here, the management team starting with the CEO and COO are among the worst leaders a company especially a supposed not for profit could have. They are jealous of each other, do not trust each other and wreak havoc on those in their way. The other leaders just hope not to get caught in the crossfire while they do the minimum to get by. That goes for employees too. Eggshells are apparent up and down the hallway. Employees are afraid to say what they think for fear of retaliation. The Human Resources Department is ineffective in dealing with this issue since they report to the COO. By the way, who has an HR Department where one of the employees hates people?

    Advice to Management

    This advice is to the Board of Directors. Do your own anonymous survey and learn why the company only does so well. There is so much more that can be accomplished especially with such a great group of employees. If you don't care, ignore this and watch the employees either leave or stay just to collect a paycheck.


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  5. Good for a paycheck, horrible for building a career

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I have been working at National Student Clearinghouse full-time

    Pros

    Above average salary/pay and benefits, casual dress, company social events available

    Cons

    Change is a dirty word here. There is a really strong culture fighting against modernizing and innovation, and it isn't going away any time soon! A tradition of poor mgt, where most common practices, such as business strategy, are not in practice. A very disappointing lack of transparency between leadership and staff, incl poor training for communicating these changes from mgr to employee. Mostly get reprimanded for exerting professional opinions for new ideas or asking too many questions. When it comes to major transitions and decisions, company poorly deals with communicating to staff, creating hardships for those who have to adjust their roles. There is little room for exercising decisionmaking, and management ensures that any role, no matter how big or small, will exercise creativity or change. More employees are being asked to absorb other roles, with working excessively becoming just "part of the job". Annual surveys and feedback is a joke, for most people have their jobs to fear for exerting opinions, and it is obvious the company does not take critical or constructive feedback very seriously. Executive management prefers to outsource, rather than keep internal talent. Firings and restructurings happen a lot, leaving staff to scramble. Depending on the dept, hard work and talent is often undervalued. Too political, too many committees cause projects or new ideas to either sit or just get dumped after weeks and months of time and ultimately prevent the organization from accomplishing more. Ageist work culture that dismisses younger employees. A very technically-minded and anti-social culture with cold, unfriendly working conditions, where it's fairly uncommon (and frowned upon) for workers to carry on conversations in the hallway or cubicles. Lack of professional respect for employees all around. Work life balance is really bad, many departments end up overstressed and overworked regularly. Good if you just need a paycheck but a really poor choice if you're looking to grow in a competitive career. Not a place that will challenge you or utilize your best skills.

    Advice to Management

    Transparency is crucial - but usually just a catch phrase used and not followed through. When the same feedback/complaints from staff is a constant, don't ignore or discount them as irrelevant. Use the annual survey as more than just a way to pat yourself on the back for the good things, while ignoring important things like the fact that the majority experience a very poor work-life balance here. Pull the wool off your eyes, and instead of chasing these awards, spend some time making it an actually good place to work by taking your employees and customers more seriously. And modernizing as a business is something that can't be ignored.


  6. Helpful (3)

    Steady decline

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I have been working at National Student Clearinghouse full-time

    Pros

    Good benefits (in theory - they are offered). Free coffee. 25 cent sodas. Free parking. New equipment. Fitness center on site. Deli on first floor. Some employees still care, and work very hard for the success of the company as a whole. Pay is good, depending on what department you are in.

    Cons

    Many benefits only apply if you can actually take them, so they are very unfairly applied. Individuals cause extensive extra work for other employees and are not disciplined. Instead they are praised when on the rare occasion they do something good. The business is so concerned about rapid growth that they do not care that those building that growth have no personal life. There is no channel to escalate concerns as complaints to management are dispensed without cause. Thus far none of these complaints have had legal (i.e. sexual misconduct) or this company's attitude toward confidentiality and actual resolution of the issues could have far heavy consequences. Employees that extend themselves with countless unpaid overtime are simply told that they are "doing their job", and the attitude of those that fail to do this are considered bad apples to be pushed aside. Complaints about the company are viewed as attacks on the holy grail of employment.

    Advice to Management

    I cant believe you sent a Director to this site to spread pro-company propaganda. Try actually listening and fixing issues instead of assuming you know what is best. Long time employees in my view care far more about this company and its reputation than those that came in for a quick paycheck. Many of them worked countless hours here for far less money than they are paid now. Listening to them has educated me a great deal. They actually have some idea about what needs fixing. Having another cheer party does not fix things. Free food is not a fix to not getting a break in a 10+ hour work day. Nor does satisfaction reviews that do not address the root cause of problems here. If you truly want to be a "best place" to work, stop the incessant back patting about what a good job you are doing and listen for once in your lives. There is no "one" senior person (including the CEO/COO) that is to blame for the decline. It has been a consistent slide due to a failure to be reasonable in expectations.


  7. Helpful (2)

    Don't make the same mistake others have made

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at National Student Clearinghouse full-time (More than 5 years)

    Pros

    Nice people, good benefits, northern Va location

    Cons

    Management is purely political and not trustworthy.

    Advice to Management

    Treat employees the way you wanted to be treated early on in your career.


  8. Helpful (6)

    Worst company you can work for

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    Pros

    Decent pay (if you are in right department), summer flex (depending on your department and manager, not everyone gets it), cheap soda, 401K seems to be competitive, and you can wear jeans and flip flops

    Cons

    The COO runs this nonprofit like its her own Fortune 500 company that she built from the ground up. An astonishing amount of managers come from her old company or are old friends. Employees are reluctant to go to HR to resolve issues because they know HR will not keep things confidential. The President is nice but never there, knows little about and doesn't influence the company, and turns his head away from any issue. Communication needs to be improved internally and externally. The IT and Commercial Business Directors made numerous mistakes when "enhancing" the company website that caused numerous customer headaches, delays, and tremendous income loss. They were not reprimanded. But don't lock your computer when you walk to the bathroom and you can be fired. Lower level employees are never recognized for their efforts and will never be promoted. Things never get done here because the decision makers drag their feet and more worried about CYA than anything else.

    Advice to Management

    The board or whomever the COO and President report to really need to look at the leadership they have in place. All it would take would be an independent survey not administered by HR and the COO and a lot of truth would come out. Morale is at an all time low here. COO has too much freedom to come and go as she pleases, hire friends from her old company as executives, and this has put her out of touch with the business and the employee morale.



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