National Student Clearinghouse

www.studentclearinghouse.org
Engaged Employer

National Student Clearinghouse Reviews

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Ricardo D. Torres
1 Rating

8 Employee Reviews

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  1. Helpful (2)

    Employees were not treated with respect by upper management.

    Former Employee - Customer Service Representative I in Herndon, VA
    Former Employee - Customer Service Representative I in Herndon, VA

    I worked at National Student Clearinghouse full-time (More than 5 years)

    Pros

    I enjoyed assisting schools with issues on reporting status & students with problems on the deferment process of their loans.

    Cons

    The Human Resource department worked mainly to assist upper management and not the employees. There were limited employment opportunities for advancement within the company.

    Advice to Management

    Management should be more receptive to their employees since they can provide suggestions on how to solve particular issues, and work together as a team in order to make the company grow.


  2. Helpful (2)

    Terrible management

    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Former Employee - Java Developer in Herndon, VA
    Former Employee - Java Developer in Herndon, VA

    I worked at National Student Clearinghouse full-time (Less than a year)

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    Good benefits and nice facilities with a gym Some of the people there were nice? This 20 word minimum is difficult for the "Pros" section...

    Cons

    Working as a software developer, the management when I was there (2009) was terrible. They hired me as a Java developer, but I was stuck doing development on their legacy systems. The management didn't really care that I wasn't doing the type of work I wanted to do, and would micromanage everything that I did. I left the company within 6 months.


  3. Helpful (1)

    Laid back environment, but unnecessarily strict.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative I in Herndon, VA
    Former Employee - Customer Service Representative I in Herndon, VA

    I worked at National Student Clearinghouse full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    casual dress, nice facility, many of the coworkers were friendly and nice, plenty of parking, good benefits

    Cons

    only had two 5 minute breaks + lunch, was supposed to sit and type in numbers the rest of the day, very little feedback, got in trouble for walking around more than 3x per day

    Advice to Management

    if the workers are doing their job, let them get up from their desks once and a while


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  5. Helpful (3)

    Management is completely disorganized and inept

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Herndon, VA
    Former Employee - Manager in Herndon, VA

    I worked at National Student Clearinghouse full-time (More than a year)

    Doesn't Recommend
    Positive Outlook
    Doesn't Recommend
    Positive Outlook

    Pros

    decent salary and benefits not much else

    Cons

    unrealistic expectations and work load poor planning poor leadership company direction changes with the wind


  6. Helpful (2)

    Management needs a wake up call

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - An Employee Who Interacted With Senior Management Daily in Herndon, VA
    Current Employee - An Employee Who Interacted With Senior Management Daily in Herndon, VA

    I have been working at National Student Clearinghouse full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    - Friendly employees (non-management) - Small company - Great product(s) and cause

    Cons

    - Poor senior level management - Little to no development - Gossip - Power hungry COO who will stop at nothing to get what she wants, despite the impact on others - No HR department that truly cares

    Advice to Management

    Grow up. Your company is great in the services it provides to higher education, however senior level managers, particularly the COO, has caused the morale of the company to slide down a never ending hill. You cannot manage employees with an iron fist. You cannot have employees constantly looking over their shoulder in fear of doing something wrong. This company can achieve greatness from an employee standpoint, but as long as certain senior leaders are still there and the CEO turns a blind eye to it, nothing will change. The Board of Directors and CEO should be ashamed of themselves for letting certain leaders in place.


  7. Helpful (3)

    Not a workplace I would recommend to my friends

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Analyst in Herndon, VA
    Current Employee - Analyst in Herndon, VA

    I have been working at National Student Clearinghouse

    Doesn't Recommend
    Doesn't Recommend

    Pros

    Match 10% 401K(100% vested if you stay 4 years) Education reimburse program Summer flex time

    Cons

    Quite a few incompetent mid-level managers, specially in IT Lots of office politics I've seen several occasions where people were treated terribly by their managers Not very good work life balance No real career path

    Advice to Management

    Your employees are your most valuable asset. Treat them fairly and with respect.


  8. Helpful (1)

    It has pluses and minuses

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Herndon, VA
    Former Employee - Anonymous Employee in Herndon, VA

    I worked at National Student Clearinghouse

    Doesn't Recommend
    Doesn't Recommend

    Pros

    Benefits Employees are so friendly Lower level managers work very hard IT Department is staffed with outstanding professionals

    Cons

    Senior managers are not trained to do their jobs Some managers don't pretend to care about the employees or the company CEO needs to focus on doing his job and not everyone elses

    Advice to Management

    They won't take it


  9. Helpful (4)

    Good Company, Bad Management

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Herndon, VA
    Former Employee - Anonymous Employee in Herndon, VA

    I worked at National Student Clearinghouse

    Doesn't Recommend
    Doesn't Recommend

    Pros

    Valuable service provider to colleges and universities Great benefits like 200% matching on 401K Sometimes get surprise time like Friday afternoon before holiday weekend

    Cons

    Executives playing politics; too many snide comments and criticisms CEO refuses to deal with infighting among direct reports Lots of finger pointing when problems occur

    Advice to Management

    Stop sniping at each other. Employees see it and spend a lot of time talking about it.



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