National Student Clearinghouse
2.6 of 5 21 reviews
www.studentclearinghouse.org Herndon, VA 150 to 499 Employees

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2.5 20 reviews

                             

75% Approve of the CEO

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Ricardo D. Torres

(4 ratings)

24% of employees recommend this company to a friend
8 Employee Reviews Back to all reviews
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    2 people found this helpful  

    Employees were not treated with respect by upper management.

    Customer Service Representative I (Former Employee)
    Herndon, VA

    ProsI enjoyed assisting schools with issues on reporting status & students with problems on the deferment process of their loans.

    ConsThe Human Resource department worked mainly to assist upper management and not the employees. There were limited employment opportunities for advancement within the company.

    Advice to Senior ManagementManagement should be more receptive to their employees since they can provide suggestions on how to solve particular issues, and work together as a team in order to make the company grow.

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    1 person found this helpful  

    Terrible management

    Java Developer (Former Employee)
    Herndon, VA

    ProsGood benefits and nice facilities with a gym
    Some of the people there were nice?
    This 20 word minimum is difficult for the "Pros" section...

    ConsWorking as a software developer, the management when I was there (2009) was terrible. They hired me as a Java developer, but I was stuck doing development on their legacy systems. The management didn't really care that I wasn't doing the type of work I wanted to do, and would micromanage everything that I did. I left the company within 6 months.

    No, I would not recommend this company to a friend

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    1 person found this helpful  

    Laid back environment, but unnecessarily strict.

    Customer Service Representative I (Former Employee)
    Herndon, VA

    Proscasual dress, nice facility, many of the coworkers were friendly and nice, plenty of parking, good benefits

    Consonly had two 5 minute breaks + lunch, was supposed to sit and type in numbers the rest of the day, very little feedback, got in trouble for walking around more than 3x per day

    Advice to Senior Managementif the workers are doing their job, let them get up from their desks once and a while

    No, I would not recommend this company to a friend

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    2 people found this helpful  

    Management is completely disorganized and inept

    Manager (Former Employee)
    Herndon, VA

    Prosdecent salary and benefits
    not much else

    Consunrealistic expectations and work load
    poor planning
    poor leadership
    company direction changes with the wind

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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    2 people found this helpful  

    Management needs a wake up call

    An Employee Who Interacted With Senior Management Daily (Current Employee)
    Herndon, VA

    Pros- Friendly employees (non-management)
    - Small company
    - Great product(s) and cause

    Cons- Poor senior level management
    - Little to no development
    - Gossip
    - Power hungry COO who will stop at nothing to get what she wants, despite the impact on others
    - No HR department that truly cares

    Advice to Senior ManagementGrow up. Your company is great in the services it provides to higher education, however senior level managers, particularly the COO, has caused the morale of the company to slide down a never ending hill. You cannot manage employees with an iron fist. You cannot have employees constantly looking over their shoulder in fear of doing something wrong. This company can achieve greatness from an employee standpoint, but as long as certain senior leaders are still there and the CEO turns a blind eye to it, nothing will change. The Board of Directors and CEO should be ashamed of themselves for letting certain leaders in place.

    No, I would not recommend this company to a friend

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    2 people found this helpful  

    Not a workplace I would recommend to my friends

    Analyst (Current Employee)
    Herndon, VA

    ProsMatch 10% 401K(100% vested if you stay 4 years)
    Education reimburse program
    Summer flex time

    ConsQuite a few incompetent mid-level managers, specially in IT
    Lots of office politics
    I've seen several occasions where people were treated terribly by their managers
    Not very good work life balance
    No real career path

    Advice to Senior ManagementYour employees are your most valuable asset. Treat them fairly and with respect.

    No, I would not recommend this company to a friend

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    1 person found this helpful  

    It has pluses and minuses

    Anonymous Employee (Former Employee)
    Herndon, VA

    ProsBenefits
    Employees are so friendly
    Lower level managers work very hard
    IT Department is staffed with outstanding professionals

    ConsSenior managers are not trained to do their jobs
    Some managers don't pretend to care about the employees or the company
    CEO needs to focus on doing his job and not everyone elses

    Advice to Senior ManagementThey won't take it

    No, I would not recommend this company to a friend

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    3 people found this helpful  

    Good Company, Bad Management

    Anonymous Employee (Former Employee)
    Herndon, VA

    ProsValuable service provider to colleges and universities
    Great benefits like 200% matching on 401K
    Sometimes get surprise time like Friday afternoon before holiday weekend

    ConsExecutives playing politics; too many snide comments and criticisms
    CEO refuses to deal with infighting among direct reports
    Lots of finger pointing when problems occur

    Advice to Senior ManagementStop sniping at each other. Employees see it and spend a lot of time talking about it.

    No, I would not recommend this company to a friend

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Glassdoor is your free inside look at National Student Clearinghouse reviews and ratings — including employee satisfaction and approval rating for National Student Clearinghouse CEO Ricardo D. Torres. All 8 reviews posted anonymously by National Student Clearinghouse employees.