National Student Clearinghouse

www.studentclearinghouse.org
Engaged Employer

National Student Clearinghouse Reviews

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3.0
Recommend to a friend
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Ricardo D. Torres
2 Ratings

4 Employee Reviews

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  1. Helpful (2)

    A wonderful company in need of a management revolution

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Tier V Employee
    Current Employee - Senior Tier V Employee

    I have been working at National Student Clearinghouse full-time (More than 5 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    The Clearinghouse has a great base of employees that are dedicated to their customers and colleagues. It is very easy to believe in and support the mission of the Clearinghouse. Work-life balance opportunities are provided in abundance and they are a credit to executive leadership. Compensation is very generous and above fair.

    Cons

    Senior Management, the level directly below Executive leadership, fails to lead by example. Political infighting, suppression of opinions by subject matter expects, and condescending or combative demeanors are all prevalent at the senior management level. It is toxic to the progression of our overall mission. Dissenting opinions that are in direct challenge to department head decisions are often met with negative resistance. Young, aspiring leaders are looking for opportunities to lead this company but are stymied or shut down at nearly every opportunity. As the business grows, the power to lead certain aspects of our daily operations remain in the hands of a select few who refuse to adapt or defer.

    Advice to Management

    This is advice directly to executive leadership. You have a number of extremely talented people at the tier 4 and 5 level that can lead this organization. Create more opportunities for these people to direct and lead important initiatives. Some service lines are growing. In those areas, promote/create assistant director positions so there is more of a system of checks and balances. Finally, promote from within your young talent pool or risk losing them. Succession planning is critical to employees like myself who have been here for over 5 years.

    National Student Clearinghouse Response

    Aug 28, 2014 – Manager, Talent Acquisition & Development

    There are some very broad assessments in this review. Although we do not contend that our managers are perfect, each has distinct strengths and areas for development like any person. The experience ... More


  2. Good internship.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Intern - Anonymous Intern
    Current Intern - Anonymous Intern

    I have been working at National Student Clearinghouse as an intern

    Neutral Outlook
    Approves of CEO
    Neutral Outlook
    Approves of CEO

    Pros

    Good pay, reasonable hours, employees very friendly towards interns. Actually given face time with the CEO.

    Cons

    Some interns complained that they didn't have much to do and other complained they had too much busy work. Overall the company's work isn't very sexy.


  3. Helpful (4)

    Organizational Identity Crisis Affects Employees and Customers

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at National Student Clearinghouse

    Neutral Outlook
    Neutral Outlook

    Pros

    Generous 401K, good benefits package, fun events, casual dress code, (mostly) great people, convenient location, ample parking.

    Cons

    For a non-profit, senior management spends a large amount of time focused on the bottom line, and given the number of re-organizations they've put the staff through (six significant structural shuffles in five years), to say they're experiencing an identity crisis is an understatement. By trying to branch out into too many different areas, they're sacrificing customer service and losing sight of the core services and values that established them as a leader in the industry. Ironically, in a desperate attempt to become one of the area's "Best Places to Work" (and giving staff survey after survey to measure their progress on that goal), their efforts are lackluster and progress towards achieving that aim is floundering at best. Communication between management and staff is poor while gossip is rampant, and learning about changes in corporate strategy or structure from the new guy two cubicles down is not the best way to run a business.

    Advice to Management

    Hire quality people, pay them a competitive salary and treat them with respect. Don't lose sight of the organization's roots. Reconnect with your customers. Don't make promises you can't deliver. And here is how you become a "Best Place to Work": Stop patting yourselves on the backs for earning awards that none of the staff have ever heard of before, and start listening to the employees and the customers. They are the lifeblood of the organization; not you.


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  5. Helpful (2)

    It could have been better

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Herndon, VA
    Former Employee - Anonymous Employee in Herndon, VA

    I worked at National Student Clearinghouse

    Doesn't Recommend
    Doesn't Recommend

    Pros

    Non-profit organization Proponents of work-life balance Summer flex schedules Awesome annual dinner Bonuses Matching 401k Friendly co-workers Subsidized sodas (only a quarter!) Active employee entertainment committee Tuition reimbursement

    Cons

    Pay is lower than private sector Oligarchical management No real career path Unequal promotion opportunities A lack of training the trainers

    Advice to Management

    Perks are nice, but it's better to get at the root of the problems rather than glossing them over with free food.



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