Nationwide Building Society Reviews

Updated August 14, 2015
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Graham Beale
4 Ratings

Pros
  • Great people employed, really good team (in 5 reviews)

  • Career development, worklife balance, the company is all about people, they reward the staff very well (in 3 reviews)

Cons
  • low salaries, no training opportunity and old-fashion way of working (in 4 reviews)

  • Lots of people in roles they are totally unqualified to perform in (including senior management) but have the mis-guided confidence of experts (in 3 reviews)

More Pros and Cons

16 Employee Reviews

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  1. Helpful (2)

    Worst company I have ever worked for

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Complaints Handler in Dunfermline, Scotland (UK)
    Former Employee - Complaints Handler in Dunfermline, Scotland (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    the only good thing about Nationwide is the people I worked with were nice

    Cons

    from the outset there is no proper training provided. I spent 3 weeks playing games then there was no support offered when training was finished. I spent 9 years working for another bank and the lack of policies and procedure astounded me. Quite often I would have a simply question and no one would no the answer or where to find it. People crying was a daily occurrence and the levels of sickness were shocking. Nationwide place no value on their staff and this reflects in the high level of staff turnover. Not only would I not recommend anyone work for Nationwide, after seeing the way they conduct their business I would never recommend anyone bank with them either. The word that I hear most to sum up Nationwide is 'shambles'

    Advice to Management

    place more value in staff, set up proper training, stop allowing management to bully their staff, outline policy and procedures in a clear way like every single other bank does so there are no grey areas and staff and customers being told different information. Call centre managers are also not qualified to help their staff as the don't know how to deal with customers. The entire organisation needs an overhaul


  2. Helpful (1)

    Very Stressful

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Dysart, Scotland (UK)
    Current Employee - Anonymous Employee in Dysart, Scotland (UK)
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Nationwide Building Society full-time (More than 3 years)

    Pros

    Yearly Bonus based on performance Great people

    Cons

    Few opportunities to progress Salary lower than Banks Extremelystressful place to work

    Advice to Management

    Listen to and value your staff more than you do


  3. Helpful (2)

    Poor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Branch Banking in London, England (UK)
    Former Employee - Branch Banking in London, England (UK)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Nationwide Building Society full-time (More than 3 years)

    Pros

    None. At all. None. At all. None. At all. None. At all. Sadly a twenty word minimum for this section.

    Cons

    Poor salary. Every year they stand over you to complete a positive employee survey. Management is trained poorly so inconsistent decision making. A culture of firefighting rather than fire prevention.

    Advice to Management

    Train people better. Read 'the peter principle'


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  5. Helpful (1)

    Not the company you'd expect it to be

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Area Manager in London, England (UK)
    Current Employee - Area Manager in London, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Nationwide Building Society full-time (More than a year)

    Pros

    Great business Some really great people at ground level and branch teams Community Ethos

    Cons

    Extremely hierachal structure where feedback is not taken on board by senior management There is a culture of bullying amongst some of the senior retail managers that has been left unchecked, the area in a which I work at a middle management level is particularly effected by this. Senior Management seem unable to deal with people that go beyond what is deemed as acceptable behaviour when they are senior/executive level Projects are not delivered well and often behind schedule.

    Advice to Management

    Review your management structure and truly ask yourself - do we really take feedback on board? Pride values are a long way from reality.


  6. Helpful (4)

    Disgusting management and sales pressure

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Nationwide Building Society full-time (More than a year)

    Pros

    The customers believe the image of an ethical financial organisation. It's lies. They employ phone salesman and high pressure tactics in order to increase sales of products.

    Cons

    - Pathetic pay/compensation for the pressure and workload expected. - Poor inexperienced management. - Only promote yes men and people whose face fits. - Do not accept feedback. If negative or constructive feedback given you will be labelled as a trouble maker. - Will bully you to get you to resign rather than sack you. I had a manager admit this to me about 2-3 members of staff that had worked in a branch for 20 to 25 years each. - Culture of targets and sales while playing lip services to being customer focused. This is highly hypocritical and completely fake. - They will miss sell and like any other bank. Furthermore I witnessed cover ups and excuses made for miss selling at all levels.

    Advice to Management

    Stop the nepotism. Stop treating all staff like children who must've told. Learn that if a staff member asks questions to listen and answer. Merely do as I say because I'm the manager will lead to further questioning.


  7. Helpful (6)

    bullying and nepotism

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Personal Banking Manager
    Former Employee - Personal Banking Manager
    Doesn't Recommend

    Pros

    Can't think of any at the moment, uniform I suppose.

    Cons

    Whilst at nationwide as a pbm and manager I was subjected to bullying and a culture of "if your face fits" secondments are not advertised but just given to people who are in favour with higher management. Their internal recruitment process is flawed at best, having been told within the 1st minute of one internal job interview that I was "lucky to be there as my name wasn't on the list" I have known of jobs being advertised for 1 hour as the successful candidate has already been decided. Way too much pressure to meet customer outcomes ie targets in another name and the salary is a disgrace for the pressure.


  8. Helpful (8)

    A conservative organisation tainted by toxic politics and parochial dogma

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Nationwide Building Society full-time

    Pros

    Salaries are generally high considering the location. Nationwide is one of the few places left where you can still have a job for life assuming you know how to play ‘the game’. The canteen and coffee shop is quite excellent.

    Cons

    Generally speaking there is little appetite for self-critique meaning almost all internal activity is contrived as good news. Flagging concerns or challenging ideas will often mark you as a trouble maker. Do it more than once and you risk becoming ostracised by those around you. Inexperienced and vulnerable managers consistently referring to advice from ‘experts’. The organisation is stunted by a paternal management style which considers employees as children and positions those with power as the unquestionable authority on their efforts. There are a small number of seemingly untouchable senior managers who are systematically moved around the organisation matter how many calamities they instigate. Outsourced development organisations covet ultimate power on most digital products. They encouraging existing solutions which they can replicate easily, pricing out new solutions which involve even small amounts of risk or specialist skill. Employees are in constant fear of their jobs, resulting in: - A presenteeism culture whereby employees continually project a pretence of 'being busy' often without clear deliverables or significant value to the business. - Fickle often contrary views in order to follow a managers position or a new political allegiance. - Divisive gossip within seasoned circles. HR are powerless and yet entirely aware how dysfunctional the organisation is.

    Advice to Management

    End ‘The Game’.


  9. Helpful (2)

    very stressful,high turnover,no respect for employees

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous
    Former Employee - Anonymous
    Doesn't Recommend
    Neutral Outlook

    Pros

    i don't see any pros other than 9 to 5 timings

    Cons

    sorry to say but not good company to work for won't recommend to any of my friend

    Advice to Management

    learn from good companies in terms of how to treat staff


  10. Helpful (5)

    Great start, however awful ending

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Administrative Assistant in Swindon, Wiltshire, South West England, England (UK)
    Former Employee - Administrative Assistant in Swindon, Wiltshire, South West England, England (UK)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    - Great company to start with, very big name and seemingly professional. - Salary is great (now matches the living wage) for a first job. - If you can get a permanent job then you end up entitled to an awful lot of benefits.

    Cons

    - Temporary workers are treated as waste & disposable by certain departments. - Certain senior managers have absolute no level of professionalism and will treat their staff like the scum of society. Hopefully you don't end up working for them! - Little support for temporary workers who wish to make complaints... you almost can't. - IT issues are a daily occurrence, some departments still using windows XP!? - Unrealistic target setting in some teams.

    Advice to Management

    Sort our senior management. Some of yours have been some of the most unprofessional, bad mouthing, authoritarian people I have ever met in life. Actually try to care about temporary workers, a lot of them are just shoved aside like trash.


  11. Helpful (3)

    Tedious firm

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook

    Pros

    There are no pros for this very unprofessional firm

    Cons

    Old fashioned way of working. Hypocritical management who do not live their values but bang on about them endlessly and pointlessly.

    Advice to Management

    Too much dead wood - get rid of it in your own ranks. Lack of technical skills means you should not be there.



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