Nationwide Building Society Reviews

Updated July 29, 2015
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Graham Beale
5 Ratings

Pros
  • Great people employed, really good team (in 5 reviews)

  • Career development, worklife balance, the company is all about people, they reward the staff very well (in 3 reviews)

Cons
  • low salaries, no training opportunity and old-fashion way of working (in 4 reviews)

  • Lots of people in roles they are totally unqualified to perform in (including senior management) but have the mis-guided confidence of experts (in 3 reviews)

More Pros and Cons

16 Employee Reviews

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  1. Helpful (1)

    Don't work in new business call centre

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Advisor in Northampton, England (UK)
    Former Employee - Customer Service Advisor in Northampton, England (UK)
    Neutral Outlook

    I worked at Nationwide Building Society full-time (More than 3 years)

    Pros

    The people who work there are really great and easy to get along with, had some great memories on nights out. Great social side

    Cons

    Some senior management, in particular the lady in charge of new recruits when you first go onto the phones. Have nothing good to write about her, treats people terribly. They're all about treating the customers right but don't care about staff, in particular temps are treated like trash.

    Advice to Management

    Get a new manager who's approachable for new starters on the phones. Treat your employees better


  2. Helpful (1)

    Lack of freedom

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Representative
    Current Employee - Customer Representative
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Nationwide Building Society full-time

    Pros

    It sounds cliche but there's none

    Cons

    Do not work on the tills, lack of freedom to go to toilet or leave on your arranged lunch break. Can't use any creative skills. Your just filling a position because they need numbers

    Advice to Management

    Hire staff when you are understaffed and predict the future rather than waiting and effecting our staff, making them over stressed. Always consider employees opinions and act rather than just listen


  3. Poor unstructured training and unrealistic targets

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Centre Operative in Bournemouth, England (UK)
    Former Employee - Call Centre Operative in Bournemouth, England (UK)
    Doesn't Recommend
    Negative Outlook

    Pros

    Good chance of moving up within the Company if you can stick out the first year (most people don't).

    Cons

    They only appreciate the top few performers, those wanting further training or advice get no support. Breaks are too far apart, especially when toilet breaks are considered unacceptable.

    Advice to Management

    Treat your call centre staff like human beings and give them basic rights, such as being able to eat at regular times and got to the loo! Managers should check their staff are OK on a regular basis, perhaps then not quite so many would leave due to being so unhappy.


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  5. Helpful (2)

    An IT department that doesn't know what it's doing. Lead by ineffectual management.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Principal Applications Developer in Swindon, Wiltshire, South West England, England (UK)
    Former Employee - Principal Applications Developer in Swindon, Wiltshire, South West England, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Nationwide Building Society full-time (More than 3 years)

    Pros

    Nationwide have good benefits and are really flexible around work hours and working from home. A 35 hour week is becoming rare but Nationwide has stuck to it. Head office has good facilities, restaurant, coffee shop, gym and hairdressers.

    Cons

    Every department is different, I was in a Practice in Group Operations. The director has publicly stated his desire not to be a software house. I joined after a round of redundancies PRISM (branded restructuring) and left after another 'Working with partners'. Software development is now supposed to be delivered by 'partners' again this actually means software development has been outsourced to IBM, Accenture & TCS. You would have thought that Nationwide would have learned from the disaster that the Voyager programme was (led by IBM). But instead they think these 'IT specialists' can do it better than there thinly stretched internal teams. Which by now is probably true as it's died a death by a thousand cuts. The situation has been made worse by the fact that most of the senior management has been recruited from x-lloyds people. Who clearly believe outsourcing is the answer. They've done this outsourcing without having any robust Quality Assurance function in place beforehand - so don't have a measure of software quality before outsourcing so can't measure if it's being improved. I know of specific examples where it has got much worse. TCS being the main problem. Management is by fear, all senior managers have very slopey shoulders and don't want to be seen taking any accountability in case something goes wrong. I heard a rumour that the head of my practice had admitted he walked around with a resignation letter in his jacket. So he could have it to hand in a seconds notice. Really gives people a sense he's committed and believes in all the things he was trying to sell to his people. From talking to other people around the business, no one was happy. I hope that there is, and someone leaves a positive review. I just haven't meant them there.

    Advice to Management

    I predict in 2015 that Nationwide Building Society will have a major IT incident in the news that will be directly attributable to the outsourcing if it's IT development. Once investigated by the FCA it will concluded that Nationwide has lost control of its IT estate and give it a large fine in the millions of pounds. Unfortunately I can't offer any advice on how to stop it from happening.


  6. Bank masquerading as a building society

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Representative in Norwich, England (UK)
    Former Employee - Customer Representative in Norwich, England (UK)
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Nationwide Building Society full-time (More than a year)

    Pros

    Friendly atmosphere Reasonable levels of oversight Room for career progression

    Cons

    Pressure to hit sales targets dressed up as "helping our customers" Outdated software and systems High-level management more interested in making money than employee or customer welfare Compensation below market average

    Advice to Management

    Remember: You're a building society NOT a bank. Customer's don't want flustered staff desperately trying to flog them credit cards and loans at the counter while a manage stands behind them with a clipboard to ensure targets are met.


  7. Helpful (2)

    Promising start, disillusionment in the end

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Analyst in Northampton, England (UK)
    Former Employee - Analyst in Northampton, England (UK)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Nationwide Building Society full-time (More than 10 years)

    Pros

    Initially ticks all the boxes in respect of salary, prospects and training

    Cons

    Lack of progression in northampton Swindon centric Line management is at odds often with company ethos Managed prerformance ratings which impact pay and bonus Pressure, bordering on bullying at times Blame culture and often more focus on who's ultimately to blame than the issue in hand

    Advice to Management

    Ensure that your selected top leaders actually practice the ethos and values you wish them to empart on their staff


  8. Helpful (8)

    Do not work at Nationwide if you are an intelligent hard worker who doesn't "play the game"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Quality Analyst in Bournemouth, England (UK)
    Current Employee - Quality Analyst in Bournemouth, England (UK)
    Doesn't Recommend
    Negative Outlook

    I have been working at Nationwide Building Society full-time (More than a year)

    Pros

    1) Working 9-5. 2) Lunch break along with two 15 minute breaks. 3) Good colleagues for the most part.

    Cons

    1) The rating system is based around "Behaviours" and "Tasks". Behaviours has a lot more weight to it and unless you are willing to kiss up to the managers you will not get a large bonus, pay rise or promotion. 2) Archaic company using old computer systems stuck in a red ocean strategy. 3) Do not value higher education. 4) Sexism - 65-70% of the workforce are women including most managers. Makes it harder for men to succeed who are just as capable if not more so. 5) Lack of opportunity. Most roles in Swindon where obviously not many people want to live. 6) Sychophantic culture. 7) Low salaries. Benchmarks are at bottom of national average and in some cases even lower. Causes high staff churn and makes work less productive and efficient.

    Advice to Management

    1) Move people into roles they are educated for and can succeed in. 2) Place more/most emphasis on work and not how much you demonstrate "PRIDE" and being really happy and positive all the time. 3) Understand the true value of your employees. 4) More opportunities in other locations rather than just Swindon. 5) Higher salaries.


  9. Helpful (4)

    Old fashioned way of working

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Swindon, Wiltshire, South West England, England (UK)
    Former Employee - Anonymous Employee in Swindon, Wiltshire, South West England, England (UK)
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Nationwide Building Society full-time (More than 10 years)

    Pros

    Some of the culture is ok as long as long as you have the right staff.

    Cons

    A lot of the senior managers seem to make change for the sake of it. None or very little has anything to do with the business needs. Wrong people in the wrong roles. Not really customer focused.

    Advice to Management

    Replace management with people who have real experience in the roles they have. Stop wasting money on things that aren't required. Departments need to work together not against.


  10. Helpful (3)

    Let down

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Good pay and conditions, great people, good location. If you live near Swindon then you'll be ok, any where else keep looking.

    Cons

    Talk a good game on putting customer First and enabling employees, but it is just gloss. Management don't have a clue, and projects are run like a car crash.

    Advice to Management

    Stop trying to be a bank, really believe that building societies are better.


  11. Helpful (5)

    Very negative attitude. Disrespectful and unprofessional.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Customer Service Advisor in Swindon, Wiltshire, South West England, England (UK)
    Former Contractor - Customer Service Advisor in Swindon, Wiltshire, South West England, England (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Nationwide Building Society as a contractor (Less than a year)

    Pros

    Training is provided and there may be long term prospects for the right people. Nationwide encourage staff by rewarding them if nominated for good service. Promote charity events.

    Cons

    Bullying culture. Little support from Human Resources. Everything you say in confidence is talked about amongst the staff. Exclude people and ostracise them.

    Advice to Management

    Put some support in place for people who are experiencing difficulties within the company. Be honest about anti bullying policy. Tell people where they can go to get support. Take problems in the company amongst staff seriously.



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