Nationwide Building Society
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Nationwide Building Society Reviews in United Kingdom

Updated Jul 18, 2014
All Employees Current Employees Only

3.3 32 reviews

88% Approve of the CEO

(no image)

Graham Beale

(17 ratings)

52% of employees recommend this company to a friend
6 Employee Reviews Back to all reviews
Relevance Date Rating


    Nationwide - the PLC in 'mutual' sheepskin

    Anonymous Employee (Former Employee)

    ProsI worked with an absolutely amazing team, we all clicked immediately and worked together to create an amazing atmosphere for customers. I had an amazing boss. I cannot emphasise how important is this is. A poor boss at NBS will blame everyone but them selves.

    ConsFluffy targets which are cloudy at best. Senior level managers who are so out of touch with reality. Chief executive who is more about penny pinching than innovation. Poor levels of promotion in rural areas. Would prefer to outsource than develop insiders. Does not reward customer service effectively. Poor salaries, nothing more than a housewives handbag salary. Very very poor union who is dangled by the strong of the chief execs

    Advice to Senior ManagementLet the branch managers run the branches not the upper managers who have no idea. Innovate innovate innovate! Reward loyal staff, and sort out the roundabout of staff. Properly staff branches!!! Pay overtime instead of unpaid. Be transparent !

    • No Opinion of CEO


    Used to love it but now thinking of throwing in the towel

    Adminiatrator (Current Employee) Swindon, Wiltshire, South West England, England (UK)

    ProsGreat bunch of people very comitted to doing the best job they can

    ConsSeems that they are trying to drive out the older staff

    Advice to Senior ManagementOlder staff can learn just as well -they sometimes take a bit longer is all

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company



    Anonymous Employee (Former Employee)

    ProsGreat values, good oppertunities for the right people. Pay is fair.

    ConsThe oppertunities were only available if your face fits, and you were based in the right building. I worked there as a temp and got on well for well over a year. I was given an oppertunity on a permenant contract and within 6 months was told that I didn't pass probation. Turns out they wanted the role based in the Swindon office. Even the union felt it was wrong that I was let go.

    Advice to Senior ManagementMake your management team play fair. Take the advise of both the union and the case management team.

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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO


    Branch Manager Sits on the till & Working unpaid

    Brand Manager (Former Employee) London, England (UK)

    ProsOver the 10 years met some very valuable colleagues, gained very good experience due to the demand of work.

    ConsVery low salary for the responsibility you take on as a branch manager, do not get paid for overtime worse of it all you work Saturdays and do not get paid, senior management do not care about your welfare do not give you any support what so ever, Regular Days without Lunch breaks are missed due to shortage of staff means branch manager has to cover the tills on a regular basis,complaining customers on a daily basis as complaints process is dealt with at branch level amongst all the other work you need to do, where can I stop these are just some of the points to give you an idea.

    Advice to Senior ManagementYou need to start paying staff for the time they work and stop cutting costs and hire more staff and stop running on bare minimum.
    You also need to treat your loyal staff hardworking employees better otherwise you are going to loose all the good employees like myself and be left with the people who call is sick as they are fed up with being mistreated by management and customers.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities


    FCA say we should focus on outcomes, managers say; Sell sell sell

    Anonymous Employee (Current Employee)

    ProsExcellent for one who has no drive in career development, fantastic for those that want to get out of the house whilst the kids are at school.
    Having said that i do believe some people make a genuine concerted effort to progress, though as with anything there is an inherent resistance to change as pioneered by management.

    ConsRecruitment process is not particularly transparent as senior managers have an 'idea' of who they would like in their particular span of control, this gives rise to those being employed on the basis of who they know as opposed to arriving on merit (a term that seems to be non-existent herein).
    overall as discussed, pro's outweigh the negative management but be prepared to make massive sacrifices to entertain management whims.

    Advice to Senior Managementwith all due respect i certainly would suggest that you monitor your deputies control a number of branches within their span. cliques often form with long standing staff, though isolate 'newblood'.
    people have previously mentioned high staff turnover, perhaps if there is anything worth taking from a bank it is this; adopt a policy whereby no staff member spends longer that 2 years in a particular role, this way you have better skilled staff across divisions especially the computer illiterate staff inherent in your branch networks (i feel for the members). Moving people around divisions/branches will help create a diverse work culture and actually attract people with the skills sets that you so greatly need.
    I have since moved to a PLC with the aforementioned 'up and out' policy and i am looking at my first promotion in 7 months!

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities


    Good Start turning quickly to soft KPI related targets and stat chasing

    Customer Representative (Former Employee) Sheffield, England (UK)

    ProsGood training, friendly people, relaxed atmosphere. I enjoyed my first few months there and the bonus was related to performance and it did make me put the effort in. I was also given some oppurtunity to devlop.

    ConsVery Cliquey, Stupid conflicting targets and expectations, conflicting messages from senior managment to what line managers say. The company is trying to cut cost wherever possible, whilst asking us to be more efficent spend less time talking to customer / dealing with queries we were also expected to hit a sales target and deliver the best service possible. It isnt possible to sell to someone with rapport and consultative sales whilst hitting cost cutting targets.

    Advice to Senior ManagementTake on board what people say and look at your staff turnover. Doesnt paint a good picture of Direct

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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