Nationwide Building Society

  www.nationwide.co.uk
  www.nationwide.co.uk

Nationwide Building Society Reviews in United Kingdom

Updated September 30, 2014
Updated September 30, 2014
56 Reviews
3.4
56 Reviews
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Graham Beale
28 Ratings

Review Highlights

Pros
  • Great people employed, really good team (in 5 reviews)

  • Career development, worklife balance, the company is all about people, they reward the staff very well (in 3 reviews)


Cons
  • Low salaries respect the competition (in 4 reviews)

  • Some very questionable decisions are made by senior management which implies they don't really know what they are doing (in 3 reviews)

More Highlights

10 Employee Reviews Back to all reviews

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  1. 1 person found this helpful  

    Do not work at Nationwide if you are an intelligent hard worker who doesn't "play the game"

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Quality Analyst in Bournemouth, England (UK)
    Current Employee - Quality Analyst in Bournemouth, England (UK)

    I have been working at Nationwide Building Society full-time (more than an year)

    Pros

    1) Working 9-5.
    2) Lunch break along with two 15 minute breaks.
    3) Good colleagues for the most part.

    Cons

    1) The rating system is based around "Behaviours" and "Tasks". Behaviours has a lot more weight to it and unless you are willing to kiss up to the managers you will not get a large bonus, pay rise or promotion.
    2) Archaic company using old computer systems stuck in a red ocean strategy.
    3) Do not value higher education.
    4) Sexism - 65-70% of the workforce are women including most managers. Makes it harder for men to succeed who are just as capable if not more so.
    5) Lack of opportunity. Most roles in Swindon where obviously not many people want to live.
    6) Sychophantic culture.
    7) Low salaries. Benchmarks are at bottom of national average and in some cases even lower. Causes high staff churn and makes work less productive and efficient.

    Advice to ManagementAdvice

    1) Move people into roles they are educated for and can succeed in.
    2) Place more/most emphasis on work and not how much you demonstrate "PRIDE" and being really happy and positive all the time.
    3) Understand the true value of your employees.
    4) More opportunities in other locations rather than just Swindon.
    5) Higher salaries.

    Doesn't Recommend
    Negative Outlook
  2. 1 person found this helpful  

    Old fashioned way of working

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Swindon, Wiltshire, South West England, England (UK)
    Former Employee - Anonymous Employee in Swindon, Wiltshire, South West England, England (UK)

    I worked at Nationwide Building Society full-time (more than 10 years)

    Pros

    Some of the culture is ok as long as long as you have the right staff.

    Cons

    A lot of the senior managers seem to make change for the sake of it. None or very little has anything to do with the business needs.

    Wrong people in the wrong roles.

    Not really customer focused.

    Advice to ManagementAdvice

    Replace management with people who have real experience in the roles they have.

    Stop wasting money on things that aren't required.

    Departments need to work together not against.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3. 1 person found this helpful  

    Let down

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Nationwide Building Society

    Pros

    Good pay and conditions, great people, good location. If you live near Swindon then you'll be ok, any where else keep looking.

    Cons

    Talk a good game on putting customer First and enabling employees, but it is just gloss. Management don't have a clue, and projects are run like a car crash.

    Advice to ManagementAdvice

    Stop trying to be a bank, really believe that building societies are better.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5. 1 person found this helpful  

    Very negative attitude. Disrespectful and unprofessional.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Advisor in Swindon, Wiltshire, South West England, England (UK)
    Former Employee - Customer Service Advisor in Swindon, Wiltshire, South West England, England (UK)

    I worked at Nationwide Building Society as a contractor (less than an year)

    Pros

    Training is provided and there may be long term prospects for the right people. Nationwide encourage staff by rewarding them if nominated for good service. Promote charity events.

    Cons

    Bullying culture. Little support from Human Resources. Everything you say in confidence is talked about amongst the staff. Exclude people and ostracise them.

    Advice to ManagementAdvice

    Put some support in place for people who are experiencing difficulties within the company. Be honest about anti bullying policy. Tell people where they can go to get support. Take problems in the company amongst staff seriously.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    Nationwide - the PLC in 'mutual' sheepskin

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Nationwide Building Society

    Pros

    I worked with an absolutely amazing team, we all clicked immediately and worked together to create an amazing atmosphere for customers. I had an amazing boss. I cannot emphasise how important is this is. A poor boss at NBS will blame everyone but them selves.

    Cons

    Fluffy targets which are cloudy at best. Senior level managers who are so out of touch with reality. Chief executive who is more about penny pinching than innovation. Poor levels of promotion in rural areas. Would prefer to outsource than develop insiders. Does not reward customer service effectively. Poor salaries, nothing more than a housewives handbag salary. Very very poor union who is dangled by the strong of the chief execs

    Advice to ManagementAdvice

    Let the branch managers run the branches not the upper managers who have no idea. Innovate innovate innovate! Reward loyal staff, and sort out the roundabout of staff. Properly staff branches!!! Pay overtime instead of unpaid. Be transparent !

  7. 1 person found this helpful  

    Cheated

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Nationwide Building Society

    Pros

    Great values, good oppertunities for the right people. Pay is fair.

    Cons

    The oppertunities were only available if your face fits, and you were based in the right building. I worked there as a temp and got on well for well over a year. I was given an oppertunity on a permenant contract and within 6 months was told that I didn't pass probation. Turns out they wanted the role based in the Swindon office. Even the union felt it was wrong that I was let go.

    Advice to ManagementAdvice

    Make your management team play fair. Take the advise of both the union and the case management team.

  8.  

    Used to love it but now thinking of throwing in the towel

    Current Employee - Adminiatrator in Swindon, Wiltshire, South West England, England (UK)
    Current Employee - Adminiatrator in Swindon, Wiltshire, South West England, England (UK)

    I have been working at Nationwide Building Society full-time (more than 8 years)

    Pros

    Great bunch of people very comitted to doing the best job they can

    Cons

    Seems that they are trying to drive out the older staff

    Advice to ManagementAdvice

    Older staff can learn just as well -they sometimes take a bit longer is all

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  9.  

    Branch Manager Sits on the till & Working unpaid

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Brand Manager in London, England (UK)
    Former Employee - Brand Manager in London, England (UK)

    I worked at Nationwide Building Society full-time (more than 8 years)

    Pros

    Over the 10 years met some very valuable colleagues, gained very good experience due to the demand of work.

    Cons

    Very low salary for the responsibility you take on as a branch manager, do not get paid for overtime worse of it all you work Saturdays and do not get paid, senior management do not care about your welfare do not give you any support what so ever, Regular Days without Lunch breaks are missed due to shortage of staff means branch manager has to cover the tills on a regular basis,complaining customers on a daily basis as complaints process is dealt with at branch level amongst all the other work you need to do, where can I stop these are just some of the points to give you an idea.

    Advice to ManagementAdvice

    You need to start paying staff for the time they work and stop cutting costs and hire more staff and stop running on bare minimum.
    You also need to treat your loyal staff hardworking employees better otherwise you are going to loose all the good employees like myself and be left with the people who call is sick as they are fed up with being mistreated by management and customers.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    FCA say we should focus on outcomes, managers say; Sell sell sell

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Nationwide Building Society full-time (more than an year)

    Pros

    Excellent for one who has no drive in career development, fantastic for those that want to get out of the house whilst the kids are at school.
    Having said that i do believe some people make a genuine concerted effort to progress, though as with anything there is an inherent resistance to change as pioneered by management.

    Cons

    Recruitment process is not particularly transparent as senior managers have an 'idea' of who they would like in their particular span of control, this gives rise to those being employed on the basis of who they know as opposed to arriving on merit (a term that seems to be non-existent herein).
    overall as discussed, pro's outweigh the negative management but be prepared to make massive sacrifices to entertain management whims.

    Advice to ManagementAdvice

    with all due respect i certainly would suggest that you monitor your deputies control a number of branches within their span. cliques often form with long standing staff, though isolate 'newblood'.
    people have previously mentioned high staff turnover, perhaps if there is anything worth taking from a bank it is this; adopt a policy whereby no staff member spends longer that 2 years in a particular role, this way you have better skilled staff across divisions especially the computer illiterate staff inherent in your branch networks (i feel for the members). Moving people around divisions/branches will help create a diverse work culture and actually attract people with the skills sets that you so greatly need.
    I have since moved to a PLC with the aforementioned 'up and out' policy and i am looking at my first promotion in 7 months!

    Doesn't Recommend
    Negative Outlook
  11.  

    Good Start turning quickly to soft KPI related targets and stat chasing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Representative in Sheffield, England (UK)
    Former Employee - Customer Representative in Sheffield, England (UK)

    I worked at Nationwide Building Society full-time (more than an year)

    Pros

    Good training, friendly people, relaxed atmosphere. I enjoyed my first few months there and the bonus was related to performance and it did make me put the effort in. I was also given some oppurtunity to devlop.

    Cons

    Very Cliquey, Stupid conflicting targets and expectations, conflicting messages from senior managment to what line managers say. The company is trying to cut cost wherever possible, whilst asking us to be more efficent spend less time talking to customer / dealing with queries we were also expected to hit a sales target and deliver the best service possible. It isnt possible to sell to someone with rapport and consultative sales whilst hitting cost cutting targets.

    Advice to ManagementAdvice

    Take on board what people say and look at your staff turnover. Doesnt paint a good picture of Direct

    Doesn't Recommend
    Positive Outlook

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