Nationwide Reviews

Updated October 15, 2014
Updated October 15, 2014
717 Reviews
3.6
717 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Nationwide CEO & Director Steve Rasmussen
Steve Rasmussen
353 Ratings

Review Highlights

Pros
  • The work life balance was better than average, especially for non-salaried employees (in 85 reviews)

  • Very good benefits (they match 50% of your 401k up to 6% and also have an employer funded pension) (in 38 reviews)


Cons
  • Workloads are often not manageable & work/life balance doesn't exist especially in management (in 29 reviews)

  • Upper management talks about core values and hard work but upper management has no values (in 27 reviews)

More Highlights

56 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Working at Nationwide

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Nationwide full-time

    Pros

    People
    Benefits
    Variety of work schedules available

    Cons

    No development opportunities in certain departments
    time off available if you can find someone to cover for you
    No training available in certain departments

    Doesn't Recommend
    No opinion of CEO
  2. 3 people found this helpful  

    Direct Sales Agent = micromanaged sweat shop

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Direct Sales Agent in Des Moines, IA
    Current Employee - Direct Sales Agent in Des Moines, IA

    I have been working at Nationwide full-time (more than 3 years)

    Pros

    Commission can be good if you sell over 60 policies every month. Career advancement possible if you are willing to relocate or work the position for a LONG time.

    Cons

    Constant micromanagement. Its a call center position not a true sales position. Most of the customers that call in are painful to speak with, majority of customers aren't eligible for Nationwide Insurance so they get quoted with a high risk company that costs thousands a year; they laugh and hang up when they hear the rate. You don't get evaluated on sales, you get evaluated the ratio of your sales to the number of inbound calls you received. When you get 10 calls daily that were routed incorrectly with someone who was trying to make a payment with service center or reach claims dept then your stats plummet. Every minute that you aren't on the phone you are penalized. Most agents keep customers on hold while they are sending out the final docs so their stats look good. Open 15 hours - 7 days a week. Terrible leadership team. The sales leader has been replaced 4 times in last 5 years meaning the metrics you are evaluated on change every year and you have to bid your schedule every six months; only 10% of agents work Mon-Fri with evenings off. Honestly wouldn't recommend this position to anyone. You aren't going to be working for Nationwide Insurance, its Nationwide Sales Solutions, the call center for Nationwide. The sales and retention positions have been posted continuously for the past 4 years not because the department is expanding but because everyone quits.

     Its a recruiting mill!

    Don't let the 4-5 star reviews fool you. You won't be working for the headquarters in Ohio, you'll be working in a customer service call center in Des Moines

    Advice to ManagementAdvice

    Hire better leaders. Stop micromanaging agents. Stop punishing agents who sell lots of policies because they had to use the restroom in middle of their shift or had to compile documents for mortgage company and weren't live on the phone for 5 minutes.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    AOA Helpdesk, IT service desk, Technician

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technician in Dublin, OH
    Current Employee - Technician in Dublin, OH

    I have been working at Nationwide full-time (more than 3 years)

    Pros

    Best reasons to work here is there is tons of room for advancement. Every person is nice and genuinely cares about one another. There is no other place that I would rather work. A lot of my previous co workers have had very positive feedback about their positions as well.

    Cons

    This is a terrible position. One that I have wish that I had never taken. Although I am thankful that it did introduce me to IT. The managers really have no interest in your career development, and actually prevent you from leaving because they have such a high turnover rate. The job entails taking calls about technical issues (as the job was described), but most of it is training and rarely has anything to do with troubleshooting computers. The job is underpaid compared to other similar jobs in the IT industry. There are many people leaving this department currently because it is going downhill. Employee morale is low, call volume is rising, the department is too far understaffed, and the only thing you can do is leave.

    Advice to ManagementAdvice

    Create opportunities for upward movement, stop staffing at just an ""acceptable point"" (allow for time off, training, attending conferences, ect...), raise that pay band, hire people that are actually qualified for the position, allow working from home (it's cheaper), treat employees as adults (we are not children).

    Recommends
    Negative Outlook
    Approves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review
  5.  

    Horrible place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Member Care Representative in Des Moines, IA
    Current Employee - Member Care Representative in Des Moines, IA

    I have been working at Nationwide full-time (less than an year)

    Pros

    Unfortunately, none. There are a lot of "Fake" pros: a free parking garage (that is located almost three blocks away) a cafeteria (that serves $5 sandwiches) a gym (that is hidden away in a completely different building)

    Cons

    There is zero opportunity for personal or professional growth.
    The attendance standard is very difficult to adhere to, to the point where employees show up to work incredibly sick in order to avoid getting an occurrence. The pay is not competitive with the industry standard, or even similar jobs in the Des Moines area. Work/life balance is almost non-existent as it is close to impossible to get two days off in a row, and your days off are most likely going to be during the week when the rest of your family/friends are at work. They try to force company cultures and values, without realizing that if you are trying to create a diverse company culture, just hire diversity, don't try to force it. The supporting departments rarely do their jobs, so you frequently deal with irate customers.

    Advice to ManagementAdvice

    Hire supervisors who have supervisory experience, who actually care about the employees, not just someone to ensure that numbers are hit each month.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    PLPC

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - PLPC in Canton, OH
    Current Employee - PLPC in Canton, OH

    I have been working at Nationwide full-time (more than 10 years)

    Pros

    When hired in I LOVED my job, now I'm stuck working here and I only do it for the paycheck!

    Cons

    NW does NOT value people! NOT flexible! Horrible life/work balance! Employees are treated as numbers! NO open communication! If you say how you feel it affects your raise. FAKE! Taught to be FAKE! NO integrity! Stripped loyal employees of seniority. Vacation scheduling is AWFUL! Pathetic raises! Supervisors don't do their jobs! Upper management only care about saving money! NO fun! NO laughs! Depressing place to work! Unhappy employees! NW only cares about money! If you want a rewarding job and to be treated like a human do NOT work for Nationwide! It's getting worse every year!

    Advice to ManagementAdvice

    Treat us like people!

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7. 4 people found this helpful  

    I've never worked for a company that was so blindly driven to customer service that it would sacrifice it's employees.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Claims Adjuster in Raleigh, NC
    Former Employee - Claims Adjuster in Raleigh, NC

    I worked at Nationwide full-time (more than an year)

    Pros

    Health, dental and vision benefits were good, you will accrue 18 days of vacation in your first year, 401k with match. 37.5hr work week .

    Cons

    They tell you its a 37.5 hr work week and then give you 60 hrs a week of work. From talking with reps from other markets with in the organization it was not this way in other zones. The CCZ was absolutely horrible. They hire a lot of people straight out of college which is fine but employees became very cliquey and after a few months it was like a huge high school. Drama every day. Management was not so great either. From direct mgrs to upper mgmt, it was all very all about the numbers, but in the interview they tell you its all about work life balance (which does not exist as an adjuster). What is really bad is when your mgr privately tells you that they agree the objectives and grading matrixes are far too high and unobtainable for the vast majority. The people who get promoted are not the ones who work the hardest or the best at their jobs, its the ones who play the game the best and "drink the blue cool aid" they are serving. If you are good at shuffling work and making it look like you are busy while pawning work off on someone else, or being "engaged" in every possible event and group available so that you can get out of your work to be on a comity you will go far. The problem is that the people who are trying to do their job, get stuck with the work.

    Beware of CAT duty!!!!!!! Catastrophe Duty 28 days 12 hrs a day....With no break. you do not get paid over time they give you $125 a day monday thru friday. for the additional 4 hrs worked. and $225 on Saturday and Sunday. So you get your normal salary plus $125 Monday - Friday (Salary + $625) not bad for Monday-Friday, then you get $425 period for working Saturday and Sunday. That is it, no salary just the $225. = $18.75 an hr. and during the week most will make over $20.

    CAT duty is 28 days on, then 3 days off, then 21 on 3 off until the claims have been handled for whatever event has occurred. Brutal, so very brutal! By day 10 you wont remember your name.

    I was there for ~2 years. In the Liability department I worked Non-injury related claims and averaged 50 hrs a week, no over time and got paid for 37.5hrs. I would estimate the turn over was 20 percent. I then went to property claims. In the year I was there I saw ~15 people quit, retire, or get fired because of the work load and they couldn't keep up. This was probably about the same turnover 15-20%

    Advice to ManagementAdvice

    The train with forward thinking business people has has left the building and the days of middle mgrs managing other middle managers is over. You want to cut cost and improve moral and customer service numbers? Get rid of the hundreds of middle managers, AD's and whatever else and hire more adjusters with that money. Stand behind your adjusters decision when they work hard and take the time to actually work a claim instead of just paying it, instead of telling them to pay the claim when the customer disagrees with the decision. That is what you pay them to do!!! After that happens a few times adjusters start to stop caring because their mgr is going to make a "decision for customer service reasons" anyway so why waste my time, and just pay it.

    Identify the people who actually have good ideas and allow them to move forward or implement it. Reward initiative and hard work instead of the one who volunteers the most time with the United Way. Its a great cause, but you pay them to be adjusters and represent your organization not organize one of the 40 or more fund raisers. Many others are are not volunteering because they are sitting in their cube working claims on Saturday to keep up with the work load (for free because they are salaried) instead of trying to get their picture taken with the VP.
    This sounds like a jaded review but it is a very accurate representation of the CCZ which is the Carolina Claims Zone. No one that works there will admit it for fear of being blacklisted (which will happen). Talk to someone who has worked there and left.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  8. 1 person found this helpful  

    Skip on working with the IT department

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Consultant in Columbus, OH
    Former Employee - Consultant in Columbus, OH

    I worked at Nationwide as a contractor (more than an year)

    Pros

    It's good for the city as the employees are forced to pay for parking

    Cons

    IT department is very disorganized. From director on down. There is an under element of distrust between citizens and non citizens. Communication is not well at all. Breakdown of job roles and who manages who. Everyone outside of your manager tries to give you orders and assignments while locking you in a room to do so. Lots of ridiculous behavior like this abounds.... team leader loud and yelling. Too many high ego's and back stabbing young and the restless type drama. For someone who really sincerely cares about the work and is honest with morals, this is no place for you.

    Advice to ManagementAdvice

    Stop the high ego's. You've managed the IT department into a place where no one good with skills would want to work there. Stop the micromanage and creating an atmosphere of fear. You'll never get anywhere that way!

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9.  

    Unsatisfying customer service job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Raleigh, NC
    Former Employee - Customer Service Representative in Raleigh, NC

    I worked at Nationwide full-time (less than an year)

    Pros

    Easy to get hired, friendly coworkers. Plenty of time devoted to training, but quality of the training was lacking.

    Cons

    First of all, I felt like this was a bait and switch experience. I applied for an underwriter trainee position, but the manager that called me said that I "would be better suited for a customer service position" Stupidly, I accepted. But I have to wonder if they post this fake position because they know that people wouldn't normally apply to a customer service position.

    I went through the training program for Customer Service. Plenty of time was devoted to training, but the training was ineffective. There were 4 of us in training at the same time, but it wasn't set up so all 4 of us could learn concepts at the same time (for example: No overhead projections that everyone could follow at the same time) The trainer just went to each trainee's computer and showed them what to do, which isn't helpful when I couldn't see what they were discussing since their computer was 20 feet away. I suggested having some sort of overhead projection so everyone could learn at the same time, but the trainer didn't know how to set that up. I wanted to learn their workflows but just wasn't given the opportunity with the poor training.

    When I went out on the floor with all the customer service people, I was given the impression that there was an oppressive atmosphere where you had to be at your desk all the time and if you did get up you had to explain why you got up from your desk.

    Doesn't Recommend
    No opinion of CEO
  10.  

    Nationwide does not value their employees and does not compensate to its various positionsto industry standard .

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Associate Agent in Allentown, PA
    Current Employee - Associate Agent in Allentown, PA

    I have been working at Nationwide full-time (less than an year)

    Pros

    The products in some instances are competitive. They compensate well to sell life insurance products and those products are a good value for the consumer.

    Cons

    The intranet is not user friendly. The compensation , salaries and work environments in the agencies are not uniform because they are franchised so the experience depends on the ageny ownersas well as the size of the agency itself as far as income potential.

    Advice to ManagementAdvice

    Be a proactive company that values employees staying on the forfront of best practices and equal opportunities.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11.  

    HORRIBLE

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Nationwide full-time (less than an year)

    Pros

    Hired really quickly so that was good

    Cons

    EVERYTHING is horrible about this company

    Advice to ManagementAdvice

    Everything all the way to the agents

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

Work at Nationwide? Share Your Experiences

Nationwide

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.