Nationwide Reviews

Updated September 19, 2014
Updated September 19, 2014
679 Reviews
3.6
679 Reviews
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Nationwide CEO & Director Steve Rasmussen
Steve Rasmussen
338 Ratings

Review Highlights

Pros
  • The work life balance was better than average, especially for non-salaried employees (in 73 reviews)

  • Great Company, Good Benefits, This company knows how no treat employees (in 35 reviews)


Cons
  • Workloads are often not manageable & work/life balance doesn't exist especially in management (in 26 reviews)

  • Upper management only care about saving money (in 24 reviews)

More Highlights

200 Employee Reviews Back to all reviews

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  1. 2 people found this helpful  

    Great potential, but management really got away from the corporate values

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Claims Specialist  in  Raleigh, NC
    Former Employee - Claims Specialist in Raleigh, NC

    I worked at Nationwide full-time for more than 5 years

    Pros

    -Very good benefits (they match 50% of your 401k up to 6% and also have an employer funded pension). Health/Dental/Vision options are good as well.
    -Work/life balance is really good. Managers are flexible with doctor appointments, family emergencies, etc.
    -PTO is accrued, which is a great benefit for people who do not get sick or have a lot of unscheduled absences. 18.5 days off to start and after 5 + years that increases to 23.5 days.
    -Opportunity to work CAT duty during storms or heavy claim periods, which gives you a chance to make extra money.
    -They do a good job of focusing on employee engagement by planning special events and activities.
    -Very strong training across the board. Both internally and externally, this is an organizational strength. Felt like I was given the knowledge and tools to do my job well.
    -A lot of really good people work there. Formed a lot of great relationships.
    -Really good teamwork overall within the office. There were plenty of people who would pass the buck and take the easy way out, but for the most part the entire office worked together really well. Felt like you could ask others for help or if you had questions.
    -Job security is great. People will always be getting into accidents and having claims, so as long as you are doing your job to an adequate level, there isn't much threat of losing your job.

    Cons

    -Difficult to move up within claims organization and in general. Even getting promoted to the next title within your department is an uphill battle. Even with very good results, it takes entirely too long. A lot of people would move companies to simply get a raise. As a result, we would lose a lot of good employees and it would require everyone else to take on extra work to pick up the slack.
    -Very clear that upper management plays favorites. Saw people who did not deserve promotions, consistently moving up.
    -End of year performance evaluations are completely unfair and borderline unethical. Mentality within upper management almost seems like they are trying to keep people down and in their current roles. If you have over 80 employees, someone in the department has to be a 5 (on a scale of 1-5). When this scale was established I was not aware of any 5's and very few 4's over the course of several years. Everyone seemed to fall into the 2 to 3 category, outside of a few people who got a 4 and then the very bottom performers who would be a 1.
    -Pay is OK. If you want to be paid more, you have to actively seek it out (meaning getting another job offer and asking them to match or putting pressure on them to leave).
    -Not much opportunity to work from home outside of during snow storms or adverse weather. This job can easily be done from home and they could probably create a more loyal workforce by being flexible and giving people the autonomy to work from home occasionally.
    -They are very customer focused, which is obviously a good thing. However, they would only take 1 or 2 surveys a month from hundreds of customers that you might interact with. So it was pretty much luck of the draw when it came to your customer service scores. This was a large part of performance reviews and for a lot of people it was pretty unfair. On a scale from 1-10, you needed to be at a 9 or higher to really have any chance to get a better raise, promotion, good review, etc. And most of these surveys are on people that were injured by a Nationwide insured. As a result, it can be difficult to get good scores. Metrics are a bit skewed and used against you when they want to and then not really used in your favor when they are strong.

    Advice to ManagementAdvice

    This really has potential to be a great place to work. I felt like when I first started that I would be there my entire career and I was extremely loyal, maybe almost to a fault as things started to go downhill in the Raleigh office with leadership. It felt like corporate (in Columbus, Ohio) was unaware of what was going on for a while. It wasn't until they started to look at the amount of turnover that they realized something was wrong. At that time, they started to promote a few people, but overall the damage was done. The revolving door had been opened and it sounds like the turnover has continued at a pretty rampant pace.

    I feel Nationwide taught me a lot good working habits/values that I will carry with me in the future. Office culture is great and the people as a whole are some of the best people that I have ever met. I still have Nationwide Insurance despite no longer being with the company and would keep it, because the company and claims department has a strong set of values.

    Unfortunately, a lot of really quality employees are not taken care of and as a result have left the company. The performance evaluations are weighted very heavily when you try to apply for other jobs internally. It's really the only way managers from other departments and regions can try to measure you against other applicants. The ratings seemed very shortsighted and they failed to realize that by trying to keep employees in their current role, they were eventually going to run the risk of losing them. The smart thing to do would be to promote appropriately and thus the newer employees will see that example and strive to produce strong results as well. Instead, the turnover that has taken place has caused a lot of senior/experienced adjusters to leave and has left the newer ones to carry the burden.

    As a whole, I believe that Nationwide is a great company. I hate to judge my entire time there by a couple of bad apples in leadership. The highest level of leadership is using their job as a stepping stone and seems out of touch with the front-line staff. The director levels of leadership seem to be more worried about the bottomline, as opposed to standing up for their employees. Manager levels were very strong and seemed to care about the employees.

    Recommends
    Negative Outlook
    Approves of CEO
  2.  

    Take it or leave it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Nationwide

    Pros

    Friendly Midwest culture, focused on retaining and providing for lifer employees, dedicated to local charities and volunteering efforts.

    Cons

    Frustrating experiences with corporate culture, inefficient processes, too many useless meetings, and very slow-moving technological updates. As a result, not very good at luring in and keeping younger new hires.

    Neutral Outlook
    No opinion of CEO
  3.  

    Good company but bad supervior

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Member Care Representative II  in  Dublin, OH
    Former Employee - Member Care Representative II in Dublin, OH

    I worked at Nationwide full-time for more than a year

    Pros

    They really care about employee happiness and compensate well.

    Cons

    My supervisor had no idea what she was doing! She got hired in from another company that did a completely different job and she made absolutely no attempt to figure out what we did. It also worked to our benefit but was mostly frustrating when problems came up and a lot of the time they were her fault!

    Advice to ManagementAdvice

    Make sure management knows what their employees do!

    Recommends
    Neutral Outlook
    Approves of CEO
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  5.  

    Not bad, not great.

    Current Employee - Pricing Specialist  in  Cleveland, OH
    Current Employee - Pricing Specialist in Cleveland, OH

    I have been working at Nationwide full-time for more than 3 years

    Pros

    having benefits and a steady paycheck

    Cons

    Compensation I believe is lower than my peers make across my industry.

    Neutral Outlook
    No opinion of CEO
  6.  

    An excellent company, not a perfect workplace

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Columbus, OH
    Former Employee - Anonymous Employee in Columbus, OH

    I worked at Nationwide as an intern for less than a year

    Pros

    Strong financial company
    Offer social/teambuilding activities
    Competitive pay

    I got the impression the workforce was generally happy. They care about continuous improvement.

    Cons

    Lots of pressure early on to prove yourself
    Dreary office spaces
    Constant evaluation

    In my role, management tried to test the interns early on to see how far they could push us. I was stressed out and anxious for the last 4-6 weeks of my internship.

    Advice to ManagementAdvice

    Try to make the transition into a new position less stressful

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    I worked here for 13 months as a contractor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Health and Wellness Coordinator  in  Columbus, OH
    Former Employee - Health and Wellness Coordinator in Columbus, OH

    I worked at Nationwide full-time for more than a year

    Pros

    It was a professional environment overall with lots of room for growth, great perks, good food

    Cons

    My department was customer service for Benefits and that in itself is not fun to deal with

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    While a large company, their objectives are often too wide ranging and not long term.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Nationwide full-time for more than 10 years

    Pros

    Lot of opportunities. Decent pay though only middle of pay structure when compared to other carriers. Flexible work environment. Great community partner and civic minded.

    Cons

    Too often they set goals and objectives that are either too numerous, too broad or not well defined. Often many are abandoned or take far too long to implement and they just drift off never to be seen again. As noted above, a lot of opportunities, but many times it is because they restructure a department simply because a new leader is selected and everyone in the impacted area has to re-aoply. While it is important to provide opportunities, it should be in the best interest of the company first and then the associates. There is no consistency when there is constant personnel change. Also, the organization needs to be flatter. There are many Directors who have only a couple and sometimes no direct reports and even some AVP's have no or low spans of control.

    Advice to ManagementAdvice

    Needs to be more accountability within the leadership ranks. Don't let the field offices dictate to the corporate offices how they will manage and run their operations. If a program is introduced then make sure it is fully implemented and if there are issues then fix it. Don't let the field decide what is or is not implemented.

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    ok

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Nationwide

    Pros

    the pay is compatible to other companies

    Cons

    racial barriers still exist unfortunately

    Advice to ManagementAdvice

    be fair

    Doesn't Recommend
    No opinion of CEO
  10.  

    Great place to work, just going through a rough patch.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Medial Specialist  in  Raleigh, NC
    Current Employee - Medial Specialist in Raleigh, NC

    I have been working at Nationwide full-time for more than a year

    Pros

    Most managers really care about you and will work to make your job situation better.

    Cons

    Volume, there is some level of insecurity with so many people either getting fired or quitting.

    Advice to ManagementAdvice

    Please hire more people with experience to fill complex roles, as them not being able to handle their workload and leaving defeats the purpose of hiring someone.

    Recommends
    Negative Outlook
    Approves of CEO
  11.  

    Not good program

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Nationwide

    Pros

    Great training, marketing budget, and expense package

    Cons

    Not much support, promised retiring book of business and it was given to another agent

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