Nautilus Reviews

Updated April 8, 2015
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Nautilus CEO Bruce M. Cazenave
Bruce M. Cazenave
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4 Employee Reviews

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  1. Helpful (2)

    Horrible experience as a Customer Service Agent

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Customer Care in Vancouver, WA
    Former Contractor - Customer Care in Vancouver, WA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Nautilus as a contractor (Less than a year)

    Pros

    Pretty good pay, great employee discounts, some cool people in lower level jobs

    Cons

    Where to start... I was a temp employee, following excessive shipping periods after the Christmas months. I worked for a little over two months, and was notified the assignment was done on a Monday via telephone after work. Nobody suggested anything while at work or gave us any time to find something else. They gave me an Easter card that day with generic comments such as "Keep up the good work" which is hard when that day is your last day. They even gave me a $5 starbucks gift card (woo), but when I went back a couple days later to get my stuff, they had decided to keep the gift card and give me only a couple empty candy wrappers and a few pieces of candy. Being in customer service was horrible because nearly every product wasnt shipped until 2 months after it was ordered. Sales would tell them it would take 2 weeks so they could get their commission, and I would have to break the bad news. They took almost twice the time they promised customers for parts and items in stock as well. Also, everyone in customer service would promise to find out about an issue and call the customer back, but never did. This made for disgruntled customers.There was horrible customer service and the customers were consistently upset with false promises and crazy long wait time. Middle management did nothing to help, didn't care about their employees, and were demeaning if you didn't know something.

    Advice to Management

    Hire better middle management, and figure out production and distribution. It is a public company yet they still haven't figured out the basics.


  2. Helpful (6)

    ABUSIVE OPERATIONS SR. MANAGER BEWARE

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Supply Chain Specialist in Vancouver, WA
    Former Employee - Supply Chain Specialist in Vancouver, WA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Nautilus full-time (Less than a year)

    Pros

    The people I worked with were awesome.

    Cons

    In the Operations department, the management (female) is a bully, abusive, and just an overall awful person. I was set up to fail with zero training (1 day collectively). Unrealistic expectations. Expected to work hours and hours of overtime, despite the time of day (emails in the middle of the night) with NO compensation, in fact I was denied time off saying the weeks of overtime I put in were expected with the job, despite the first month saying it would be considered "equal PTO". I would often receive emails or texts between 10pm-2am, consequences if I did not respond in a timely manner, prior to the work day. HR, little to no help. This is not coming from an angle of a disgruntled employee, I have been in the admin working field for 30+ years, I have never encountered a "manager" that is allowed to operate in this manner or to this degree. Her life is her work and therefore expects yours to be as well. Think twice about accepting work in this department, other than the rest of the co-workers here being wonderful. Come to find out, I was the 7-8th person to have this job in less years, what does that tell you?

    Advice to Management

    Although your Operations Manager is a valuable asset to the company, she is a horrible, abusive boss. I thought you had a "bullying" policy in affect? The entire Operations Department has witnessed and is well aware of it. It's only a matter of time before there are legal consequences to her treatment of employees, colleagues, and affiliates. Complaints by all, internally as well as ex. This is a train wreck waiting to happen, again, perhaps you should take a look at how many people have come and gone under her direction in a very short amount of time.


  3. Helpful (2)

    Company isn't doing as well as it use to

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in Vancouver, WA
    Former Employee - Sales in Vancouver, WA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Nautilus full-time (More than 5 years)

    Pros

    It was a strong company back 2001

    Cons

    It's management need's a lot of work but they hire good people


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  5. Helpful (4)

    Nautilus - Where is it headed?

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Vancouver, WA
    Current Employee - Anonymous Employee in Vancouver, WA
    Doesn't Recommend
    No opinion of CEO

    Pros

    Premier company with the best brands in the fitness equipment industry. The Portland, OR/Vancouver, WA area is a great place to live. The quality of life and affordability are excellent. Great schools in the area and easy access to the city and outdoor activities.

    Cons

    Incompetent management. Without question lacking in the ability to formulate a comprehensive company strategy and execute to deliver on its promises to its employees or customers.

    Advice to Management

    There have been far too many company lay-offs when the focus should be on the management team running the organization. Nautilus' issues can simply be solved by cutting costs. You are running out of people to lay-off!



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