Nautilus
2.8 of 5 12 reviews
www.nautilus.com Vancouver, WA 150 to 499 Employees

Nautilus Reviews

Updated Apr 1, 2014

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2.8 12 reviews

                             

88% Approve of the CEO

Nautilus CEO Bruce M. Cazenave

Bruce M. Cazenave

(8 ratings)

20% of employees recommend this company to a friend
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Leadership is so disconnected; company of mediocres

Anonymous Employee (Current Employee)
Vancouver, WA

I have been working at Nautilus full-time for more than 3 years

ProsGym, flex-time, community involvement, employee discount on products, good benefits, bonus

ConsPoor leadership, no career growth, no career growth

Advice to Senior ManagementListen to your employees in the trenches... just don't get fooled by the BS fed by the middle mgmt.
Empower the people who really care - and fire the yes-men... they are hurting you...
Anyone who opens his mouth is fired - why? Create an environment of healthy information exchange and promote exchange of ideas...

No, I would not recommend this company to a friend

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Has potential but it's like going back to High School

Anonymous Employee (Former Employee)

I worked at Nautilus full-time

ProsOverall good company and ok management. A handful of people are very friendly and do their best to encourage an open, fun culture. The work they do in the community is one of their strongest pros.

ConsIt's very much about who you know there. Personal relationships between employees and management was noticeable and discouraging. A good work/life balance is talked about but rarely supported in some departments.

Advice to Senior ManagementPay more attention to the relationships management has certain employees and stop rewarding favoritism.

No, I would not recommend this company to a friend

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Great commission, but a very hostile environment to work in.

Sales Professional (Former Employee)
Vancouver, WA

I worked at Nautilus full-time for more than 5 years

ProsSome of the best commission I ever made was working at Nautilus as a Sales Professional. They did not micro manage you and you can build up your own good customer loyalty. I believed in the products and really liked helping customers with their fitness needs. Great benefits.

ConsThe company values were very disappointing. They had no loyalty for seniority and did not care how many years you worked for the company as far as status goes. They treated every employee (in the sales department) as though they could easily be replaced. Poor leadership is what made me leave in the long run, even though I thoroughly enjoyed my job.

Advice to Senior ManagementMy advice to management is: If you want to break away from creating a "hostile environment" (in the sales floor), you need to stop routing calls to your favorite employees. The hostility will not stop until everyone has a fair chance on the sales floor. For those few employees who are not skilled in sales, place them on Performance Plans and move on. Simple as that! This is coming from someone who was one of your Top performers and number 1 in sales for many years. Had all the sales calls been routed fairly, I would not have had to voice my discontentment and things might have turned out differently for me and many of your other Top performers whom expressed the same concerns and ultimately left the company. Listen and learn from this that is if you care anything about the future of your company.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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keep your friends close and your enemies closer

Anonymous Employee (Former Employee)
Vancouver, WA

I worked at Nautilus full-time for more than 8 years

ProsFun, busy work. Great co-workers, nice work environment, great CEO, Decent benefits. Very flexible schedule in my department. Paid holidays were nice.

ConsUpper management in my department was not at all personable or approachable. They like to take the credit for the work others did. Pushed their "dirty" work on to others. Right hand does not know what the left is doing. Conflicting information given depending on who you asked. Too many switching of positions without talking to those affected by the changes. Don't like it? Too bad so sad attitude.

Advice to Senior ManagementGet your act together, get off the power trip and start being nice to those who are under you. This would be a great company- but a few bad apples do spoil the bunch.

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5 people found this helpful  

Don't jump into murky water...thoroughly check it out before you launch into it!

Customer Care Manager (Former Employee)
Portland, OR

I worked at Nautilus

ProsNautilus has a very nice, clean, well-kept work location. It's convenient and is in a great community; with great access because it's close to nice neighborhoods, schools, shopping, etc. There is a sense of pride that comes from working in that location because like the other reviewer wrote, I challenge any employee to drive pass the impressive flagged entry and not say, "I work there!"

There is a wonderful free gym with all the latest equipment and beautiful outdoor facilities such as the artificial turf football and softball fields and basketball courts. They used to subsidize personal training expenses but personal trainers are no longer available.

The benefits seemed competitive. The employee discount on product is quite generous (typically better than 50% off MSRP).

They used to have an onsite employee cafeteria but I've heard it's closed.

Several individual managers do seem to genuinely care about their employees and are great to work for. Some are loyal, trusting and fun. I had the opportunity to work with a lot of great people over the years.

There is a lot to learn. It is a fast-paced environment and it was never boring. I was challenged and I felt that my contributions made a difference in many ways.

ConsThe company has been losing money for some time now and continues to make cuts to decrease expenses. Employees are constantly asked to do more for same compensation, while senior management typically beef up their wallets and provide no real unified direction. At one time, I could fault them for trying to be too many things, to too many people, but now it's hard to tell what they want to be.

The Oracle JD Edwards computer system they migrated to a couple of years ago is not user-friendly and while is robust for other company needs, it fails on many levels for delivering customer service. It is very inefficient and cumbersome and is not adequately supported by the IT dept. It takes minutes to deliver service to customers that should take seconds. Customer service is generally an after-thought and the company has historically focused more on the top-line sales which is what put them into this financial crunch.

The left hand does not know what the right hand is doing despite an overabundance of meetings. Meetings may have outcomes or action items, but they are not well communicated or followed through upon in a timely manner. Overall, the company is very poor at communication. Employees rely on email communication and tend to copy everyone-and-their-brother for cya purposes so email is out of control.

Not all call center employees are bad, some are great, but it's more of an atmosphere where a few bad apples spoil the bunch -- too many of them are sleeping with each other and gossiping rather than focusing on work. Since call center calls are recorded, they avoid being caught by rampant and inappropriate communication via a company resource: Microsoft Communicator instant messaging. Many are young, uneducated, and professionally and emotionally immature. Starting wage is about $11/hour, and it doesn't attract enough qualified, educated candidates.

The split to individual channels causes disfunction, inefficiencies and lack of cooperation between departments. The business is disjointed now and people are constantly looking over their shoulder. Senior management is secretive and there is a general distrust in the air. Employee morale is atrocious.

There have been opportunities to advance but perhaps are a bit pawn-like, especially with all the business changes, so sometimes one is subject to where management wants to place you next. Just be sure they don't over-promise and under-deliver. If you can't get it in writing, then don't trust that it will happen. There is little succession planning and based on the on-going changes, it would be hard to lay out a definitive career path. There are possible long-term opportunities if company completes turnaround, but one would have to be particular about where one wants to be long-term and be very patient.

There is little to no brand management which is too deplorable considering they have some of most widely-recognized brands.

There is too little focus on Quality. If they shored up some of the quality issues, then there would be less warranty claims and returns. Taking products too quickly too market and not adequately field testing causes these results.

PTO is use it or lose it and does not get paid out when departing employment.

I could go on, but in summary, Nautilus is a perfect business case study. If only someone would figure it out in the short term. Despite its issues, I think long-term, this is a VERY viable company and if I could see them making a comeback with the right leadership, I would work there again.

Advice to Senior ManagementBe serious about brand management. Get out of the ivory tower and get down in the trenches and listen to what employees and customers are saying. Engage senior management in a unified vision. Share that vision with employees and rebuild trust.

No, I would not recommend this company to a friend

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Glassdoor is your free inside look at Nautilus reviews and ratings — including employee satisfaction and approval rating for Nautilus CEO Bruce M. Cazenave. All 5 reviews posted anonymously by Nautilus employees.