Neiman Marcus

  www.neimanmarcus.com
  www.neimanmarcus.com

Neiman Marcus Reviews

Updated October 15, 2014
Updated October 15, 2014
370 Reviews
3.1
370 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Neiman Marcus President, CEO, and Director Karen W. Katz
Karen W. Katz
179 Ratings

Review Highlights

Pros
  • Besides the obvious employee discount, those who work in the Call Center become more like family (in 28 reviews)

  • You get great discount on everything in the store (in 20 reviews)


Cons
  • There is always, always stuff coming back, even for the top sales associates (in 22 reviews)

  • Upper management will not give you the benefit of the doubt in any case (in 21 reviews)

More Highlights

200 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Organized, Professional, nice ground floor opportunity into fashion industry.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Care Associate
    Current Employee - Customer Care Associate

    I have been working at Neiman Marcus full-time

    Pros

    Lots of opportunity to advance and ground floor entryway into historic fashion industry with lots of influence, culture, expertise, and history.

    Cons

    Frequent seasonal cattle-call type hiring processes has allowed some unsavory characters to grab hold of long term positions and not all of them have good intentions towards their new co-workers.

    Advice to ManagementAdvice

    Consider developing safe portals to advancement for experienced business and degreed professionals.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Love working for Neiman Marcus

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Department Manager
    Current Employee - Department Manager

    I have been working at Neiman Marcus full-time (more than 8 years)

    Pros

    If you want to work for the best retailer. This is where your career will develop

    Cons

    Nothing to say at this moment

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Great place to work during the holiday season!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Gift Wrap/Deliverer in Chicago, IL
    Current Employee - Gift Wrap/Deliverer in Chicago, IL

    I have been working at Neiman Marcus as a contractor (less than an year)

    Pros

    The location of Neiman Marcus is amazing! It is located on the Mag Mile so its beautiful during the holiday season! The pay was also great as well! The employees are really nice and welcoming!

    Cons

    I didn't really care for how they did their lunch breaks, If i wanted to go buy some lunch elsewhere i felt a little rushed.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Some good. Some bad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Manager in Dallas, TX
    Current Employee - Project Manager in Dallas, TX

    I have been working at Neiman Marcus full-time

    Pros

    good discounts, good benefits, very comfortable work environment

    Cons

    extremely stressfull, if you are outside of the merchant/buyer division - it is very hard to move up in company

    Advice to ManagementAdvice

    Better compensation

    Doesn't Recommend
    Negative Outlook
  6.  

    Some associates can be vicious!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Personal Shopper
    Current Employee - Personal Shopper

    I have been working at Neiman Marcus full-time (less than an year)

    Pros

    Upper management are great to work with, very personable and truly care for your happiness at NM. Encouraging, helpful and problem solvers are just a few of their talents. There are some wonderful associates to work with. Very helpful with questions and procedures I'm happy when I see that they are there when I work .

    Cons

    Working on commission is not only stressful, but learning the do's and don'ts can be very trying to a new employee. I have experienced different "rules" for approaching customers by upper management, floor management, as well as associates. It's very confusing and frustrating. Twice I have been in tears because of mean associates. This was only my 2nd week and the way they spoke to me was UNECCEPTABLE!!! ( Both occurred on the same day.) After the first incident, I walked off and began crying ( not usually a crier) I went to the ladies room to get control of myself and proceeded to human resources to discuss the situation. The HR asst. manager was great and supportive. She arranged a meeting with both may manger and upper management for the next day. She asked me if I wanted to remain for the rest of my shift to which I said "yes" that I wasn't going to let this beat me. I continued working only to have another associate berate me for asking her clients if they were ok or needed me to find their personal shopper because the gentleman was looking around like he WAS trying to locate someone. She belligerently told me that the clients mentioned to her that I asked them twice if they needed anything, and that they were HER clients. I started to tell her that I knew that and I was just being kind to them when she rudely walked away. I got mad, followed her and told her that I wasn't trying to take her clients to which she replied "you couldn't take my customers". I had enough for that day and proceeded to walk out and leave for the day. the next morning I had the meeting and told them that I felt that this was not a good fit for me that I was all about making sure the customer was happy, NOT THE ASSOCIATES!
    I was assured that I did nothing wrong and these two encounters were in the "gray" area. Really? they did agree that it was unacceptable behavior by both associates and that they hired me because NM needed a change in that department and I just happened to be the first to come aboard to make this happen. Great. It's definitely a learning experience but an uncomfortable one.

    Advice to ManagementAdvice

    Don't release a new employee without properly training them. Instead of telling me to ignore the "mean ones" and to try to adjust, the "mean ones" need to be dealt with so the work place doesn't become a hostile environment! If I'm there to make a change, I shouldn't have to deal with barriers that would make this happen.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  7.  

    Konstantino is a Fabulous Designer Jewelry line

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Konstantino Specialist Designer Jewelry in Orlando, FL
    Current Employee - Konstantino Specialist Designer Jewelry in Orlando, FL

    I have been working at Neiman Marcus full-time (more than an year)

    Pros

    perks, perks, and more perks

    Cons

    standing for 8 hours a day on marble floors,

    Advice to ManagementAdvice

    Consider the competition, they have a lot to offer the client

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    Such a caring company!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Palo Alto, CA
    Current Employee - Sales Associate in Palo Alto, CA

    I have been working at Neiman Marcus full-time

    Pros

    I've never worked for a company that takes care of their employees so well! There are perks and benefits around every corner. Literally if you do the most basic aspects of your job you will be physically rewarded with some sort of gift card or prize almost every single time. They're always coming up with new fun contest incentives to do better. Also, all of the upper management are so down to earth and respectful to us sale associates. I never feel like they are talking down to me, but rather, to me, on a level of equals...

    Cons

    At times when I first started the job, managers and other associates would be too busy to help me when I needed it. No managers took extra time to check in with me enough and make sure I was able to handle everything on my own. I'm just glad I had previous retail experience otherwise I would have been DEAD LOST as opposed to just, lost, like I was.

    Advice to ManagementAdvice

    Fix the training routine. It was so dense and boring, (not to mention completely unorganized with no itinerary) I was barely able to retain any of it before I began working on the floor.

    Recommends
    Positive Outlook
    Approves of CEO
  9. 1 person found this helpful  

    I love working at the Customer Care at Neiman Marcus

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Work At Home Customer Service in Irving, TX
    Current Employee - Work At Home Customer Service in Irving, TX

    I have been working at Neiman Marcus full-time (more than an year)

    Pros

    I love talking to the customers and also working from home.

    Cons

    You have no control over your schedule

    Advice to ManagementAdvice

    The new shared chat is awesome for learning! Continue scheduled training as it takes a while to learn the subtleties of the rules/procedures.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Best work environment ever!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in King of Prussia, PA
    Current Employee - Sales Associate in King of Prussia, PA

    I have been working at Neiman Marcus part-time (more than an year)

    Pros

    Great pay, flexible hours, fun staff

    Cons

    Upper management needs to listen to sales team

    Advice to ManagementAdvice

    Listen to your employees, promote within

    Recommends
    Neutral Outlook
    Approves of CEO
  11.  

    Unprofessional management, lacking corporate structure and not employee friendly

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Product Specialist
    Current Employee - Product Specialist

    I have been working at Neiman Marcus full-time (more than 3 years)

    Pros

    The store hours are better. Hourly pay for a product specialist position is higher than some of the other retailers.

    Cons

    Bonuses are not paid in cash. Only by Neiman Marcus gift cards. Corporate policies change with the wind. IT technology far behind Nordstrom and Macy's. Health benefits are ok. The out of pocket is high for medical coverage $1500 plus another $600. Really? A Corporation the size of NM couldn't negotiate a better policy. In our store an employee who has had written and substantiated complaints receives no punishment. I am not sure what the maximum number is before management deems it necessary to review. Requesting a transfer to another store is not handled in a timely manner. Some store managers micro manage their department managers to the extent of forcing them to take a stress leave.

    Advice to ManagementAdvice

    I know in my store that there have been dozens of letters written to corporate headquarters in Dallas regarding our poor management. We have lost too many valued employees who were in management positions due to this problem. Corporate needs to address this issue.
    The policy of returns: Items that are returned to another store from which it was bought have to absorb the negative dollars. If you are a product specialist that amount counts against your yearly goal. If the store does a low volume business it's difficult to make up the difference and therefore you can be terminated by not making your yearly season.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO

Neiman Marcus Photos

Outside of historic Neiman Marcus Headquarters and flagship store in Dallas. (Photo attributed to Dfwcre8tive - licensed under the CCL Attribution-ShareAlike 3.0 & GFDL, version 1.2)
NM Cafe
Neiman Marcus Direct

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