Neiman Marcus

  www.neimanmarcus.com
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Neiman Marcus Reviews

Updated August 19, 2014
Updated August 19, 2014
345 Reviews

2.9
345 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Neiman Marcus President, CEO, and Director Karen W. Katz
Karen W. Katz
159 Ratings

Review Highlights

Pros
  • Discount at Neimans, along with an amazing employee discount sale (up to 60 percent off) (in 26 reviews)

  • good discount on many items in store (in 14 reviews)


Cons
  • Upper management treats contractors like they are throw aways (in 16 reviews)

  • Older sales associates are very stubborn to work with (in 15 reviews)

More Highlights

192 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Online Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    40+ hours a week. almost always has over time available and can request if your schedule does not state it.
    Work at home - no pants necessary
    further discounts on items.
    friendly customers - very polite

    Cons

    calls were back to back.
    no flexibility on schedules even for school.

    Advice to ManagementAdvice

    Be more in touch with your out side customer service agents. My Manager didn't even know my name or if I was already trained on a specific thing, even though the emails clearly stated that I spoke with her directly about things.

  2.  

    What started out as a 3 year job has turned into a whole lot more...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    Pros

    Besides the obvious employee discount, those who work in the Call Center become more like family.

    Cons

    There are no merit promotions, pay is not up to current market standards.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    fantastic work environment love....love

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    great environment. Fantastic merchandise.

    Cons

    need more training for associates

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 2 people found this helpful  

    Great for commission based salary, but for starting management position the pay unethical.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate  in  Honolulu, HI
    Current Employee - Sales Associate in Honolulu, HI

    Pros

    For commission based salaries the pay is great since sky is the limit. Just starting off as you build you clientele the pay is around $20/hr.
    Great place for employees discounts. Shorter work hours (37.5 hrs/wk). 1 hr lunch breaks.

    Cons

    Constantly pushing for new credit card applicants. Older sales associates are very stubborn to work with. For commission based associates there are many gray areas when it comes to who's customer is who's. For example some associates think that just because you say hi to someone, the person automatically becomes your customer.
    When first starting off the training is very minimal and you are kind of thrown into your dept and it's either sink or swim for you.

    Advice to ManagementAdvice

    If you paid your clerical/coordinators more they would be more loyal and have more of a commitment to NM. $12/hr is just above minimum wage in Hawaii while a gallon of milk is $5.50 on sale. Executives (upper management) may not understand this because they are getting paid $80k to $100k+! So sad : (

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  6.  

    Wonderful place to work for smart, self starters!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Great exposure to many aspects of running a business, fosters an entrepreneurial spirit. Your experience can be what you make it, great or bad.

    Cons

    Red tape, out dated training, bureaucratic/political corporate environment leads to unhappy and dissatisfied associates.

    Advice to ManagementAdvice

    Treat people fairly, understand when demanding unrealistic expectations.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Senior Management is great.
    Great retirement plan
    Great communication tool giving employees a work iphone
    HR great for solving issues with co.workers

    Cons

    Insurance is expensive
    Childish gossip everyday;avoid these types of people.
    Not a lot of support, you learn by trial and error.
    Commissioned environment has its good and bad based on the economy, tough if its your only income.

    Advice to ManagementAdvice

    Most management is great, some really play favorites.

    Recommends
    Neutral Outlook
    Approves of CEO
  8. 1 person found this helpful  

    Probably best place if you have to be entirely commission based

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Exceptional exclusive products to sell

    Cons

    Sneaky unhelpful sale stealing colleagues, Iet loose by management who care more about sales than fairness

  9.  

    Best employee discount!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    The best discount for any retailer.

    Cons

    The hours and the benefits.

    Advice to ManagementAdvice

    Adapting to change in our technological world is vital to the success of the company!

  10.  

    Friendly and appreciative atmosphere.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Really enjoyed the experience. My job did not keep me busy so I helped out wherever I could, and they loved it.

    Cons

    Could not get hired on. There were no openings in my field. Still trying.

    Advice to ManagementAdvice

    Keep doing what you do.

    Recommends
    Neutral Outlook
    No opinion of CEO
  11. 2 people found this helpful  

    below average

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate  in  Dallas, TX
    Current Employee - Sales Associate in Dallas, TX

    Pros

    potential clintelle relationships, based on commissions

    Cons

    bad hr, catty environment, deductable check if items are returned

    Advice to ManagementAdvice

    care about employees

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