Neiman Marcus Reviews

Updated August 15, 2015
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Neiman Marcus President, CEO, and Director Karen W. Katz
Karen W. Katz
43 Ratings

Pros
  • Employee discount, meeting new people (in 29 reviews)

  • Good discount, fun atmosphere, wonderful management (in 16 reviews)

Cons
  • The demeanor of other sales associates (in 25 reviews)

  • Lacking direction from upper management (in 20 reviews)

More Pros and Cons

105 Employee Reviews

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  1. Support

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Designer Jewelry Clerical in San Antonio, TX
    Former Employee - Designer Jewelry Clerical in San Antonio, TX
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Neiman Marcus full-time (More than 10 years)

    Pros

    Schedule Benefits are good but expensive Dress code for support business casual or company provided uniform There are some good managers but they are overshadowed by all the bad

    Cons

    10 years of service gets you nothing but a crystal clock and an immediate exit upon giving notice HR/Management will tell you that you can only move up with a degree which is funny considering that most of them don't Corporate allows each store manager to run the store as his/her own kingdom so you end up with the inconsistencies of a franchise Store atmosphere very political HR pretty much makes up rules as they go along and it will not be in associates favor Recognition is determined by politics and popularity not actual contribution Management Sales associates get free stuff all the time but support is excluded or not allowed Sales associates are treated differently than support. Made to feel that they are more important. (Class system within the store) Very little training due to the fact that upper management doesn't really know or care what you do as support. Different rule for sales associates HR in store so it tends to get run like a high school Pay for support is between 12 and 16 dollars an hour so learn to enjoy ramen noodles. Support works very hard, looked down on, and pay not reflective No room for advancement. Management considers a 2 dollar increase a promotion Slow to embrace technology for support so systems are very antiquated Because there is very little internal movement, job knowledge is not transferred from managers to associates.

    Advice to Management

    You cannot properly manage if you have no idea what it takes to get a job done. Treat all employees with respect. Learn to but business before personal feelings.


  2. Meh...

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Site Merchandiser in Dallas, TX
    Current Employee - Site Merchandiser in Dallas, TX
    Neutral Outlook
    Approves of CEO

    I have been working at Neiman Marcus (More than a year)

    Pros

    Good employee discount. Fun people to work with.

    Cons

    Long hours, low pay, favoritiam

    Advice to Management

    Treat everyone the same. More work-life balance


  3. Helpful (1)

    Former Employee

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Irving, TX
    Former Employee - Anonymous Employee in Irving, TX
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Neiman Marcus full-time (More than 5 years)

    Pros

    Discounts given to employees and good atmosphere with co-workers.

    Cons

    Very little room for growth. Micro managed.


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  5. sales associate

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    I have been working at Neiman Marcus full-time

    Pros

    The discount is very great

    Cons

    commission base salary, can be rough


  6. Warehouse

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Pittston, PA
    Former Employee - Anonymous Employee in Pittston, PA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Great coworker, friendly and kind.

    Cons

    Terrible management. Worried about taking time off and not their own workers. Management deceiving to workers, will flat out lie. Management favor certain employees who are their friends. Management hire friends and former coworkers. No promotion within. Managers do not commend or encourage workers. Hours vary from 20-40 hours.

    Advice to Management

    Act professional and unbiase.


  7. Helpful (1)

    Not the worst job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Dallas, TX
    Former Employee - Sales Associate in Dallas, TX

    Pros

    Great discount Provides great product knowledge training's Have the freedom to run your own book how you like

    Cons

    It is hard to move from the store to corporate, but possible. You would think they would want to hire within. Not the case. They do not treat you well, if you are lucky you will get a good manager who cares about your career path.

    Advice to Management

    Treat all employees the same


  8. Helpful (1)

    CUSP Sales Associate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Palo Alto, CA
    Former Employee - Anonymous Employee in Palo Alto, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Adding luxury retail to your resume is an invaluable experience, learn a lot about exceptional customer service, a great way to learn about high fashion and an excellent opportunity to meet a wide range of incredible, high-ranking people from dramatically different backgrounds.

    Cons

    The Neiman Marcus hierarchy is a joke. Management only cares about making their numbers and they don't care about you or your feelings. HR will pretend to care about you when you're in their office but when you leave they forget that you even talked to them. My department had over 14 people leave in one year and there were about 6-8 employees in the CUSP department at a given time. You are talked down to and treated like a subhuman even with a college degree. Everyone in my department was absolutely miserable and unless you are a shark you will make next to nothing because you have to accept all returns. Let's face it - accepting all returns means customers wear it and return it and you have to be fake and politely accept it. You have to pretend the customer is always right regardless of how incredibly ridiculous the request is. "The store closes at 8:00pm but you want to stay at 9:30pm to buy one shirt? You got it!"

    Advice to Management

    Maybe you should think about hiring a new manager when no one in the department stays for more than three months. Better yet, maybe you should reconsider your priorities when you give manager of the year award to the department manager whose department is the laughingstock of the store because it has an obscenely high turnover rate. Also, you probably should reconsider the way you treat your sales associates. You know, the ones actually making you money.


  9. Neiman Marcus Direc t

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    All employees receive a 30% discount on purchases, including sales merchandise and Last Call. The 401K company contribution is pretty much in line with what other companies offer.

    Cons

    The salary employees are treated much, much better than the hourly employees. The health insurance is more expensive than it is for employees of other companies. The more you make the less it costs you per dollar of income. The hours for hourly associates are often cut to 20 hours a week.

    Advice to Management

    Distribute the cost of health care evenly among the employees. People who make twice as much as other employees should pay twice as much. Find a way to make certain that the hourly employees get their 40 hours per week - 52 weeks out of the year.


  10. Universal Agaent

    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Shopping and discounts very nice coworkers

    Cons

    Much work little pay poor training

    Advice to Management

    train your staff


  11. Helpful (1)

    Human Resource Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Initially it was a collaborative environment. An entrepreneurial attitude was encouraged. We built a strong sense of team in the store and were praised highly for our successes.

    Cons

    The division changed direction. Too many stores opened in the same markets. Customers didn't adapt well to the changes. Corporate management was not interested in honest feedback.

    Advice to Management

    Corporate management needs to be more responsive to input from the stores. Corporate HR needs to be more understanding of what happens in the store.



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