Neiman Marcus

  www.neimanmarcus.com
  www.neimanmarcus.com

Neiman Marcus Reviews

Updated October 6, 2014
Updated October 6, 2014
371 Reviews
3.1
371 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Neiman Marcus President, CEO, and Director Karen W. Katz
Karen W. Katz
180 Ratings

Review Highlights

Pros
  • Besides the obvious employee discount, those who work in the Call Center become more like family (in 28 reviews)

  • You get great discount on everything in the store (in 20 reviews)


Cons
  • There is always, always stuff coming back, even for the top sales associates (in 22 reviews)

  • Upper management will not give you the benefit of the doubt in any case (in 21 reviews)

More Highlights

75 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 2 people found this helpful  

    Beware of shark infested waters.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate
    Former Employee - Sales Associate

    I worked at Neiman Marcus full-time

    Pros

    If you love fashion, then this is a great environment for you. One of my favorite things about working here was getting exposed to so many different brands in so many different areas of retail. NM does a great job about vendor education because reps are constantly coming in to talk about their product or show you how to use something. If you are interested in learning about a wide variety of labels or learning how to sell different types of products, this is an excellent place to go. The potential to earn money is unlimited because you work on commission (the rate varies by department. for example, Shoe's gets 10% but CUSP is 6%). The benefits are also really great, unlike other retail companies I have worked for. I really loved (most) of the customers who shopped there. I think it is a stereotype that the very wealthy are mean. I made a lot of great relationships with clients and really enjoyed helping them. I also loved that they give you iPhones (beyond the obvious reason that you get a free phone) because it really did make the whole clientelling process easier and more effective. I believe more companies in the future will be following NM in this regard. Finally, there is always something going on, whether it be an event or a trunk show or even a famous designer visiting, so even if there is nothing going on in a particular day you always have something to look forward to. I really enjoyed our events and getting to meet really interesting designers and brand reps.

    Cons

    The commission sounds great, and they really sell it to you when you are hired, but there are so many returns. Unfortunately, in a store like NM, there are a lot of people who are shopaholics and buy just to buy. There is always, always stuff coming back, even for the top sales associates. This makes it really difficult when its payday because one week you can have a stellar check because you sold that piece that was $$$. However, a month later that piece comes back and your next check is -$.
    Returns are just a part of retail, so I could look past this, however, I just could not get past the store environment. Everyone is a shark, out for themselves. If you are a shark, good for you, apply here. But you better be the biggest, baddest shark or else you will get eaten alive. People steal your sales, steal your clients, and do whatever to get that $. Especially during the slow season when it is s-l-o-w and all those returns roll in. Management seems to ignore the fact other associates try to sabotage each other because they believe that competition creates more sales. However, I was under the impression teamwork built sales. Nope. Don't even ask your fellow associate to help you with something because either; A) they just will ignore you or B) they will then claim they deserve part of the commission. After weeks of dealing with outrageous sales-stealing behavior, being hazed by my fellow employees, and over hearing gossip about myself, I complained to my manager who told me, "greed is good" and that I needed to "want it more". Any time I asked for advice all I was told is to reach out to more clients and ignore the other associates and just sell. That is all well and good, but it is really hard to go to work everyday when everyone is mean to you.

    Advice to ManagementAdvice

    If you want to improve sales, you need to work on improving your staff. It would be really helpful to try and create a more team-friendly environment instead of an out-for-yourself mentality. Everyone would be happier, and thus the environment would be more upbeat. Customers sense that we are all unhappy, which is probably why they always thought everyone at NM is stuck up. Its not because we are talking about the customers behind their back, its because everyone is busy trash talking their coworkers and a customer came along and interrupted it. Not to mention, it is easier to build a sale when someone helps you out, instead of constantly worrying someone is going to steal it from you or yell at you because 'they saw the customer first".
    Also, there needs to be more of a presence and coaching aspect from the manager. Brand knowledge is great, but there needs to be more time spent on personal development.
    Also, there needs to be a serious come to Jesus moment in regards to the handbook. Some associates (the ones who make the top $ or the ones who has been there the longest) get away with murder, while the other associates constantly are looking over their shoulder feeling like they will be punished. This is not the way to run a business. Rules should be applied evenly across the board, or else don't make rules. For example: management cracked down on dress code and said sneakers were not allowed. However, an associate who had been there for years wore Chanel sneakers, and this was ok. Just because they cost $$$ doesn't mean they are not sneakers!!!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    Plenty of room to grow if you know the right people.. Hard work doesn't seem to count for much.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Neiman Marcus full-time (more than 3 years)

    Pros

    Most of the tenured associates are great! They are usually a lot of fun to be around.

    Cons

    Management doesn't seem to have a solid grasp on what's happening in the call center. They are begging the slackers to be managers. None of them know what the others are saying/doing. It feels like there is little to no appreciation or acknowledgment for the people who work the hardest.

    Recommends
    Negative Outlook
    No opinion of CEO
  3. 4 people found this helpful  

    Very disappointing experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager in Dallas, TX
    Former Employee - Manager in Dallas, TX

    I worked at Neiman Marcus full-time (less than an year)

    Pros

    People still think about the Neiman Marcus that existed when Stanley Marcus was alive so it's great to have their name on your résumé. The compensation they offer is very competitive.

    Cons

    They are no longer the great company they once were. I was in a management role there and have many years of industry experience. The culture at NM is very secretive - with associates and customers. There's a lot of "smoking mirrors" about business (ie. saying things are good when business is really terrible). The company is basically working in the red. With the second sale to private equity buyers the company now OWES more than they are worth (according to an article in WWD). They are constantly turning out the same old sale promotions over and over expecting different results. There is no innovation or thinking outside the box. Corporate is obsessed with what their competitors are doing instead of focused on ways to rebuild their brand and generate real sales.

    Advice to ManagementAdvice

    Stop looking at everyone else! Leverage some real talent inside the company and start the hard work to rebuild your brand. Long term, offering a different extra markdown sale every week is not doing to dig your business out of the hole it's in. It's just making it worse.

    Disapproves of CEO
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  5.  

    Commission spawns unhealthy competition

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Neiman Marcus

    Pros

    The merchandise is beautiful to handle. It is easy to take pride in what is being sold

    Cons

    The demeanor of other sales associates

  6.  

    Perks were good , IT department was very helpful

    Former Employee - Work At Home Customer Service in Dallas, TX
    Former Employee - Work At Home Customer Service in Dallas, TX

    I worked at Neiman Marcus part-time (less than an year)

    Pros

    The 30% discount given to employees and work from home opportunities.

    Cons

    work from home training wasn't good. the time limits set for employees was to stressful

  7.  

    Great name for a resume

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Neiman Marcus full-time (less than an year)

    Pros

    The discount is great, and you work with very talented people.

    Cons

    The environment I worked in was very toxic and the manager and VP of the department I was in have a reputation for targeting and bullying employees out.

    Advice to ManagementAdvice

    Learn the trade of the employees you manage.

    Recommends
    Neutral Outlook
    Approves of CEO
  8. 2 people found this helpful  

    below average

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Dallas, TX
    Current Employee - Sales Associate in Dallas, TX

    I have been working at Neiman Marcus part-time (more than an year)

    Pros

    potential clintelle relationships, based on commissions

    Cons

    bad hr, catty environment, deductable check if items are returned

    Advice to ManagementAdvice

    care about employees

  9. 1 person found this helpful  

    boring

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Bellevue, WA
    Current Employee - Sales Associate in Bellevue, WA

    I have been working at Neiman Marcus full-time (less than an year)

    Pros

    learning more about new fashion during morning meetings

    Cons

    constant pressure to meet unrealistic sale numbers, no traffic in bellevue store

    Advice to ManagementAdvice

    less micro management

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. 2 people found this helpful  

    Wish i had read the reviews before I started here, and encourage others to do their research better .

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Atlanta, GA
    Current Employee - Sales Associate in Atlanta, GA

    I have been working at Neiman Marcus full-time (more than an year)

    Pros

    .Hours are pretty standard Not open too late or early except during the holiday season. Discount is good . Wish I was able to offer more in this area .

    Cons

    Too many often on the sales floor make it hard to make your quota. low checks. This store has the most unfriendly co-workers I have ever encountered. Return policy has eaten into my checks through no fault of my own many times over. If coworkers hear you made a sale when they were not there then they feel as if you infringed upon their "client" they will take it out on you.

    Advice to ManagementAdvice

    Management clearly is unconcerned with the staff .HR at the store has a reputation of removing or harassing anyone that has expressed any concerns. So you really have no options but to just look for something better if it could come your way .Some great associates have come and gone here it reduces enthusiasm when they leave . Many employees feel meaningless here and its in part to your treatment of them. You should try to be more encouraging in an honest way rather than looking down upon us.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11. 2 people found this helpful  

    Unless your a female there is no growth opportunity from the Sample Department

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sample Coordinator in Irving, TX
    Current Employee - Sample Coordinator in Irving, TX

    I have been working at Neiman Marcus full-time

    Pros

    Discounts at the stores in Dallas.

    Cons

    Lack of support from Management. Very little recognition is given to the employees.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

Neiman Marcus Photos

Outside of historic Neiman Marcus Headquarters and flagship store in Dallas. (Photo attributed to Dfwcre8tive - licensed under the CCL Attribution-ShareAlike 3.0 & GFDL, version 1.2)
NM Cafe
Neiman Marcus Direct

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