Neiman Marcus

  www.neimanmarcus.com
  www.neimanmarcus.com
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Neiman Marcus Reviews

Updated September 23, 2014
Updated September 23, 2014
361 Reviews
3.0
361 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Neiman Marcus President, CEO, and Director Karen W. Katz
Karen W. Katz
174 Ratings

Review Highlights

Pros
  • Besides the obvious employee discount, those who work in the Call Center become more like family (in 28 reviews)

  • You get great discount on everything in the store (in 20 reviews)


Cons
  • Older sales associates are very stubborn to work with (in 21 reviews)

  • Seems like upper management turns their head to the erratic behavior of their seasoned staff (in 19 reviews)

More Highlights

49 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Great place to work during the holiday season!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Gift Wrap/Deliverer  in  Chicago, IL
    Current Employee - Gift Wrap/Deliverer in Chicago, IL

    I have been working at Neiman Marcus as a contractor for less than a year

    Pros

    The location of Neiman Marcus is amazing! It is located on the Mag Mile so its beautiful during the holiday season! The pay was also great as well! The employees are really nice and welcoming!

    Cons

    I didn't really care for how they did their lunch breaks, If i wanted to go buy some lunch elsewhere i felt a little rushed.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Love working for Neiman Marcus

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Department Manager
    Current Employee - Department Manager

    I have been working at Neiman Marcus full-time for more than 8 years

    Pros

    If you want to work for the best retailer. This is where your career will develop

    Cons

    Nothing to say at this moment

    Recommends
    Positive Outlook
    Approves of CEO
  3. 1 person found this helpful  

    I love working at the Customer Care at Neiman Marcus

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Work At Home Customer Service  in  Irving, TX
    Current Employee - Work At Home Customer Service in Irving, TX

    I have been working at Neiman Marcus full-time for more than a year

    Pros

    I love talking to the customers and also working from home.

    Cons

    You have no control over your schedule

    Advice to ManagementAdvice

    The new shared chat is awesome for learning! Continue scheduled training as it takes a while to learn the subtleties of the rules/procedures.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Such a caring company!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate  in  Palo Alto, CA
    Current Employee - Sales Associate in Palo Alto, CA

    I have been working at Neiman Marcus full-time

    Pros

    I've never worked for a company that takes care of their employees so well! There are perks and benefits around every corner. Literally if you do the most basic aspects of your job you will be physically rewarded with some sort of gift card or prize almost every single time. They're always coming up with new fun contest incentives to do better. Also, all of the upper management are so down to earth and respectful to us sale associates. I never feel like they are talking down to me, but rather, to me, on a level of equals...

    Cons

    At times when I first started the job, managers and other associates would be too busy to help me when I needed it. No managers took extra time to check in with me enough and make sure I was able to handle everything on my own. I'm just glad I had previous retail experience otherwise I would have been DEAD LOST as opposed to just, lost, like I was.

    Advice to ManagementAdvice

    Fix the training routine. It was so dense and boring, (not to mention completely unorganized with no itinerary) I was barely able to retain any of it before I began working on the floor.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Excellent company!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Department Manager  in  Dallas, TX
    Former Employee - Department Manager in Dallas, TX

    I worked at Neiman Marcus full-time for more than 3 years

    Pros

    NM is a true family. They really do care about you and who doesn't love that discount? NM only takes the best of the best.

    Cons

    It's more of a glamorous job, but it looks great on a resume.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Neiman Marcus Group Internship

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Intern  in  Dallas, TX
    Former Employee - Intern in Dallas, TX

    I worked at Neiman Marcus full-time for less than a year

    Pros

    Great access to executives, great realistic picture of what it takes to be an assistant buyer and great support staff

    Cons

    There really weren't many negatives here. I was extremely happy with my experience and would recommend it to anyone.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Best work environment ever!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate  in  King of Prussia, PA
    Current Employee - Sales Associate in King of Prussia, PA

    I have been working at Neiman Marcus part-time for more than a year

    Pros

    Great pay, flexible hours, fun staff

    Cons

    Upper management needs to listen to sales team

    Advice to ManagementAdvice

    Listen to your employees, promote within

    Recommends
    Neutral Outlook
    Approves of CEO
  9.  

    Great training, fabulous mentors, very positive experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Buyer  in  Dallas, TX
    Former Employee - Assistant Buyer in Dallas, TX

    I worked at Neiman Marcus full-time for more than 3 years

    Pros

    Great benefits and always room to grow. They have the best luxury product assortment in the business. And I had a ton of autonomy to do my job. I learned a ton.

    Cons

    Must be self motivated, there is not always a ton of support once training ends. Very rigid paths to growth. Benefits are good but compensation is usually on the low end of industry average.

    Advice to ManagementAdvice

    More training! I hear that some of the training I received (like Excel) has been cut. Big mistake - you need to train your employees in order for them to be independently successful!

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    fantastic work environment love....love

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Neiman Marcus full-time for more than 5 years

    Pros

    great environment. Fantastic merchandise.

    Cons

    need more training for associates

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Great company to work for!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Shipping  in  Austin, TX
    Former Employee - Shipping in Austin, TX

    I worked at Neiman Marcus part-time for more than 3 years

    Pros

    The company has a clear image and projects it clearly internally and externally. Neiman Marcus is THE luxury department store of the U.S. and is amazing at pushing the boundaries of exceptional service! I absolutely loved working for this company, there tell are very transparent with the good and bad about the company but are sure to tell you the direction everyone must go, which is great!

    Cons

    Some people working for the company should be a bit more humble and realize they are there for the customer and not to pretend to be someone there are not. This sometimes creates bitter relationships in the store.

    Advice to ManagementAdvice

    Take care of your operational people at the store level!!! Look for ways to strengthen the relationship and perceptions between sales associates and operational associates to build a stronger team and increase sales and motivation at the store level! This was definitely lacking in the store when I was there, should be priority.

    Recommends
    Positive Outlook
    Approves of CEO

Neiman Marcus Photos

Outside of historic Neiman Marcus Headquarters and flagship store in Dallas. (Photo attributed to Dfwcre8tive - licensed under the CCL Attribution-ShareAlike 3.0 & GFDL, version 1.2)
NM Cafe
Neiman Marcus Direct

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