Nelnet Reviews

Updated June 30, 2014
Updated June 30, 2014
54 Reviews

3.3
54 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Nelnet Chairman and Co-CEO Mike Dunlap
Mike Dunlap
38 Ratings

Review Highlights

Pros
  • The company is genuinely concerned with work/life balance, wellness and employee well-being (in 6 reviews)

  • There are a few good benefits, but those are offset by the lousy pay (in 5 reviews)


Cons
  • Middle and upper management does not have a clear understanding of what most of the customer service reps actually do (in 6 reviews)

  • If you are hired as a "loan advisor" ( fancy term for customer service) It is non-stop (in 3 reviews)

More Highlights

10 Employee Reviews Back to all reviews

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  1.  

    HORRIBLE!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Student Loan Advisor  in  Omaha, NE
    Former Employee - Student Loan Advisor in Omaha, NE

    I worked at Nelnet full-time for less than a year

    Pros

    coworkers and a FEW managers. There are a few good benefits, but those are offset by the lousy pay.

    Cons

    The job is all con. If you are hired as a "loan advisor" ( fancy term for customer service) It is non-stop customer service hell. God help you if get ill and aren't able to give 24 hours notice. Did I mention the lousy pay? ( as of this date 12.53 per hour to start). Company can't plan call volume. Non stop phone calls the entire shift. Out of one side of upper managements mouth you will get lectured on providing good customer service, out of the other side you will be berated for not getting the caller off the phone fast enough. This is the absolute WORSE company I have EVER worked for.

    Advice to ManagementAdvice

    Why don't you actually try to figure out why the attrition rate for the Omaha office is at 30%

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    Hostile Shifting Environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Adviser I  in  Aurora, CO
    Former Employee - Adviser I in Aurora, CO

    I worked at Nelnet full-time for less than a year

    Pros

    Co-workers were nice, it was a paycheck and close to home

    Cons

    Constant belittling and my supervisor harassed me and made me cry weekly. I complained to HR to be shifted to anther team but of course nothing was done.
    They would constantly dangle carrots of shift changes or team movements in front of you but never deliver. I was made to work collections without the bonus structure of actually working on the official collections team. So I had to meet "their" quotas with no financial compensation.

    Advice to ManagementAdvice

    Hire more managers and leads, if you require the agents to get approval on every little detail you need upper level staff available to do so.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    I really wouldn't recommend it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Phone Advisor  in  Aurora, CO
    Former Employee - Phone Advisor in Aurora, CO

    I worked at Nelnet full-time for more than a year

    Pros

    - GREAT commuter benefits. For a person who doesn't have a car and utilizes public transportation to get to work, having an ECOpass offered was absolutely amazing.
    - Can't really think of anything else, to be honest

    Cons

    - Middle and upper management does not have a clear understanding of what most of the customer service reps actually do. They set unrealistic expectations and goals which are difficult (if not completely possible) to reach.

    - Ever-increasing workloads. When I started, expectations were relatively reasonable. As time went on, management/upper management thought it would be a good idea to continue piling on responsibilities, even when it was fairly obvious that people were burning out.

    - Medical benefits packages were a complete joke. No copay option for single employees. Everything was very expensive, and most costs were out of pocket unless you needed a serious procedure. We were also required to go through a health screening at our jobsite, which was more than a bit invasive as well as embarrassing. In addition to all of this, we were also encouraged to lead healthy lifestyles (which is great), but then on busier days management instituted mandatory 30 minute lunch hours, and they would 'reward' us with fried chicken and pizza.

    - Mandatory overtime. I'm not sure how this was even legal, but during the busy season, we were required to work a set amount of overtime, which usually ended up being around 5 hours per week. This doesn't sound like much, however after several months of this (This past year they started us at the end of December and went through to at least April) it ended up being very draining on morale in general.

    - Very little communication from management. Most of the time you wouldn't know you were doing anything wrong until you were yelled at for it.

    - Odd earned time off "benefit." You received approximately 5 hours per paycheque which went into a bank of available time to take off. This accrued rather quickly, however you were expected to basically 'bid' for chunks of time off among everyone else on the floor. You could only request time off 90 prior to the date which you would like off, which makes planning vacations in advance next to impossible. Most of the time we were actively encouraged to NOT take time off.

    - Office drama. There was a fair amount of 'infighting' between teams, particularly the managers of those teams. Most times it felt like working in a high school which you also attend. Keep in mind most of the people working here are adults in their mid 40s and up.

    - Favoritism ran absolutely rampant. You could be one of the most dependable hard working people on the floor, but if a manager didn't like you, you were treated like a second-class citizen. Certain employees were allowed to coast by with inferior output (such as call volume, etc), whereas harder workers were just pushed harder. Basically, the more you did, the more that was expected of you, and if you couldn't keep up with management's expectations, you were spoken to about it.

    - Little or no advancement opportunities. You really had to have an "in" with management to be promoted. I saw very capable, kind and hardworking people passed up for advancement time and time again because one or more managers just didn't like them.

    Advice to ManagementAdvice

    Get it together. There is a clear reason why turnaround is so rampant at this place. You need to treat your employees with respect and fairness, or you're going to lose them.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5.  

    Nelnet will is unlawful, sketchy, unprofessional and discriminates its employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Nelnet full-time for more than a year

    Pros

    Its a job thats it

    Cons

    Lack of communication and s.
    Leadership will go behind employees backs and have little job knowledge
    Promotions are determined by who you know
    Females get special treatment

    Advice to ManagementAdvice

    Don't hire supervisors that don't even know what a student loan is. If you do one thing for an employee than do the same for all employees.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    try to hold out for a better job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - DM Collector  in  Lincoln, NE
    Former Employee - DM Collector in Lincoln, NE

    I worked at Nelnet full-time for more than a year

    Pros

    Camaraderie among entry level collectors/customer service reps
    Gain much knowledge about federal student loans
    The ability to reach out and help someone understand and manage their loans

    Cons

    Micro-managed
    High stress environment
    Lack of upward mobility
    CEOs not in touch with employees on the front lines.

    As a new-hire, my training class was pushed out a full week early, which made going on the phones that more stress-inducing. We are told to ignore what the customer is saying and demand payment as least four times, and that assistance such as deferments and forbearance are given at the discretion of agent. People are generally rude and/or confused about their benefits- very little is done to educate them early on about what their student loan actually entails. I worked both in default management and enrollment processing, and there needs to be some cross-training as ep and dm are often confused about why the other does what it does. The extreme intervention team that attempts to save severely delinquent loans only concerns themselves with loans that come from the department of education, because of the juicy govt contract.

    Your personal background in regards to education doesn't make much of a difference. I was assigned under a supervisor that was hired 1 month after I was, and he had no experience with loans, and would want his team to rake in all the money but hadn't actually gone on the phones himself. Nice guy, but sitting with someone for an hour or two listening to phone calls doesn't make you an expert.

    Also if hired for DM, you have a specific amount of payments and resolves and if you don't make those, you can get your ass in a trap fast. Often times, we were expected to dial out manually and this made resolving or asking for payment very difficult. We were also expected to catch overflow from the customer service reps, who deal with anything not delinquent up to 30 days past due. Even if you take a payment and/or resolve one of these accounts it is not factored into your commission or payment to resolve ratio.As there are many people dialing out to delinquent borrowers the managers and sups are happy when the a.s.a is three minutes or under.

    tl:dr

    For the whole time I worked there, I pretty much went to bed hoping I wouldn't wake up the next morning.

    Advice to ManagementAdvice

    Find a way to make a miserable job better. Taking away the ability to read, knit, draw, or find something else to do besides contemplating strangling yourself with your headset's cord was a real disservice. The only good thing about the all company meeting is the fact that we got out of taking calls for awhile.

    Doesn't Recommend
    Disapproves of CEO
  7.  

    Suck suck Suck.. most dishonest employer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Analytics Manager  in  Paramus, NJ
    Former Employee - Analytics Manager in Paramus, NJ

    I worked at Nelnet full-time for more than a year

    Pros

    Great PTO... i absolutely loved having 4 weeks off to start off with.. they also provided good stock option for my role

    Cons

    They don't care about the employee and upper management knows how to take advantage of employees and does it very well.

    During my tenure the layoffs were planned and for me personally they lied and moved up all my deadlines. Never worked for such dishonest company and people.

    Note: I worked for Peterson's division.. the CUnet folks were great which is the group i was initially hired for.

    Advice to ManagementAdvice

    STart caring about your employees.

    Doesn't Recommend
  8. 1 person found this helpful  

    Terrible. Absolutely horrible.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Student Load Advisor  in  Lincoln, NE
    Former Employee - Student Load Advisor in Lincoln, NE

    I worked at Nelnet full-time for less than a year

    Pros

    Co-workers were the best part of the job

    Cons

    Everything else that the job entailed was terrible.

    Advice to ManagementAdvice

    Get it together. The load placed on employees is insane and the numbers necessary to achieve satisfactory performance reviews are almost unattainable.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  9.  

    This was an okay job, would not recommend

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Loan Advisor  in  Aurora, CO
    Former Employee - Loan Advisor in Aurora, CO

    I worked at Nelnet

    Pros

    There is good pay, good hours, and good benefits. The training for the Advisor position was excellent.

    Cons

    There is no potential for growth and the customers who call in are nasy, rude, and entitled.

    Doesn't Recommend
    Approves of CEO
  10. 2 people found this helpful  

    awful environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Collector  in  Lincoln, NE
    Former Employee - Collector in Lincoln, NE

    I worked at Nelnet

    Pros

    it's a job and it at least pays above minimum wage if that's all you care about

    Cons

    very stressful 21st century factory work. you sit at a computer all day making calls to people and hounding them for money. 90% of them will either cuss you out or hang up. if you don't get a certain amount of money or resolves within a certain amount of time, you can get fired. management is very micromanaging and they or have a quality assurance team to monitor you. the training is useless and new hires are often thrown into situations they don't know how to handle. for $11.80/hr, it was not worth it.

    Advice to ManagementAdvice

    you want everyone to take their job seriously but face it, people get these jobs because they can't get a better job. i only worked there bc i was desperate for a job after graduation but luckily i got a better job eventually. i feel bad for the people who have no other career paths and are stuck at nelnet.

    Doesn't Recommend
    Disapproves of CEO
  11.  

    Hated Company in a Hated Industry

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Loan Advisor
    Former Employee - Loan Advisor

    I worked at Nelnet full-time

    Pros

    None that I can think of

    Cons

    Collecting loans is one of the worst jobs out there. It's in a call center, so they monitor your computer usage, bathroom breaks, and any inactivity over a certain amount of time on the computer is questioned. If you don't meet quota on getting a certain amount of money, they will fire you.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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