Nelnet

  www.nelnet.com
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Nelnet Reviews

Updated May 31, 2014
All Employees Current Employees Only

3.2 51 reviews

78% Approve of the CEO

Nelnet Chairman and Co-CEO Mike Dunlap

Mike Dunlap

(36 ratings)

61% of employees recommend this company to a friend

Review Highlights

Pros
  • The company is genuinely concerned with work/life balance, wellness and employee well-being(in 6 reviews)

  • There are a few good benefits, but those are offset by the lousy pay(in 5 reviews)


Cons
  • Middle and upper management does not have a clear understanding of what most of the customer service reps actually do(in 6 reviews)

  • If you are hired as a "loan advisor" ( fancy term for customer service) It is non-stop(in 3 reviews)

16 Employee Reviews Back to all reviews
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    • Culture & Values
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    • Approves of CEO

     

    Great people, decent advancement opportunities, low wages.

    Anonymous Employee (Former Employee) Lincoln, NE

    ProsWonderful people and decent working environment.

    ConsSalary was not up to par with cost of living

    Yes, I would recommend this company to a friend

    • Culture & Values
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    Great so far, very caring and dedicated supervisors!

    CPC Manual Operator (Current Employee) Lincoln, NE

    ProsGood pay for a contracted, temporary job especially while you're still in school.
    Good opportunities for advancement to higher paying job.job with more responsibilities.
    Option to be hired as a full-time/part-time employee upon end of contract.
    Easy job and govt. fringe benefits are paid to pert-time contracted employees.
    Comfortable and easy-going atmosphere.
    Great supervisors always ready to teach and guide new hires.

    ConsJob can get quite routine, maybe a little boring but there's always challenges to fulfill and quality scores to live up to!

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    • No Opinion of CEO

     

    Overall positive

    Anonymous Employee (Former Employee) Lincoln, NE

    ProsI met a lot of great people at Nelnet. The department I was in was being restructured and after a while things got weird. A lot of people who had been with the company quite a while were being overlooked for promotions and the new boss was bringing in friends for the higher-level positions.
    Benefits were good, PTO accrual was nice and I think most people were happy with their compensation.

    ConsOffice culture is fun. It's a positive atmosphere where you are treated like a professional.

    Yes, I would recommend this company to a friend

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    • Culture & Values
    • Work/Life Balance
    • Senior Management
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    • No Opinion of CEO

     

    Lots of jobs, lots of opportunities

    Anonymous Employee (Current Employee)

    ProsCreate your own career path, pay for performance. Associates are encouraged to find a niche and really "own" that area.

    ConsHard to find leaders when they're needed, often unrealistic workload, leaders can be unaccountable and often withhold information. A lot of "closed-door" conversations.

    Advice to Senior ManagementAnswer emails, respond to meeting invitations. We need more transparency.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
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    • Approves of CEO

     

    Good ride until automation took away jobs

    IT Infrastructure Analyst (Former Employee) Aurora, CO

    ProsNelnet was always trying to improve customer relations and did a great job of it. Always expanding.

    ConsSometimes management forgot about some important members of the team, like the Data Center, the backbone of the company.

    Advice to Senior ManagementDon't get too greedy and try to keep the IT division complete with a Data Center where the programmers reside, like was the case in the Aurora, CO Data Center. It should have not been shut down!!

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
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    • Approves of CEO

     

    Good place to work

    Anonymous Employee (Current Employee) Highlands Ranch, CO

    ProsGreat work life balance.
    Generous vacation time.

    ConsThe pay could be better.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Easy but tedious

    Cpc Operator (Current Employee) Lincoln, NE

    ProsNice coworkers, team leads very nice. Don't need much experienceto be hired. Dependable hours, and lots of new positions always opening up. Seems like it would be possible to work up through the ladder.

    ConsTedious work, rigid shift schedule, pay could be better.

    Advice to Senior ManagementShare a larger cut of the profits with the people who actually interact with your customers.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
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    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Won't be the last place you work, but a good place to start.

    Anonymous Employee (Current Employee) Lincoln, NE

    ProsNice benefits and bonuses based on performance. You are rewarded for working harder than your peers. Good communication and transparency from upper management. You know how your position contributes to the company's success, and they do a good job of sharing the wealth. Friendly company culture, and they are very flexible with school schedules. Nelnet offers a good first experience in a professional setting.

    ConsVery little opportunity for advancement, high turnover, constant change in policies, and ineffective middle management.

    Advice to Senior ManagementA little more attention to employee needs would go a long ways towards lowering the turnover rates. The facilities (bathroom, break room) are terrible. You also pay people to create and run an amazing company portal, but no one has time to read it. And the corrective action policy needs completely revamped. A flu and one bad call score in a month is a fatal combination at Nelnet.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Satisfied

    Business Analyst (Current Employee)

    ProsGreat culture; annual performance incentives and project bonuses

    ConsNot much career growth or development

    Yes, I would recommend this company to a friend

    • Work/Life Balance
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    • Approves of CEO

    1 person found this helpful  

    Nelnet encourages individual employee growth and has not yet overcome problems of cross-company (lack of) communication.

    Senior Policy Analyst (Current Employee) Lincoln, NE

    ProsRewards employees for job well done. Allows for and encourages growth. Education opportunities. Great people. Strong leadership through change; no doubt the company will survive. Providing a useful service.

    ConsUpper management can be arbitrary in decision-making. When a business group decides on a new project, it doesn't consult across the company to see what efficiencies can be gained from already existing projects, or what knowledge can be gained from those who have implemented similar projects. Business lines do not follow procedures as laid out, which can lead to problems at a later time.

    Advice to Senior ManagementEncourage/enforce communication and the following of procedures.

    Yes, I would recommend this company to a friend

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