Nelnet

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Nelnet Reviews

Updated January 7, 2015
Updated January 7, 2015
23 Reviews
4.0
23 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Nelnet Chairman and Co-CEO Mike Dunlap
Mike Dunlap
23 Ratings

Review Highlights

Pros
  • Moderate work life balance but only when overtime is not mandatory (in 7 reviews)

  • There are a few good benefits, but those are offset by the lousy pay (in 6 reviews)


Cons
  • Middle and upper management does not have a clear understanding of what most of the customer service reps actually do (in 6 reviews)

  • Don't be fooled by the fancy job title, you are a DEBT COLLECTOR working in a CALL CENTER for 8 hours straight (in 3 reviews)

More Highlights

23 Employee Reviews Back to all Reviews

Sort: Popular Rating Date
  1.  

    Great place to start out

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Intern - Communications Intern in Lincoln, NE
    Former Intern - Communications Intern in Lincoln, NE

    I worked at Nelnet as an intern (more than a year)

    Pros

    Great work environment, pay, benefits, 401 k plan, and flexible schedule

    Cons

    Had to do a lot of the boring work that other employees didn't want to do

    Advice to ManagementAdvice

    Make the internships a more valuable learning experience

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    call center

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Loan Advisor in Lincoln, NE
    Current Employee - Loan Advisor in Lincoln, NE

    I have been working at Nelnet full-time (more than a year)

    Pros

    good benefits, great time-off, lots of opportunities internally, there are always lots of fun treats and motivational contests going, casual work environment

    Cons

    typical grueling call center work environment, very strict scheduling policies, bonus structures changes often, high turnover and lots of desk switching, so neighbors aren't the same for long

    Advice to ManagementAdvice

    pay us more!

    Recommends
    Positive Outlook
    No opinion of CEO
  3.  

    Good money, benefits, people, but the job becomes very mundane and easy.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Loan Advisor in Omaha, NE
    Current Employee - Loan Advisor in Omaha, NE

    I have been working at Nelnet full-time (more than a year)

    Pros

    Pretty much guaranteed 40 hours. With the government contract, a good chunk of change is put into your 401K by the government, and Nelnet has a good match program. They are very generous with their time off, and at some points they will PTO match overtime worked. You are given a good team to work with, and support is only a quick call away. Supervisors are given more control and can work something out with you, what ever the problem is. The company heads are extremely optimistic. Here you are more than just a hireling.

    Cons

    Taking the same phone calls every day, 5 days a week for 8 hours a day can really take its toll on you. The job is extremely complex when you first start off. When ever I deal with an escalated call, it typically has something to do with someone who was new messing up. As stated previously they are generous with PTO, they can give and they can take away. During peak points in the year (think about when student loans are busy) you can expect mandatory overtime averaging around 5 hours a week. That is okay for a while but for months on end it can cause frustration.

    Advice to ManagementAdvice

    Try and find ways of keeping the job from getting under our skin. The majority of you probably haven't taken phone calls in a good while, but you should remember what its like when a job becomes more of a routine. After all, we spend 8 of our waking hours here a day. More things to look forward too during the week are stellar! I also think voluntary training opportunities every few months would help, especially with an ever changing loan environment.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Really good company to evolve with.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Accounting in Lincoln, NE
    Current Employee - Accounting in Lincoln, NE

    I have been working at Nelnet full-time (more than 5 years)

    Pros

    The people are phenomenal. There are a lot of opportunities within the company to grow.

    Cons

    Very political. A lot of opportunities are based off who you know.

    Advice to ManagementAdvice

    Management highlights how well the company is doing, but employee base salary doesn't reflect the growth of the company.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Great company, corporate tries really hard to keep staff happy and healthy in their job.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Nelnet

    Pros

    Amazing pay/benefits, even for jobs that require with less experience.
    Great morale.
    Progressive company atmosphere - fun break rooms.

    Cons

    Those of us that had the most mundane jobs never really got a chance to do new things.

    Supervisors tended to be harder to reach than team leads; team leads had very little jurisdiction to answer questions/solve issues with scheduling, etc.

    Advice to ManagementAdvice

    Survey the people who work in jobs that require all-day copy-pasting on what else they feel they could bring to the company.

  7.  

    A good company with strong executive leadership.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Aurora, CO
    Current Employee - Manager in Aurora, CO

    I have been working at Nelnet full-time (more than 10 years)

    Pros

    The executive leadership in the organization is one step ahead of the market and very opportunistic in nature. This leads to a fast paced, constantly evolving and exciting work environment. There is a strong focus on company culture and a great wellness program here.

    Cons

    The rate of change in the organization is very high which does not always allow teams and departments to mature their processes and become experts at what they do. Some people struggle to keep up with the fast paced environment here.

    Advice to ManagementAdvice

    Focus on finding a healthy balance between taking advantage of new opportunities and becoming the best at what we already do.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Student Loan Servicer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Nelnet

    Pros

    Excellent benefits and healthy living incentives.

    Cons

    30 minutes away from my home :-(

    Advice to ManagementAdvice

    Call center training needs improvements

    Recommends
    Neutral Outlook
    Approves of CEO
  9.  

    Great people, decent advancement opportunities, low wages.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Lincoln, NE
    Former Employee - Anonymous Employee in Lincoln, NE

    I worked at Nelnet full-time (more than a year)

    Pros

    Wonderful people and decent working environment.

    Cons

    Salary was not up to par with cost of living

    Recommends
    Neutral Outlook
    Approves of CEO
  10.  

    Great so far, very caring and dedicated supervisors!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Contractor - CPC Manual Operator in Lincoln, NE
    Current Contractor - CPC Manual Operator in Lincoln, NE

    I have been working at Nelnet as a contractor (less than a year)

    Pros

    Good pay for a contracted, temporary job especially while you're still in school.
    Good opportunities for advancement to higher paying job.job with more responsibilities.
    Option to be hired as a full-time/part-time employee upon end of contract.
    Easy job and govt. fringe benefits are paid to pert-time contracted employees.
    Comfortable and easy-going atmosphere.
    Great supervisors always ready to teach and guide new hires.

    Cons

    Job can get quite routine, maybe a little boring but there's always challenges to fulfill and quality scores to live up to!

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Overall positive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Lincoln, NE
    Former Employee - Anonymous Employee in Lincoln, NE

    I worked at Nelnet full-time (more than a year)

    Pros

    I met a lot of great people at Nelnet. The department I was in was being restructured and after a while things got weird. A lot of people who had been with the company quite a while were being overlooked for promotions and the new boss was bringing in friends for the higher-level positions.
    Benefits were good, PTO accrual was nice and I think most people were happy with their compensation.

    Cons

    Office culture is fun. It's a positive atmosphere where you are treated like a professional.

    Recommends
    Neutral Outlook
    No opinion of CEO

Nelnet Photos

Nelnet Commons Area, 2nd Floor, Miller & Paine Building
Entrance to Miller & Paine building / Nelnet headquarters
Traffic on the Nelnet second floor by the exec suite

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