Nelnet

  www.nelnet.com
  www.nelnet.com

Nelnet Reviews

Updated September 8, 2014
Updated September 8, 2014
62 Reviews
3.3
62 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Nelnet Chairman and Co-CEO Mike Dunlap
Mike Dunlap
42 Ratings

Review Highlights

Pros
  • Moderate work life balance but only when overtime is not mandatory (in 7 reviews)

  • There are a few good benefits, but those are offset by the lousy pay (in 6 reviews)


Cons
  • Middle and upper management does not have a clear understanding of what most of the customer service reps actually do (in 6 reviews)

  • Don't be fooled by the fancy job title, you are a DEBT COLLECTOR working in a CALL CENTER for 8 hours straight (in 3 reviews)

More Highlights

10 Employee Reviews Back to all reviews

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  1.  

    Best Workplace Ever (but I'm not on the phones)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Generalist in Lincoln, NE
    Current Employee - Generalist in Lincoln, NE

    I have been working at Nelnet full-time (less than an year)

    Pros

    Performance based organization
    Great benefits
    Open communication throughout the company
    CEO came to my New Associate Orientation, talked to us and answered questions for 40+ minutes.

    Cons

    none none none none none none none none none none none none none none none none none none none none none none none none none none none none none none none none none none none none none none none none none none none none none none none none none none none none none none none none none none none none none none none none none none none none

    Advice to ManagementAdvice

    None, as of yet.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Great employee focused company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Developer
    Current Employee - Developer

    I have been working at Nelnet full-time (more than 5 years)

    Pros

    up to 4% 401k match, $5250 tuition reimbursement, great benefits
    The company is genuinely concerned with work/life balance, wellness and employee well-being.

    Cons

    IT department could do better with SDLC and QA

    Advice to ManagementAdvice

    See con.
    IT managers come from management background - more should come from IT background.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Never knew I had it so good!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Jacksonville, FL
    Former Employee - Anonymous Employee in Jacksonville, FL

    I worked at Nelnet full-time (more than 8 years)

    Pros

    I worked there for almost 9 years (before they relocated the corporate office to Denver). GREAT bonuses and the pay was not THAT bad. Our co-workers became a FAMILY...wonderful work/life balance.

    Cons

    The only part I really DID NOT like was that the supervisor would cuss you out in front of everyone but then would take you behind closed doors to apologize.

    Recommends
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  5.  

    Great Opportunity to Learn, Grow and Develop as a Leader

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director in Lincoln, NE
    Current Employee - Director in Lincoln, NE

    I have been working at Nelnet full-time (more than 8 years)

    Pros

    • Focus on leadership development through education reimbursement, company-sponsored training and internal/external opportunities for training and leadership
    • The company invests in employees' health through a robust wellness program that rewards healthy living
    • Forward-thinking, innovative executive leadership
    • Large, publicly-traded company with great benefits, including generous time off
    • Open, transparent culture without a lot of hierarchy
    • Decisions are made quickly without a lot of red tape to hold back progress
    • Performance based focus means reward for drive, ambition and proven success

    Cons

    • Fast-paced culture is not a great fit for everyone
    • As with many companies, being asked to do more with less--must be good at prioritizing and nimble with making changes
    • Large government contract means a higher level of security compliance and process

    Advice to ManagementAdvice

    • Continue to listen to those on the front lines. That has been a priority in the past; and has helped make a lot of positive change.
    • The focus on wellness and leadership development is refreshing
    • Perhaps toot our own horn a little more about all the ways we give back to the community

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Great place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Lincoln, NE
    Current Employee - Anonymous Employee in Lincoln, NE

    I have been working at Nelnet full-time (more than 3 years)

    Pros

    Nelnet has a great company culture, building relationships with coworkers is important. The focus on customers throughout the company and at all levels gives real value to what we do each day.

    Cons

    The organization is very conservative in many ways, and that sometimes makes it difficult to meet goals, as well as keep good people. Many of our top notch people leave for higher salaries elsewhere.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Your career path is up to you

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Network Engineer in Lincoln, NE
    Current Employee - Network Engineer in Lincoln, NE

    I have been working at Nelnet full-time (more than an year)

    Pros

    Being a for-profit, performance-based company, those that excel will be compensated.
    Nelnet is good at contributing to the community.
    They have an interest in family well-being (personal time vs work hours).

    Cons

    Business model highly dependent upon government regulations that could change at every election.

    Advice to ManagementAdvice

    Additional focus on diversification.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Loan Advisor in Aurora, CO
    Former Employee - Loan Advisor in Aurora, CO

    I worked at Nelnet full-time (more than 5 years)

    Pros

    It was fun to work for Nelnet. The company provides great training. The environment is competitive, but it's fun. Pay is very good at times. The management is fare and supportive. There are opportunities for advancement which is awesome.

    Cons

    I can't think of anything negative

    Recommends
    Positive Outlook
    Approves of CEO
  9. 1 person found this helpful  

    Managing Director

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Managing Director, Regional Sales in Portland, ME
    Former Employee - Managing Director, Regional Sales in Portland, ME

    I worked at Nelnet full-time (more than 5 years)

    Pros

    Nelnet is a young-minded company full of some of the brightest minds I've worked with. It had a supportive yet autonomous environment, and committed the resources necessary to meet our objectives.

    Cons

    I would include conservative management as an occasional drawback, but that conservative approach has kept them strong through trying times. I do think during my stretch there, they grew too quickly.

    Advice to ManagementAdvice

    Try to percolate ideas and innovation up through the ranks of managers and directors - there is a lot of talent in your field operations.

    Recommends
    Neutral Outlook
    Approves of CEO
  10.  

    Everything considered I'm happily employed at Nelnet

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Software Engineer in Highlands Ranch, CO
    Current Employee - Software Engineer in Highlands Ranch, CO

    I have been working at Nelnet

    Pros

    I've worked for Nelnet almost 8 years and this is what I've learned. Senior management has been very good at creating and maintaining new business. They've also been very good at managing the company's money when national legislation affected the company's bottom line. I care about that because it means layoffs aren't necessary and the company stays in business. I am able to balance my work and personal life and I take time off when I need it without any trouble.
    I have had the pleasure of working for some of the best managers I've experienced in my 25+ year career.

    Cons

    While I've experienced very, very good first-tier managers, I've also had some not-so-good managers here at Nelnet. However, I've encountered bad managers in all the companies I've ever worked for so Nelnet isn't any different in that regard.

    Advice to ManagementAdvice

    Since first-tier managment is so crucial to whether or not someone enjoys their job, I would like to see Nelnet do more training or take more discretion in who they place as that first-tier manager or team lead. That person should understand the day-to-day operation and details that their employees experience.

    Recommends
    Approves of CEO
  11.  

    This is nice place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Nelnet

    Pros

    Balance between personal life and work life.
    Good benefit
    Vacation day
    Employee Stock Plan

    Cons

    Change a lot.
    Hiring is not organized

    Recommends
    Approves of CEO

Nelnet Photos

Nelnet Commons Area, 2nd Floor, Miller & Paine Building
Entrance to Miller & Paine building / Nelnet headquarters
Traffic on the Nelnet second floor by the exec suite

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