Nelnet

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Nelnet Reviews

Updated February 9, 2015
Updated February 9, 2015
12 Reviews
5.0
12 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Nelnet Chairman and Co-CEO Mike Dunlap
Mike Dunlap
12 Ratings

Review Highlights

Pros
  • Moderate work life balance but only when overtime is not mandatory (in 7 reviews)

  • There are a few good benefits, but those are offset by the lousy pay (in 6 reviews)


Cons
  • Middle and upper management does not have a clear understanding of what most of the customer service reps actually do (in 6 reviews)

  • Don't be fooled by the fancy job title, you are a DEBT COLLECTOR working in a CALL CENTER for 8 hours straight (in 3 reviews)

More Highlights

12 Employee Reviews Back to all Reviews

Sort: Popular Rating Date
  1.  

    OT

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Nelnet

    Pros

    Great OT opportunities and personal growth

    Cons

    Personal growth within company takes some time

  2.  

    Responsive management, good benefits, fair pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Adviser I in Omaha, NE
    Current Employee - Adviser I in Omaha, NE

    I have been working at Nelnet full-time (less than a year)

    Pros

    The company seems genuinely interested in promoting from within, and offers discrete tracks to individuals who want to move up in the company.

    Cons

    Information and regulations change frequently, so it can be easy to miss a new policy change or run into contradictory opinions from management about proper practices.

    Advice to ManagementAdvice

    Though floor communications are helpful, standardization of information across all resources and levels of employees needs to be improved so that advisers, team leads, and sups are all on the same page.

    Recommends
    Positive Outlook
  3.  

    Best Workplace Ever (but I'm not on the phones)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Generalist in Lincoln, NE
    Current Employee - Generalist in Lincoln, NE

    I have been working at Nelnet full-time (less than a year)

    Pros

    Performance based organization
    Great benefits
    Open communication throughout the company
    CEO came to my New Associate Orientation, talked to us and answered questions for 40+ minutes.

    Cons

    none none none none none none none none none none none none none none none none none none none none none none none none none none none none none none none none none none none none none none none none none none none none none none none none none none none none none none none none none none none none none none none none none none none none

    Advice to ManagementAdvice

    None, as of yet.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Great employee focused company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Developer
    Current Employee - Developer

    I have been working at Nelnet full-time (more than 5 years)

    Pros

    up to 4% 401k match, $5250 tuition reimbursement, great benefits
    The company is genuinely concerned with work/life balance, wellness and employee well-being.

    Cons

    IT department could do better with SDLC and QA

    Advice to ManagementAdvice

    See con.
    IT managers come from management background - more should come from IT background.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Never knew I had it so good!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Jacksonville, FL
    Former Employee - Anonymous Employee in Jacksonville, FL

    I worked at Nelnet full-time (more than 8 years)

    Pros

    I worked there for almost 9 years (before they relocated the corporate office to Denver). GREAT bonuses and the pay was not THAT bad. Our co-workers became a FAMILY...wonderful work/life balance.

    Cons

    The only part I really DID NOT like was that the supervisor would cuss you out in front of everyone but then would take you behind closed doors to apologize.

    Recommends
  7.  

    Great place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Lincoln, NE
    Current Employee - Anonymous Employee in Lincoln, NE

    I have been working at Nelnet full-time (more than 3 years)

    Pros

    Nelnet has a great company culture, building relationships with coworkers is important. The focus on customers throughout the company and at all levels gives real value to what we do each day.

    Cons

    The organization is very conservative in many ways, and that sometimes makes it difficult to meet goals, as well as keep good people. Many of our top notch people leave for higher salaries elsewhere.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Great Opportunity to Learn, Grow and Develop as a Leader

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director in Lincoln, NE
    Current Employee - Director in Lincoln, NE

    I have been working at Nelnet full-time (more than 8 years)

    Pros

    • Focus on leadership development through education reimbursement, company-sponsored training and internal/external opportunities for training and leadership
    • The company invests in employees' health through a robust wellness program that rewards healthy living
    • Forward-thinking, innovative executive leadership
    • Large, publicly-traded company with great benefits, including generous time off
    • Open, transparent culture without a lot of hierarchy
    • Decisions are made quickly without a lot of red tape to hold back progress
    • Performance based focus means reward for drive, ambition and proven success

    Cons

    • Fast-paced culture is not a great fit for everyone
    • As with many companies, being asked to do more with less--must be good at prioritizing and nimble with making changes
    • Large government contract means a higher level of security compliance and process

    Advice to ManagementAdvice

    • Continue to listen to those on the front lines. That has been a priority in the past; and has helped make a lot of positive change.
    • The focus on wellness and leadership development is refreshing
    • Perhaps toot our own horn a little more about all the ways we give back to the community

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Your career path is up to you

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Network Engineer in Lincoln, NE
    Current Employee - Network Engineer in Lincoln, NE

    I have been working at Nelnet full-time (more than a year)

    Pros

    Being a for-profit, performance-based company, those that excel will be compensated.
    Nelnet is good at contributing to the community.
    They have an interest in family well-being (personal time vs work hours).

    Cons

    Business model highly dependent upon government regulations that could change at every election.

    Advice to ManagementAdvice

    Additional focus on diversification.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Loan Advisor in Aurora, CO
    Former Employee - Loan Advisor in Aurora, CO

    I worked at Nelnet full-time (more than 5 years)

    Pros

    It was fun to work for Nelnet. The company provides great training. The environment is competitive, but it's fun. Pay is very good at times. The management is fare and supportive. There are opportunities for advancement which is awesome.

    Cons

    I can't think of anything negative

    Recommends
    Positive Outlook
    Approves of CEO
  11. 1 person found this helpful  

    Managing Director

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Managing Director, Regional Sales in Portland, ME
    Former Employee - Managing Director, Regional Sales in Portland, ME

    I worked at Nelnet full-time (more than 5 years)

    Pros

    Nelnet is a young-minded company full of some of the brightest minds I've worked with. It had a supportive yet autonomous environment, and committed the resources necessary to meet our objectives.

    Cons

    I would include conservative management as an occasional drawback, but that conservative approach has kept them strong through trying times. I do think during my stretch there, they grew too quickly.

    Advice to ManagementAdvice

    Try to percolate ideas and innovation up through the ranks of managers and directors - there is a lot of talent in your field operations.

    Recommends
    Neutral Outlook
    Approves of CEO

Nelnet Photos

Nelnet Commons Area, 2nd Floor, Miller & Paine Building
Entrance to Miller & Paine building / Nelnet headquarters
Traffic on the Nelnet second floor by the exec suite

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