Nestlé Waters North America
2.9 of 5 117 reviews
www.nestlewatersnorthamerica.com Stamford, CT 5000+ Employees

Nestlé Waters North America Reviews

Updated Jun 29, 2014
All Employees Current Employees Only

2.9 117 reviews

                             

71% Approve of the CEO

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Tim Brown

(24 ratings)

44% of employees recommend this company to a friend
25 Employee Reviews Back to all reviews
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    Not a Company for NON WHITES.

    No Need to Mention (Former Employee)
    New York, NY

    ProsSalary is okay. Benefits are decent. However, NWNA is not making much profits, therefore, every year the Company is cutting back on benefits. More out of pocket expenses for the employees.

    ConsTotal discrimination. Only white folks can get promoted, even if they do not have the qualifications for the job. Non Whites have to work the hardest with the longest hours and remain on the lowest pay scales. Non whites cannot expect a promotion. Promotions are only for whites.

    Advice to Senior ManagementThe competition is hurting them and will continue to hurt them. They do not have the right management to over come that. They may feel that they are making two steps forward, but, in reality, they are making three steps backwards. They may feel that they are adding new customers. But, they are only churning their own customers. The Company does not practice what it preaches.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Culture is changing

    Anonymous Employee (Current Employee)

    ProsStable category, Bottled water is growing and they have a strong portfolio. Good bonuses.

    ConsNo training, you need to learn by yourself. Mediocre middle & senior management.
    Go to market strategies are a mess.

    Advice to Senior ManagementGet back to basics... the company that Kim built!

    No, I would not recommend this company to a friend

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    1 person found this helpful  

    High turnover produces low morale

    Route Sales Representative (Current Employee)
    Dallas, TX

    ProsOnly currently work 3-4 Saturdays a yr.
    Good place to work if you're single and have the time to commit to a company as you would a marriage.
    Immediate boss us usually accessible.

    Safety is now being stressed at a greater level

    ConsHigh turnover.
    Salary, but work like an hourly employee who should be getting overtime. Some weeks are 50 hours, some are 70. There is no compensation for the long work weeks. Due to high turnover, the veterans have to pick up the slack without any compensation. "Thank you" is said but it only goes so far.

    Because management has moved up in the company and worked long hours to get there, they strongly expect every driver to do the same whether or not they have they same ambitions or desire to give the same sacrifice of time and family to the company.

    Pay has decreased in forms of bonuses quarterly.

    Advice to Senior ManagementOffer opportunities for employees to voice their opinions. When rolling out a new process, allow feedback not just at revealing of new process but later also so as to see the new process in action.

    If you are fast at your job, you should be rewarded with getting to go home when your done, not being punished by having to "consistently" support slower or newer drivers. (more hours, no more pay)

    There has not been an open time set aside (roundtable meeting) where drivers can sit down with management and talk about issues for almost 3 years. Supposedly, there have been some closed ones, but not one which is open to any driver who wants to give feedback and ask questions concerning the driver's job.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Prison Camp

    Anonymous Employee (Current Employee)

    ProsGood pay not the best for what they expect from you day in and day out. And there are a lot of good people that I work with within the company.

    ConsSafety will never happen till they start treating the worker like human and not slaves, don't down the people that make this place run treat them wit respect and that will go a long way. They should do away with the call out line to find out if you have to work in bad weather because they don't care if the world where to end tomorrow you still need to come in no if ands or butts. Your life means nothing to them. I wouldn't tell my friend to get a job there.

    Advice to Senior ManagementThey really need to fine some really managers.

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    Started out positive, but quickly spiraled out of control...

    TELESALES Representative (Former Employee)
    Raynham, MA

    ProsWhen big snow days would occur they would occasionally put us up in hotels so we could go to work the next day.

    If you only have a high school degree they are always hiring.

    They do fun employee appreciation events such as having managers cook you food or wash your car.

    ConsNo opportunity whatsoever for promotions.

    Questionable business practices including anti-union propaganda. I remember a woman totally trouncing unions on the floor and me simply stating the benefits to a union for arguments sake and being written up under the pretense that "She felt unsafe in the work environment because she liked the company how it was." This was after we had done classes where they claimed to not be biased but to "educate" us on how unions worked.

    The job is very monotonous, you must hit all their talking points which makes your calls scripted to a large degree, and they review your calls with you 2-3 times a month.

    Even with good stats I was given a $.53 raise per hour one year.

    Advice to Senior ManagementWorking Saturdays should be a round robin, parents should not be automatically excluded.

    Get rid of the union classes.

    Create a definite path for good employees to get promoted to other facets of the business outside of the call center.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Think twice

    Commercial Sales Representative (Current Employee)
    Vallejo, CA

    ProsGood People . Great location. Okay.

    ConsNo internal movement . Managers are hard to get a hold of.

    Advice to Senior ManagementEmployees are more than a number

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    2 people found this helpful  

    Think Again...

    Commercial Sales Representative (Former Employee)
    Chicago, IL

    ProsComplete corporate experience including training and follow-up training, which is lacking in many companies today.

    ConsArchaic bi-yearly review process. Imagine this...., a peer review whereby your boss, your bosses boss, and other dept. heads, if avail.(?) come to view a quick presentation by yourself demonstrating your actions or lack thereof over the course of the last several months. In theory, a good way to keep everyone on their toes and "real". The reality, however, is something which goes beyond dignified and into the realm of a by-gone era with a military leaning hierarchy complete w/ poignant comments. Which in some circles, could be considered questionable conduct, morally and ethically. Witnessed people crying and being verbally assaulted in comparison to children's antics. Funny, never saw one HR representative attached to a compete review day.(?) Interesting???....Needless to say, one is "reviewed" either positively or negatively, and "others", not including your peers, are allowed to comment as well. However, please note, one is not allowed to review "others", nor comment on their performance. There is a smaller review at the end of the year which is a one on one with your Mgr., however, it's more or less based upon the two earlier reviews and a side note on a possible raise. Not a job for the faint of heart or a person wanting to be treated as such.

    Advice to Senior ManagementDo what you say can be done.

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    If you always wanted to be a firefighter, this is the job for you!

    Anonymous Employee (Current Employee)

    ProsGreat salary, ability to work from home when needed, flexible working hours

    ConsLack of leadership, processes, and employee engagement. Employees spend 90% of their day putting out fires instead of being strategic. Half the time you leave work and feel like nothing was accomplished. Extremely hard to initiate change within the leadership team to remove barriers and improve overall team moral.

    Advice to Senior ManagementLive up to aspiration and beliefs that are preached to employees. There are a lot of smart, talanted employees trying to move the company into NCE mode but are squashed before they start by the managment team.

    No, I would not recommend this company to a friend

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    Prisoners Dilemma

    Route Sales Representative (Current Employee)

    Pros401K with company match plus once per year profit sharing. If you can keep your job long enough and add to your funds yourself your retirement will be well funded. Benefits and vacation time is average. Five day Monday through Friday work week. Even though RSR's have to work as many as 5 Saturdays per year many will take those for you. No Sunday work plus 10 holidays per year.

    ConsNo AC in the trucks. Micro managed. Incorrect routing and directions make it very difficult to be efficient and focus on any goals. Safety is touted as a high priority, yet one has to work at a fever pitch putting yourself and possibly others at risk so you can make up for the poor directions. Very physical job that includes moving by hand one 45 pound bottle or case at a time and the daily average is expected to be 250 bottles/cases. That is over 11,000 pounds twice as you move it from the truck to a dolly then to the desired location resulting in 22,000 pounds per day. Overtime is excessive and 2nd lunches are expected to be waived daily, yet you must not work over 12 hours per day while still finishing all the work given. There is no clear guidance once you get to the point of violating the hour limits if there is still work that needs to be done. Many work through breaks and lunches skewing the productivity requirements, and management turns a blind eye to it. Sick calls add work load to others. Goals are tough and no time is given to obtain them without cheating the system in some or many ways, and again management turns a blind eye. Downright abusive labor practices. There is always a carrot out there for you to go after, creating an uncomfortable job security feeling in the pit of your stomach.

    Advice to Senior ManagementMost RSR's have good intentions, so focus on those who stand out that don't. Play to the strengths. If a guy is a stellar seller give him the time to do so. Protect your front line employees from middle and front line management. The good old boys club at the front line will try to hide the management missteps.

    No, I would not recommend this company to a friend

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    3 people found this helpful  

    Don't work there.

    Commercial Sales Representative (Current Employee)
    San Francisco, CA

    ProsBenefits are good, but the salary is not great unless you can hit your goals and get your commission.

    ConsTotally unrealistic goals! The daily Micro Management is really a pain! Too much driving which means that the money they give you for the gas never last til the end of the month. There's no room for advancement. I would definitely not recommend this company to a friend, too stressful.

    Advice to Senior ManagementStop treating employees like children! You should go out there and do the job and hit those goals!

    No, I would not recommend this company to a friend

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Nestlé Waters North America – Why Work for Us?

With 36 years of experience promoting healthy hydration, Nestlé Waters North America has 15 leading bottled water brands in the U.S. The company's commitment to environmental stewardship, especially in the areas of… Full Overview

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Glassdoor is your free inside look at Nestlé Waters North America reviews and ratings — including employee satisfaction and approval rating for Nestlé Waters North America CEO Tim Brown. All 25 reviews posted anonymously by Nestlé Waters North America employees.