Netflix

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Netflix Reviews

Updated Jul 21, 2014
All Employees Current Employees Only

3.2 394 reviews

71% Approve of the CEO

Netflix Founder, Chairman and CEO Reed Hastings

Reed Hastings

(306 ratings)

52% of employees recommend this company to a friend

Review Highlights

Pros
  • Freedom and Responsibility" is their guiding phrase here and it is true(in 29 reviews)

  • Good Pay & Fact paced work environment(in 18 reviews)


Cons
  • Netflix makes no secret about it's high performance culture, which results in a very high turnover(in 18 reviews)

  • IT IS LITERALLY TRUE THAT IT IS CULTURE OF FEAR, no matter how talented you are(in 17 reviews)

65 Employee Reviews Back to all reviews
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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    16 people found this helpful  

    For Engineers, this place is a joke

    Senior Software Engineer (Former Employee) Los Gatos, CA

    ProsYou're given independence and the ability to do your job how you see fit - some of the time. Most of the time management runs around like a chicken with their collective head cut off and priorities constantly change.

    Cons- The salaries are competitive, but not particularly high, despite what their so called slide deck proclaims. Keep in mind that your stock purchase and "bonus" is included, so $160k at Google is the same as $210k at Netflix.

    - Constant threats of firing, a culture of fear and throwing other employees under the bus to save your own skin. The threats of firing lead to crunch and absurd stress levels.

    - Employees aren't as intelligent as other high tech firms, they're hired more for the ability to play corporate politics than technical skill.

    - To follow on the above, the average stay here seems to be about a year. Understand that Netflix isn't an engineering company, it's an entertainment company and a fragile streaming infrastructure and clunky front end is built to consume that entertainment. But content is king, not the technology, and it never will be.

    Advice to Senior ManagementI'd recommend working on technology a bit more. With the continual turnover and exodus of engineers, the technology and products are a house of cards.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    5 people found this helpful  

    Very good learning experience at a cost of a lot of heartache

    Customer Service Supervisor III (Former Employee) Hillsboro, OR

    ProsPay and benefits. They typically pay above scale and provide benefits from the time you become a full time employee.

    ConsManagement, on several occasions missed their mark on several key initiatives in the center. Specifically they never had a clue what was happening on the floor in regards to employee satisfaction and were never involved in developing employees to rank up.

    "Manage up or out" was stated on several occasions and this approach is what developed a culture of fear in the call center. High turnover is never a positive motivating factor and management was quick to let go of the people who stood against that ideal.

    Advice to Senior ManagementI would share advice but management seems to agree with Hastings' approach of shooting from the hip and not listening to his trusted advisors.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    2 people found this helpful  

    Operations Manager-DVD Hub

    Operations Manager (Former Employee) Dallas, TX

    ProsCompletely on your own for running the business, making day to day decisions on employees (hiring and firing)

    ConsHigh pressure, high stress, little to no room for advancement. High turnover in the management ranks and the front line employees get almost no benefuts. You have unlimited vacation but never get a chance to use it. Micromanaged by every person above you unless things fgo wrong-then you are on your won.

    Advice to Senior ManagementYou have great managers int he feild. Let them do the job you hired them to, reward them for the 10-14 hour days, and set back and reap the harvest of their efforts in the feild. Also, as many hub managers as you have turnover, you might need to look at the operational set-up and ask yourself why the average lifesapn of a manager is 12-18 months!!

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    2 people found this helpful  

    Their call center is a meat grinder

    Customer Service Representative (Current Employee) Hillsboro, OR

    ProsFree Netflix account. You also get free self-worth and self-esteem draining sessions with management.

    ConsInsane high turn-over. Lack of support from management..

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    28 people found this helpful  

    Salary 15% above market , Duration of employment 90% below market, Worst culture to work in

    Senior Software Engineer (Former Employee) Los Gatos, CA

    ProsYou get paid 15% above market rate.
    I was making 165k in my last company (150k base + 15-20% bonus) in a stress free environment
    and then one fine day i found an opening at netflix which suited my profile.
    applied , gave the interview and they offered my 180k total.
    like a fool i jumped onboard.
    lost my job after 9 months and now back in the market.
    and yes those 9 months were no less than delivering a baby.

    Consjust after joining i realized that the guy sitting right next to me was fired few weeks ago.
    as i spent more time i realized most of the people around me were no more than an yr old.
    the work was too much but i thought they are paying me more so i worked hard at it.
    turns out i had 2 slight disagreements with a member in another team and bammm .....i was gone....

    the company has a very simple philosophy....if things are not 100% perfect ...fire and hire ......rinse and repeat........

    dont make the mistake i made....dont leave your stress free environment for 10-15k etc because you going to end up being fired the moment your performance falls below 100%

    Advice to Senior Managementreed thinks he is doing a great job..... i wonder does he ever read the reviews here on glassdoor.
    the only problem is these reviews are flooded by CS so hard to read the real software engg reviews.....

    No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    15 people found this helpful  

    Careful: If you happen to be fired for any reason, it is broadcast to everyone you worked with!

    Software Engineer (Former Employee) Los Gatos, CA

    ProsYou might work with some very bright people and make good friends
    Opportunity to learn some very interesting skills and technologies
    Above market salary as long as it lasts

    ConsYou might get all verbal accolades and encouragement till one fine day you are told that you are no longer needed!
    Managers could be picked randomly based on seniority from your peers if one leaves and may have little people skills.
    Firing, if it happens to you, is public, humiliating and outright insulting with a terse broadcast email.

    Advice to potential applicants:
    - Do not close your eyes to all the reviews on Glassdoor, thinking you are too smart too be fired
    - Do account for the potential time you might have to stay without job while comparing the salary to other places

    Advice to Senior ManagementTreat your employees with respect.

    No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    7 people found this helpful  

    Working for the Nazis.

    Anonymous Employee (Former Employee) Hillsboro, OR

    ProsGood pay and good benefits.

    ConsToo much stress and degrading. I never felt so disrespected in my life.

    Advice to Senior ManagementGet off your high horse and remember you are dealing with people, not your subjects!

    No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    Revolving Door

    Customer Service Supervisor II (Former Employee) Beaverton, OR

    ProsGreat compensation, the front line agents are mostly very intelligent

    ConsI never saw my manager, heck he didn't even know I had started work until I was there for 2 weeks.

    Advice to Senior ManagementSpeak to you employees, at least meet them

    No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    2 people found this helpful  

    Worst Place I have ever worked

    CSR-1 (Former Employee) Hillsboro, OR

    ProsDecent pay for the work if you get converted, free coffee, free fruit. Good health plan if you get converted, and the other reps I worked with were great.

    ConsIF... I was there for 7 months, my stats were in the top 10% of the center, and twice I was told they will convert me next time. The management is really messing up. At the time I left there were 525 reps, and of that more then 200 were temps. The real reason they are not converting anyone right now is because they are cutting costs where they can. This company treats employees like cattle. There is no Growth potential, they do hire all supervisors from the outside. Id say more but there is another review that sums it all up for me.

    No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    8 people found this helpful  

    Absolutely terrible and soul-crushing

    Customer Service Representative (Former Employee) Hillsboro, OR

    ProsFree bananas, apples, coffee. Low priced soda. Free Netflix account. I worked with (not for!) some amazing people. If your supervisor likes you, you will be treated very well and have some degree of leniency when it comes to meeting stats and time spent on the phone.

    ConsPretty much everything else not noted above. Most days the "What's working?" list is shorter than the "What's broken?" one.

    No communication between departments. Customer service is forced to make things up because the Netflix "engineering" or "research" teams don't give any sort of information to the reps regarding estimated time to service restoration during outages. I put engineering and research in quotes because, as a CSR, you never actually speak to them. They are merely referenced, like mythology or fairy tales.

    Reps are given goals that are nearly impossible to consistently meet, in what I believe to be a fairly obvious system that gives Netflix an opportunity to fire virtually any employee for not hitting their metrics. You basically are there by the grace of your boss, if they want to find a reason to get rid of you it will be fairly easy for them to do so.

    The customer dissatisfaction is worded in such a way that many people are leaving feedback on Netflix, not the individual rep, but this DSAT number must be below a certain percentage or you risk losing your job. You are basically encouraged to burn through as many calls as quickly as possible, placating the customer or flat out lying to them (blaming their ISP, home network, or device manufacturer) enough that they'll be compelled to say that they're satisfied after you say "please stay on the line for a one question survey" and then promptly hang up on them.

    There is absolutely no way that you are going to have consistent, quality interactions in 4:30 minutes or less, ESPECIALLY after the missteps that Netflix has made this year. But if your numbers drop, or you spend too much time trying to help out, be prepared to be "coached".

    Coaching is such an absurd term, because it implies that there is a sort of team camaraderie or human aspect. My last coaching session with my boss involved being told that I was not giving my all. I was only supposed to be a contractor for 59 days. I was supposed to have health insurance by now, and some security as an employee. Instead we are told that they can only afford to hire on so many people, and better luck next time, but you're welcome to stay on as a temp if you like! So yes, I don't really feel like giving my all. Despite putting in consistently good numbers, multiple people on my team have told me (independently) that they are afraid of being fired at any time.

    I get the feeling that many people are there only until they find something else. Netflix was actually a considerable pay cut from my last job, but even if the pay was higher the way they treat their employees is at the top of the list of the worst employers I've ever personally experienced. Work / life balance is non-existent. While going through some personal issues in my life, my supervisor told me to "leave it behind me" when I walked in the door, not offering anything close to a compassionate response.

    One last observation: the people I've noticed who seem to be TRULY happy there are the ones who are too young to know any better. I'm not old by any means, but I'm also not an 18-24 year old kid who doesn't realize that jobs don't need to be like this, that you can actually be treated like a human being and be *inspired* to perform, rather than doing it because you fear for your job on a daily basis. Eventually Netflix will chew them up and spit them out, too. Ask yourself why anyone should give loyalty to a company where an employee celebrating a 6 month anniversary is considered a veteran?

    Also, the positive reviews on here are probably left by Netflix management. It cites things they don't even offer anymore at the Hillsboro facility (like free mac&cheese, and, oh I dunno, BENEFITS for most of the people here). You will most likely be a temp with Netflix (meaning no benefits) until you quit or get fired.

    I've been lucky enough to work for some truly amazing companies, and Netflix is definitely not one of them.

    Advice to Senior ManagementThis is simple. Learn to communicate. Start treating your CSRs like human beings. Stop encouraging CSRs to lie to customers. Tucking tail and rescinding your decision to split the company doesn't magically make you a "feedback driven company", it means that you got called out on BS and you're backpedalling.

    No, I would not recommend this company to a friend

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