Netflix

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Netflix Reviews

Updated Jun 8, 2014
All Employees Current Employees Only

3.2 394 reviews

71% Approve of the CEO

Netflix Founder, Chairman and CEO Reed Hastings

Reed Hastings

(306 ratings)

52% of employees recommend this company to a friend

Review Highlights

Pros
  • Freedom and Responsibility" is their guiding phrase here and it is true(in 29 reviews)

  • Good Pay & Fact paced work environment(in 18 reviews)


Cons
  • Netflix makes no secret about it's high performance culture, which results in a very high turnover(in 18 reviews)

  • IT IS LITERALLY TRUE THAT IT IS CULTURE OF FEAR, no matter how talented you are(in 17 reviews)

69 Employee Reviews Back to all reviews
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    • Culture & Values
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    2 people found this helpful  

    Hacking Netflix

    CSR-1 (Former Employee) Hillsboro, OR

    ProsGreat stock options and free movies

    ConsThey love firing people for things that aren't under the employees entire control and micromanage like a mofo

    Advice to Senior ManagementChill out- its just movies

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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    2 people found this helpful  

    Good alternative to larger companies

    Anonymous Employee (Current Employee)

    ProsFriendly environment with many seasoned pros in the ranks. Engineers and their designs are not subject to micro-management. Very little policy or overhead. Great compensation from a cash perspective. Team orientation.

    ConsWhile much of netflix is progressive, there's a lot of legacy software and practice you will have to deal with. Beige cubes, plastic bottles and lunches paint a rather out-of-date office space approach.

    Advice to Senior ManagementBe more green: allow remote employees, open offices closer to population centers, stop all the plastic waste. Force staff rotation particularly around troublesome technology.

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    3 people found this helpful  

    ok

    Anonymous Employee (Former Employee)

    ProsNice location, ok free lunches

    ConsAlways worried you will be fired

    No, I would not recommend this company to a friend

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    • Culture & Values
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    1 person found this helpful  

    Stressful environment, but great rewards

    CSR-1 (Former Employee) Hillsboro, OR

    ProsThe pay was competitive for what the job was, and the benefits were excellent even for a temporary employee. The staff, including management, was generally relaxed and friendly. The culture is seemingly relaxed and there is no formal dress code or vacation policy.

    ConsThe environment was very stressful and it felt like anyone could lose their job at any moment. There is a huge emphasis on stats and if an employee does not measure up, they are terminated. The opportunity to move up isn't nearly as within reach as they make it seem.

    Advice to Senior ManagementWalk the talk!

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    early riser

    Machine Operator II (Former Employee) Richmond, VA

    Prosbenefit stipend, getting off early in the day

    Consearly mornings, irregular hours, constant management changes

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    1 person found this helpful  

    Let us do our jobs!

    Customer Service Representative (Current Employee) Las Vegas, NV

    ProsRelaxed environment: Dress code very comfortable
    Decent wage: Beats the heck out of minimum wage
    Free account: as long as you are employed

    ConsToo much pressure on AHT. 5.5 minutes to relate, converse and fix issues. Not near enough.
    Tech team needs to get their act together. Can get 3 different answers to the same question.
     Need more positive reinforcement. Scare tactics make for constant turnover.
    3rd party call center..attendance policy very strict

    Advice to Senior ManagementLet us do our jobs! Stop confining us on time spent with the customer! We have many elderly customers who need more explanation for issues. DSat is stressed way too much. Back off on a few things..and watch that DSat drop! What is more important...a satisfied member..or how many calls we take a day.

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    2 people found this helpful  

    Customer Service Is Not For Me

    Customer Service Representative (Former Employee) Frisco, TX

    ProsGood pay, benefits, and relaxed atmosphere.

    ConsCustomer service in general. For some reason going into this I did not think it would be a typical customer service experience based on my own satisfaction with Netflix for the past 3 years. It's pretty easy work, but so many people who called were lazy and/or arrogant jerks. Some of them made me feel like I was an inch tall. It was emotionally draining, especially for someone as sensitive as I am. The pressure to meet the 0% DSAT also didn't help. The survey asks about the company but it's answer is a reflection of the customer service and high DSATs effect job performance. We're expected to convey a relaxed, friendly attitude and build a personal rapport with the customer, but with pressure of the DSAT it's hard not to make everything sound forced and phony because you want to really turn it on to try get a yes out of the person. I'm an introvert so faking conversations and trying to think of chit-chat was hard for me. Do not take this job if you're sensitive and don't have strong conversational skills. You must get to know the person. It is required. I also wanted to add that the schedules and team leaders are constantly changing. It's extremely frustrating.

    Advice to Senior ManagementChange the survey question.

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    5 people found this helpful  

    Competitive Company with Opportunities for The MOST Ambitious

    Customer Service Representative (Former Employee) Santa Clara, CA

    Prosfree food, and flexible scheduling is promoted, although in a call center, this schedule flexability is not really existent. Senior and Middle management try their best to be honest and forthcoming.
    If you want something you can ask anyone and they can probably get it for you if you work for it.
    Believe in promoting from within, and encouraging you.

    Construthfully, their open door policy on who's getting fired, or what changes are happening can be somewhat stressful at times. you don't feel a sense of job security. their feedback oriented management style just feels pressure-some.

    Netflix is a team. A sports team. an ambitious and cut throat team who will trade you off if they see you're not an asset any longer, rather than encourage you to move cross functionally.

    Yes, I would recommend this company to a friend

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    11 people found this helpful  

    Formerly 5-star, now a bit adrift

    Director of Engineering (Former Employee) Los Gatos, CA

    ProsSmart co-workers with the basics of a great corporate culture.
    Lack or management direction means lots of job flexibility (back-handed pro?).
    Good product that has potential.

    ConsLacking a future strategic vision from the exec team.
    Not an innovation culture for engineers, more of a tinkering culture with mindless obsession to A/B testing.
    Didn't learn from the Qwikster debacle and hasn't returned to a focus on customers - they're just numbers on a chart to management.

    Advice to Senior ManagementRealize Netflix needs to be more than just a content middle-man to succeed long term.

    I had a great ride at Netflix up to the point where Reed torpedoed the company with the Qwikster idiocy. Despite the obsession with testing user experience, almost nothing was done to test consumer reaction to the Qwikster plan before it was announced (haphazardly at that).

    Put customers first again and deliver the BEST combined streaming and DVD experience possible. Despite the religious conviction to kill the DVD business, wait on doing this until the rest of the population is ready for it. Forcing the issue is hurting Netflix in the short term, and this damage is opening an opportunity for competition.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    1 person found this helpful  

    Great product, terrible management

    Customer Service Representative (Current Employee) Hillsboro, OR

    ProsFree subscription, relatively high pay for the work, fun atmosphere

    ConsCompletely mismanaged, focus on average call time rather than customer service

    Advice to Senior ManagementI understand labor is expensive, but customer service is more important than cost. Rather than outsourcing to 3rd party call centers that don't know how to answer generic questions about your service and worrying about getting customers off the line, direct those calling to educated representatives who can help them with any issue and not worry about call times. Granted, you don't want people carrying out personal conversations all day, but helping an elderly customer who is not tech savvy or trying to handle a complex billing issue should not be penalized as those are the customers you want to help in order to retain their business.

    No, I would not recommend this company to a friend

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