Netflix

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Netflix Reviews

Updated Jul 5, 2014
All Employees Current Employees Only

3.2 394 reviews

71% Approve of the CEO

Netflix Founder, Chairman and CEO Reed Hastings

Reed Hastings

(306 ratings)

52% of employees recommend this company to a friend

Review Highlights

Pros
  • Freedom and Responsibility" is their guiding phrase here and it is true(in 29 reviews)

  • Good Pay & Fact paced work environment(in 18 reviews)


Cons
  • Netflix makes no secret about it's high performance culture, which results in a very high turnover(in 18 reviews)

  • IT IS LITERALLY TRUE THAT IT IS CULTURE OF FEAR, no matter how talented you are(in 17 reviews)

69 Employee Reviews Back to all reviews
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    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
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    • Disapproves of CEO

    12 people found this helpful  

    This place is absolutely grueling; they eat you up and spit you out.

    Anonymous Employee (Former Employee) Hillsboro, OR

    ProsSalaries are at or above the market rate.
    Good stock options for salaried employees.
    The ability to work remotely, from home.

    ConsWorking around the clock, phone calls during vacation.
    Very high attrition rates
    Constant fear of being let go
    Always switching directions while running full speed ahead.

    Advice to Senior ManagementQuit being elitists. Your company is a revolving door and you continue to lose brilliant people because you don't treat them like human beings.

    At the rate in which Netflix hires & fires, I'm amazed that they are sill able to find people to interview!

    No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    17 people found this helpful  

    Crippled Culture

    Anonymous Employee (Former Employee) Los Gatos, CA

    Pros-some phenomenally smart people
    -great resume builder (if you have the ability to insulate yourself from the cons)
    -the opportunity for exposure to leading-edge work
    -great communication about strategic direction of the company and understanding -- everyone know what it as stake
    -free membership

    Cons-much talk about Netflix 'culture' internally, but few walk the walk. Politics and immaturity are alive and well here, especially at the senior management level despite popular internal belief
    -people disappear (are fired) daily, and the excuse is often simply 'not a fit'. You never know when your number is up
    -company programs such as benefits changes, SOP etc., which are meant to be leading edge, simple, and innovative are most often poorly communicated and confusing
    -unprofessional behavior such as disparaging remarks, put-downs, and talking behind the backs of others, from those who should be modeling the opposite behaviors
    -limited structure in certain areas where at least some process would be helpful, often feels like throwing darts in the dark and decisions are often emotionally based on not data-driven
    -speaking up earns you a target on your back

    Advice to Senior ManagementYou cannot continue to tell yourself over and over that your culture is innovative, fresh, and uncomplicated, because it is not. Perhaps it is time to be realistic and call it for what it is. Perhaps then you can be self-reflective enough to change for the better.

    No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    20 people found this helpful  

    Netflix as a service is great, but I don't recommend them as an employer, at least, not at the Hillsboro call center.

    Customer Service Representative (Current Employee) Hillsboro, OR

    ProsLike many of the reviews have already said, Netflix does offer some nice employee benefits, especially the employee stock purchase program (take a look at what Netflix stock has been doing, the last couple of years - you'll wish you'd bought in 2007)

    I've met some great people while working there, both peers and supervisors.

    For the most part, customer support is incredibly easy, because the service itself works pretty smoothly. When it doesn't, CS reps have the power to make things right for customers, which is fabulous.

    Unlimited time off (within reason, and when it's available) is awesome.

    ConsUltimately, the cons outweigh the pros. I will be voluntarily leaving Netflix for a new job in the very near future.

    Netflix treats employees like they're completely expendable. I realize that no one is indispensable to a company, but Netflix uses up employees like I use up tissues when I have a cold. The turnover is ridiculous, and it doesn't have to be that way.

    For CS reps, the main statistic used to determine our "worthiness" is the DSAT. Customers get asked a simple question after contacting customer service: "Were you satisfied with the call?" A "no" response counts against the rep, even if it was something the rep couldn't control (I'm sorry, it looks like your bank declined your card for this month's service fee.), or the customer was making an unreasonable demand (I got a disc that won't play! Give me six months of free service or I'm cancelling!). Netflix's stance is that we should be able to sugar-coat bad news so well that the customer doesn't hang up unhappy. This method of measurement is incredibly flawed and has led to reps "gaming" the system to avoid "no" responses.

    Netflix does not give raises. Period. Not for cost of living, not for length of time employed, not even for outstanding performance. I have worked there 3+ years and my stats have been stellar the whole time. So stellar, I'm one of the people they have trainees shadow, to hear how to handle calls properly. I have *never* gotten a raise. Monetarily, Netflix considers my value to be the same as a new hire who just got out of training.

    No paid time off. (Unless I want to take a pay cut and bank that toward paid time off.)

    Mandatory overtime during the holidays. (They're promising it won't happen again this year, but that's what they said last year ... and we had mandatory overtime for three months last winter. And the winter before.)

    Extremely limited career options - unless you want to be a CS supervisor, you're pretty much out of luck at the call center.

    Narrow-focus hiring - Netflix hires people with EXACTLY the skills they need for a particular position. If that position goes away, so does the person. There is very little provision for cross-training or retraining a good employee to fit them in somewhere else.

    TRaSE - one exception to the cross-training policy has been TRaSE, which is a disaster, so far. TRaSE combined the department that handles streaming tech support escalations with the department that handles loss prevention: billing fraud, shipping issues, physical inventory problems and website content issues. They all received cross-training, and even though there's more people to handle problems now, CS reps can never get a response when they have an urgent loss prevention issue. Reps have to tell customers "someone will get back to you within 1-3 business days." What happened to "one call resolution"? There's a guaranteed "no" response for my DSAT. Thanks a lot.

    Workforce Management can't seem to forecast how much staff is needed; we will have weeks where they offer to let reps go home early every day, and then a couple of weeks later, they're offering voluntary extra hours and begging people to stay after their shifts. This is probably related to the fact that Marketing doesn't feel like they need to let anyone know about promotions until the last minute.

    Speaking of Marketing, they don't seem to feel a need to ask anyone what kind of impact various promotions will have on the rest of Netflix's operations. The "no credit card necessary for a free trial" promo was a fiasco, much of which could have been avoided by asking some seasoned reps a few key questions.

    The same can be said about some of the "tests" that Engineering sets up on the website. Isn't it logical to maybe ask a few questions of the people who actually talk to the customers before you try something out? I realize that we need to find out what works and what doesn't, but if a "test" makes the service unusable or unpalatable for a customer and they call to complain, CS reps can't remove them from the "test". Netflix is willing to lose the customer because that's a valid "test result". There has to be a better way.

    The Canadian service was launched prematurely, in my opinion. Many of the calls we get from Canadian customers center on the lack of content, especially newer releases. The Canadian streaming library will grow, just like the US library, but that's not a satisfying answer to Canadian customers. Thanks for another "no" response on my DSAT, Marketing department!

    Advice to Senior ManagementThe service works so well. Figure out a way to make your human resources department work at least half as well. You are losing good employees at a ridiculous rate, which is going to start affecting customer satisfaction, and ultimately, your bottom line. Dealing with the general public is stressful enough; your outstanding employees shouldn't have to deal with unfair treatment from you, as well.

    No, I would not recommend this company to a friend

  1. We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    8 people found this helpful  

    Stay Away. You do not want to work here.

    Anonymous Employee (Current Employee) Hillsboro, OR

    ProsNice location
    New management that has been brought in knows what they are doing
    Free coffee and Netflix account
    Benefits are ok
    Pay is good

    ConsReally scary place to work. There is so much fear in the culture in the call center that it is difficult to work there. The new Director is a joke. He has no idea what he is doing and is making decisions that will hurt the call center. There are few people who respect him as a leader and we look to our Managers for guidance.
    There is no clear direction and even though they talk about coaching their people it is not true. The coaching has no impact and people are fired due to not being supported properly.
    There are so many other Supervisors looking for jobs because they cannot stand it there. I cannot wait to get a new job.
    Attrition there is so high. You can see new people brought in and the next few months they are gone. I have never seen a place tat makes so many snap decisions on people which supports the fact that Netflix does not focus on people development.

    Advice to Senior ManagementHave senior management from corporate due focus groups to see how poorly this place Is being run. I have worked in call centers before and if the leadership does not change things then they will have a hard time hiring people. None of my friends will come to work here because they know the reputation. People stay away. It is the worst place to work in Oregon.

    No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    5 people found this helpful  

    Stressful is an understatement

    Customer Service Representative (Current Employee) Hillsboro, OR

    ProsGood pay, good benefits, awesome co workers

    ConsThis is one of the most stressful work environments I have EVER worked at. Seems like no one has worked there longer than a year. Everything is based on your dissatisfied percentage and its impossible to satisfy everyone. ESPECIALLY when it is a dsat about service not rep. To Netflix, its the same damn thing. My supervisor was horrible and they all just sit together and chat all day. Almost seems like arent doing a damn thing.

    Advice to Senior ManagementIf your employees werent so stressed out all the time, maybe you would see better performance.

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    21 people found this helpful  

    Three works can summarize the culture at Netflix. : Culture of Fear.

    Great Service But Not Great A Place for A Career (Former Employee) Los Gatos, CA

    ProsNetflix base salaries are high. Engineers are all very senior. The buildings are beautiful and having onsite expresso machines is wonderful. The location near Los Gatos is great. Everyone outside of Netflix understands and loves the service which is a pretty big perk.

    ConsNetflix is the first place I've worked where you can get fired for doing too good of a job. Managers are always changing usually as a result of being shown the door. The constant turnover leads to another problem in that there is not much domain expertise in the systems built in Netflix because of the high turnover.

    There is no career growth in Netflix. What you are hired for is more than likely what you will be doing for your stay at the company which on average is only a couple of years. There are cases where engineers / managers morph into something different but it was very rare.

    Box lunches are provided but they are terrible. That food is not meant for human consumption. A variety of vendors would be nice.

    The unlimited vacation policy is touted as a key benefit but watch out. Constantly changing priorities and short deadlines along with no job overlap means you are going to be able to take that nice vacation to take.

    The compensation is skewed in that there are no bonuses or stock grants for the rank and file employees. Insurance for anything beyond the employee ( significant other / family ) will be passed along to the employee. In many cases I've heard this can pretty expensive.

    I will say that I did have some good times at Netflix. If you are considering it as a company do your homework, ask the right questions, and make sure you weigh the pros and cons of the environment.

    Advice to Senior ManagementFix the culture. While there has been a steady stream of engineers and managers to choose from times have gotten better and there are other choices. Netflix could be so much more if you valued your employees, focused less on the short term distractions, and invest more on making employees love the work environment in the same way everyone loves the Netflix service.

    No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    7 people found this helpful  

    Smart People; Poor Management

    Customer Service Representative (Former Employee) Hillsboro, OR

    ProsPay 14 bucks to start
    Free Plan
    Super Smart team mates. Leaving my team was the worst part of loosing my job. They were all smart, witty and funny

    ConsFear based management
    No rules or policies
    No paid time off

    My first TM (team manager) spoke to me for a total of 10 minutes during my first 6 months there. She was fired without explanation after 360 reviews. My second TM was present during all team meetings but was usually busy on a laptop IM'ing with someone else rather than participating.

    Even during my firing she was on her phone texting. I was given no information outside of a prepared packet and was asked to sign zero paperwork. I was escorted from the building like a criminal and the only reason anyone knew I had left was because of a pre-written email I was able to send when I returned to my desk to gather my things. Fear for your job makes you write an exit email months before you loose your job

    Advice to Senior ManagementSpeak to your employees! Don't treat adults like they are children. TM's should give Supervisors the ability to make decisions about their teams rather than having to go through multiple people to get an answer. Give good feedback along with bad. I only received praise about awesome statistics when I brought it up to my supe. Realize that the pool of people in Portland is dwindling and people are aware of how bad the conditions really are. No amount of free mac and cheese can bring in the masses.

    No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    7 people found this helpful  

    Good for the short run, high turnover, long hours, don't get too comfortable

    Customer Service Representative (Current Employee) Hillsboro, OR

    ProsHealth insurance from day 1 is always nice.

    ConsHostile work environment. They are constantly hiring and firing. If you don't meet the metrics, be prepared to walk. Management fires people and says nothing to their teammates. You can take a reduction in pay to get vacation time which I found completely ridiculous. I did not ever feel like they appreciated the hard work that I did. I exceeded all metrics, trained new hires, and monitored the team chat for assisting on calls. People who have worked there for 2 years have never gotten a raise.

    In addition to the above, I found the people there to be extremely unhealthy. Netflix offers food in the break room, but all of it is cheap with high sodium levels and MSG. simply add water, heat and serve. I'll pass.

    The customers can also be downright abusive at times. Why on earth do you feel the need to cuss someone out when your movie didn't arrive? Calm down folks!

    Advice to Senior ManagementOffer incentives for good service other than allowing the reps to keep their jobs.

    No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    5 people found this helpful  

    Good pay, terrible communication between management and employees

    Customer Service Representative (Former Employee) Hillsboro, OR

    ProsGet health insurance on date of hire, and decent pay
    Eight free dvd at a time plan
    Great co-workers
    Free food
    Very nice cleaning crew
    Near easy freeway access
    Close to many restaurants

    ConsLack of communication between management and employees and many managers/supervisors who have little or no experience working with other people or managing in a constructive manor. Fear based management style, the sense of loosing your job for lack of staying within the metrics, your supervisor having a bad day, or any other reason they come up with. Manditory overtime with the expectation you will work it or loose your job. NO respect for doctors notes. The large number of people getting walked out on a daily and weekly basis. Seeing co-workers in tears over there job.

    Advice to Senior ManagementIt would be great to hear feedback some day that Netflix, is an awesome place to work. From ex-employees instead of disgruntle employees who wished they never worked for your company. Netflix has a great product, it would be nice to see the same effort put into the employees moral.

    No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    11 people found this helpful  

    Good Developers but bad Company Culture

    Anonymous Employee (Current Employee) Los Gatos, CA

    ProsAs a senior developer, you are working with a group of senior developers, and developers are working together to get things done

    ConsAs posted on Internet by Company Management, Netflix DOES NOT treat employee as a member of family, you have to be always prepared that your manager would let you go because:

    1. You did a great job and mission is complished, so they don't have to keep you anymore
    2. Your manager find a person "better" than you
    3. Project did not work out smoothly, developer is likely the one to be blamed.

    Advice to Senior ManagementNo advice

    No, I would not recommend this company to a friend

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