Netflix
3.2 of 5 376 reviews
www.netflix.com Los Gatos, CA 1000 to 5000 Employees

Netflix Reviews

Updated Mar 27, 2014
All Employees Current Employees Only

3.2 376 reviews

                             

71% Approve of the CEO

Netflix Founder, Chairman and CEO Reed Hastings

Reed Hastings

(295 ratings)

51% of employees recommend this company to a friend
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2 people found this helpful  

I would probably still be at Netlfix if I hadn't returned to school

CSR1 (Former Employee)

I worked at Netflix full-time for less than a year

ProsI wanted to put in my two cents because, unlike the other reviewers, I had a mostly positive experience working at Netflix. I was hired as a temporary worker during the summer and only left to go back to school. The initial training was very good and it was easy to get help when needed on an ongoing basis. I got regular, useful, feedback from my manager and my coworkers were also very helpful. The pay was very good (as a temporary employee I made $13 an hour, and permanent employees get $14 min). The benefits as a temp. employee were also very good.

ConsAll of my cons are due to the nature of the job, and not Netflix itself. Customers often get frustrated when calling tech support and they take it out on who they are talking you. I've done it myself. I almost lost my voice a couple of times from talking so much, but I didn't meet anyone else with that problem. Most of the employees also worked evenings, weekends or both because those are the high-call-volume times. I personally worked swing shift Wed. though Sun.

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1 person found this helpful  

It is a OK place to work.

Anonymous Employee (Current Employee)

I have been working at Netflix full-time

ProsBetter than average Salary. Freedom and responsibility culture.

ConsNo Job security. You never know when you will be fired

No, I would not recommend this company to a friend

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1 person found this helpful  

Decent pay, good feedback from supervisors

CSR1 (Former Employee)
Hillsboro, OR

I worked at Netflix full-time for less than a year

ProsGood pay for the work
Laid back environment with lax dress code
great employee benefits
free/cheap food in the breakroom

ConsWhen something changes, employees find out when the customers do.
Mass layoffs when call volume decreases.
I've heard they don't do re-hires.

Advice to Senior ManagementGive your employees heads up on major company changes so they can be properly prepared/trained to deal with those calls.
Also, don't lay off good employees the week they are supposed to be converted. It gets their hopes up and I felt kinda blindsided because I was continually getting positive feedback and was told my conversion was pretty much locked in.

Yes, I would recommend this company to a friend

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Work hard, be innovative, and always be prepared

Anonymous Employee (Current Employee)
San Jose, CA

I have been working at Netflix

ProsYour peers are excellent and from all walks of life
Training is encouraged and done well
work/life balance exists

Consthis is not a long term choice and the culture deck is true

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Smart People, fast moving

Anonymous Employee (Former Employee)
Los Gatos, CA

I worked at Netflix

ProsWorking with talented people and visibility into company strategy and direction

ConsPressure to work long hours

Yes, I would recommend this company to a friend

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Challenging but worthwhile.

Customer Service Representative (Current Employee)
Hillsboro, OR

I have been working at Netflix

ProsTwo-week intensive training, $10,000 per year allotment for health insurance or as taxable income, 401(k) Matching up to 3%, FREE 8 DVD at-a-time plan + Watch Instantly plan, Awesome lunchroom amenities [free popcorn, apples, bananas, Macaroni & Cheese and Cup-o-Noodles]. Plus, Workforce Management contracts with local food vendor trucks for availability during peak lunch hours. Availability of 4-10 hour shifts. Comfortable and fun work atmosphere, never a dull moment.

ConsCustomers. Talking with customers day in, day out can be rough on moral [but that is the job, right?!] Just remember, "it's just movies, they aren't mad at you." That was a piece of advice that I was given and I remember it anytime a customer was rough with me.

Advice to Senior ManagementDo not be so quick to judge the abilities of a representative based on a few days or even a few rough weeks. The job is not easy but with your help, it can be. "It's just movies."

Yes, I would recommend this company to a friend

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Good company - Great people

Anonymous Employee (Former Employee)

I worked at Netflix

ProsGreat technology and very big market opportunity make this a great company to be a part of. Leadership has made a bad move and this will pass.

ConsCurrently there is a lot of bad press and there are risks that a competitor will buy them or drive them out of business.

Advice to Senior Managementfind a strategic alliance that will provide the capital needed to continue to acquire content as you perfect the streaming service - HD streaming needs lots of work.

Yes, I would recommend this company to a friend

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Overall great place to work.

Anonymous Employee (Former Employee)
Los Gatos, CA

I worked at Netflix

ProsOpen communication with different levels of management. Working with hard working, smart, and talented people who push you to succeed.

ConsNot many opportunities for career advancement in my field - often felt stuck doing what I was doing. Side projects were slim to none.

Yes, I would recommend this company to a friend

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2 people found this helpful  

Great place to work so far

Senior Manager (Current Employee)
Los Gatos, CA

I have been working at Netflix

ProsI've had a great experience so far, especially after coming from another company where it was all about politics and not about delivering results. My Netflix experience so far is that if you're smart and get stuff done, you will be appreciated and rewarded. If you're looking for hand-holding, this is not the place for you. But if you're entrepreneurial, self-motivated and like challenging the status quo, then Netflix is a great place to work.

ConsNone so far other than the commute. The lunches get a bit repetitive, but who's complaining when they bring it in for free? OK, I suppose it would be nice if they didn't always have meetings during the lunch hour, but that's about the biggest complaint I have - and I don't even really mind.

Advice to Senior ManagementKeep hiring great talent and encouraging them to take smart risks. The past few months have been challenging, but learn from your mistakes and keep focused on delivering the best customer experience possible.

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8 people found this helpful  

Networking + Not Screwing Up = Another Paycheck

Anonymous Employee (Current Employee)
Hillsboro, OR

I have been working at Netflix

ProsPay for the qualifications is above average, upper management does a pretty good job of taking executive initiatives (not in sync with reality of call center at times) and implementing them to meet goals with minimal moral-related blowback given the abnormally lofty expectations at Los Gatos. Opportunity to advance and stay challenged for a call-center environment is above average...catch 22 of this is listed below.

ConsIn this company, what you know and who you know go hand in hand. Floor management is given independence to run their teams their way, provided they hit goals and don't draw too far outside the lines. This in some ways creates a public school environment: Some teachers inspire their students...some make them want to drop out entirely. From the top down there is a constant but rather inconsistent level of pressure to perform or face termination. When there is a lull in customer volume, employees are given adequate time and support to develop their skills...if the volume spikes unexpectedly however, external pressure related to the bottom line overrules, and suddenly everyone in the center is under the guillotine again. As an employee that has seen 80% of the center (now 900 strong) replaced with fresh meat in only a years time, and a large number of those let go having equal or better performance than my own (networking is key), it is frustrating to see so much talent go to waste on a regular basis as a result of a supervisor's<team manger's<director's<corp exec's own stress to perform-or-face-a-similar-fate mentality. Going back to the Pros, you can advance rapidly if you make people notice the positive things you do at the right time, because every level in the hierarchy drops like flies.

Advice to Senior ManagementSLOW DOWN and don't lose your center! When you have potential competitors with pocketbooks 1000x the size I realize this is difficult, but it is not a positive position to be in from an internal culture standpoint. If expansion continues without re-evaluation of what makes the company worth working for other than the paycheck, you will exhaust your talent pool, be forced to outsource, and turn into just another company with a generic, pre-programmed message: "What other choice do you have?"

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