Netflix
3.2 of 5 376 reviews
www.netflix.com Los Gatos, CA 1000 to 5000 Employees

Netflix Reviews

Updated Apr 4, 2014
All Employees Current Employees Only

3.2 376 reviews

                             

71% Approve of the CEO

Netflix Founder, Chairman and CEO Reed Hastings

Reed Hastings

(295 ratings)

51% of employees recommend this company to a friend
203 Employee Reviews Back to all reviews
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3 people found this helpful  

You will experience freedom and responsibility

Senior Software Engineer (Current Employee)
Los Gatos, CA

I have been working at Netflix full-time for more than a year

ProsHands down the best place I've ever worked. They treat you like an adult. You are allowed to determine your path at the company and given the freedom to do what you think is best. You are also awarded with above-market salaries.

ConsPeople who need a lot of hand holding will not do well.

Advice to Senior ManagementKeep doing what you are doing.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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3 people found this helpful  

Excellent company to work for

Senior Software Engineer (Current Employee)
Los Gatos, CA

I have been working at Netflix full-time for more than 3 years

ProsIncredibly talented coworkers, opportunity to make a difference (your work is really seen in other parts of the company), very interesting area of work, top company in the world in its field, excellent compensation.

ConsVery specific areas of work, it might be difficult to transition to other groups or do anything different if you are not a fit.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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2 people found this helpful  

Customer Service Rep--definitely NOT Customer Care

Customer Service Representative (Current Employee)
Las Vegas, NV

I have been working at Netflix full-time for less than a year

Pros-Free Netflix (streaming plus 8 dvds at a time)
-Comfortable Location
-Call center environment laid back so you can wear what you like
-Fun is encouraged (but not easily attained)
-Good Pay
-Excellent fun and Training

Cons-3rd Party Call center expectations-with Telus International as the client. (Telus is not as "laid back" as Netflix proclaims to be so there is a bit of a disconnect there).

-Changes made quickly after start so some training tools were useless such as:
-Have to keep up with 3 different metrics--which is fine except for the Average Handle Time is 5.5 min--which in training was not an issue. This metric supports customers who know what they're doing such as: how to use a PC, know what kind of PC they have, IF it is in fact a PC, aware of any info on their devices. In other words a lot of elder cust may feel frustrated that agent is more worried about handle time instead of providing best cust service experience. Double Digits are not your friend. So trying to troubleshoot a technical issue with someone who is not very tech savvy in under 9 minutes or calming an irate cust because the system charged them even though they deserved a free trial or the NUMEROUS calls for payment authorizations which cause a lot of cust to have to keep double the amount of their service cost on their card at all times

-Technical training is not a requirement but you'll notice most of Team Leads or CSR2's are very techy--which makes for satisfied cust because they may be able to explain why their internet may not be working properly in a confident knowing manner. Overeducating is a no-no but you will find them doing this.

-You are basically encouraged to hurry the cust through the phone call and if they cannot speak English (no spanish support) you are encouraged to have them get an interpreter--also if they are not computer savvy (like some elderly people) you are encouraged to have them try back later when they can get someone to help them. Its basically refer refer refer refer when you can. Not really customer service based or rather not really customer-based.

-Telus very strict scheduling environment. Make sure your attendance and adherence are on point
-Recording phone calls and allowing you to listen to all your mistakes or rather having a supervisor point out things you did wrong (not much Pos feedback) and write you up for it is supposed to be a method of "coaching" but feels more like Big Brother. The threat of being let go is constantly hovering over your head.
-The position itself seems highly energetic but is unstable--no career focus there
-Turnover is atrocious. which leads to back-to-back calls with no breaks between. Being late or absent on weekends is double the penalty. And the schedule can change without notice.

Advice to Senior ManagementIf you're at a job for 8 hours a day--and it's not supposed to feel like work--then FUN--give us a reminder. Your brain can feel abused after back-to-back calls dealing with some incredibly rude cust with no support from upper management on very common issues such as Payment Auth. Hear your associates. They matter. Without them--you have no company. And without customers--guess what, you also have no company.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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3 people found this helpful  

Excellent work environment

Senior Software Engineer (Current Employee)
Los Gatos, CA

I have been working at Netflix full-time for less than a year

ProsThe best part about working at Netflix is the people. I've worked at both Microsoft and Amazon before coming to Netflix, and the people at Netflix are of a higher quality. Each person seems to be very good at what they do, and I feel like I can learn from them. I never realized before what a joy it is to work with great people. Other great things about Netflix are high salary and free meals.

ConsThere isn't much of a career path. If you want to be a manager or director, you might not have much success at Netflix. I view Netflix as a place where people come to work during the day and then go home to their families at night.

Advice to Senior ManagementMake the stock price go back up!

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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2 people found this helpful  

Demanding and rewarding

Anonymous Employee (Current Employee)
Los Gatos, CA

I have been working at Netflix full-time for more than 10 years

ProsNetflix expects the best of everyone, pushes us to be as great as possible, and is extremely candid with feedback and advice to help realize that objective.

ConsDon't expect to kick back - it's a demanding environment. That said, it's not ell encompassing - there's room for a real life outside work too.

Advice to Senior ManagementFocus on the future, and don't regret lessons learned from the past.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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2 people found this helpful  

Their call center is a meat grinder

Customer Service Representative (Current Employee)
Hillsboro, OR

I have been working at Netflix full-time for less than a year

ProsFree Netflix account. You also get free self-worth and self-esteem draining sessions with management.

ConsInsane high turn-over. Lack of support from management..

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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4 people found this helpful  

The best design culture I have ever been in.

Creative Director (Current Employee)
Los Gatos, CA

I have been working at Netflix full-time for more than 5 years

ProsInnovation is not hampered by unnecessary process. Designs are not approved by executives or committee they are approved by the users. This is an environment that promotes creativity.

ConsYou must be able to let your work go. For every test that wins 4 other designs fail. Being able to learn from designs that fail is difficult to do when you are emotionally invested in them.

Advice to Senior ManagementGive highly talented, less experienced, candidates an opportunity to interview. Raw talent, in a fully formed adult, at a great company yields great results.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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2 people found this helpful  

Best place I have ever worked

Director of Engineering (Current Employee)
Los Gatos, CA

I have been working at Netflix full-time for more than 5 years

ProsLeading edge technology, not afraid to do things differently if it makes sense, agile and low process overhead for getting things done. Clear focus on a simple business model, with clear responsibilities and freedom on how to deliver.

ConsYou have to be comfortable with rapid change, ambiguity and have enough self confidence to cope with the culture. It's not a place for people who like to know what the rules are and follow them.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Work hard, be innovative, and always be prepared

Anonymous Employee (Current Employee)
San Jose, CA

I have been working at Netflix

ProsYour peers are excellent and from all walks of life
Training is encouraged and done well
work/life balance exists

Consthis is not a long term choice and the culture deck is true

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4 people found this helpful  

Started off great and degraded from a very positive culture to your typical production line call center.

Customer Service Representative II (Current Employee)
Hillsboro, OR

I have been working at Netflix

ProsGreat pay, good benefits and an annual bonus package to pay for benefits with the option to pocket what you do not use. Decent hourly rate of pay for the industry.

ConsSchedule changes based purely on performance with no regard to personal needs, including family or school schedules. Court ordered child visitation is also not recognized. When this was brought to management during the last shift bid it was made clear that there were no personal accommodations being made everything was purely performance based. No annual reviews and or raises. No vacation pay, if you are able to get time off approved you are expected to cover it out of pocket. When ill management will use various tactics to make you feel guilty about not coming in to work.

Advice to Senior ManagementTreat all of your employees equally. There are currently 2 internal sites, one runs using the original Netflix values, the other is run like a typical turn and burn call center. Allowing some flexibility in schedules puts less stress on your employees, also vacation pay and allowing time off would help reduce the amount of turnover that happens and would also keep employees happier and more productive. This would also reduce the cost of having to train more employees. Also taking feedback from your employees about conditions would also improve morale by making your employees heard.

No, I would not recommend this company to a friend

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