Netflix
3.2 of 5 392 reviews
www.netflix.com Los Gatos, CA 1000 to 5000 Employees

Netflix Reviews

Updated Mar 1, 2014
All Employees Current Employees Only

3.2 392 reviews

                             

71% Approve of the CEO

Netflix Founder, Chairman and CEO Reed Hastings

Reed Hastings

(305 ratings)

53% of employees recommend this company to a friend
64 Employee Reviews Back to all reviews
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    5 people found this helpful  

    It's an OK stepping stone, but get out when you can.

    Customer Service Representative II (Former Employee)
    Hillsboro, OR

    ProsPerformance based -> better performers get to pick their hours.
    Free Food! Free Netflix Subcription!
    Decent pay and benefits.
    Easy communication between teams/HR/Loss Prevention.

    ConsAngry customers whom you cannot help at all... The job is basically sitting there and getting yelled at about New Releases.
    Quite a ways from the Portland Metro area. Good luck if it snows or traffic gets bad. Those WILL get you write ups the first time and every time.

    Advice to Senior ManagementArguably incompetent management team. You never see them, and when you do, they can't really help. They may, however, get into their "manager" voice and spout phrases they read out of a business life book. Not enough investment in the reps. If you don't hit the numbers, you get a talking to. If you perform well (According to the recent "shift bid," I was in the top 10% of performers) you'll never hear from them. One bad month is more impactful to them than 9 months of high end numbers.

    No, I would not recommend this company to a friend

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    17 people found this helpful  

    Pay was great, leadership was horrendous..

    (Former Employee)
    Los Gatos, CA

    ProsGreat Pay
    Decent health plan
    Great amenities
    Building was well maintained/clean
    Decent Swag
    Plenty of parking
    That's about all for the "pros' and that was a stretch.

    ConsNetflix is an HR driven company. As far as I am concerned they are the "bullies" of Netflix. Nothing is confidential. Be prepared, whatever you discuss with an HR employee will be leaked out to nearly everyone at Netflix. They will take confidential information and turn it into the joke of the day. Senior/Executive HR staff is crass and they seem to think cursing in front of others and telling lewd jokes is appropriate workplace etiquette.

    No-vacation policy (As far as I am concerned, it is a scam). They work you so hard you feel guilty about taking time off. Between the blackberry they "give" you as soon as you walk through the door, and the laptop you will receive, you are never off the clock.

    The revolving door in this place will literally make you dizzy. During my time at Netflix I can't even begin to count how many employees were terminated or resigned on a daily basis. Senior management even seemed to be desensitized to the large number of terminations.

    No job security. You can be doing a fantastic job one day and the next day you are "re-structured"

    Reed - Do yourself a favor.. Hire senior staff who truly understands the values that you believe in and who want their employees to embrace them. Currently the values are about as clear as mud. If one truly tries to abide by every aspect of what it reads, they will be fired. Wake up buddy, you are smarter that? Aren’t you?

    Advice to Senior ManagementStop having meetings about having more meetings. A lot of managers at Netflix seem to be good at doing that. What amazed me is that even though all they do is seem to be locked in conference rooms all day, nothing good ever comes out of them. Perhaps they are plotting who to fire next??

    No, I would not recommend this company to a friend

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    4 people found this helpful  

    Once a nice place to work... Now... Not so much...

    Customer Service Representative (Current Employee)
    Hillsboro, OR

    ProsFree Netflix Account
    It's good to have a job in a bad economy.
    You actually get health benefits even if premiums are going up.

    Cons-Cult like atmosphere. If you don't tow the current corporate mantra, be prepared to be ostracized.
    -Bad communication. Be prepared to receive the wrong information from people and little help getting it clarified. Your manager may be the one giving you the wrong information.
    -Poor quality metrics. Call center did not always focus entirely on numbers. Now it appears to be all they care about, even if the metrics system is flawed. You can be fired if as little as 2% of the callers you speak with leave negative feedback. In many cases you do not have much control over the reason someone is leaving negative feedback. Be prepared to accept that it is your fault no matter what the reason for the negative feedback was.
    -Lack of ownership. You may not get backed up by your manager or your manager will bend policies to avoid taking escalated calls.
    -Lack of respect. Management will act as if you're incompetent and don't know how to do your job during team meetings. Very belittling tones used from the people who spend the least amount of time on the phone.
    -Little chance of career advancement. You may be able to become a supervisor, but that's about where it tops out at. CSR II is basically doing the grunt work of a supervisor for a meager pay increase. Despite this, it is an improvement over how it used to be where a promotion usually meant you'd be fired within three months.

    Advice to Senior ManagementBe prepared for a downturn in the quality of the call center once the recession lifts. When people are not so desperate for a job, you will have a much thinned pool worthwhile employees. As technology changes to streaming you will need more skilled reps who actually understand what they're doing rather than reading scripts.

    No, I would not recommend this company to a friend

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    6 people found this helpful  

    Not worth the stress! Everyone hates their job there!

    Customer Service Representative (Current Employee)
    Hillsboro, OR

    ProsGood Pay
    Free membership
    Clean environment
    Research is very helpful
    Free coffee and popcorn
    Direct deposit
    Netflix gear
    Close to public transportation

    ConsTons of Stress!
    Things change at a moments notice
    No sick time
    No vacation time
    No Holiday pay
    impossible to get time off
    Not flexible with shifts forget it students!
    Mandatory overtime if you don't pick a time they will. I was stuck there till 2am!
    Inconsistency in policies
    They concentrate on the negative calls hence dsat!
    HIGH turnover
    Unhelpful Technical support
    No shift drop or pick ups
    Have fun getting yelled at for wait times and watch instantly issues!
    Open 24 hours 7 days a week but for a lot off issues support staff isn't available.

    Advice to Senior ManagementIf you were the leading company in customer satisfaction years ago when people actually enjoyed working there why did you change it?

    You need to realize that people call in because they have a problem. Work on trying to fix the issue and not on figuring out which reps sugar coat the awful truth the best.

    Give you CSR'S the tools to actually help your customers. Don't have them tell customer That they are capable of handling any situation when they can't! Some CSR's want to help but it doesn't get past the contact notes.

    No, I would not recommend this company to a friend

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    5 people found this helpful  

    They hire you and then fire you

    Operations Supervisor (Former Employee)
    Worcester, MA

    ProsGreat for silicon valley rockstars who live there jobs.

    ConsNo upward mobility unless you want to move across state lines. If you do not accept promotion you start to feel the screws tightening to leave.

    Advice to Senior ManagementRelax. You will all be out of work in 5-7 years when everything goes online streaming.

    No, I would not recommend this company to a friend

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    8 people found this helpful  

    Middle management is arrogant and incompetent

    Senior Software Engineer (Current Employee)
    Los Gatos, CA

    ProsGood location, free lunch, ability to choose laptop, corporate culture looks good on paper

    ConsMiddle management is unable to effectively plan; they do not understand the strengths and weaknesses of their teams and seem to be mostly interested in protecting their bloated salaries. 20% of work force should be terminated. The other 80% is so segmented that they are unable to accomplish anything of any real value. Netflix was probably a great company to work for a few years ago, but is dangerously mismanaged now.

    Advice to Senior ManagementStart over. The company has great core beliefs but fails to efficiently execute.

    No, I would not recommend this company to a friend

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    7 people found this helpful  

    It's a job, but only just that.

    Customer Service Representative (Current Employee)
    Hillsboro, OR

    ProsNo reason to work there unless you are a masochist.
    You can earn the same money selling vacuum cleaners.

    ConsWhere do I start?
    No respect for employees.
    No vacation time.
    No sick leave.
    No consistency.
    No defending yourself.
    No dialogue.
    No sense of reason.
    No rules for managers, supervisors or "teachers pets".
    "Career Advancement" practically guarantees you'll be fired.

    This is an awful, oppressive, fearful, negative and pitiful place to work. Seriously, go to Burger King or Walmart because they'll treat you better. For the "good wage (cough)" you'll end up with ulcers and a need to explain why you were fired to your next employer.

    Advice to Senior ManagementThe corporate office needs to understand that in order to be #1, you have to treat people with respect. I have an MBA in Business and I'd never, ever treat people the way this company treats people. My advise? Fire your managment team in Hillsboro and start from scratch - you've got some major weak links there. They have ruined the call center. Being #1 is worthless if your employees hate every minute they spend there. I know I did.

    No, I would not recommend this company to a friend

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    5 people found this helpful  

    Not Worth It

    Customer Service Representative (Current Employee)
    Hillsboro, OR

    ProsIts a job at a time when jobs are scarce
    Pay is good, benifits are good
    Sometimes you can get time off

    ConsFeeling like you are going to be fired at any minute for any reason
    Atmosphere of fear and hostility
    Zero clear communication of what needs to be done to keep your job
    Unrealistic stat expectations that change almost weekly

    Advice to Senior ManagementStop treating employees like trash. If you want someone to do a good job give them a company they can be proud to work for.

    No, I would not recommend this company to a friend

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    6 people found this helpful  

    Disorganized chaos, insanely high turnover.

    Anonymous Employee (Former Employee)
    Los Gatos, CA

    ProsIndustry Leader
    Knowledge of company initiatives and goals are well spread knowledge amongst everyone there.
    Excellent Salary

    ConsWork-life balance poor
    Turnover of employees extremely high, most stay for fewer than 6 months.
    Management unable to work together to form any cohesive goals.

    Advice to Senior ManagementManagement needs to grow up from it's casual start up type environment, and realize at the size and rate of growth it is at, it needs to begin implementing a more traditional working environment.

    No, I would not recommend this company to a friend

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    2 people found this helpful  

    Just Shocking

    Customer Service Representative (Former Employee)
    Hillsboro, OR

    ProsPay is just about it.

    ConsHours. Managers/Sup. Environment. No paid time off. Managers either love you, or hate you. And when they hate you, watch out. They will find any reason to fire you. Whether it's numbers, some issue with take a break too long/short, the amount of time you are approved for (unpaid) time off, or for not using their chosen words/verbage on calls.

    Advice to Senior ManagementI'll agree with a previous post, get your head out of your behinds and take a look around. Reps are doing everything they can to keep their job. They are afraid. Instead of starting waves of fear all the time by firing people, why don't you train and retrain those that you do have that are struggling. Show them how to do their job better. And realize your matrix you use for stats is flawed, as well as your req on them.

    No, I would not recommend this company to a friend

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Glassdoor is your free inside look at Netflix reviews and ratings — including employee satisfaction and approval rating for Netflix CEO Reed Hastings. All 64 reviews posted anonymously by Netflix employees.