Netflix

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Netflix Reviews

Updated Feb 19, 2014
All Employees Current Employees Only

3.2 394 reviews

71% Approve of the CEO

Netflix Founder, Chairman and CEO Reed Hastings

Reed Hastings

(306 ratings)

52% of employees recommend this company to a friend

Review Highlights

Pros
  • Freedom and Responsibility" is their guiding phrase here and it is true(in 29 reviews)

  • Good Pay & Fact paced work environment(in 18 reviews)


Cons
  • Netflix makes no secret about it's high performance culture, which results in a very high turnover(in 18 reviews)

  • IT IS LITERALLY TRUE THAT IT IS CULTURE OF FEAR, no matter how talented you are(in 17 reviews)

14 Employee Reviews Back to all reviews
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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    6 people found this helpful  

    Culture of fear...and (possibly) loathing

    Anonymous Employee (Current Employee)

    ProsRelative to some Bay Area companies, Netflix pays about 10% to 20% better. Meaning, if you're unqualified, you'll get better pay than someone who is more qualified doing the same job in another Bay Area company. Altho, I hear this is changing and Netflix will only give you a raise if you can find someone in the Bay Area with the exact title and responsibilities who make more. Contrary to the buzz about Netflix being a tech innovator, it's become a "Hollywood" company. What drives Netflix is the Netflix "produced" shows; not the "innovative" streaming technology - Hollywood runs Netflix; not Los Gatos.

    ConsSince many people are only at Netflix for the higher than average salary, there is a culture of fear whereby people are constantly worried about their employment status in the company and will, unfortunately, submit to their baser instincts to do whatever it takes to keep their job. As for a high-performing culture, I guess it's relative but I've worked with much much more talented people elsewhere. Netflix is a great place if you are average and are able to keep upper management for figuring out that you are just average and are willing to do whatever it takes to keep up that facade. It's a less than ideal place if you are truly innovative and want to do amazing "new" things. Again, the new thing at Netflix is producing new shows; not technology.

    Advice to Senior ManagementYou've done a great job of positioning Netflix as a high-performing place so that those who don't work at Netflix believe this to be the case, now, live up to this which is much harder said than done.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    2 people found this helpful  

    The company is decline

    Anonymous Employee (Current Employee)

    Prospaid well. work long hours without vacation.

    ConsThe culture is bad. They claim they only hiring superstar, but superstars will not go to the company, the engineer quality is so-so.

    Advice to Senior ManagementYour culture is not that great. You company just like Enron

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    2 people found this helpful  

    Their call center is a meat grinder

    Customer Service Representative (Current Employee) Hillsboro, OR

    ProsFree Netflix account. You also get free self-worth and self-esteem draining sessions with management.

    ConsInsane high turn-over. Lack of support from management..

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    7 people found this helpful  

    Times are tough so you probably need the job but start looking for a career ASAP once hired!

    Customer Service Representative (Current Employee) Hillsboro, OR

    Proshands down pay is great 14.00 plus health care benefits (800 extra a month if you opt out of insurance) puts my pay above 2500 a month!

    10 hour shifts (can be a con too) three day weekends are nice but you will need it

    Classified as a hostile work environment by the state of Oregon so you get unemployment for virtually anything you may get fired for (even if you deserve to be fired). Make sure you get hired by netflix first before taking advantage of this sweet pro. It does not work if you are still on your trial period with them through a hiring agency.

    Great job to go into to find a real career especially as a college graduate in this economy

    ConsCustomers have no lives so they call up about stupid things and feel they deserve the world for $9.99

    Dealing with stupid people all day long is very rough.

    Pay is great but think about it, why do they pay so well? If it was a great place to work they would not need to pay well, would they ;-)

    constantly acting like you care takes its toll at about 4 months in (like I said start looking for another job on your three day weekend no matter what you think at the start of this job, you will thank me later for that nugget of info ;-)

    You will not get time off even though they don't give you paid time off

    People are always getting axed around you so don't depend on the job.

    Advice to Senior ManagementLet people take time off! By not your allowing people time off your making them get burnt out.

    No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    4 people found this helpful  

    Netflix: A company that doesn't value employees, but only sees them as a means to an end.

    DVD Sorter (Phoenix) (Current Employee) Phoenix, AZ

    ProsAbove average pay compared to the industry standard. Casual work attire policy.

    ConsInadequate, poorly-trained management. Very little emphasis on feedback to employees. No paid vacation.

    Advice to Senior ManagementValue your employees. Don't treat them like cattle. If you don't have any sense of loyalty to your employees, they won't hesitate to leave for a better offer elsewhere. Your company has about 25% turnover, easily. Why do you think that is?

    No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    Management is asleep at the wheel

    Manager (Current Employee) Los Gatos, CA

    ProsFree lunch, good salary, nice commute

    ConsPoor performance of colleagues, very poor management, very poor planning

    Advice to Senior Management80% of your employees hurt you, the other 20% are mistreated. Fix this.

    No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    15 people found this helpful  

    Worst treatment of humans I have ever seen.

    Operations Supervisor (Current Employee) Salt Lake City, UT

    ProsThe insurance is good and you get it quickly after starting. There are some good people that you meet here, however they are usually fired within a matter of months. It is a challenging environment to work in.

    ConsThe hours are very poor. There is no chance for promotion unless you are part of the current in crowd. The culture that is created is one that promotes arrogance, aggressive behavior and dishonesty. The general feeling is of fear and anxiety amongst the employees. You do not receive a performance review until you have upset management. You are expected to perform at such a level of intensity that it creates extremely high tension; associates tremble with fear. You are flat out told that you are expendable, and no matter how hard you try or what you accomplish, you will likely end up being walked out the door once they find someone who is not at the verge of a breakdown to replace you.

    Advice to Senior ManagementManagement should consider the fact that by promoting and encouraging anti-social behavior the company is setting itself up for disaster. While people should be self-motivated and strong, they should not be expected to work themselves to a point of breakdown. Do not string the employees along and tell them one thing one day and something entirely different the next.

    No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    4 people found this helpful  

    Once a nice place to work... Now... Not so much...

    Customer Service Representative (Current Employee) Hillsboro, OR

    ProsFree Netflix Account
    It's good to have a job in a bad economy.
    You actually get health benefits even if premiums are going up.

    Cons-Cult like atmosphere. If you don't tow the current corporate mantra, be prepared to be ostracized.
    -Bad communication. Be prepared to receive the wrong information from people and little help getting it clarified. Your manager may be the one giving you the wrong information.
    -Poor quality metrics. Call center did not always focus entirely on numbers. Now it appears to be all they care about, even if the metrics system is flawed. You can be fired if as little as 2% of the callers you speak with leave negative feedback. In many cases you do not have much control over the reason someone is leaving negative feedback. Be prepared to accept that it is your fault no matter what the reason for the negative feedback was.
    -Lack of ownership. You may not get backed up by your manager or your manager will bend policies to avoid taking escalated calls.
    -Lack of respect. Management will act as if you're incompetent and don't know how to do your job during team meetings. Very belittling tones used from the people who spend the least amount of time on the phone.
    -Little chance of career advancement. You may be able to become a supervisor, but that's about where it tops out at. CSR II is basically doing the grunt work of a supervisor for a meager pay increase. Despite this, it is an improvement over how it used to be where a promotion usually meant you'd be fired within three months.

    Advice to Senior ManagementBe prepared for a downturn in the quality of the call center once the recession lifts. When people are not so desperate for a job, you will have a much thinned pool worthwhile employees. As technology changes to streaming you will need more skilled reps who actually understand what they're doing rather than reading scripts.

    No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    6 people found this helpful  

    Not worth the stress! Everyone hates their job there!

    Customer Service Representative (Current Employee) Hillsboro, OR

    ProsGood Pay
    Free membership
    Clean environment
    Research is very helpful
    Free coffee and popcorn
    Direct deposit
    Netflix gear
    Close to public transportation

    ConsTons of Stress!
    Things change at a moments notice
    No sick time
    No vacation time
    No Holiday pay
    impossible to get time off
    Not flexible with shifts forget it students!
    Mandatory overtime if you don't pick a time they will. I was stuck there till 2am!
    Inconsistency in policies
    They concentrate on the negative calls hence dsat!
    HIGH turnover
    Unhelpful Technical support
    No shift drop or pick ups
    Have fun getting yelled at for wait times and watch instantly issues!
    Open 24 hours 7 days a week but for a lot off issues support staff isn't available.

    Advice to Senior ManagementIf you were the leading company in customer satisfaction years ago when people actually enjoyed working there why did you change it?

    You need to realize that people call in because they have a problem. Work on trying to fix the issue and not on figuring out which reps sugar coat the awful truth the best.

    Give you CSR'S the tools to actually help your customers. Don't have them tell customer That they are capable of handling any situation when they can't! Some CSR's want to help but it doesn't get past the contact notes.

    No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    8 people found this helpful  

    Middle management is arrogant and incompetent

    Senior Software Engineer (Current Employee) Los Gatos, CA

    ProsGood location, free lunch, ability to choose laptop, corporate culture looks good on paper

    ConsMiddle management is unable to effectively plan; they do not understand the strengths and weaknesses of their teams and seem to be mostly interested in protecting their bloated salaries. 20% of work force should be terminated. The other 80% is so segmented that they are unable to accomplish anything of any real value. Netflix was probably a great company to work for a few years ago, but is dangerously mismanaged now.

    Advice to Senior ManagementStart over. The company has great core beliefs but fails to efficiently execute.

    No, I would not recommend this company to a friend

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