Netflix Reviews

Updated July 5, 2014
Updated July 5, 2014
404 Reviews
3.6
404 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Netflix Founder, Chairman and CEO Reed Hastings
Reed Hastings
310 Ratings

Review Highlights

Pros
  • Freedom and Responsibility" is their guiding phrase here and it is true (in 29 reviews)

  • Good Pay & Fact paced work environment (in 18 reviews)


Cons
  • Netflix makes no secret about it's high performance culture, which results in a very high turnover (in 18 reviews)

  • IT IS LITERALLY TRUE THAT IT IS CULTURE OF FEAR, no matter how talented you are (in 17 reviews)

More Highlights

29 Employee Reviews Back to all reviews

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  1. 12 people found this helpful  

    Stay away. Too many great people are arbitrarily let go, with no warning or cause. Zero stability. Fear culture.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous  in  Los Gatos, CA
    Current Employee - Anonymous in Los Gatos, CA

    I have been working at Netflix full-time for more than a year

    Pros

    Pay, free lunch. Some awesome people.

    Cons

    Jerks, underachievers, people who have risen to upper management who don't have talent. Boring. Not innovative. No vacation policy means it's abused by people at the top and people at the bottom are too scared. HR is corrupt.

    Advice to ManagementAdvice

    Stop worrying so much about yourself, try to make a great product. Stop wasting so much money, it's disgusting.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  2. 7 people found this helpful  

    Great place with high rewards and risks

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Software Engineer  in  Los Gatos, CA
    Current Employee - Senior Software Engineer in Los Gatos, CA

    I have been working at Netflix full-time for more than a year

    Pros

    Generous Compensation.
    High productivity enivronment, you can feel sense of accomplishment.

    Cons

    Culture of Fear.
    There is no second warning. But you are let go.

    Doesn't Recommend
    No opinion of CEO
  3. 1 person found this helpful  

    Slow decline in customer and employee satisfaction.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Portland, OR
    Current Employee - Customer Service Representative in Portland, OR

    I have been working at Netflix full-time for more than 5 years

    Pros

    I've been around almost 5 years and 5 years ago this was the best place in town to work Where the average rep said they might get 2 angry calls a day, management listened and worked with you, extra perks were provided, though if you are good at your job you mostly get left alone. It is easy to request time off at least.

    Cons

    Over the last 5 years they have gradually removed most perks, computer systems are old broken and questionably secure, chairs are even falling apart, in 5 years no one but management has ever received a raise, this year most of us actually took a paycut for doing more work than we were expected to do when originally hired at the same rate. Schedule changes every 6 months with little to no flexibility for students or parents. Questionable business practices with retaliation if you ask too many questions. Entirely metrics based assessment, some supervisors are very supportive and some give absolutely no support if they respond to questions at all, so your ability to perform your job often does on your luck getting placed with a responsive supervisor.

    Advice to ManagementAdvice

    Management has been visibly around though I've personally never had a conversation with any currently employed manager in 5 years, only those managers who have since been fired. So while visibly there also strangely absent and disconnected.

    Doesn't Recommend
    Disapproves of CEO
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  5. 1 person found this helpful  

    Customer Service Training

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative

    I have been working at Netflix full-time for less than a year

    Pros

    They are very hard to please. Hard to maintain good numbers when the service is the issue.

    Cons

    I have nothing to add.

    Advice to ManagementAdvice

    None

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6. 16 people found this helpful  

    Was once a Superstar now very much adrift.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Software Engineer  in  Los Gatos, CA
    Current Employee - Senior Software Engineer in Los Gatos, CA

    I have been working at Netflix full-time for more than 3 years

    Pros

    Fairly New Technology, Smart Talent, Free food and iphones. This place will certainly wow you in technology and some of the best talent, Good compensation.

    Cons

    lousy vacation policy(get real, no vacation policy - no vacation), very stressful work environment, little to no career opportunities if you are hired as an engineer, Chaos everywhere - High Turnover always affects your work one way or the other.

    Advice to ManagementAdvice

    About time you should check your champion badge, it may have expired. Qwikster was a debacle. But the hiring cycle afterwards brought some worse incompetent middle management. Open door policy and summary dismissals might have worked for us in the past when we were a DVD business, but it definitely is hurting us - Bay is a very small place. Your talent is leaving(or about to leave), others are simply not interested in working with us. If you dont believe me, ask why recruiters always have to bring talent from outside silicon valley. Promote openness, talent and healthy work environment - not mediocre middle management's words. Please bring back the culture from 3 years ago.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  7. 26 people found this helpful  

    Senior Software Engineer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Software Engineer  in  Los Gatos, CA
    Current Employee - Senior Software Engineer in Los Gatos, CA

    I have been working at Netflix full-time

    Pros

    * Best place if you just want to work with great technically capable folks.
    * 15-20% higher pay but if you actually consider everything, it might not be that big of a deal. Check what will be in-hand salary after taxes because taxes also go high with salary.
    * Somewhat transparent workplace but at times higher management takes ridiculous decisions like Quickster, what the hell....
    * Reed gets thing right most of the time (except Quickster) and understand what he is doing.

    Cons

    * Worst place where all technically capable folks are also so heavy on political games within the team. Also it depends on which team you are part of. My general observation is, larger the team greater the politics being played within.
    * IT IS LITERALLY TRUE THAT IT IS CULTURE OF FEAR, no matter how talented you are. I have seen ppl being walked out they were far more talented than other mediocre engineers surviving there for 3-4 years just because they lick the managers a*s and I have seen managers loving it being licked :)
    * Few managers who came from Google or some other similar companies, think that they know everything in the world and act as if they rule the world but actually they are literally dumb a*s when it comes to real work.
    * They claim it is all rockstar engineers and the fire who are not but I have seen ppl surviving for ages not even knowing what they did for all these years at Netflix and they are pure mediocre engineers.
    * My advice to engineers would be if you are happy with the work what you are doing right now or with other offers in hand, don't fall for the salary trap, it is merely an illusion.

    Advice to ManagementAdvice

    * Gets rid of all mediocre managers, directors and those stupid engineers.
    * Change the culture of fear from its root because that creates so much politics inside. I have never seen such a political environment in my 10 yrs career.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8. 4 people found this helpful  

    Customer Service Represenative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Hillsboro, OR
    Current Employee - Customer Service Representative in Hillsboro, OR

    I have been working at Netflix full-time for more than a year

    Pros

    Pay. $14/hr + benefits or ~$19/hr without benefits. (Not taking the $10,000 in benefits) Great employees.

    Cons

    Company is not transparent. Often customers will know a huge step taking by upper management before you do. Covering up or what I like to call lying to customers. This job will wear you down with customers, which is not the primary concern but middle management. No clear direction from supervisors they're just looking out for their jobs. One supervisor will differ from the other rapidly.

    Advice to ManagementAdvice

    Please stop making this such a cut throat environment. When reps get it from customers and then you also tie our hands with middle management it makes us despondent and depressed. Most of the reps hate Netflix and stresses them out. Resort to drinking excessively and drugs as a solution to the stress the job implements.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9. 4 people found this helpful  

    Very good pay and they make you pay for it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Hillsboro, OR
    Current Employee - Anonymous Employee in Hillsboro, OR

    I have been working at Netflix full-time for more than a year

    Pros

    Very good pay
    Free movies
    Popcorn
    Tools are pretty good for a call center
    Lots of parking since they keep firing anyone that works on DVD

    Cons

    Horrible benefits. You pay a lot for nothing. Don't be fooled by the extra allotment
    No vacation policy means no vacations. The managers and HR are always gone. Maybe they get vacation...
    In last 3 months all the good managers were fired or they work in california
    HR was a recruiter and hardly knows HR. Now that person runs the center and makes the decisions
    Outsourcers keep taking our calls and then they mess them up and transfer them to us instead of the survey. Then our DSAT goes up and then we get fired.

    Advice to ManagementAdvice

    Take care of the DVD business or shut it down. Stop making decisions based off what HR says.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10. 2 people found this helpful  

    Customer Service Rep--definitely NOT Customer Care

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Las Vegas, NV
    Current Employee - Customer Service Representative in Las Vegas, NV

    I have been working at Netflix full-time for less than a year

    Pros

    -Free Netflix (streaming plus 8 dvds at a time)
    -Comfortable Location
    -Call center environment laid back so you can wear what you like
    -Fun is encouraged (but not easily attained)
    -Good Pay
    -Excellent fun and Training

    Cons

    -3rd Party Call center expectations-with Telus International as the client. (Telus is not as "laid back" as Netflix proclaims to be so there is a bit of a disconnect there).

    -Changes made quickly after start so some training tools were useless such as:
    -Have to keep up with 3 different metrics--which is fine except for the Average Handle Time is 5.5 min--which in training was not an issue. This metric supports customers who know what they're doing such as: how to use a PC, know what kind of PC they have, IF it is in fact a PC, aware of any info on their devices. In other words a lot of elder cust may feel frustrated that agent is more worried about handle time instead of providing best cust service experience. Double Digits are not your friend. So trying to troubleshoot a technical issue with someone who is not very tech savvy in under 9 minutes or calming an irate cust because the system charged them even though they deserved a free trial or the NUMEROUS calls for payment authorizations which cause a lot of cust to have to keep double the amount of their service cost on their card at all times

    -Technical training is not a requirement but you'll notice most of Team Leads or CSR2's are very techy--which makes for satisfied cust because they may be able to explain why their internet may not be working properly in a confident knowing manner. Overeducating is a no-no but you will find them doing this.

    -You are basically encouraged to hurry the cust through the phone call and if they cannot speak English (no spanish support) you are encouraged to have them get an interpreter--also if they are not computer savvy (like some elderly people) you are encouraged to have them try back later when they can get someone to help them. Its basically refer refer refer refer when you can. Not really customer service based or rather not really customer-based.

    -Telus very strict scheduling environment. Make sure your attendance and adherence are on point
    -Recording phone calls and allowing you to listen to all your mistakes or rather having a supervisor point out things you did wrong (not much Pos feedback) and write you up for it is supposed to be a method of "coaching" but feels more like Big Brother. The threat of being let go is constantly hovering over your head.
    -The position itself seems highly energetic but is unstable--no career focus there
    -Turnover is atrocious. which leads to back-to-back calls with no breaks between. Being late or absent on weekends is double the penalty. And the schedule can change without notice.

    Advice to ManagementAdvice

    If you're at a job for 8 hours a day--and it's not supposed to feel like work--then FUN--give us a reminder. Your brain can feel abused after back-to-back calls dealing with some incredibly rude cust with no support from upper management on very common issues such as Payment Auth. Hear your associates. They matter. Without them--you have no company. And without customers--guess what, you also have no company.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11. 4 people found this helpful  

    Started off great and degraded from a very positive culture to your typical production line call center.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Customer Service Representative II  in  Hillsboro, OR
    Current Employee - Customer Service Representative II in Hillsboro, OR

    I have been working at Netflix

    Pros

    Great pay, good benefits and an annual bonus package to pay for benefits with the option to pocket what you do not use. Decent hourly rate of pay for the industry.

    Cons

    Schedule changes based purely on performance with no regard to personal needs, including family or school schedules. Court ordered child visitation is also not recognized. When this was brought to management during the last shift bid it was made clear that there were no personal accommodations being made everything was purely performance based. No annual reviews and or raises. No vacation pay, if you are able to get time off approved you are expected to cover it out of pocket. When ill management will use various tactics to make you feel guilty about not coming in to work.

    Advice to ManagementAdvice

    Treat all of your employees equally. There are currently 2 internal sites, one runs using the original Netflix values, the other is run like a typical turn and burn call center. Allowing some flexibility in schedules puts less stress on your employees, also vacation pay and allowing time off would help reduce the amount of turnover that happens and would also keep employees happier and more productive. This would also reduce the cost of having to train more employees. Also taking feedback from your employees about conditions would also improve morale by making your employees heard.

    Doesn't Recommend
    Disapproves of CEO

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