Netflix Reviews

Updated July 18, 2015
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4.0
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Netflix Founder, Chairman and CEO Reed Hastings
Reed Hastings
67 Ratings

Pros
  • Freedom and Responsibility culture works the best (in 31 reviews)

  • Good Pay & Fact paced work environment (in 18 reviews)

Cons
  • You know you're in a culture of fear when the person training your group talks about how they were nearly fired (in 17 reviews)

  • The work-life balance is sometimes hard to manage (in 17 reviews)

More Pros and Cons

82 Employee Reviews

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  1. "Job, but not Career"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Support Specialist in Fremont, CA
    Current Employee - Customer Support Specialist in Fremont, CA
    Recommends
    Positive Outlook

    I have been working at Netflix full-time (Less than a year)

    Pros

    Call center job, great supervisor and a lot of coaching opportunity! Ok pay, for a college student or someone without a college degree.

    Cons

    Call center job, answer up to 80 plus calls a day

    Advice to Management

    Listen and act upon supervisor's advise !


  2. Helpful (1)

    Major Leagues

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Netflix full-time

    Pros

    People are incredibly smart, but also dedicated to success -- it's easy to get a director or VP of a function in a sit down to help you on a project they're not even leading.

    Cons

    Very, very fast paced. Sometimes speed is used as an excuse to cover up lack of quality and consistency.

    Advice to Management

    Sometimes you need to slow down to speed up. Teams can ramp incredibly quickly from 20 to 60 people in 6 months, and many can get lost in the shuffle.


  3. Great Place for a Customer Service Job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook

    I have been working at Netflix part-time

    Pros

    Free lunch and breakfast depending on part time or full time position. Full benefits as well.

    Cons

    Very competitive and stat based job in order to move up in company.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (3)

    CSR Hillsboro Call Center

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service/Tech Support in Portland, OR
    Current Employee - Customer Service/Tech Support in Portland, OR
    Disapproves of CEO

    I have been working at Netflix (Less than a year)

    Pros

    Great co-workers and supervisors. Free coffee, tea, oatmeal, cup of noodles, and the occasional pancake breakfast. Free Netflix was a nice bonus. Able to surf non work websites such as imgur, facebook, and linkin while at work. Communicated with coworkers on facebook almost as often as I did thru work chat. Pretty chill environment considering it was a call center. Metrics were very reasonable and not that big of a challenge to reach. Days off weren't hard to get if they were scheduled way in advance (at least 6 weeks).

    Cons

    No pay raise the entire time I was there, everyone was paid the same rate and nobody got a pay raise unless they changed jobs. In fact our pay in benefits (used to have 10k allowance per year and anything not used was put into our paycheck) was taken away - at the same time the CEO got a $1 million bonus, hmm.... Felt like a dead end job. No opportunity to advance beyond the call center. Often had to be the bearer of bad news to customers (price change, delivery changes) and found out from customers before company told us.

    Advice to Management

    Don't treat employees like they can't tell what you're really doing. We knew $1 million bonus money came out of our benefits fund. Trying to "positively position" a statement when we do that all day to customers feels demeaning. Just give it to us straight. Also, tell us what's happening BEFORE a customer tells us. Just makes the company look bad when they know before we do.


  6. Helpful (2)

    call center for dvd department

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Anonymous Contractor
    Current Contractor - Anonymous Contractor

    I have been working at Netflix as a contractor

    Pros

    Great supervisors, they provide great feedback and advise to succeed in the work-place. btw free breakfast and lunch.

    Cons

    Its a call-center job, answering 80 to 100 calls a day, sometimes can become overwhelming


  7. Helpful (5)

    Freedom comes with Responsibility

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Los Gatos, CA
    Current Employee - Anonymous Employee in Los Gatos, CA

    I have been working at Netflix full-time (More than a year)

    Pros

    You are treated as an adult. Minimal micro management. You are expected to take the lead for your projects. Your have ample space to try out your things and PMs are willing to listen and try out your ideas via an AB test.

    Cons

    I'd love to have an on-campus gym. They do have one shared by Aventino (the apartment community next to it). Ping pong tables and Sauna bath needed :)

    Advice to Management

    You are doing a great job! Thanks for inventing such an unique culture and exercising it for more than a decade.


  8. Helpful (5)

    Growth and evolution

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Los Gatos, CA
    Current Employee - Anonymous Employee in Los Gatos, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Netflix full-time (More than 5 years)

    Pros

    Company moves fast and you can be very productive. Minimal bureaucracy. Generally good at attempting to disseminate vision from top-down. Strong technical contributors and great peers. Most policies and practices are employee-friendly (in that there's little impediments to getting stuff done). Company does get rid of low-performers regularly.

    Cons

    As with many rapidly growing organizations, there's some chaos and politically-biased positioning during the changes. Some managers are focused too tactically on product today, not strengthening the team and products for future. If you need to work at a place where things don't change much or where you can know you'll be employed for years--this is not the place for you. Work load can be heavy at times (but the work itself is interesting and fun).

    Advice to Management

    As the company continues to move from a maverick streaming technology startup to a operations-focused content provider, there should be more discussion about how the culture and product is changing and how it needs to shift more. In the past 5 years, engineer headcount has more than doubled -- how can we continue to adapt our management and development at the same rate of success (or better) with this much larger org?


  9. Great place

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook

    I have been working at Netflix full-time (More than 3 years)

    Pros

    Every day is different and you can leave it at the door on the way out. Free food.

    Cons

    DVD side will be closing in a few years.


  10. Helpful (6)

    Amazing culture, clear and transparent strategy, and an amazing staff.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Beverly Hills, CA
    Current Employee - Anonymous Employee in Beverly Hills, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Netflix full-time (Less than a year)

    Pros

    - The company has amazing work culture. They encourage personal responsibility, so you're allowed to work the way you like to work as long as work is getting done. - All teams appear to be very clear and transparent with regards to strategy. I knew exactly what I was doing, why I was doing it and what the overall objective was. Lots of clear communication and collaboration. You think this would be a no brainer for all companies, but this is increasingly rare so it's great to see Netflix embrace communication. - Plenty of parking in the Beverly Hills office. - Catered lunch EVERYDAY.

    Cons

    -Lack of new employee onboarding for your particular role. When you're new, everyone is really busy so there is rarely time for you to sit down with someone and learn the processes for your role that are specific to Netflix. A lot of it is learning on the fly and asking questions as they come up. This is fine if you're a fast learner or have a lot of experience for your role, but for others this can be a very difficult roadblock that can affect campaigns early on and stifle rapport building within teams

    Advice to Management

    You have created an amazing product and an amazing place to work. Keep going!


  11. Helpful (5)

    At Netflix the technology is the WHAT you do, providing great content for subscribers to enjoy is the WHY

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Engineering Manager in Los Gatos, CA
    Current Employee - Senior Engineering Manager in Los Gatos, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Netflix full-time (More than a year)

    Pros

    Netflix is singularly focused. They want to provide great family content for their subscribers to enjoy. By doing that, people feel they are getting the most from their monthly subscription. They have a robust service that is well architected, and they have discipline that has been honed for over a decade to become the best at what they do. As so many leadership books say, you can tell way more about someone by what they say NO to, and how well they can say NO. Netflix doesn't do ads, pay-per-view, purchasable content, or porn. Just thoughtful, edgy, and family programming so you can enjoy your subscription. They're bigger than people perceive, around 3,000 at time of this writing, but still have that startup feel of "just get stuff done." They get rid of all unnecessary process, so even in management, I can spend most of my time focusing on adding value to our customers instead of administrivia.

    Cons

    Netflix prides themselves on hiring super senior people that are like a pro team. Everyone is treated like a professional. You won't find any interns at Netflix. You'll only be working with people that have been in the industry and are smart at what they're doing--but that doesn't mean they're smart at everything. So some coordination and challenging of each other is necessary for success. If you're more introverted and don't speak up much, and not much of a self-starter, this isn't a good company for you.

    Advice to Management

    The singular focus is fantastic, but a little bit of effort toward leadership development would help the company through the next growth spurt it needs and assure we can grow our next level of executive leaders from within.



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