Netflix

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Netflix Reviews

Updated Jul 21, 2014
All Employees Current Employees Only

3.2 394 reviews

71% Approve of the CEO

Netflix Founder, Chairman and CEO Reed Hastings

Reed Hastings

(306 ratings)

52% of employees recommend this company to a friend

Review Highlights

Pros
  • Freedom and Responsibility" is their guiding phrase here and it is true(in 29 reviews)

  • Good Pay & Fact paced work environment(in 18 reviews)


Cons
  • Netflix makes no secret about it's high performance culture, which results in a very high turnover(in 18 reviews)

  • IT IS LITERALLY TRUE THAT IT IS CULTURE OF FEAR, no matter how talented you are(in 17 reviews)

65 Employee Reviews Back to all reviews
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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Previous employee, been a few years

    Customer Service Representative (Former Employee) Beaverton, OR

    ProsNice bling
    Decent pay
    very good ticket software

    ConsThe only place I've seen this much churn is at a fruit packing shed. The best manager I've ever had was fired for no particular reason, along with his boss and several other employees. If you could not make the customers give you a good review (hard to do when they did maintenance every Tuesday at 10pm), you would be fired.

    Advice to Senior ManagementQuit holding people accountable for things outside of their control.There's no point in a liberal vacation policy if people are fired for taking a few days off. I will not work for a company that does not have compassion for its employees.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    2 people found this helpful  

    Mistake of a lifetime. Total career suicide. Hillsboro

    Csr1 (Former Employee) Hillsboro, OR

    ProsPaydays, quitting time, seeing your superiors fail.

    ConsHow about...an unspoken policy of fear, day in, day out. Managers that are ignorant, uneducated, selfish, and stupid. Oh, and flunkie "team supervisors" that get promoted to the position only because they know how to suck up and let themselves get abused by management...Oh, there was so much more. This is flat-out the WORST company I've ever worked for. They laid me off because of my "call time average" was 7 seconds, yes...SECONDS, over their silly weekly limit. In reality, they laid me off because I was 50, and have medical problems. Oh, I hope I live to see the day when someone sues the hell out of them. I just can't wait. I have never wanted for a company to fail, but I want them to.

    Advice to Senior ManagementReed, pay attention, you little weasel. Why don't you sell this company so someone with someone with a soul can run it. Are we clear? You, Dude, SUCK!!!!

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    6 people found this helpful  

    Culture of fear...and (possibly) loathing

    Anonymous Employee (Current Employee)

    ProsRelative to some Bay Area companies, Netflix pays about 10% to 20% better. Meaning, if you're unqualified, you'll get better pay than someone who is more qualified doing the same job in another Bay Area company. Altho, I hear this is changing and Netflix will only give you a raise if you can find someone in the Bay Area with the exact title and responsibilities who make more. Contrary to the buzz about Netflix being a tech innovator, it's become a "Hollywood" company. What drives Netflix is the Netflix "produced" shows; not the "innovative" streaming technology - Hollywood runs Netflix; not Los Gatos.

    ConsSince many people are only at Netflix for the higher than average salary, there is a culture of fear whereby people are constantly worried about their employment status in the company and will, unfortunately, submit to their baser instincts to do whatever it takes to keep their job. As for a high-performing culture, I guess it's relative but I've worked with much much more talented people elsewhere. Netflix is a great place if you are average and are able to keep upper management for figuring out that you are just average and are willing to do whatever it takes to keep up that facade. It's a less than ideal place if you are truly innovative and want to do amazing "new" things. Again, the new thing at Netflix is producing new shows; not technology.

    Advice to Senior ManagementYou've done a great job of positioning Netflix as a high-performing place so that those who don't work at Netflix believe this to be the case, now, live up to this which is much harder said than done.

    No, I would not recommend this company to a friend

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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • No Opinion of CEO

    3 people found this helpful  

    Worst job I have ever had

    Hub Manager (Former Employee) Worcester, MA

    ProsStock option plan was very good. IT department worked well with hubs. Some hub managers were willing to work as team.

    ConsUnrealistic expectations, super long hours, poor upper management skills, cold mechanical type company, not very team oriented, uncomfortable company to work for.

    Advice to Senior ManagementStand behind what your HR team describes during interviews. Listen to all employees.

    No, I would not recommend this company to a friend

    • Culture & Values
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    • Senior Management
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    • Career Opportunities
    • Disapproves of CEO

    3 people found this helpful  

    Churn and burn

    Call Center Support Staff (Former Employee) Portland, OR

    ProsSome great people there (fellow employee's)

    ConsEvery call you get can result in a survey with either a "yes" or "no" if they were satisfied with Netflix. You can get anywhere from 40 to 120 calls a day and the survey feedback was instant, meaning as soon as the caller input their survey you were notified. 2 "No's" could wipe out a whole day of "Yes's" and a lot these callers were incredibly unstable. Anything from people not remembering their password to the website to death threats. You had just 4 minutes to try to make them happy somehow and get them off the line before you got an instant message asking what the problem was. If you had to many "No's" you get fired on the spot. Call time too long? Fired. People came and went so much I didn't want to get to know them well because I knew they'd be out the door shortly. I had an incredible team coach that had a lot of faith in me which allowed me to persist in this enviorment. When the whole "separate dvd shipping and online streaming" failed they fired him and many, many others. I hung around for 9 months before I quit, the pressure to make metrics was savage and it was estimated that only 5% of the employee's would make it to a full year. I could go on with situations where the customer was extremely abusive, said no to the survey and went way way over the 4 minutes I was allowed only to have my job threatened for not meeting metrics but hopefully you get the idea.

    Advice to Senior ManagementMy advice to management? I wouldn't know where to begin.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    2 people found this helpful  

    Avoid- Plenty of Fish in the Sea

    CSR2 (Former Employee) Hillsboro, OR

    ProsInexpensive health insurance
    Unique work environment

    ConsWhere do I start.... I am a highly educated, sharp, always employed individual and I found it very challenging to work for Netflix long-term. I've been employed in restaurant management, accounting and retail (just to name a few) and this company was by far, the worst place I've ever worked. At my youngest, I was a Merry Maid and I even found that much more enjoyable then slaving away to constant surveys, unintelligent callers and unrealistic expectations. Forget about taking vacation- embrace ocassional, mandatory over-time. Expect callers to personally threaten you and your family. Schedules constantly change to odd hours- no matter what your "ranking" in the center is. Little or no promotion within. I gladly chose to discontinue my employment with Netflix voluntarily and my quality of life has greatly improved.

    Advice to Senior ManagementSMH- if you've made it this far, you've drank the Kool Aid.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    2 people found this helpful  

    Not as great as they make it out to be

    Customer Service Representative (Former Employee) Hillsboro, OR

    Pros*Free netflix
    *Nice facility that is kept up well
    *Usual set work schedule
    *Pays a few dollars more than most places

    ConsDuring training they make you think that as long as you are taking feedback they give you then there is no worries about the score of the percentage of people that say "no" to the survey. In all reality though the survey rules everything. Even if you helped the person on the phone to the best of your abilities, we're super nice, educated them about the problem and they thought you were an awesome person by time you were done talking to the Customer is still going to say No to the survey if they are annoyed with how netflix works because the survey doesn't ask if the person on the phone helped you today? It asks are you satsified with your netflix experience. So, there was a lot of frustration where they had a lot of people listen to you and none of them could really tell you what you could have done better in that call to make the person say yes to the survey. So, they give you tips like start every call differently instead of opening the call the same way or saying the customer's name over and over to help them feel like they have a connection with you to say yes.

    Advice to Senior ManagementStop focusing so much on if some one says no to the survey if you're not going to specifically ask if the representative helped the customer. I am sure they have fired a lot of good people due to the survey.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    2 people found this helpful  

    The company is decline

    Anonymous Employee (Current Employee)

    Prospaid well. work long hours without vacation.

    ConsThe culture is bad. They claim they only hiring superstar, but superstars will not go to the company, the engineer quality is so-so.

    Advice to Senior ManagementYour culture is not that great. You company just like Enron

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    Run from this place as fast as you can

    Customer Service Representative (Former Employee) Hillsboro, OR

    ProsGood pay, decent benefits. At least it's not Cambodia

    ConsThere are so many I don't know where to start.

    Advice to Senior ManagementTreat your employees as assets, not like the doormats you wipe your boots on.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    3 people found this helpful  

    Keep looking

    Customer Service Representative (Former Employee) Beaverton, OR

    ProsThe pay is above average. The environment is kept very clean. The dress code is very relaxed.

    ConsEverything else about the job. I worked for Netflix for 3 months and had to quit. I have never left a job so quickly. It's that bad. You know you're in a culture of fear when the person training your group talks about how they were nearly fired. I was told I would be let go during training if I didn't "improve". The problem is they were incapable of telling me what needed "improving". I've worked in customer service for over a decade and never been exposed to such a fear based culture. If you read other reviews of Netflix you'll find that most people have had a similar experience.

    Advice to Senior ManagementStop throwing your customer service under the bus.

    No, I would not recommend this company to a friend

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