Netflix Reviews

Updated August 19, 2015
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Netflix Founder, Chairman and CEO Reed Hastings
Reed Hastings
55 Ratings

Pros
  • Freedom and Responsibility culture works the best (in 31 reviews)

  • Good Pay & Fact paced work environment (in 18 reviews)

Cons
  • You know you're in a culture of fear when the person training your group talks about how they were nearly fired (in 17 reviews)

  • The work-life balance is sometimes hard to manage (in 17 reviews)

More Pros and Cons

80 Employee Reviews

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  1. Not worth the pay...

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative I in Denver, CO
    Former Employee - Customer Service Representative I in Denver, CO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Netflix full-time (Less than a year)

    Pros

    The environment is high energy and the people are very friendly. They have a lot of games and videos, as well as devices to occupy your free time. It is extremely DIFFICULT to get fired. Which means that if you do get fired then you SERIOUSLY and imaginably screwed up.

    Cons

    Your base PAY as of 2014-2015, as you are contracted out and paid by 24/7 is at the most 12.00 an HOUR! I do not know how Glassdoor came up with $15. You are verbally abused everyday by the customer. The technology and the Knowledge base can chance on you, so you need to be extremely adaptable. If someone starts calling you names, you can not hang up and you can not make outbound calls. You are held to metrics and those standards are extremely difficult to maintain unless you have been working in a call center for 5 years. If you do not perform you will be written up. One of those metrics is your call back rate, handle time (less than 5 and 1/2 minutes) and DSAT's (less than 4%) which translates into 1 NO in the survey. Attendance is non-negotiable. I was sick for 9 weeks (I had my voice for less than 25% of the time) and I even brought in a doctors note explaining my situation and I STILL got written up. They have shift bids, which means that every 6 months you can bid for a new shift. If your metrics are mediocre or bad, then you will be moved to what every shift they give you. Most places try to put you in shift according to your requests and needs. This is not that place. You can bison your own shift...and possibly keep it. My call center lost half of their work force due to the previous shift bid. They said they were going to try and change it to make it more "fair", but when I left, they can completely removed my shift time. They did NOT tell me about shift bids when they hired me. If you try for CSR 2 and don't meet the standard by day 90, you will lose your job. You do not go back to CSR 1 or given another chance. iF YOU want to TRADE, then the person you trade with has to be approved by your team lead and theirs...and vise versa. I switched shifts with someone else, I put up 3 people before I found someone acceptable. The shift took 3 months to process due to a lack of organization. If you do not mind being a punching bag, emotionally and verbally...then this is the job for you!

    Advice to Management

    Better and longer training.


  2. Helpful (3)

    Utah call center is NOT Netflix Inc

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations Supervisor in Salt Lake City, UT
    Former Employee - Operations Supervisor in Salt Lake City, UT
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Netflix full-time (Less than a year)

    Pros

    High Pay Easy to get hired Tools work very well

    Cons

    EASY TO GET FIRED! Extremely high performance requirements with ineffective support by Supervisors and CSR2's. 100% responsibility for performance on teammate. Don't perform ( 95% satisfaction ) you can be fired within 3 weeks Netflix Inc advertises all sorts of benefits. ( unlimited vacation, parental leave, severance package if let go )... you will NOT have access to ANY of these benefits working for the SLC call center as it is actually " Netflix CS ( customer service ) and has no obligation to give you any of the company benefits Sounds great, but you will NOT get 90% of what you are promised I was Operations Supervisor and left because I was being forced to fire teammates unethically - Do not let the propaganda fool you, you can be fired any day, with no notice and no benefits


  3. Helpful (2)

    Culture of Lies

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Salt Lake City, UT
    Current Employee - Anonymous Employee in Salt Lake City, UT
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Netflix full-time (Less than a year)

    Pros

    Literally just the pay, its over market and thats where the problems come in.

    Cons

    Its as if they build this up as some caring enviroment, but its allllll lies. I would never have came here if not for the pay and the promise of different and unique in terms of call centers. There are many others that work here and feel the same, that this place is literally garbage at actually caring for the people they hire. If you do wanna pursue any sort of job here, don't ever try to talk to anyone that is un management about any problems you may be having, they will threaten your job status immediately. This has happened to myself and others. 0/10 wouldn't recommend.

    Advice to Management

    Stop acting like this place is so relaxed and chill, too many of your employees are actually afraid of being fired or afraid of upper management which is sickening.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (7)

    "you just don't fit"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CSR-1 in Salt Lake City, UT
    Former Employee - CSR-1 in Salt Lake City, UT
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Great pay, cool people, good benefits,

    Cons

    Policies are not equal across the board. If you are late 100 times and miss more then half of the month management will keep you so long as you are buddies. If you are not then they will fire for for being 3 minutes late once. No warnings, not write ups The policy is use your best judgment. ... that is flawed

    Advice to Management

    get better policies, implement warning systems.


  6. Helpful (14)

    Content Operations Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Los Angeles, CA
    Former Employee - Anonymous Employee in Los Angeles, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Netflix full-time (More than a year)

    Pros

    Smart group of (mostly) young people. Top of market salaries. Stock option. Perks--stocked kitchens, daily catered lunch, off-site team-building" activities, swag.

    Cons

    Benefits allowance doesn't go as far as it should if you're not twenty-something-without- dependents. The company's values of "freedom and responsibility" are quite clear in theory. How these translate on the ground is quite another thing that can only be described as a sort of collective narcissis. The environment is one in which everyone is constantly trying to prove their worth while watching their own back. The "responsibility " part of the equation is not reciprocal. It's sink or swim. Employees are let go quietly and efficiently; sort of erased. If you're a libertarian or a fan of Ayn Rand, good luck and enjoy the great pay. Otherwise, don't drink the Kool-Aid.

    Advice to Management

    No, you are not "cultural revolutionaries."


  7. Helpful (10)

    Marketing

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Marketing Manager in Los Gatos, CA
    Former Employee - Senior Marketing Manager in Los Gatos, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Good Salary and comfortable physical environmen,t but the treatment of women has caused a disturbing culture of sexual degradation for women.

    Cons

    Controversy and decline into pornography DVD's has led to workplace sexual inappropriateness from management. When the DVD "Kink" came in....dignity and respect for women in this company went out the door. It is sad that what was once a good company has declined into porno.

    Advice to Management

    Stop allowing Not Rated films and porno.


  8. Helpful (7)

    Customer Care Representative I

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Csr1 in Beaverton, OR
    Former Employee - Csr1 in Beaverton, OR
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Netflix full-time (More than a year)

    Pros

    - Unlimited overtime - Snacks in the break room - Fast moving - Meeting a lot of new people - $14/hr for no education required - Benefits

    Cons

    - Incredibly high turnover of employees. Rather than investing in training, they just hired large swathes of people and then fired the ones that they didn't like. - A lot of burn out. People getting overworked was very common. On my first week there a girl burst into tears, ran out of the building, and didn't come back. - Completely unrealistic expectations on calls. For example: 97% of callers have to rate you positively at the end of the call; the call needs to be under 3.5 minutes; you cannot transfer more than X amount to a supervisor; you have to keep the replacement CDs you send under X amount - Everything, from the time you spent in the restroom, to the time you spent on a certain type of call, is broken down to the second and charted - Honestly the most hostile environment I have ever been in. I went in every day thinking I would be fired. After 1 year and 1 month of working there (generally 50+ hours a week), I got fired for burnout.

    Advice to Management

    Relax a little bit. This was a toxic environment. I went through 6 supervisors during the time I was there, including a month and a half of no supervisor at all. And I was only there 13 months!


  9. Helpful (15)

    Not great - Super great on resume though!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Beverly Hills, CA
    Former Employee - Anonymous Employee in Beverly Hills, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Netflix full-time (More than a year)

    Pros

    Health Plan, Salary, Lunch served daily, Relaxed dress code, Everyone is friendly, SNACKS

    Cons

    There's a reason the benefits package is so great. You will be afraid and you will stress about your job constantly. If you're lucky, you'll be in the right department, but more likely you won't be given really any training. If you do make it past the six month mark without being let go you will only last to about a year or so before you will need to move on. Most of the people you got hired with will be gone within two months and they were all excellent workers. Not okay - scary. Definitely take the job so it gets on your resume. It will open doors as other companies are starting to pick up on the fact that Netflix is awesome at recruiting (every excellent candidate on a job hunt knows the name and applies), but this company is BAD at keeping these people. I wish you good luck and work YOUR BUM OFF because it won't last.

    Advice to Management

    You manage the company poorly. Autonomy is great as long a there is some sort of check in system and it's not all a political crap storm where the new people aren't actually helped.


  10. Helpful (18)

    Worst place I've ever worked

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Los Gatos, CA
    Former Employee - Anonymous Employee in Los Gatos, CA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Netflix full-time (More than a year)

    Pros

    None. Maybe the pay but I received a better offer from my current employer.

    Cons

    Political, bureaucratic, catty, micro-managing environment. Inexperienced management. No growth opportunities. Absolutely zero work life balance. Please do yourself a favor and listen to the other reviews on here and work literally anywhere else.


  11. Helpful (6)

    I didn't like it to much

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Farmington Hills, MI
    Former Employee - Customer Service Representative in Farmington Hills, MI
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Fun environment if you are young

    Cons

    Hours, people, survey, they tell you they don't car about your outside life

    Advice to Management

    Hire more mature people



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