Netflix
3.2 of 5 376 reviews
www.netflix.com Los Gatos, CA 1000 to 5000 Employees

Netflix Reviews

Updated Feb 19, 2014
All Employees Current Employees Only

3.2 376 reviews

                             

71% Approve of the CEO

Netflix Founder, Chairman and CEO Reed Hastings

Reed Hastings

(295 ratings)

51% of employees recommend this company to a friend
14 Employee Reviews Back to all reviews
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  • Culture & Values
         
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  • Senior Management
         
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  • Disapproves of CEO

5 people found this helpful  

Culture of fear...and (possibly) loathing

Anonymous Employee (Current Employee)

I have been working at Netflix

ProsRelative to some Bay Area companies, Netflix pays about 10% to 20% better. Meaning, if you're unqualified, you'll get better pay than someone who is more qualified doing the same job in another Bay Area company. Altho, I hear this is changing and Netflix will only give you a raise if you can find someone in the Bay Area with the exact title and responsibilities who make more. Contrary to the buzz about Netflix being a tech innovator, it's become a "Hollywood" company. What drives Netflix is the Netflix "produced" shows; not the "innovative" streaming technology - Hollywood runs Netflix; not Los Gatos.

ConsSince many people are only at Netflix for the higher than average salary, there is a culture of fear whereby people are constantly worried about their employment status in the company and will, unfortunately, submit to their baser instincts to do whatever it takes to keep their job. As for a high-performing culture, I guess it's relative but I've worked with much much more talented people elsewhere. Netflix is a great place if you are average and are able to keep upper management for figuring out that you are just average and are willing to do whatever it takes to keep up that facade. It's a less than ideal place if you are truly innovative and want to do amazing "new" things. Again, the new thing at Netflix is producing new shows; not technology.

Advice to Senior ManagementYou've done a great job of positioning Netflix as a high-performing place so that those who don't work at Netflix believe this to be the case, now, live up to this which is much harder said than done.

No, I would not recommend this company to a friend

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2 people found this helpful  

The company is decline

Anonymous Employee (Current Employee)

I have been working at Netflix full-time for more than 3 years

Prospaid well. work long hours without vacation.

ConsThe culture is bad. They claim they only hiring superstar, but superstars will not go to the company, the engineer quality is so-so.

Advice to Senior ManagementYour culture is not that great. You company just like Enron

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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2 people found this helpful  

Their call center is a meat grinder

Customer Service Representative (Current Employee)
Hillsboro, OR

I have been working at Netflix full-time for less than a year

ProsFree Netflix account. You also get free self-worth and self-esteem draining sessions with management.

ConsInsane high turn-over. Lack of support from management..

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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10 people found this helpful  

The pit of Hell

Regional Operations Manager (Current Employee)

I have been working at Netflix

ProsMoney was awesome and the work in day to day operations was great.

ConsAs a person, you are treated just as Reed treated his customers, with arrogance and disposable.

Advice to Senior ManagementNetflix is gonna run it their way and I have no advice. Who am I to tell them what they should do? Continue on the path of destruction you are on. Im looking forward to the destruction of the company.

No, I would not recommend this company to a friend

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7 people found this helpful  

Times are tough so you probably need the job but start looking for a career ASAP once hired!

Customer Service Representative (Current Employee)
Hillsboro, OR

I have been working at Netflix

Proshands down pay is great 14.00 plus health care benefits (800 extra a month if you opt out of insurance) puts my pay above 2500 a month!

10 hour shifts (can be a con too) three day weekends are nice but you will need it

Classified as a hostile work environment by the state of Oregon so you get unemployment for virtually anything you may get fired for (even if you deserve to be fired). Make sure you get hired by netflix first before taking advantage of this sweet pro. It does not work if you are still on your trial period with them through a hiring agency.

Great job to go into to find a real career especially as a college graduate in this economy

ConsCustomers have no lives so they call up about stupid things and feel they deserve the world for $9.99

Dealing with stupid people all day long is very rough.

Pay is great but think about it, why do they pay so well? If it was a great place to work they would not need to pay well, would they ;-)

constantly acting like you care takes its toll at about 4 months in (like I said start looking for another job on your three day weekend no matter what you think at the start of this job, you will thank me later for that nugget of info ;-)

You will not get time off even though they don't give you paid time off

People are always getting axed around you so don't depend on the job.

Advice to Senior ManagementLet people take time off! By not your allowing people time off your making them get burnt out.

No, I would not recommend this company to a friend

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4 people found this helpful  

Netflix: A company that doesn't value employees, but only sees them as a means to an end.

DVD Sorter (Phoenix) (Current Employee)
Phoenix, AZ

I have been working at Netflix

ProsAbove average pay compared to the industry standard. Casual work attire policy.

ConsInadequate, poorly-trained management. Very little emphasis on feedback to employees. No paid vacation.

Advice to Senior ManagementValue your employees. Don't treat them like cattle. If you don't have any sense of loyalty to your employees, they won't hesitate to leave for a better offer elsewhere. Your company has about 25% turnover, easily. Why do you think that is?

No, I would not recommend this company to a friend

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Management is asleep at the wheel

Manager (Current Employee)
Los Gatos, CA

I have been working at Netflix

ProsFree lunch, good salary, nice commute

ConsPoor performance of colleagues, very poor management, very poor planning

Advice to Senior Management80% of your employees hurt you, the other 20% are mistreated. Fix this.

No, I would not recommend this company to a friend

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15 people found this helpful  

Worst treatment of humans I have ever seen.

Operations Supervisor (Current Employee)
Salt Lake City, UT

I have been working at Netflix

ProsThe insurance is good and you get it quickly after starting. There are some good people that you meet here, however they are usually fired within a matter of months. It is a challenging environment to work in.

ConsThe hours are very poor. There is no chance for promotion unless you are part of the current in crowd. The culture that is created is one that promotes arrogance, aggressive behavior and dishonesty. The general feeling is of fear and anxiety amongst the employees. You do not receive a performance review until you have upset management. You are expected to perform at such a level of intensity that it creates extremely high tension; associates tremble with fear. You are flat out told that you are expendable, and no matter how hard you try or what you accomplish, you will likely end up being walked out the door once they find someone who is not at the verge of a breakdown to replace you.

Advice to Senior ManagementManagement should consider the fact that by promoting and encouraging anti-social behavior the company is setting itself up for disaster. While people should be self-motivated and strong, they should not be expected to work themselves to a point of breakdown. Do not string the employees along and tell them one thing one day and something entirely different the next.

No, I would not recommend this company to a friend

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1 person found this helpful  

Not for me

Anonymous Employee (Current Employee)

I have been working at Netflix

ProsVacation policy
Free movies
Fair benefits
Fun concept
Nice coworkers

ConsSenior management
No security
No recognition for good performance
No respect from management
No HR support

Advice to Senior ManagementWhat happened to this company? Used to be a great job, not so much anymore. Please start caring about your people. We have lost many talented people, more want to leave. See what's going on and help your employees want to stay and get the old culture back.

No, I would not recommend this company to a friend

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4 people found this helpful  

Once a nice place to work... Now... Not so much...

Customer Service Representative (Current Employee)
Hillsboro, OR

I have been working at Netflix

ProsFree Netflix Account
It's good to have a job in a bad economy.
You actually get health benefits even if premiums are going up.

Cons-Cult like atmosphere. If you don't tow the current corporate mantra, be prepared to be ostracized.
-Bad communication. Be prepared to receive the wrong information from people and little help getting it clarified. Your manager may be the one giving you the wrong information.
-Poor quality metrics. Call center did not always focus entirely on numbers. Now it appears to be all they care about, even if the metrics system is flawed. You can be fired if as little as 2% of the callers you speak with leave negative feedback. In many cases you do not have much control over the reason someone is leaving negative feedback. Be prepared to accept that it is your fault no matter what the reason for the negative feedback was.
-Lack of ownership. You may not get backed up by your manager or your manager will bend policies to avoid taking escalated calls.
-Lack of respect. Management will act as if you're incompetent and don't know how to do your job during team meetings. Very belittling tones used from the people who spend the least amount of time on the phone.
-Little chance of career advancement. You may be able to become a supervisor, but that's about where it tops out at. CSR II is basically doing the grunt work of a supervisor for a meager pay increase. Despite this, it is an improvement over how it used to be where a promotion usually meant you'd be fired within three months.

Advice to Senior ManagementBe prepared for a downturn in the quality of the call center once the recession lifts. When people are not so desperate for a job, you will have a much thinned pool worthwhile employees. As technology changes to streaming you will need more skilled reps who actually understand what they're doing rather than reading scripts.

No, I would not recommend this company to a friend

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Glassdoor is your free inside look at Netflix reviews and ratings — including employee satisfaction and approval rating for Netflix CEO Reed Hastings. All 14 reviews posted anonymously by Netflix employees.