Netflix Reviews

Updated July 30, 2015
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Netflix Founder, Chairman and CEO Reed Hastings
Reed Hastings
53 Ratings

Pros
  • Freedom and Responsibility culture works the best (in 31 reviews)

  • Good Pay & Fact paced work environment (in 18 reviews)

Cons
  • You know you're in a culture of fear when the person training your group talks about how they were nearly fired (in 17 reviews)

  • The work-life balance is sometimes hard to manage (in 17 reviews)

More Pros and Cons

78 Employee Reviews

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  1. Helpful (2)

    DO NOT WORK FOR NETFLIX

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations Manager in Saint Louis, MO
    Former Employee - Operations Manager in Saint Louis, MO

    I worked at Netflix

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    If you want a free subscription then go for it.

    Cons

    If there were 25 hours in a day, Netflix would expect you to work all 25. They could care less about you as a person and they DO NOT hold to their core values of honesty and integrity. People are promoted based on political connection rather than real ability. There are no congratulations for a job well done but plenty of abuse when things aren't done to perfection. There are no SOPs for processes and procedures but Regional Managers and Regional Directors will criticize for "not doing it right". It was my worst experience of my professional career.

    Advice to Management

    Its typical of a company that's run by computer geeks rather than by people with real leadership experience. Leadership through coercion is a contradiction in terms. Start listening to your employees. Double digit turn over rates for salaried employees should speak volumes to you. If HR had been honest when I asked questions about the company before I joined I would never have accepted a position with these people.


  2. Helpful (23)

    Like a good drama: A flashy young company in a nice setting, but with lots of tension under the surface

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Software Engineer in Los Gatos, CA
    Former Employee - Senior Software Engineer in Los Gatos, CA

    I worked at Netflix

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    Netflix has nice, fancy offices in Los Gatos. They have good snacks. They pay a pretty high cash salary. You get to claim that you're in the movie business.

    Cons

    Netflix makes a big deal about their hiring policies. They claim that they regularly evaluate employee performance, and let the lowest performers go. To me, this sounded great! In contrast to many other companies where lazy and incompetent people hang around for years, Netflix tried to retain only the best and brightest people. Unfortunately, that's not what it was like in reality. A week after I started at Netflix, the recruiter who hired me was unceremoniously dismissed. Then the tech support guy in our office was released. Then an engineer on my team. In each of these cases, it wasn't clear what these folks had done wrong. They had all been technically competent, friendly and hard working. This promoted a culture of fear where no one felt that their job was secure. It turns out that there were several things going on. Managers were given incentives to regularly purge employees. So, managers developed antagonistic relationships with employees. In most normal companies, a key responsibility of a manager is to defend their team in front of senior management. At Netflix, this just doesn't happen. Additionally, Netflix doesn't have adequate mechanisms for providing feedback and review to employees. (In the year I spent at Netflix, I didn't receive a single review, positive or negative.) Without a formal system for employee evaluation, managers resort to picking favorites: they hire in their friends, and fire people who they aren't friends with. I saw this happen to many different people while I was at Netflix. It's allowable by law (everyone is an "at will" employee), but it does not lead Netflix to hire and retain the best people. Netflix has had the good fortune to be in an easy business. They moved early into online DVD rentals, and have large cost advantages over potential rivals. Their competitors (Blockbuster, Walmart, etc) took major missteps, and were not really able to compete. Netflix doesn't have to be the best at anything they do: operations, marketing, movie recommendations, etc. They just have to be OK at these things to run a profitable business, and they are only OK at them.

    Advice to Management

    The key problem with Netflix is in their HR policies. Netflix needs to establish formal job responsibilities for all employees, establish goals for individuals, and measure employee performance against those goals.


  3. Helpful (9)

    Wrong perception about what they are and what they can do

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Software Engineer in Los Gatos, CA
    Former Employee - Senior Software Engineer in Los Gatos, CA

    I worked at Netflix

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    around 10% better salaries than average, flexibility as long as you employed, very good leadership, very good HR team, no vacation policy

    Cons

    fear based environment, management self-image is completely hosed. They claim they are professional sports team because they pay 10% more than market. Mid management is completely incompetent as they don't have to be

    Advice to Management

    Managing people is not just managing numbers. What happens is that if you tell employees during orientation only that you are disloyal to them, they stop caring about you in their sub-conscious.


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  5. Helpful (2)

    Just Shocking

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Hillsboro, OR
    Former Employee - Customer Service Representative in Hillsboro, OR

    I worked at Netflix

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Pay is just about it.

    Cons

    Hours. Managers/Sup. Environment. No paid time off. Managers either love you, or hate you. And when they hate you, watch out. They will find any reason to fire you. Whether it's numbers, some issue with take a break too long/short, the amount of time you are approved for (unpaid) time off, or for not using their chosen words/verbage on calls.

    Advice to Management

    I'll agree with a previous post, get your head out of your behinds and take a look around. Reps are doing everything they can to keep their job. They are afraid. Instead of starting waves of fear all the time by firing people, why don't you train and retrain those that you do have that are struggling. Show them how to do their job better. And realize your matrix you use for stats is flawed, as well as your req on them.


  6. Helpful (7)

    Disorganized chaos, insanely high turnover.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Los Gatos, CA
    Former Employee - Anonymous Employee in Los Gatos, CA

    I worked at Netflix

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    Industry Leader Knowledge of company initiatives and goals are well spread knowledge amongst everyone there. Excellent Salary

    Cons

    Work-life balance poor Turnover of employees extremely high, most stay for fewer than 6 months. Management unable to work together to form any cohesive goals.

    Advice to Management

    Management needs to grow up from it's casual start up type environment, and realize at the size and rate of growth it is at, it needs to begin implementing a more traditional working environment.


  7. Helpful (5)

    Not Worth It

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Hillsboro, OR
    Current Employee - Customer Service Representative in Hillsboro, OR

    I have been working at Netflix

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Its a job at a time when jobs are scarce Pay is good, benifits are good Sometimes you can get time off

    Cons

    Feeling like you are going to be fired at any minute for any reason Atmosphere of fear and hostility Zero clear communication of what needs to be done to keep your job Unrealistic stat expectations that change almost weekly

    Advice to Management

    Stop treating employees like trash. If you want someone to do a good job give them a company they can be proud to work for.


  8. Helpful (7)

    It's a job, but only just that.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Hillsboro, OR
    Current Employee - Customer Service Representative in Hillsboro, OR

    I have been working at Netflix

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    No reason to work there unless you are a masochist. You can earn the same money selling vacuum cleaners.

    Cons

    Where do I start? No respect for employees. No vacation time. No sick leave. No consistency. No defending yourself. No dialogue. No sense of reason. No rules for managers, supervisors or "teachers pets". "Career Advancement" practically guarantees you'll be fired. This is an awful, oppressive, fearful, negative and pitiful place to work. Seriously, go to Burger King or Walmart because they'll treat you better. For the "good wage (cough)" you'll end up with ulcers and a need to explain why you were fired to your next employer.

    Advice to Management

    The corporate office needs to understand that in order to be #1, you have to treat people with respect. I have an MBA in Business and I'd never, ever treat people the way this company treats people. My advise? Fire your managment team in Hillsboro and start from scratch - you've got some major weak links there. They have ruined the call center. Being #1 is worthless if your employees hate every minute they spend there. I know I did.


  9. Helpful (9)

    Middle management is arrogant and incompetent

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Engineer in Los Gatos, CA
    Current Employee - Senior Software Engineer in Los Gatos, CA

    I have been working at Netflix

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Good location, free lunch, ability to choose laptop, corporate culture looks good on paper

    Cons

    Middle management is unable to effectively plan; they do not understand the strengths and weaknesses of their teams and seem to be mostly interested in protecting their bloated salaries. 20% of work force should be terminated. The other 80% is so segmented that they are unable to accomplish anything of any real value. Netflix was probably a great company to work for a few years ago, but is dangerously mismanaged now.

    Advice to Management

    Start over. The company has great core beliefs but fails to efficiently execute.


  10. Helpful (5)

    They hire you and then fire you

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations Supervisor in Worcester, MA
    Former Employee - Operations Supervisor in Worcester, MA

    I worked at Netflix

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Great for silicon valley rockstars who live there jobs.

    Cons

    No upward mobility unless you want to move across state lines. If you do not accept promotion you start to feel the screws tightening to leave.

    Advice to Management

    Relax. You will all be out of work in 5-7 years when everything goes online streaming.


  11. Helpful (6)

    Not worth the stress! Everyone hates their job there!

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Hillsboro, OR
    Current Employee - Customer Service Representative in Hillsboro, OR

    I have been working at Netflix

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    Good Pay Free membership Clean environment Research is very helpful Free coffee and popcorn Direct deposit Netflix gear Close to public transportation

    Cons

    Tons of Stress! Things change at a moments notice No sick time No vacation time No Holiday pay impossible to get time off Not flexible with shifts forget it students! Mandatory overtime if you don't pick a time they will. I was stuck there till 2am! Inconsistency in policies They concentrate on the negative calls hence dsat! HIGH turnover Unhelpful Technical support No shift drop or pick ups Have fun getting yelled at for wait times and watch instantly issues! Open 24 hours 7 days a week but for a lot off issues support staff isn't available.

    Advice to Management

    If you were the leading company in customer satisfaction years ago when people actually enjoyed working there why did you change it? You need to realize that people call in because they have a problem. Work on trying to fix the issue and not on figuring out which reps sugar coat the awful truth the best. Give you CSR'S the tools to actually help your customers. Don't have them tell customer That they are capable of handling any situation when they can't! Some CSR's want to help but it doesn't get past the contact notes.



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