Netflix Reviews

Updated August 26, 2015
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Netflix Founder, Chairman and CEO Reed Hastings
Reed Hastings
47 Ratings

Pros
  • Freedom and Responsibility culture works the best (in 31 reviews)

  • Good Pay & Fact paced work environment (in 18 reviews)

Cons
  • You know you're in a culture of fear when the person training your group talks about how they were nearly fired (in 17 reviews)

  • The work-life balance is sometimes hard to manage (in 17 reviews)

More Pros and Cons

78 Employee Reviews

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  1. Helpful (9)

    Netflix is Great! ...Just Stay Out of the Call Center.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Support Staff in Hillsboro, OR
    Former Employee - Support Staff in Hillsboro, OR
    Doesn't Recommend
    Approves of CEO

    Pros

    The upper management of Netflix really does seem to want to take a different approach with how they handle their employees, and accepts the fact that as an adult, you're able to get your job done. They appear to be very with it. The call center attempts to echo that sentiment, and provides many perks that make work an alright place to be. From the free coffee and refreshments in the cafeteria to the free rental plan, great benefits, and competitive pay, there is a great ideal that the company attempts to live up to - that the people populating the center are worth the extra buck or two. It was refreshing to work for a company that was capable of identifying problems, and instead of sweeping them under the rug, took the initiative to change the problem.

    Cons

    Specific to the Hillsboro location, the middle-management is hit-or-miss with whether or not they treat you like a valued member of the team. Many of the team managers do not communicate clearly with their teams - as a member of the support staff, it was evident which managers were taking the time to coach, train, and encourage their teammates, and which were not. Many reps who were extremely good at their job were let go for seemingly innocuous reasons, veiling the manager's personal dislike for the individual. The Hillsboro center has been open since September of 2006, and very few (if any) original cast members from the first three training classes exist. The management of the call center was not in any way stable; the entire team had been replaced once over, and in the less-than two years, they've gone through two site directors. With all of the management, quality, and training staff adjustments, many representatives felt as though getting promoted was a death knell to your time at Netflix. NOT that there were copious opportunities for advancement - quite the contrary. Team managers were hired from outside of the company, and rarely were promotions from within occurring. There were a handful of people who did move up the ladder, and, as previously mentioned, found themselves restructured out of the company, told that there was no longer work for them to do and laid off, or outright fired because they "don't fit the way the department is going."

    Advice to Management

    To the senior-most management in Los Gatos, I would ask that you send some sort of internal affairs mole into the call center. Hire someone to see what it's like from the floor's perspective, as naturally the team managers are putting on their best face for you. See what their day-to-day face looks like, and see how it compares. Because you very well might see that some of the individuals in places of authority don't seem to know, in the colloquial, their arse from a hole in the ground.


  2. Helpful (5)

    Netflix is a great company, the Oregon office is tumultuous.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Does IT Matter?
    Former Employee - Does IT Matter?
    Doesn't Recommend
    Approves of CEO

    Pros

    The people there are fantastic, the service is great, the facilities are terrific as well as comfortable. Some of the perks were worth it (free Netflix!). The training team is great, the support staff are incredible, all very hard working people, the representatives on the floor are, without a doubt, the best in the industry. And who doesn't want to work "in the movies"? The pay is pretty decent, the benefits are acceptable.

    Cons

    It's frustrating to work for direct management who treat you like you're an inconvenience but yet you still provide them with reason to boast about top-rated customer service. Lack of communication. And unless you want to be management, lack of challenge and opportunities for growth. "Job security" doesn't really exist for anyone in the Oregon office. Innovation is encouraged yet support for implementing innovation is negligent at best.

    Advice to Management

    Stop being so secretive, just be upfront and honest! Learn to communicate, take the suggestions given seriously instead of treating everyone like they have no idea what they're talking about. Trust the people you hired to act in the best interest of Netflix as you trust those people every day to explain and defend your decisions.


  3. Cold-hearted place. you'll have a job in the morning but by mid-day you might not have a job

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Los Gatos, CA
    Former Employee - Anonymous Employee in Los Gatos, CA
    Doesn't Recommend
    No opinion of CEO

    Pros

    Great benefits such as free movies and Sundance/LA festivals and pays really well!

    Cons

    This place is a cold-hearted environment. Life would be so perfect if you manager likes you, if not you're outta there in a heart beat! You come to work thinking you have a job, but might be escorted by security to leave the place within hours.

    Advice to Management

    change the culture!


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  5. Helpful (5)

    A career at Netflix can be rewarding if your coworkers are competent and have a modicum of social skills.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Los Gatos, CA
    Former Employee - Anonymous Employee in Los Gatos, CA
    Doesn't Recommend
    Approves of CEO

    Pros

    Starting salaries are above average.

    Cons

    A career at Netflix can be rewarding and enjoyable, dependent upon whom you work with. Some coworkers, especially those who have been at Netflix for a longer time are difficult to work with due to stubbornness or hubris. These attitudes affect the stability of the Netflix service because engineers often do not follow standard operating procedures resulting in multiple outages. Additionally, some employees make racist and sexist comments and management takes no steps to correct this behavior.

    Advice to Management

    There is a lack of competency at the middle management level allows long time time employees to be rude and hostile towards newer employees.


  6. Helpful (8)

    Good in the short term, but ...

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Software Engineer in Los Gatos, CA
    Former Employee - Senior Software Engineer in Los Gatos, CA
    Doesn't Recommend
    No opinion of CEO

    Pros

    Netflix's top management has a simple and well thought out strategic vision which they communicate well to employees. The company is consistently profitable and salaries tend to be substantially above the market rates.

    Cons

    Netflix pays well to get the best person for the job. The downsides of this are that often people are overqualified for what they are doing, which can lead to a lack of challenge for them. Worse, Netflix quickly and unceremoniously fires anyone whose skills no longer match the available work, or even whose manager doesn't especially like them. Retraining people for different jobs just doesn't occur. If the immediate work fits your professional goals, Netflix can be a good place to work, but don't plan on a long career there.

    Advice to Management

    Your former start-up has become a somewhat disfunctional large organization. It would behoove you to attend to your middle-management structures.


  7. Helpful (8)

    Reed between the lines.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Los Angeles, CA
    Former Employee - Manager in Los Angeles, CA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Liberal time off policy...oh wait, you're so overworked, you don't have time to take advantage of it. Casual dress code.

    Cons

    Horrible communication from upper management, and they are fully aware of this. Lack of growth potential. In fact, many employees are told during the interview process that they are expected to leave within a few years as there is no where for them to go. Understaffed and overworked, but this is excused by being referred to as a part of the 'internet culture'.

    Advice to Management

    Pay attention to people's work performance and reward those that excel at their jobs with both salary and title compensation, not those that play politics the best. Communicate with your employees and do not operate under a culture of fear.


  8. Helpful (11)

    Get in, get experience, get out.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Beverly Hills, CA
    Former Employee - Manager in Beverly Hills, CA
    No opinion of CEO

    Pros

    You get to work on cool products, and your salary is relatively high for your job title. Also, most people that you work with are relatively competent and smart.

    Cons

    No growth potential - they don't have a track and they don't put resources into grooming their employees. Get the experience you need for a few years and move on to grow your career. Also, the culture of the Beverly Hills office is different than in Los Gatos. This is largely due to management and the fact that the prevailing hiring and HR philosophies are not executed quite as they should be. Although management is generally on the mark in letting people go, there have been a few notable decisions that have not quite made sense. The review process leaves much to be desired, as it still does not accomplish the desired goal of identifying the "rock stars" and separating them from the less-productive. Also, it is very common for employees to be expected to carry the workload of several people, and action is usually only taken when something big ends up falling through the cracks.

    Advice to Management

    Listen to your employees more, and be more in touch with personnel issues. What works for one group of employees doesn't necessarily work as well for another.


  9. Helpful (5)

    Netflix: What if an entire company did a Chinese fire drill?

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Hillsboro, OR
    Former Employee - Anonymous Employee in Hillsboro, OR
    Doesn't Recommend
    Approves of CEO

    Pros

    The pay is "the industry standard", the benefits are good, I've had worse. I have also had better. It was fun to delight customers, we were all empowered to do what was right for the customer - which ended up being good for the company. It felt good to be part of something new, fresh, and experimental. I worked with some of the most brilliant, creative, and compassionate people I have ever known there. Unfortunately, they have almost all been fired.

    Cons

    Lack of communication. Lots of turn over in management. Virtually no room to advance, it really is true that if you get promoted to anything you have a much higher probability of being fired. The job was always highly enjoyable - trying to appease the revolving queue of managers... not so much. I got conflicting feedback (when any was given) depending on who I spoke to, on varying days of the week at times. When I was hired, I was told about the "high performance culture" which was great for about a year. Everyone worked together, it felt good to work there, I was proud of what I was doing. If I had known that "high performance culture" was going to transform into a culture of fear, I would probably have taken a different job.

    Advice to Management

    Do not burn through managers like they are kleenex. That does not help - it makes things worse. It is close to impossible to be managed at all when you don't have time to get to know your boss, and your boss doesn't know anything about you, or your performance. Send a drone in to observe things from the customer service floor perspective, the way some of your people are being treated is absolutely inexcusable. Reorganize your HR department, some of the people in it are rather incompetent.


  10. Helpful (9)

    Earn big bucks and get fired

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Software Engineer in Los Gatos, CA
    Former Employee - Senior Software Engineer in Los Gatos, CA
    Doesn't Recommend
    Approves of CEO

    Pros

    Making big bucks and taking vacation when you feel like it. One company I know of that offsets uncounted after hours with uncounted vacation.

    Cons

    They'll fire you when they feel like it, regardless of performance. Netflix recruiters will spend enormous hours luring you from a company you're happy in yet after you get in you'll be disappointed. Huge paycheck (Negotiate! They'll fall in!) is their only retention policy after that. Ah, and forget about your carrer, once you join Netflix it's over until you're out.

    Advice to Management

    Money is not everything. Think why you pay so much and still cannot hire good people.


  11. Helpful (8)

    Working at Netflix can be good, but.....

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Staff in Hillsboro, OR
    Current Employee - Staff in Hillsboro, OR
    Doesn't Recommend
    Approves of CEO

    Pros

    Pay and time off. This is if you can get time off approved.

    Cons

    Long hours. Direction from managment changes weekly. They do not provide proper feedback or any feedback at all. If you screw up expect to be walked out the door. Managment does not really seem to care about you.

    Advice to Management

    Provide feedback. Give opportunties to imporve. The revolving door is not good for moral of the staff.



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