Netflix Reviews

Updated June 29, 2015
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Netflix Founder, Chairman and CEO Reed Hastings
Reed Hastings
46 Ratings

Pros
  • Freedom and Responsibility culture works the best (in 31 reviews)

  • Good Pay & Fact paced work environment (in 18 reviews)

Cons
  • You know you're in a culture of fear when the person training your group talks about how they were nearly fired (in 17 reviews)

  • The work-life balance is sometimes hard to manage (in 17 reviews)

More Pros and Cons

77 Employee Reviews

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  1. Great Idea, Not so great execution

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Netflix

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Wonderful spirit among the employees,
    Call center is fairly nice with a plethora of break rooms, services and aesthetic feel.
    Pay was good and comes with service perks.

    Cons

    Company will tell you they don't use key indicators to control employment, but this also enables them arbitrarily terminate employees.
    Management is very persnickety and often unreliable. Coworkers generally help you when you have a problem because the management is standoffish.
    Software engineers are fairly laughable. The concept and pricing for the service is great, but the actual programs on many operating systems is horridly designed in many area, as customers will frequently point out.

    Advice to Management

    Let employees see their statistics. That's how they really know what they need to improve on and aren't just relying on unreliable management to track their success.


  2. Helpful (3)

    Worst call center work ever

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CSR2 in Hillsboro, OR
    Former Employee - CSR2 in Hillsboro, OR

    I worked at Netflix

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Locker room to shower in after riding bike to work. Not having to engage Sr Management who always hid on the Bridge.

    Cons

    No way for raises or growth professionally. Saw 18 Supervisors escorted out of building one by one by management, who were the first round of cuts after over staffing. High turnover. You cannot expect problems to be solved in 4:20 and basing a metric if the customers happy with a Y or N answer and only allowing 5/100 to be no was ridiculous.


  3. Helpful (5)

    Better places to work than here unless you enjoy irate customers who get totally upset over minor things.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Hillsboro, OR
    Former Employee - Customer Service Representative in Hillsboro, OR

    I worked at Netflix full-time (More than a year)

    Doesn't Recommend
    Positive Outlook
    Doesn't Recommend
    Positive Outlook

    Pros

    Provide fairly well-stocked break room and often spring for pizza for everybody.

    Cons

    Management can't seem to get a grip on what method to use to manage operations and employees. Ever-changing operations plans leave employees bewildered and often paranoid.

    Advice to Management

    Yes, you're making tons of money and your stock is exorbitantly and obscenely high, but it's all at the expense of your employees. Learn how to manage people with a little respect for the individual and stop changing the workplace standard operating procedures so often. It confuses the masses, including those who manage and supervise.


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  5. Helpful (10)

    great spot to make a quick buck

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Fremont, CA
    Former Employee - Customer Service Representative in Fremont, CA

    I worked at Netflix full-time (Less than a year)

    Recommends
    Neutral Outlook
    Disapproves of CEO
    Recommends
    Neutral Outlook
    Disapproves of CEO

    Pros

    Fair hourly wage
    Catered breakfast/lunch
    Performance based shift bids

    Cons

    Make one mistake and you're out of there


  6. Helpful (19)

    Will fire you for being 2 minutes late.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Csr1 in Hillsboro, OR
    Former Employee - Csr1 in Hillsboro, OR

    I worked at Netflix

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Great facility. Relaxed atmosphere once you get there

    Cons

    Will fire you for being late no matter what the reason


  7. Helpful (11)

    Great Company, Inexperienced Management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Purchasing in Los Gatos, CA
    Current Employee - Purchasing in Los Gatos, CA

    I have been working at Netflix full-time (More than 3 years)

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Great Product, Driven culture, Cross Team Collaboration.

    Cons

    There are a couple of cons that seem to be proving to become obstacles for productivity. My Director loves to bully and has fired the valuable individuals on our team. She is afraid of anyone that is smarter than her that also contributes and gets recognized for their contribution. Instead of building a great team, sadly this Director manages two unrelated teams with no knowledge on how to manage either. She thrives on driving fear. Sad as most of the people here are genuinely great people.

    Advice to Management

    Don't sacrifice two great teams for a poor director.


  8. Helpful (17)

    Trapped & Talented

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Digital Account Specialist in Beverly Hills, CA
    Current Employee - Digital Account Specialist in Beverly Hills, CA

    I have been working at Netflix full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Lunch, healthcare, experience and unlimited vacations.

    Cons

    No growth and the culture IS too good to be true, we live and breed fear.

    Advice to Management

    Management fears there own position that they can't efficiently manage their team.


  9. Helpful (8)

    I feel like I'm on a sinking ship...

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CSR-1 in Hillsboro, OR
    Current Employee - CSR-1 in Hillsboro, OR

    I have been working at Netflix full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Not many left, pay is decent, oatmeal and ramen in the breakroom, that's about it.

    Cons

    Been here 5 years with top stats never had a raise but did get a pay cut. Overwhelming sense of managers whispering behind closed doors. Pretty much anyone can get fired anytime for literally any reason. Doesn't matter how good you are at your job, I haven't talked to a supervisor or manager in months. Constant calls with limited out-dated knowledge base to refer to. No notice on changes or training after initial hiring. Fear based environment. If you have any other option it's probably better.

    Advice to Management

    This used to be such a nice place to work... now we are cattle herded through troughs.


  10. Helpful (7)

    Disappointing

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Senior Marketing Manager in Beverly Hills, CA
    Current Contractor - Senior Marketing Manager in Beverly Hills, CA

    I have been working at Netflix as a contractor (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Excellent Salary and benefits; catered lunches. Everyone at Netflix is very talented, smart and professional

    Cons

    There's very little understanding of the 'Freedom and Responsibility" mantra. The culture tends to promote throwing each other under the bus mentality. The marketing department has very little direction. Reminded me of a kids soccer game; everyone huddled up around the ball without any direction on where to go. Would really benefit from some consistent direction and communication.

    Advice to Management

    Consider establishing better forms of communications and direction for entire teams and individual employees. Many people are spending their days confused on direction, goals and job responsibilities (areas of focus and ownership).


  11. Helpful (21)

    It's not "if" you will be let go, it's "when".

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Systems Administrator in Los Gatos, CA
    Former Employee - Senior Systems Administrator in Los Gatos, CA

    I worked at Netflix full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Leeway to learn and gain experience with diverse technology.
    Pay was above market.
    Work with fantastic people.
    Free subscription & good "product".

    Cons

    People are treated like toilet paper. It is not a "family", this is true, but it is not a "team", either. The group I worked in processed hires & fires access rights: I have never seen so many people fired, without warning, while they were ON vacation - leaving our group to receive and deal with calls from confused people (some of them Directors of hubs), who returned ready for work to no access and no information on what was happening.
    Lousy communication between groups.
    Excessively High turnover - instead of leveraging employee knowledge & experience - people are overworked, used up, & thrown out like trash - the alumni group should read "NETFLIX PTSD Group".
    80 hr work week *minimum*.
    No work-life balance.
    I had 4 managers in 1year of employment & the entire team I was on was replaced during that time and (you guessed it) one of the most awesome employees was fired while he was *ON* vacation: *THAT* was extremely awkward, as he was stellar...it was just a regime change.

    Advice to Management

    As if they care what former employees think: Treat people like human beings and show some basic respect. Have *meaningful* employee-management meetings and encourage open communication instead of the "keep doing what you're doing" until people are blindsided by termination.



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