Netflix

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Netflix Reviews

Updated Jun 8, 2014
All Employees Current Employees Only

3.2 394 reviews

71% Approve of the CEO

Netflix Founder, Chairman and CEO Reed Hastings

Reed Hastings

(306 ratings)

52% of employees recommend this company to a friend

Review Highlights

Pros
  • Freedom and Responsibility" is their guiding phrase here and it is true(in 29 reviews)

  • Good Pay & Fact paced work environment(in 18 reviews)


Cons
  • Netflix makes no secret about it's high performance culture, which results in a very high turnover(in 18 reviews)

  • IT IS LITERALLY TRUE THAT IT IS CULTURE OF FEAR, no matter how talented you are(in 17 reviews)

69 Employee Reviews Back to all reviews
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    • Culture & Values
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    • Disapproves of CEO

    1 person found this helpful  

    Drink lots of coffee.

    Customer Service Representative (Former Employee) Hillsboro, OR

    Pros24 hours a day available for setting schedule. I was paid very well through the temp agency and then was given a good raise after I was hired on. There was also a lot of windows and a cheery looking appearance.

    ConsConstant changes in team organization and fear filled environment. There were mental health hotline tear aways in the bathrooms. It wasn't an easy place to work because management constantly hounded you if you made a single mistake.

    No, I would not recommend this company to a friend

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    Great money if you can deal with the customers

    Anonymous Employee (Former Employee)

    Prosgood pay
    fun atmosphere
    good training program

    Consno pto
    leadership is lacking
    no flexibility in scheduling

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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    Good experience, difficult job

    Customer Service Representative (Former Employee) Hillsboro, OR

    Pros-Decent employee benefits
    -Fellow employees are great
    -Not too much direct oversight/too many meetings
    -Training was excellent and engaging

    ConsPerformance metrics seem reasonable at first, but it's nearly impossible to meet some of them. For example, one of your metrics is the percentage of "No" answers you get from the survey at the end of the call asking customers if they were satisfied, but this system is relatively flawed.

    Advice to Senior ManagementGive employees a bit more breathing room, and you'll have a much happier workforce.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

  1. We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    Very Different Culture

    Content Team (Former Employee) Beverly Hills, CA

    ProsWork with highly intelligent individuals, free lunches, snacks sodas. your peers are great people that you will enjoy spending time around. On the peer level it is a very welcoming atmosphere.

    ConsWork Life balance is horrible, no room to grow or it takes 8+ years. Extremely high turn over whether it be employees leaving or arbitrary 'Lay Offs'

    Advice to Senior ManagementNo advice - it would be a waste of breath. Management, gets their orders from way above your level. It's a very, very large corporation where advice or ideas aren't welcomed.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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    2 people found this helpful  

    Dynamic is not always a good thing.

    Disposition Representative (Former Employee) Hillsboro, OR

    Pros- Company is very motivated to make improvements and will not hesitate to try any path towards innovation. Therefore, things are constantly changing and providing a challenge.
    -Decent wages and benefits.
    -Flexible schedules

    Cons-Since company readily implements improvements, and not all initiatives are successful, there is a great deal of back tracking and job ambiguity.
    -Very fickle in requirements and needs

    Yes, I would recommend this company to a friend

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    Over matrixed under thought out

    Senior Supervisor (Former Employee) Hillsboro, OR

    ProsFast paced, energetic place to work. The compensation was great, and the tools at our disposal were more than adequate to build and retain strong teams.

    ConsTo much reliance on matrix and not enough on individuality that empowers employees to do great things. While we had great tools, were were not given the autonomy to use them effectively. Good people had to be let go for arbitrary reasons, and other that should move on are kept.

    Advice to Senior ManagementReward creativity, relax a wee bit, and never ever hire more people than you really need. Doing so creates problems down the road that are not good for anyone.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    1 person found this helpful  

    Great Pressure High Pressure

    Customer Service Representative (Former Employee) Hillsboro, OR

    ProsThe pay for a customer service call center position was great and there were tons of overtime opportunities

    ConsHigh pressure to meet customer satisfaction goals

    Advice to Senior ManagementTreat you employees like people and not a metric

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
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    2 people found this helpful  

    High Pressure High Reward

    Anonymous Employee (Current Employee) Santa Clarita, CA

    ProsGreat Benefits, Freedom and Responsibility culture. Ability to express own ideas.

    ConsNo work life balance. High Pressure to be a shark. Political games for advancement. Claims to be transparent, but is not.

    Advice to Senior ManagementPractice what you preach.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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    • No Opinion of CEO

    1 person found this helpful  

    Fine, if you can handle the hours

    Warehouse Associate (Former Employee)

    ProsEasy interview. Lots of quiet time. Ripping envelopes can be kind of a zen experience if you look at it that way

    Consearly, short hours. facilities are often far enough away from residential areas that the gas cost basically negates 1/4 of your work day's wages. No social interaction. VERY Repetitive.

    Advice to Senior ManagementFind some way to give people full time hours so that that you don't have a constant revolving door with employees.

    No, I would not recommend this company to a friend

    • Culture & Values
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    3 people found this helpful  

    Haste makes waste, and don't let the door hit you on the ass on your way out.

    Anonymous Employee (Former Employee) Los Gatos, CA

    ProsOpen engineering discussions.
    Love new technologies.
    Willing to take on risks.

    ConsWilling to take on risks but mistakes are costly.

    Advice to Senior ManagementSlow down, don't try to force round pegs into square holes.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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