Netflix Reviews

Updated September 7, 2014
Updated September 7, 2014
405 Reviews
3.6
405 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Netflix Founder, Chairman and CEO Reed Hastings
Reed Hastings
311 Ratings

Review Highlights

Pros
  • Freedom and Responsibility" is their guiding phrase here and it is true (in 29 reviews)

  • Good Pay & Fact paced work environment (in 18 reviews)


Cons
  • Netflix makes no secret about it's high performance culture, which results in a very high turnover (in 18 reviews)

  • IT IS LITERALLY TRUE THAT IT IS CULTURE OF FEAR, no matter how talented you are (in 17 reviews)

More Highlights

70 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 4 people found this helpful  

    Haste makes waste, and don't let the door hit you on the ass on your way out.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Los Gatos, CA
    Former Employee - Anonymous Employee in Los Gatos, CA

    I worked at Netflix full-time for more than a year

    Pros

    Open engineering discussions.
    Love new technologies.
    Willing to take on risks.

    Cons

    Willing to take on risks but mistakes are costly.

    Advice to ManagementAdvice

    Slow down, don't try to force round pegs into square holes.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  2. 3 people found this helpful  

    Hacking Netflix

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - CSR-1  in  Hillsboro, OR
    Former Employee - CSR-1 in Hillsboro, OR

    I worked at Netflix full-time for more than a year

    Pros

    Great stock options and free movies

    Cons

    They love firing people for things that aren't under the employees entire control and micromanage like a mofo

    Advice to ManagementAdvice

    Chill out- its just movies

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  3. 3 people found this helpful  

    Good alternative to larger companies

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Netflix full-time

    Pros

    Friendly environment with many seasoned pros in the ranks. Engineers and their designs are not subject to micro-management. Very little policy or overhead. Great compensation from a cash perspective. Team orientation.

    Cons

    While much of netflix is progressive, there's a lot of legacy software and practice you will have to deal with. Beige cubes, plastic bottles and lunches paint a rather out-of-date office space approach.

    Advice to ManagementAdvice

    Be more green: allow remote employees, open offices closer to population centers, stop all the plastic waste. Force staff rotation particularly around troublesome technology.

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  5. 4 people found this helpful  

    ok

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Netflix full-time

    Pros

    Nice location, ok free lunches

    Cons

    Always worried you will be fired

    Doesn't Recommend
    Approves of CEO
  6. 2 people found this helpful  

    Stressful environment, but great rewards

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - CSR-1  in  Hillsboro, OR
    Former Employee - CSR-1 in Hillsboro, OR

    I worked at Netflix part-time for less than a year

    Pros

    The pay was competitive for what the job was, and the benefits were excellent even for a temporary employee. The staff, including management, was generally relaxed and friendly. The culture is seemingly relaxed and there is no formal dress code or vacation policy.

    Cons

    The environment was very stressful and it felt like anyone could lose their job at any moment. There is a huge emphasis on stats and if an employee does not measure up, they are terminated. The opportunity to move up isn't nearly as within reach as they make it seem.

    Advice to ManagementAdvice

    Walk the talk!

    Recommends
    Positive Outlook
    No opinion of CEO
  7.  

    early riser

    • Comp & Benefits
    • Work/Life Balance
    • Career Opportunities
    Former Employee - Machine Operator II  in  Richmond, VA
    Former Employee - Machine Operator II in Richmond, VA

    I worked at Netflix for more than 3 years

    Pros

    benefit stipend, getting off early in the day

    Cons

    early mornings, irregular hours, constant management changes

    Doesn't Recommend
    Negative Outlook
  8. 1 person found this helpful  

    Let us do our jobs!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Las Vegas, NV
    Current Employee - Customer Service Representative in Las Vegas, NV

    I have been working at Netflix full-time for less than a year

    Pros

    Relaxed environment: Dress code very comfortable
    Decent wage: Beats the heck out of minimum wage
    Free account: as long as you are employed

    Cons

    Too much pressure on AHT. 5.5 minutes to relate, converse and fix issues. Not near enough.
    Tech team needs to get their act together. Can get 3 different answers to the same question.
     Need more positive reinforcement. Scare tactics make for constant turnover.
    3rd party call center..attendance policy very strict

    Advice to ManagementAdvice

    Let us do our jobs! Stop confining us on time spent with the customer! We have many elderly customers who need more explanation for issues. DSat is stressed way too much. Back off on a few things..and watch that DSat drop! What is more important...a satisfied member..or how many calls we take a day.

    Neutral Outlook
    Approves of CEO
  9. 2 people found this helpful  

    Customer Service Is Not For Me

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Frisco, TX
    Former Employee - Customer Service Representative in Frisco, TX

    I worked at Netflix full-time for less than a year

    Pros

    Good pay, benefits, and relaxed atmosphere.

    Cons

    Customer service in general. For some reason going into this I did not think it would be a typical customer service experience based on my own satisfaction with Netflix for the past 3 years. It's pretty easy work, but so many people who called were lazy and/or arrogant jerks. Some of them made me feel like I was an inch tall. It was emotionally draining, especially for someone as sensitive as I am. The pressure to meet the 0% DSAT also didn't help. The survey asks about the company but it's answer is a reflection of the customer service and high DSATs effect job performance. We're expected to convey a relaxed, friendly attitude and build a personal rapport with the customer, but with pressure of the DSAT it's hard not to make everything sound forced and phony because you want to really turn it on to try get a yes out of the person. I'm an introvert so faking conversations and trying to think of chit-chat was hard for me. Do not take this job if you're sensitive and don't have strong conversational skills. You must get to know the person. It is required. I also wanted to add that the schedules and team leaders are constantly changing. It's extremely frustrating.

    Advice to ManagementAdvice

    Change the survey question.

    Neutral Outlook
    Approves of CEO
  10. 5 people found this helpful  

    Competitive Company with Opportunities for The MOST Ambitious

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Santa Clara, CA
    Former Employee - Customer Service Representative in Santa Clara, CA

    I worked at Netflix full-time for more than a year

    Pros

    free food, and flexible scheduling is promoted, although in a call center, this schedule flexability is not really existent. Senior and Middle management try their best to be honest and forthcoming.
    If you want something you can ask anyone and they can probably get it for you if you work for it.
    Believe in promoting from within, and encouraging you.

    Cons

    truthfully, their open door policy on who's getting fired, or what changes are happening can be somewhat stressful at times. you don't feel a sense of job security. their feedback oriented management style just feels pressure-some.

    Netflix is a team. A sports team. an ambitious and cut throat team who will trade you off if they see you're not an asset any longer, rather than encourage you to move cross functionally.

    Recommends
    Neutral Outlook
    Approves of CEO
  11. 11 people found this helpful  

    Formerly 5-star, now a bit adrift

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director of Engineering  in  Los Gatos, CA
    Former Employee - Director of Engineering in Los Gatos, CA

    I worked at Netflix full-time for more than 3 years

    Pros

    Smart co-workers with the basics of a great corporate culture.
    Lack or management direction means lots of job flexibility (back-handed pro?).
    Good product that has potential.

    Cons

    Lacking a future strategic vision from the exec team.
    Not an innovation culture for engineers, more of a tinkering culture with mindless obsession to A/B testing.
    Didn't learn from the Qwikster debacle and hasn't returned to a focus on customers - they're just numbers on a chart to management.

    Advice to ManagementAdvice

    Realize Netflix needs to be more than just a content middle-man to succeed long term.

    I had a great ride at Netflix up to the point where Reed torpedoed the company with the Qwikster idiocy. Despite the obsession with testing user experience, almost nothing was done to test consumer reaction to the Qwikster plan before it was announced (haphazardly at that).

    Put customers first again and deliver the BEST combined streaming and DVD experience possible. Despite the religious conviction to kill the DVD business, wait on doing this until the rest of the population is ready for it. Forcing the issue is hurting Netflix in the short term, and this damage is opening an opportunity for competition.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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