Netflix Reviews

Updated September 18, 2014
Updated September 18, 2014
407 Reviews
3.7
407 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Netflix Founder, Chairman and CEO Reed Hastings
Reed Hastings
313 Ratings

Review Highlights

Pros
  • Work atmosphere is awesome with lot of freedom and responsibility (in 30 reviews)

  • Good Pay & Fact paced work environment (in 18 reviews)


Cons
  • Netflix makes no secret about it's high performance culture, which results in a very high turnover (in 18 reviews)

  • IT IS LITERALLY TRUE THAT IT IS CULTURE OF FEAR, no matter how talented you are (in 17 reviews)

More Highlights

69 Employee Reviews Back to all reviews

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  1. 7 people found this helpful  

    Terrible. They bring you on as a temp, and withhold health benefits for up to a year.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Hillsboro, OR
    Former Employee - Customer Service Representative in Hillsboro, OR

    I worked at Netflix

    Pros

    Free account! Streaming and eight DVDs at a time.

    Cons

    They hired on hundreds as temps and told all of us we would be "converted" and receiving health benefits within three months, or be fired for poor performance. Well, that never happened. We were all strung along, some of us were fired, but by the time six months came along only 30 of the remaining 250 temp employees were given health insurance. they kept telling us, "maybe next month." When I finally quit and told them why, I was told that they were using benefits as a performance motivator, and they extended the conversion time frame to a year. I told them that health insurance is something that GOOD employers give their employers, not a performance motivator, and that they needed to find a better way to motivate their employees. Disgusting.

    Advice to ManagementAdvice

    Give your employees some respect. Give them health insurance, and offer the cash bonus as a quarterly incentive if they triple crown.

    Doesn't Recommend
    No opinion of CEO
  2. 6 people found this helpful  

    The cracks start to show pretty quickly.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - CSR-1  in  Hillsboro, OR
    Former Employee - CSR-1 in Hillsboro, OR

    I worked at Netflix

    Pros

    Well-paying for a call center, free fruit, cheap soda, a nice building, free Netflix.

    Cons

    Your work experience almost depends entirely on your manager, and your manager may or may not change every month. Things that one manager may not care about (and tell you not to worry about) will be brought up against you six months later as a final warning. Sometimes policies are suggestions and other times they are concrete, and this will change at random and get you terminated. This isn't just on the ground floor either, one day everything's fine and the next ten managers are let go and their teams dispersed amongst the remaining set (but everything's still fine guys, don't worry). There is almost zero room for advancement, managers are hired in from the outside and the best anyone hired at entry-level can expect is to become a CSR-2, a position that doesn't actually pay more. Anyone and everyone competent seemed to slowly leave for better jobs in my time there, and at first I wondered why when they had so much going on, but eventually I figured it out.

    Decent pay if you can stick it out, but way more stressful than it needs to be, and I'm not talking about the customers; an old man yelling at you for thirty minutes because his blu-ray stopped working is nothing compared to not knowing if you're going to be fired that week because you had a sick day three months ago and your calls aren't short enough.

    Advice to ManagementAdvice

    Act less like the captains of a sinking ship.

    Doesn't Recommend
    Disapproves of CEO
  3. 4 people found this helpful  

    Started off great and degraded from a very positive culture to your typical production line call center.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Customer Service Representative II  in  Hillsboro, OR
    Current Employee - Customer Service Representative II in Hillsboro, OR

    I have been working at Netflix

    Pros

    Great pay, good benefits and an annual bonus package to pay for benefits with the option to pocket what you do not use. Decent hourly rate of pay for the industry.

    Cons

    Schedule changes based purely on performance with no regard to personal needs, including family or school schedules. Court ordered child visitation is also not recognized. When this was brought to management during the last shift bid it was made clear that there were no personal accommodations being made everything was purely performance based. No annual reviews and or raises. No vacation pay, if you are able to get time off approved you are expected to cover it out of pocket. When ill management will use various tactics to make you feel guilty about not coming in to work.

    Advice to ManagementAdvice

    Treat all of your employees equally. There are currently 2 internal sites, one runs using the original Netflix values, the other is run like a typical turn and burn call center. Allowing some flexibility in schedules puts less stress on your employees, also vacation pay and allowing time off would help reduce the amount of turnover that happens and would also keep employees happier and more productive. This would also reduce the cost of having to train more employees. Also taking feedback from your employees about conditions would also improve morale by making your employees heard.

    Doesn't Recommend
    Disapproves of CEO
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  5. 5 people found this helpful  

    Pays well for a temp job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Customer Service Representative II  in  Hillsboro, OR
    Current Employee - Customer Service Representative II in Hillsboro, OR

    I have been working at Netflix

    Pros

    Pays well for a CSR job.
    Is full time immediately.
    Two week training adequately prepares you for position.
    Nice break area with complementary tea, coffee, fruit.
    No dress code. Wear whatever you're comfy in.
    Friendly co-workers.
    Pleasant work space- comfortable desks, chairs, clean appearance.
    Breaks are CSR responsibility. You have a schedule, but you decide whether it's best to go on break or take one more call.
    On extremely high call volume days (i.e. server crashes, etc.) managers show appreciation by coming around with a cart of beverages and snacks to keep you going.

    Cons

    While you are placed on teams to help you deal with any obscure technical issues that may arise, the teams aren't very supportive or responsive. They love to BS in the chatroom, but when someone asks a real question suddenly it seems like no one is home. On the rare occasions when you do have an escalated call that you can not resolve, supervisors avoid your messages in order to avoid dealing with the dissatisfied customer.

    There is very little positive feedback. On days when I did everything correctly - 0% customer dissatisfaction (by survey response), low handle times, etc., the supervisor never said a word. The moment you have a long call that pushes your time up, they call you on it. Regarding any such poor performance: it was very common for embarrassment tactics to be used in response instead of constructive criticism.

    Advice to ManagementAdvice

    Find better ways to recognize your good employees. It's disheartening to continually get good stats and never get a pat on the back. The silly workplace contests are nice, but the employees recognize them for what they are.

    Get a better system in place for checking in on your supervisors, or a report system. It's frustrating to see your supe getting away with playing games on facebook while you're working like mad.

    Doesn't Recommend
    Approves of CEO
  6. 13 people found this helpful  

    Can be fun, can be awful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Los Gatos, CA
    Former Employee - Anonymous Employee in Los Gatos, CA

    I worked at Netflix

    Pros

    It was an interesting experience working at Netflix. I was lured by the supposedly high talent density, solving great customer focused problems and bringing entertainment to people around the world at an absolutely unprecedented scale. I thought that technology would be used to solve difficult problems but in the end the problems to be solved are all around content, content, content. It is fun, though, to work at Netflix. The company is extremely open and transparent with data, decisions and the overall direction of the company. There are no secrets. It is very refreshing to see such an attitude; compare that to Apple.

    Cons

    Yes, there are interesting things to solve in cloud computing but discovery, search, personalization, and the overall architecture of the Netflix website can only be described as patchwork. The people who are working on these services are stuck in their ways and are protecting their personal little kingdoms. Netflix used to be leading when it comes to personalization and other discovery mechanisms. It has lost its ways and now those areas are a few years behind the competition.
    On a related note Netflix praises itself to have extremely talented people. This might have been the case but the talent density is certainly not the same as it used to be. A lot of the good people left recently and a lot of the deadwood hangs around because they will never be able to get a comparable salary elsewhere. There are the occasional firings going on but that is just scratching the surface. Because Netflix does not believe in career development (active or through mechanisms like 20% time) for their people it is hard to keep up with the competition.

    Advice to ManagementAdvice

    Have a really close look at the talent in the company. There are a lot of people who are making architectural decisions who really shouldn't. Also while content is important discovery, personalization, search, etc. are equally important. If nobody can find your content you failed.

    Disapproves of CEO
  7. 9 people found this helpful  

    Opportunity for advancement and success if you get lucky, otherwise it's just a metter of time.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Management  in  Hillsboro, OR
    Former Employee - Management in Hillsboro, OR

    I worked at Netflix

    Pros

    Pay is great, but save your money... the severance package will only last you so long.

    Cons

    Most of the "benefits" of being an exempt employee come with a very high price tag. I am not just talking about the unusually high salaries. Sure, you can take "as much time off as you want" if you don't mind spending that time worrying about if you'll have a job when you get back, or hell... even getting the time to take a vacation at all. The culture of fear is VERY real. There is zero work life balance. When I started I was suprised to see so many 30 somethings who were single and had no kids. I learned quickly that it's almost the only way to keep your job. 60 hours a week doesn't work when you have a family or even a significant other, especially when what precious time you do have off you are worried about work. Feedback is relative to who is giving it. I received my first real feedback session after I interviewed for a position 6 months after being hired. I received positive feedback, then was laid off 2 weeks later.

    Advice to ManagementAdvice

    The culture of fear is developed from the top down. While "freedom and responsibility" sounds great on paper, my experience was better described as "uncertainty and pressure". I am not someone who is unfamiliar with hard work and giving everything I have... but if you are not clear as toi how much is enough it leaves you with a pit of stress in your stomach.

    Doesn't Recommend
    Disapproves of CEO
  8. 15 people found this helpful  

    Revisiting my review after working here for a while. There are better, rewarding careers out there.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Senior Software Engineer  in  Los Gatos, CA
    Current Employee - Senior Software Engineer in Los Gatos, CA

    I have been working at Netflix

    Pros

    It's a decent JOB (emphasis on purpose) if you are looking for a heads down, monotonous coding job. If you can manage a decent amount of work and the perspective, you will have a stable pay check.

    Cons

    I was sold on all the culture stuff and drank the cool-aid at first. After spending a lot f time at Netflix, my perspective has changed for the worse. What good is the sales pitch if you can't deliver.

    Some organizations are terrible (i am not talking about IT/ back-office type group) when it comes to recognizing people, allowing (forget about encouraging) their growth. No carrer, no recognition. In a way, its a career dead-end. Its a JOB.

    Recent break-neck hiring has bought in a TON of managers (e.g. instead of bringing in 1 project manager, they've hired >1 managers). Believe it or not, it takes 4 times the amount of meetings (compared to 2 years ago at Netflix) to get 1/2 of what we used to get done in the same period of time.

    Today, all of the talk about culture (except firing people for no good reason), freedom etc are just BS.

    No family insurance (medical, dental etc). Company only pays for the employee but in reality, they don't care.

    Advice to ManagementAdvice

    Apparently, top management (who've been at Netflix forever) thinks engineers who's been at Netflix for more than a couple of years is ineligible move into a management role because they won't be able to hire people. Seriously. Again, this seems to be applied differently in different organizations.

    i would love to hear from the management about what data they have to back this up this bs.

    Another career killer: Hire people who 'know' their job i.e. an engineer converting to a manager means that person has to 'learn' how to be a manager. Given all the recent (Q4 2011) news about Netflix, decide for yourself about the management 'knowing'.

    Doesn't Recommend
    Disapproves of CEO
  9. 5 people found this helpful  

    used to be a great place, but every year things get taken away, like paid vacation/holidays.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Netflix Employee  in  Lansing, MI
    Current Employee - Netflix Employee in Lansing, MI

    I have been working at Netflix

    Pros

    getting a pay check is all you have to look forward to.

    Cons

    management doesnt appreciate hard work.

    Advice to ManagementAdvice

    employees are the blood and veins of netflix. start treating them like it. without employees you're worthless.

    Doesn't Recommend
    Disapproves of CEO
  10. 17 people found this helpful  

    Quit, before you're fired.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Hillsboro, OR
    Former Employee - Anonymous Employee in Hillsboro, OR

    I worked at Netflix

    Pros

    Netflix does have some great benefits. They offer hourly employees a good starting wage, the break room is stocked with snacks, and employees receive a free Netflix plan. As an exempt employee the wages are great, much better than other companies. The freedom to take time off as you'd like is great, it's unlimited for exempt employees.

    Cons

    If you accept a job at Netflix, you'll probably be pretty happy at first. You'll feel liberated by how much "freedom and responsibility" you're given. You'll be allowed to complete things without much as far as guidelines and you'll be allowed to work from home if you'd like. However, as soon as you complete something that someone doesn't like, you'll feel differently. Your first mistake could easily be your last. There aren't second chances and no one is safe from being "let go". My advice to prospective Netflix employees: have a savings and jump ship as soon as you can. It's only a matter of time before you're asked to go to a conference room and find yourself starring at a red Netflix packet...

    Advice to ManagementAdvice

    Wake up and start treating people right...what goes around, comes around

    Doesn't Recommend
    No opinion of CEO
  11. 10 people found this helpful  

    Neurotic and unforgiving

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Los Gatos, CA
    Former Employee - Anonymous Employee in Los Gatos, CA

    I worked at Netflix

    Pros

    Extremely creative engineers and products. Interesting and fun business. Exciting opportunities for access to entertainment. Exceptionally bright senior management. This company can really grow and be very successful.

    Cons

    Everyone is afraid to make a mistake or be perceived as making a mistake. Sr. management is constantly questioning new managers opinions and judgement. If one wants to be successful at Netflix do exactly as your told. Not allowed to have a new idea or different opinion. Netflix management hides behind values that don't exist.

    Advice to ManagementAdvice

    Netflix is an excellent example of the Delta House fraternity in Animal House. Maybe it is time for new managers, and running the company like a business instead of a fraternity. Being "in" is not always the best way to grow a business.

    Doesn't Recommend
    Disapproves of CEO

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