Netflix Reviews

Updated August 21, 2014
Updated August 21, 2014
402 Reviews
3.6
402 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Netflix Founder, Chairman and CEO Reed Hastings
Reed Hastings
310 Ratings

Review Highlights

Pros
  • Freedom and Responsibility" is their guiding phrase here and it is true (in 29 reviews)

  • Good Pay & Fact paced work environment (in 18 reviews)


Cons
  • Netflix makes no secret about it's high performance culture, which results in a very high turnover (in 18 reviews)

  • IT IS LITERALLY TRUE THAT IT IS CULTURE OF FEAR, no matter how talented you are (in 17 reviews)

More Highlights

66 Employee Reviews Back to all reviews

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  1. 7 people found this helpful  

    Working for the Nazis.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Hillsboro, OR
    Former Employee - Anonymous Employee in Hillsboro, OR

    I worked at Netflix

    Pros

    Good pay and good benefits.

    Cons

    Too much stress and degrading. I never felt so disrespected in my life.

    Advice to ManagementAdvice

    Get off your high horse and remember you are dealing with people, not your subjects!

    Doesn't Recommend
    No opinion of CEO
  2. 1 person found this helpful  

    Revolving Door

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Customer Service Supervisor II  in  Beaverton, OR
    Former Employee - Customer Service Supervisor II in Beaverton, OR

    I worked at Netflix

    Pros

    Great compensation, the front line agents are mostly very intelligent

    Cons

    I never saw my manager, heck he didn't even know I had started work until I was there for 2 weeks.

    Advice to ManagementAdvice

    Speak to you employees, at least meet them

    Doesn't Recommend
    Disapproves of CEO
  3. 2 people found this helpful  

    Worst Place I have ever worked

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - CSR-1  in  Hillsboro, OR
    Former Employee - CSR-1 in Hillsboro, OR

    I worked at Netflix

    Pros

    Decent pay for the work if you get converted, free coffee, free fruit. Good health plan if you get converted, and the other reps I worked with were great.

    Cons

    IF... I was there for 7 months, my stats were in the top 10% of the center, and twice I was told they will convert me next time. The management is really messing up. At the time I left there were 525 reps, and of that more then 200 were temps. The real reason they are not converting anyone right now is because they are cutting costs where they can. This company treats employees like cattle. There is no Growth potential, they do hire all supervisors from the outside. Id say more but there is another review that sums it all up for me.

    Doesn't Recommend
    Disapproves of CEO
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  5. 8 people found this helpful  

    Absolutely terrible and soul-crushing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Hillsboro, OR
    Former Employee - Customer Service Representative in Hillsboro, OR

    I worked at Netflix

    Pros

    Free bananas, apples, coffee. Low priced soda. Free Netflix account. I worked with (not for!) some amazing people. If your supervisor likes you, you will be treated very well and have some degree of leniency when it comes to meeting stats and time spent on the phone.

    Cons

    Pretty much everything else not noted above. Most days the "What's working?" list is shorter than the "What's broken?" one.

    No communication between departments. Customer service is forced to make things up because the Netflix "engineering" or "research" teams don't give any sort of information to the reps regarding estimated time to service restoration during outages. I put engineering and research in quotes because, as a CSR, you never actually speak to them. They are merely referenced, like mythology or fairy tales.

    Reps are given goals that are nearly impossible to consistently meet, in what I believe to be a fairly obvious system that gives Netflix an opportunity to fire virtually any employee for not hitting their metrics. You basically are there by the grace of your boss, if they want to find a reason to get rid of you it will be fairly easy for them to do so.

    The customer dissatisfaction is worded in such a way that many people are leaving feedback on Netflix, not the individual rep, but this DSAT number must be below a certain percentage or you risk losing your job. You are basically encouraged to burn through as many calls as quickly as possible, placating the customer or flat out lying to them (blaming their ISP, home network, or device manufacturer) enough that they'll be compelled to say that they're satisfied after you say "please stay on the line for a one question survey" and then promptly hang up on them.

    There is absolutely no way that you are going to have consistent, quality interactions in 4:30 minutes or less, ESPECIALLY after the missteps that Netflix has made this year. But if your numbers drop, or you spend too much time trying to help out, be prepared to be "coached".

    Coaching is such an absurd term, because it implies that there is a sort of team camaraderie or human aspect. My last coaching session with my boss involved being told that I was not giving my all. I was only supposed to be a contractor for 59 days. I was supposed to have health insurance by now, and some security as an employee. Instead we are told that they can only afford to hire on so many people, and better luck next time, but you're welcome to stay on as a temp if you like! So yes, I don't really feel like giving my all. Despite putting in consistently good numbers, multiple people on my team have told me (independently) that they are afraid of being fired at any time.

    I get the feeling that many people are there only until they find something else. Netflix was actually a considerable pay cut from my last job, but even if the pay was higher the way they treat their employees is at the top of the list of the worst employers I've ever personally experienced. Work / life balance is non-existent. While going through some personal issues in my life, my supervisor told me to "leave it behind me" when I walked in the door, not offering anything close to a compassionate response.

    One last observation: the people I've noticed who seem to be TRULY happy there are the ones who are too young to know any better. I'm not old by any means, but I'm also not an 18-24 year old kid who doesn't realize that jobs don't need to be like this, that you can actually be treated like a human being and be *inspired* to perform, rather than doing it because you fear for your job on a daily basis. Eventually Netflix will chew them up and spit them out, too. Ask yourself why anyone should give loyalty to a company where an employee celebrating a 6 month anniversary is considered a veteran?

    Also, the positive reviews on here are probably left by Netflix management. It cites things they don't even offer anymore at the Hillsboro facility (like free mac&cheese, and, oh I dunno, BENEFITS for most of the people here). You will most likely be a temp with Netflix (meaning no benefits) until you quit or get fired.

    I've been lucky enough to work for some truly amazing companies, and Netflix is definitely not one of them.

    Advice to ManagementAdvice

    This is simple. Learn to communicate. Start treating your CSRs like human beings. Stop encouraging CSRs to lie to customers. Tucking tail and rescinding your decision to split the company doesn't magically make you a "feedback driven company", it means that you got called out on BS and you're backpedalling.

    Doesn't Recommend
    Disapproves of CEO
  6. 9 people found this helpful  

    Don't waste your time if you live in the Bay Area! There are better places to dedicate your time!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Senior Financial Analyst  in  Los Gatos, CA
    Former Employee - Senior Financial Analyst in Los Gatos, CA

    I worked at Netflix

    Pros

    Free snacks, nice office, pays well

    Cons

    Disgusting management! When you're in a small conference room making a personal call and your mgr is in the storage room listening to your phone call or following you everywhere you go! My manager said he was very happy with my performance after 3 months of hiring me. He just got too weird so I resigned. Then he pulled me aside to tell me that I wasn't smart to work for him! What a jerk! His ego was hurt bc he didnt get to fire me! The worst place to work! I'd rather get paid a little less to be in environment where you are valued for your hard work!

    Advice to ManagementAdvice

    Stop taking manager side! It's the worker bees that is keeping your business alive, not the management!

    Doesn't Recommend
    Disapproves of CEO
  7. 10 people found this helpful  

    The pit of Hell

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Regional Operations Manager
    Current Employee - Regional Operations Manager

    I have been working at Netflix

    Pros

    Money was awesome and the work in day to day operations was great.

    Cons

    As a person, you are treated just as Reed treated his customers, with arrogance and disposable.

    Advice to ManagementAdvice

    Netflix is gonna run it their way and I have no advice. Who am I to tell them what they should do? Continue on the path of destruction you are on. Im looking forward to the destruction of the company.

    Doesn't Recommend
    Disapproves of CEO
  8. 11 people found this helpful  

    It's a lot like if "The Sopranos" was actually a job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Hillsboro, OR
    Former Employee - Anonymous Employee in Hillsboro, OR

    I worked at Netflix

    Pros

    Lots of pay, benefits, freedom, opportunities to find out what you're really made of, lots of top-notch talent.

    Cons

    You *will* get fired. It's just a question of when. There will be no warning, and you will be gone.

    Advice to ManagementAdvice

    Advice to management? Take a long hard look in the mirror.

    Doesn't Recommend
    No opinion of CEO
  9. 10 people found this helpful  

    Great place...if you want to kill your career!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Supervisor  in  Hillsboro, OR
    Former Employee - Supervisor in Hillsboro, OR

    I worked at Netflix

    Pros

    Free monthly subscription. Good money but daily multiple firings are reminders of why Unions exist.

    Cons

    Upper management is not not consistent. For every one good Manager....you have 3 horrible ones. Not very good odds. :(

    Advice to ManagementAdvice

    Fix your issues...don't just fire everyone that does not fit to your company mold. You would be amazed at how many different ways there are to accomplish a task.

    Doesn't Recommend
    Approves of CEO
  10. 12 people found this helpful  

    Hell with free Easy Mac

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Hillsboro, OR
    Former Employee - Customer Service Representative in Hillsboro, OR

    I worked at Netflix

    Pros

    Free Easy Mac, Tea, Oatmeal & Cup O Noodles
    Free Netflix Subscription

    Cons

    The people working here are so ridiculous and the trainer is straight from Sesame Street.

    I knew one of the first 6 people to open the center, and she had been laid off over a year prior to when I started. She had some horror stories, but I thought the pay would overshadow any hint of doubt I had.

    I made them aware of the fact that I was in school [college, obviously] prior to being invited to the interview, and they said that was fine & they'd work with me (I found out later that this is a complete lie). I went through training and everything with positive feedback. Only after that did it become an issue, and I was constantly pulled aside and berated. I am not going to quit school to slave away at a job that will last less than a year. They pulled me into random rooms around the call center and told me my "internet browsing privileges were being taken away during my breaks," because I looked up Netflix reviews. I was told that my face looked "sad and depressed." Well, of course it was after you pulled me into a room 3 times in one day trying to make me feel bad about going to school.

    They expect you to talk to 85-year-olds with Alzheimers that can't even remember their email address, let alone their name, and help them fix whatever issue they have in less than 5 minutes.

    Why is there free food? Why are there showers here? Why are there laptops for you to use? Because they want you to eat, sleep and breathe Netflix.

    Advice to ManagementAdvice

    People are human. Netflix has no human aspect to it.
    When I first started, everyone there was worried about their job, although most of them were recently promoted. That's horrible. Start investing in people so you don't waste money on training.

    Don't say things that can bring a lawsuit to your door.

    Don't hire people in school.

    Don't expect newly trained employees to know all of the answers when your trainers don't even know the answers.

    Doesn't Recommend
    Disapproves of CEO
  11. 6 people found this helpful  

    It paid decent, but the level of efficiency stripped all the human aspects away.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Hillsboro, OR
    Former Employee - Customer Service Representative in Hillsboro, OR

    I worked at Netflix

    Pros

    The pay you well, they have a great health care plan, and they will give you full time status and paid training.

    Cons

    Zero time to be human, the constant computer monitoring puts you on edge since you have only 5 minutes to explain to an 80yr old how to install firefox in order to watch a video on their mac computer. This job tells you to be super human and empathetic, yet their employees want to shoot themselves since the place is run like a prison camp. Trying to go to the bathroom will result in your averages going down on the computer monitoring system and if your average falls below 5 minutes per call per shift you are FIRED, ZERO TOLERANCE!

    Advice to ManagementAdvice

    You fold at management do realize that your training continuously year round results in a $14,000 dollar expense a week, with only a 35% stay rate after 6 months. This program you have costs you a fortune annually and is HIGHLY INEFFICIENT, something you profess to be striving for.

    Do yourselves a favor, humanize the job, give people an incentive besides the 14 dollar an hour pay for zero life and boot camp like tactics. You pay so much for people just to sit through a training session that you could have given current employees a real reason to feel appreciated besides the cheap Netflix swag you peddle.

    Seriously, make the environment a more "happy place" and save serious money and improve employee moral significantly.

    I like the way Mr. Hastings runs things, but he is never actually seen at the Hislboro facility and he is wasting A LOT of money annually with his ridiculous and wasteful training and selection staff.. Seriously, they are ripping you and the potential employees off big time! Also, they like to hand their friends the codes that you give out to the employees to their friends resulting in a month of free 8 movie rentals. You are being robbed sir!

    Doesn't Recommend
    Approves of CEO

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