Netflix

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Netflix Reviews

Updated July 31, 2014
Updated July 31, 2014
763 Reviews

3.6
763 Reviews
Rating Trends

Recommend to a friend
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Netflix Founder, Chairman and CEO Reed Hastings
Reed Hastings
615 Ratings

Review Highlights

Pros
  • Freedom and Responsibility" is their guiding phrase here and it is true (in 29 reviews)

  • Good Pay & Fact paced work environment (in 18 reviews)


Cons
  • Netflix makes no secret about it's high performance culture, which results in a very high turnover (in 18 reviews)

  • IT IS LITERALLY TRUE THAT IT IS CULTURE OF FEAR, no matter how talented you are (in 17 reviews)

More Highlights

108 Employee Reviews Back to all reviews

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  1. 17 people found this helpful  

    Quit, before you're fired.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Hillsboro, OR
    Former Employee - Anonymous Employee in Hillsboro, OR

    Pros

    Netflix does have some great benefits. They offer hourly employees a good starting wage, the break room is stocked with snacks, and employees receive a free Netflix plan. As an exempt employee the wages are great, much better than other companies. The freedom to take time off as you'd like is great, it's unlimited for exempt employees.

    Cons

    If you accept a job at Netflix, you'll probably be pretty happy at first. You'll feel liberated by how much "freedom and responsibility" you're given. You'll be allowed to complete things without much as far as guidelines and you'll be allowed to work from home if you'd like. However, as soon as you complete something that someone doesn't like, you'll feel differently. Your first mistake could easily be your last. There aren't second chances and no one is safe from being "let go". My advice to prospective Netflix employees: have a savings and jump ship as soon as you can. It's only a matter of time before you're asked to go to a conference room and find yourself starring at a red Netflix packet...

    Advice to ManagementAdvice

    Wake up and start treating people right...what goes around, comes around

    Doesn't Recommend
    No opinion of CEO
  2. 10 people found this helpful  

    Neurotic and unforgiving

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Los Gatos, CA
    Former Employee - Anonymous Employee in Los Gatos, CA

    Pros

    Extremely creative engineers and products. Interesting and fun business. Exciting opportunities for access to entertainment. Exceptionally bright senior management. This company can really grow and be very successful.

    Cons

    Everyone is afraid to make a mistake or be perceived as making a mistake. Sr. management is constantly questioning new managers opinions and judgement. If one wants to be successful at Netflix do exactly as your told. Not allowed to have a new idea or different opinion. Netflix management hides behind values that don't exist.

    Advice to ManagementAdvice

    Netflix is an excellent example of the Delta House fraternity in Animal House. Maybe it is time for new managers, and running the company like a business instead of a fraternity. Being "in" is not always the best way to grow a business.

    Doesn't Recommend
    Disapproves of CEO
  3. 12 people found this helpful  

    This place is absolutely grueling; they eat you up and spit you out.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Hillsboro, OR
    Former Employee - Anonymous Employee in Hillsboro, OR

    Pros

    Salaries are at or above the market rate.
    Good stock options for salaried employees.
    The ability to work remotely, from home.

    Cons

    Working around the clock, phone calls during vacation.
    Very high attrition rates
    Constant fear of being let go
    Always switching directions while running full speed ahead.

    Advice to ManagementAdvice

    Quit being elitists. Your company is a revolving door and you continue to lose brilliant people because you don't treat them like human beings.

    At the rate in which Netflix hires & fires, I'm amazed that they are sill able to find people to interview!

    Doesn't Recommend
    Disapproves of CEO
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  5. 17 people found this helpful  

    Crippled Culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Los Gatos, CA
    Former Employee - Anonymous Employee in Los Gatos, CA

    Pros

    -some phenomenally smart people
    -great resume builder (if you have the ability to insulate yourself from the cons)
    -the opportunity for exposure to leading-edge work
    -great communication about strategic direction of the company and understanding -- everyone know what it as stake
    -free membership

    Cons

    -much talk about Netflix 'culture' internally, but few walk the walk. Politics and immaturity are alive and well here, especially at the senior management level despite popular internal belief
    -people disappear (are fired) daily, and the excuse is often simply 'not a fit'. You never know when your number is up
    -company programs such as benefits changes, SOP etc., which are meant to be leading edge, simple, and innovative are most often poorly communicated and confusing
    -unprofessional behavior such as disparaging remarks, put-downs, and talking behind the backs of others, from those who should be modeling the opposite behaviors
    -limited structure in certain areas where at least some process would be helpful, often feels like throwing darts in the dark and decisions are often emotionally based on not data-driven
    -speaking up earns you a target on your back

    Advice to ManagementAdvice

    You cannot continue to tell yourself over and over that your culture is innovative, fresh, and uncomplicated, because it is not. Perhaps it is time to be realistic and call it for what it is. Perhaps then you can be self-reflective enough to change for the better.

    Doesn't Recommend
    No opinion of CEO
  6. 20 people found this helpful  

    Netflix as a service is great, but I don't recommend them as an employer, at least, not at the Hillsboro call center.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Hillsboro, OR
    Current Employee - Customer Service Representative in Hillsboro, OR

    Pros

    Like many of the reviews have already said, Netflix does offer some nice employee benefits, especially the employee stock purchase program (take a look at what Netflix stock has been doing, the last couple of years - you'll wish you'd bought in 2007)

    I've met some great people while working there, both peers and supervisors.

    For the most part, customer support is incredibly easy, because the service itself works pretty smoothly. When it doesn't, CS reps have the power to make things right for customers, which is fabulous.

    Unlimited time off (within reason, and when it's available) is awesome.

    Cons

    Ultimately, the cons outweigh the pros. I will be voluntarily leaving Netflix for a new job in the very near future.

    Netflix treats employees like they're completely expendable. I realize that no one is indispensable to a company, but Netflix uses up employees like I use up tissues when I have a cold. The turnover is ridiculous, and it doesn't have to be that way.

    For CS reps, the main statistic used to determine our "worthiness" is the DSAT. Customers get asked a simple question after contacting customer service: "Were you satisfied with the call?" A "no" response counts against the rep, even if it was something the rep couldn't control (I'm sorry, it looks like your bank declined your card for this month's service fee.), or the customer was making an unreasonable demand (I got a disc that won't play! Give me six months of free service or I'm cancelling!). Netflix's stance is that we should be able to sugar-coat bad news so well that the customer doesn't hang up unhappy. This method of measurement is incredibly flawed and has led to reps "gaming" the system to avoid "no" responses.

    Netflix does not give raises. Period. Not for cost of living, not for length of time employed, not even for outstanding performance. I have worked there 3+ years and my stats have been stellar the whole time. So stellar, I'm one of the people they have trainees shadow, to hear how to handle calls properly. I have *never* gotten a raise. Monetarily, Netflix considers my value to be the same as a new hire who just got out of training.

    No paid time off. (Unless I want to take a pay cut and bank that toward paid time off.)

    Mandatory overtime during the holidays. (They're promising it won't happen again this year, but that's what they said last year ... and we had mandatory overtime for three months last winter. And the winter before.)

    Extremely limited career options - unless you want to be a CS supervisor, you're pretty much out of luck at the call center.

    Narrow-focus hiring - Netflix hires people with EXACTLY the skills they need for a particular position. If that position goes away, so does the person. There is very little provision for cross-training or retraining a good employee to fit them in somewhere else.

    TRaSE - one exception to the cross-training policy has been TRaSE, which is a disaster, so far. TRaSE combined the department that handles streaming tech support escalations with the department that handles loss prevention: billing fraud, shipping issues, physical inventory problems and website content issues. They all received cross-training, and even though there's more people to handle problems now, CS reps can never get a response when they have an urgent loss prevention issue. Reps have to tell customers "someone will get back to you within 1-3 business days." What happened to "one call resolution"? There's a guaranteed "no" response for my DSAT. Thanks a lot.

    Workforce Management can't seem to forecast how much staff is needed; we will have weeks where they offer to let reps go home early every day, and then a couple of weeks later, they're offering voluntary extra hours and begging people to stay after their shifts. This is probably related to the fact that Marketing doesn't feel like they need to let anyone know about promotions until the last minute.

    Speaking of Marketing, they don't seem to feel a need to ask anyone what kind of impact various promotions will have on the rest of Netflix's operations. The "no credit card necessary for a free trial" promo was a fiasco, much of which could have been avoided by asking some seasoned reps a few key questions.

    The same can be said about some of the "tests" that Engineering sets up on the website. Isn't it logical to maybe ask a few questions of the people who actually talk to the customers before you try something out? I realize that we need to find out what works and what doesn't, but if a "test" makes the service unusable or unpalatable for a customer and they call to complain, CS reps can't remove them from the "test". Netflix is willing to lose the customer because that's a valid "test result". There has to be a better way.

    The Canadian service was launched prematurely, in my opinion. Many of the calls we get from Canadian customers center on the lack of content, especially newer releases. The Canadian streaming library will grow, just like the US library, but that's not a satisfying answer to Canadian customers. Thanks for another "no" response on my DSAT, Marketing department!

    Advice to ManagementAdvice

    The service works so well. Figure out a way to make your human resources department work at least half as well. You are losing good employees at a ridiculous rate, which is going to start affecting customer satisfaction, and ultimately, your bottom line. Dealing with the general public is stressful enough; your outstanding employees shouldn't have to deal with unfair treatment from you, as well.

    Doesn't Recommend
    No opinion of CEO
  7. 8 people found this helpful  

    Stay Away. You do not want to work here.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Hillsboro, OR
    Current Employee - Anonymous Employee in Hillsboro, OR

    Pros

    Nice location
    New management that has been brought in knows what they are doing
    Free coffee and Netflix account
    Benefits are ok
    Pay is good

    Cons

    Really scary place to work. There is so much fear in the culture in the call center that it is difficult to work there. The new Director is a joke. He has no idea what he is doing and is making decisions that will hurt the call center. There are few people who respect him as a leader and we look to our Managers for guidance.
    There is no clear direction and even though they talk about coaching their people it is not true. The coaching has no impact and people are fired due to not being supported properly.
    There are so many other Supervisors looking for jobs because they cannot stand it there. I cannot wait to get a new job.
    Attrition there is so high. You can see new people brought in and the next few months they are gone. I have never seen a place tat makes so many snap decisions on people which supports the fact that Netflix does not focus on people development.

    Advice to ManagementAdvice

    Have senior management from corporate due focus groups to see how poorly this place Is being run. I have worked in call centers before and if the leadership does not change things then they will have a hard time hiring people. None of my friends will come to work here because they know the reputation. People stay away. It is the worst place to work in Oregon.

    Doesn't Recommend
    No opinion of CEO
  8. 5 people found this helpful  

    Stressful is an understatement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Hillsboro, OR
    Current Employee - Customer Service Representative in Hillsboro, OR

    Pros

    Good pay, good benefits, awesome co workers

    Cons

    This is one of the most stressful work environments I have EVER worked at. Seems like no one has worked there longer than a year. Everything is based on your dissatisfied percentage and its impossible to satisfy everyone. ESPECIALLY when it is a dsat about service not rep. To Netflix, its the same damn thing. My supervisor was horrible and they all just sit together and chat all day. Almost seems like arent doing a damn thing.

    Advice to ManagementAdvice

    If your employees werent so stressed out all the time, maybe you would see better performance.

    Approves of CEO
  9. 21 people found this helpful  

    Three works can summarize the culture at Netflix. : Culture of Fear.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Great Service But Not Great A Place for A Career  in  Los Gatos, CA
    Former Employee - Great Service But Not Great A Place for A Career in Los Gatos, CA

    Pros

    Netflix base salaries are high. Engineers are all very senior. The buildings are beautiful and having onsite expresso machines is wonderful. The location near Los Gatos is great. Everyone outside of Netflix understands and loves the service which is a pretty big perk.

    Cons

    Netflix is the first place I've worked where you can get fired for doing too good of a job. Managers are always changing usually as a result of being shown the door. The constant turnover leads to another problem in that there is not much domain expertise in the systems built in Netflix because of the high turnover.

    There is no career growth in Netflix. What you are hired for is more than likely what you will be doing for your stay at the company which on average is only a couple of years. There are cases where engineers / managers morph into something different but it was very rare.

    Box lunches are provided but they are terrible. That food is not meant for human consumption. A variety of vendors would be nice.

    The unlimited vacation policy is touted as a key benefit but watch out. Constantly changing priorities and short deadlines along with no job overlap means you are going to be able to take that nice vacation to take.

    The compensation is skewed in that there are no bonuses or stock grants for the rank and file employees. Insurance for anything beyond the employee ( significant other / family ) will be passed along to the employee. In many cases I've heard this can pretty expensive.

    I will say that I did have some good times at Netflix. If you are considering it as a company do your homework, ask the right questions, and make sure you weigh the pros and cons of the environment.

    Advice to ManagementAdvice

    Fix the culture. While there has been a steady stream of engineers and managers to choose from times have gotten better and there are other choices. Netflix could be so much more if you valued your employees, focused less on the short term distractions, and invest more on making employees love the work environment in the same way everyone loves the Netflix service.

    Doesn't Recommend
    No opinion of CEO

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