Netflix Reviews

Updated August 8, 2015
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  1. Helpful (3)

    The number one priority for Management is recruiting (huh?)

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Los Gatos, CA
    Current Employee - Anonymous Employee in Los Gatos, CA
    Recommends
    Approves of CEO

    Pros

    - No vacation policy - Pay well - Great, unique, and creative stock option plan - The company has steady growth and value even in a crappy economy - The company has and continues to make excellent business decisions in it's market space - No monolithic approval processes - Co-workers are mostly very smart reasonable adults - No college hires (only seasoned professionals) - All salaried employees get cell phones (BlackBerry, iPhone, etc.) - Free underground parking - Free Netflix account

    Cons

    - No vacation policy - People get let go constantly which makes you wonder whos next... - HR has an unnaturally massive influence in the company and your future (e.g., don't ever get on the bad side of a recruiter or you're toast!). - Health benefits are below average and expensive

    Advice to Management

    Keep up the good work. Consider having more social activities. Describe the mystery behind the employee's title when hired. For example - I've never worked with so many "directors" that have no direct reports.


  2. Helpful (6)

    IT Operations upheaval

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Los Gatos, CA
    Former Employee - Anonymous Employee in Los Gatos, CA
    Recommends
    Approves of CEO

    Pros

    Competitive / leading pay Co-workers are hard working and intelligent "Most" managers / directors and up respect the work done by employees Being able to work on interesting projects and make an impact 360 review process

    Cons

    Stupid hiring / firing decisions mainly at the manager level... IE.. hiring incompetent managers!! Internal promotion non existent generally speaking. Work - Life balance crushed by expectations of middle - line managers Any internal HR or personal issues aired for all to see

    Advice to Management

    The so called "Netflix Values" are actually really great..... That is until you actually try to follow them and point out issues that are / were happening in your dept. You believe you are doing what's expected and "The right thing" ... Treat Netflix as if it were your own company etc.... Then when you do that and receive no backing from management and end up quitting or being terminated for following these values you start to realize that at the lower levels it is lip service. Certain dept's are in severe flux where it is beginning to affect the quality of service to the rest of the org. and will be detrimental in retaining Netflix's star talent!!


  3. Helpful (7)

    Great place if you can handle the pressure.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Los Gatos, CA
    Former Employee - Anonymous Employee in Los Gatos, CA
    Approves of CEO

    Pros

    Amazing CEO, autonomy, responsibility, ownership at all levels. People are always on top of their game so it's possible to accomplish a lot in a short period of time. Communication from the top is clear and actionable. The best ideas do win out, as long as there are numbers to back them up.

    Cons

    Extreme arrogance is encouraged. Management skills are not valued. If you can't prove an idea with numbers, the idea may as well not exist. Many employees spend a significant portion of their time wondering if they'll be let go because smart and successful people are often let go in the hope that it will make room for newer, fresher talent. The people who aren't wondering are the employees too arrogant to realize that it could happen to them.

    Advice to Management

    No advice. The leadership team has chosen to create a pressure cooker environment because they believe that it will achieve the best results. They may be right.


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  5. Helpful (8)

    Decent Place to work

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Hillsboro, OR
    Current Employee - Customer Service Representative in Hillsboro, OR
    Recommends
    Approves of CEO

    Pros

    In this time of uncertainty, this is a good job. You have to be self motivated and naturally competitive to survive here. -Free food for working mandatory extra hours. -Stock option -Free subscription -Clean facilities good

    Cons

    -A bit scary in terms of job security at first. If you're scared for your job after being there for a few months, then you are likely not a good fit. -Advancement is limited and competitive. -Getting approved time off. -AOL, little old ladies, prepaid cards, IW history, all authorizations in general.

    Advice to Management

    Management is a little iffy, but improving. There are some internal changes happening that I notice that address a lot of issues mentioned here. I hated the mandatory extra hours, but after addressing my concerns to my supervisor, my needs were met. WFM has their job to do with their own set of guidelines, so it can feel like they are unresponsive. Persistence pays off and complaining to your co-workers will get you nowhere.


  6. Helpful (4)

    "High pay, hard to get in, easy to be let go, incentives out the ying-yang!

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Hillsboro, OR
    Current Employee - Customer Service Representative in Hillsboro, OR
    Recommends
    Approves of CEO

    Pros

    OUTRAGEOUS pay!!! [14 bucks an hour] No experience needed! Ever worked at safeway, or mcdonalds? [no need beyond that] Free food! [ramen, easy mac, oatmeal, pete's coffee and tons of tea!] Feedback is excellent! Medical and Dental kicks ASS! 8 DVD's out a time plan for FREE!!! Did I mention FREE food, FREE movies, FREE coffee and the highest pay possible for not having a degree!

    Cons

    Easy to get let go. If your attitude is not peepy, happy and excited, you can definately be let go. Make friends... FAST! If your blending in with your other co-workers and not syncing up and having fun.. then your GONE!

    Advice to Management

    Don't kick people out just because they don't skateboard or are not "awesome" enough people that you might not like, focus on how well people can work!


  7. Helpful (5)

    It was absolutely awesome, until I was let go.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Training Supervisor in Hillsboro, OR
    Former Employee - Training Supervisor in Hillsboro, OR
    Approves of CEO

    Pros

    Great Pay. Excellent Benefits. Smart, hardworking teammates. Opportunities to excel, be creative, be strategic. Managers are all excellent at managing their people, especially if you are a top performer they are hands off and supportive.

    Cons

    To be honest, I loved pretty much every day up until I was let go based off a rumor. The biggest problem is that in order to be successful at in the call center you have to "drink the Kool Aid." Which in all honesty I was happy to do, I got to work with some really rad people, and do really great work that I'm proud of. However, karma is, well you know karma is, and I let go of a lot of people that probably felt like it wasn't fair, and eventually the same thing happened to me. Loyalty to employees is not one of their strong suits.

    Advice to Management

    Honestly have the greatest respect for the management in terms of their abilities to do their jobs. I do however wonder in retrospect if the running of something as a team instead of a family is always the best way to do something. But then, perhaps it is.


  8. Helpful (8)

    Networking + Not Screwing Up = Another Paycheck

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Hillsboro, OR
    Current Employee - Anonymous Employee in Hillsboro, OR
    Approves of CEO

    Pros

    Pay for the qualifications is above average, upper management does a pretty good job of taking executive initiatives (not in sync with reality of call center at times) and implementing them to meet goals with minimal moral-related blowback given the abnormally lofty expectations at Los Gatos. Opportunity to advance and stay challenged for a call-center environment is above average...catch 22 of this is listed below.

    Cons

    In this company, what you know and who you know go hand in hand. Floor management is given independence to run their teams their way, provided they hit goals and don't draw too far outside the lines. This in some ways creates a public school environment: Some teachers inspire their students...some make them want to drop out entirely. From the top down there is a constant but rather inconsistent level of pressure to perform or face termination. When there is a lull in customer volume, employees are given adequate time and support to develop their skills...if the volume spikes unexpectedly however, external pressure related to the bottom line overrules, and suddenly everyone in the center is under the guillotine again. As an employee that has seen 80% of the center (now 900 strong) replaced with fresh meat in only a years time, and a large number of those let go having equal or better performance than my own (networking is key), it is frustrating to see so much talent go to waste on a regular basis as a result of a supervisor's

    Advice to Management

    SLOW DOWN and don't lose your center! When you have potential competitors with pocketbooks 1000x the size I realize this is difficult, but it is not a positive position to be in from an internal culture standpoint. If expansion continues without re-evaluation of what makes the company worth working for other than the paycheck, you will exhaust your talent pool, be forced to outsource, and turn into just another company with a generic, pre-programmed message: "What other choice do you have?"


  9. Helpful (3)

    Great place to work so far

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Manager in Los Gatos, CA
    Current Employee - Senior Manager in Los Gatos, CA
    Approves of CEO

    Pros

    I've had a great experience so far, especially after coming from another company where it was all about politics and not about delivering results. My Netflix experience so far is that if you're smart and get stuff done, you will be appreciated and rewarded. If you're looking for hand-holding, this is not the place for you. But if you're entrepreneurial, self-motivated and like challenging the status quo, then Netflix is a great place to work.

    Cons

    None so far other than the commute. The lunches get a bit repetitive, but who's complaining when they bring it in for free? OK, I suppose it would be nice if they didn't always have meetings during the lunch hour, but that's about the biggest complaint I have - and I don't even really mind.

    Advice to Management

    Keep hiring great talent and encouraging them to take smart risks. The past few months have been challenging, but learn from your mistakes and keep focused on delivering the best customer experience possible.


  10. Helpful (1)

    Overall great place to work.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Los Gatos, CA
    Former Employee - Anonymous Employee in Los Gatos, CA
    Recommends
    Approves of CEO

    Pros

    Open communication with different levels of management. Working with hard working, smart, and talented people who push you to succeed.

    Cons

    Not many opportunities for career advancement in my field - often felt stuck doing what I was doing. Side projects were slim to none.


  11. Challenging but worthwhile.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Hillsboro, OR
    Current Employee - Customer Service Representative in Hillsboro, OR
    Recommends
    Approves of CEO

    Pros

    Two-week intensive training, $10,000 per year allotment for health insurance or as taxable income, 401(k) Matching up to 3%, FREE 8 DVD at-a-time plan + Watch Instantly plan, Awesome lunchroom amenities [free popcorn, apples, bananas, Macaroni & Cheese and Cup-o-Noodles]. Plus, Workforce Management contracts with local food vendor trucks for availability during peak lunch hours. Availability of 4-10 hour shifts. Comfortable and fun work atmosphere, never a dull moment.

    Cons

    Customers. Talking with customers day in, day out can be rough on moral [but that is the job, right?!] Just remember, "it's just movies, they aren't mad at you." That was a piece of advice that I was given and I remember it anytime a customer was rough with me.

    Advice to Management

    Do not be so quick to judge the abilities of a representative based on a few days or even a few rough weeks. The job is not easy but with your help, it can be. "It's just movies."



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