Netflix Reviews

Updated October 3, 2014
Updated October 3, 2014
412 Reviews
3.6
412 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Netflix Founder, Chairman and CEO Reed Hastings
Reed Hastings
316 Ratings

Review Highlights

Pros
  • Work atmosphere is awesome with lot of freedom and responsibility (in 30 reviews)

  • Good Pay & Fact paced work environment (in 18 reviews)


Cons
  • Netflix makes no secret about it's high performance culture, which results in a very high turnover (in 18 reviews)

  • IT IS LITERALLY TRUE THAT IT IS CULTURE OF FEAR, no matter how talented you are (in 17 reviews)

More Highlights

69 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 14 people found this helpful  

    Do Yourself a Favor and Don't Apply Here

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Customer Service Representative in Hillsboro, OR
    Former Employee - Customer Service Representative in Hillsboro, OR

    I worked at Netflix

    Pros

    The ONLY reason to even consider this position is the compensation:
    -Solid pay
    -Great benefits from day one
    -Free Netflix account (8 at a time!)

    The facility is nice, they keep the break room stocked with goodies and the coffee is usually hot.

    Cons

    Everything else (you know, the actual "job" part)
    -Dealing with customers. Yeah, this is what you signed up for, but it's the worst part. You will get yelled at. A lot.

    -Monotony. There are no scripts but you will spend your work week uttering the same core phrases OVER and OVER forever.

    -Horrible scheduling. More likely than not you'll get stuck with a bad schedule and no way to negotiate out of it.

    -Excessively stat driven. Ignore everything they imply during training. Every customer gets an email survey and DSAT will make or break you here. Keep it low and you're fine. Don't and you could be in trouble.

    -Turnover. It's ridiculous, but it definitely keeps management looking busy. Every couple weeks it seems like someone is gone and a new person takes their place.

    Advice to ManagementAdvice

    -Communication. Management has a funny way of saying just enough to cover their rears later on if they decide to write you up or axe you outright. It was incredible watching what seemed like casual "coaching tips" turn into do or die ultimatums in hindsight. Be crystal clear about expectations.

    -Listen to the reps. Really. The CSRs are treated like generic cogs in a big machine. There's a lot of people working the front lines that are just as qualified (maybe more so) than management to be running the place, yet they don't have a real voice.

    -Fix the scheduling. If you actually let the employees work with you to create a schedule that meets their needs as well as yours you would get better performance.

    Doesn't Recommend
    No opinion of CEO
  2. 13 people found this helpful  

    Worst place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in Los Gatos, CA
    Former Employee - Anonymous Employee in Los Gatos, CA

    I worked at Netflix

    Pros

    High Salary and Good Office location

    Cons

    Average benefits.
    Management by fear.
    No human values.
    Can get fired after high performance.
    Severance package is not good.

    Advice to ManagementAdvice

    I never thought human values and business values have to be diametrically opposite in order for a company to succeed. Netflix is a great manifestation of that. Management by fear is what they practice and they are able to achieve great business results using that. So far it seems to work. Ethics and human values are good topics for theoretical discussion but I think those are obvious hindrances to the way modern day businesses need to run.

    Doesn't Recommend
    Disapproves of CEO
  3. 13 people found this helpful  

    Employees treated like a paper towel - good for one use then throw away.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Customer Service Representative in Hillsboro, OR
    Former Employee - Customer Service Representative in Hillsboro, OR

    I worked at Netflix

    Pros

    - Higher that average pay for a call center
    - Free food/ fun incentives
    - Good benefits package

    Cons

    - No job security what so ever
    - Extreme lack of communication (you can be told you are doing great 4 days in a row and then "let go" on the 5th.)
    - Sickening climate of fear in this workplace
    - Lack of respect and sensitivity during the "let go" process

    Advice to ManagementAdvice

    Do not hire people just to fire them. People have feelings, and goals, and bills... do not just hire people, train them and then let them go for not being a "good fit." I followed all the rules, was an exceptional employee, and was fired for no legitimate reason. This company is getting a bad reputation for treating it's employees like disposable pee ons. Take some PRIDE in your people, let them excel and nurture them.

    Doesn't Recommend
    Disapproves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review
  5. 2 people found this helpful  

    Love the company, Hate working for it!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Customer Service Representative in Hillsboro, OR
    Former Employee - Customer Service Representative in Hillsboro, OR

    I worked at Netflix

    Pros

    The pay, and the perks, ie. free netflix!

    Cons

    Terrible management! Very high schoolish. It is not how good you can do your job, its how good you are with your supervisor. Actual comment from a supervisor when asked to come in a couple minutes late for a school exam was "you need to think about what is important to you right now, school or your job." Supervisors are very self absorbed and if you are not all about them then you will be fired and off their team.

    Advice to ManagementAdvice

    Training program is very good. They let you know what is expected of you and how to get there. Unfortunately the supervisors do not match up with the training. The training was very thorough and we went through a lot. I was very dissapointed when I got out and noticed that each sup had their own way and went a total different direction then training. We wer given examples of what not to do and you would see the supervisor doing it constantly. We were given specific verbage that we could use in certain circumstances and the supervisor will let you know how terrible you are for using that verbaige and that is not the netflix way! very contridictive. Managers only go by what their supervisors say about you so if your supervisor doesnt like you they have all the power to get rid of you. Very high turn over rate! I personally saw at least 30 people fired during the short time I was there. Even though I read the comments about get in and get out before getting canned, I went into the job thinking that would never happen! I did everything I was told to do was told I would be amazing by all the trainers and that I would go far, wasnt my supervisors best friend, so I got fired.

    Doesn't Recommend
    Disapproves of CEO
  6. 5 people found this helpful  

    No Wonder Netflix is Always Looking for Customer Service Reps!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Customer Service Representative in Hillsboro, OR
    Former Employee - Customer Service Representative in Hillsboro, OR

    I worked at Netflix

    Pros

    Benefits on first day of work.
    Nice headsets.
    Clean facilities.
    Just-Add-Water Microwaveable Food in break room.

    Cons

    Exceptionally high turnover rate.
    Fear-based management.
    Disposable employees.
    Lack of respect with a smile.

    Advice to ManagementAdvice

    Set clear and realistic performance expectations. Implement and follow a concrete and clear warning procedure for poor performance. Be honest and upfront about the high turnover rate and effectively address the causes. This company is getting a reputation in Portland.

    Doesn't Recommend
    No opinion of CEO
  7. 5 people found this helpful  

    It's an OK stepping stone, but get out when you can.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Customer Service Representative II in Hillsboro, OR
    Former Employee - Customer Service Representative II in Hillsboro, OR

    I worked at Netflix

    Pros

    Performance based -> better performers get to pick their hours.
    Free Food! Free Netflix Subcription!
    Decent pay and benefits.
    Easy communication between teams/HR/Loss Prevention.

    Cons

    Angry customers whom you cannot help at all... The job is basically sitting there and getting yelled at about New Releases.
    Quite a ways from the Portland Metro area. Good luck if it snows or traffic gets bad. Those WILL get you write ups the first time and every time.

    Advice to ManagementAdvice

    Arguably incompetent management team. You never see them, and when you do, they can't really help. They may, however, get into their "manager" voice and spout phrases they read out of a business life book. Not enough investment in the reps. If you don't hit the numbers, you get a talking to. If you perform well (According to the recent "shift bid," I was in the top 10% of performers) you'll never hear from them. One bad month is more impactful to them than 9 months of high end numbers.

    Doesn't Recommend
    No opinion of CEO
  8. 17 people found this helpful  

    Pay was great, leadership was horrendous..

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in Los Gatos, CA
    Former Employee - Anonymous Employee in Los Gatos, CA

    I worked at Netflix

    Pros

    Great Pay
    Decent health plan
    Great amenities
    Building was well maintained/clean
    Decent Swag
    Plenty of parking
    That's about all for the "pros' and that was a stretch.

    Cons

    Netflix is an HR driven company. As far as I am concerned they are the "bullies" of Netflix. Nothing is confidential. Be prepared, whatever you discuss with an HR employee will be leaked out to nearly everyone at Netflix. They will take confidential information and turn it into the joke of the day. Senior/Executive HR staff is crass and they seem to think cursing in front of others and telling lewd jokes is appropriate workplace etiquette.

    No-vacation policy (As far as I am concerned, it is a scam). They work you so hard you feel guilty about taking time off. Between the blackberry they "give" you as soon as you walk through the door, and the laptop you will receive, you are never off the clock.

    The revolving door in this place will literally make you dizzy. During my time at Netflix I can't even begin to count how many employees were terminated or resigned on a daily basis. Senior management even seemed to be desensitized to the large number of terminations.

    No job security. You can be doing a fantastic job one day and the next day you are "re-structured"

    Reed - Do yourself a favor.. Hire senior staff who truly understands the values that you believe in and who want their employees to embrace them. Currently the values are about as clear as mud. If one truly tries to abide by every aspect of what it reads, they will be fired. Wake up buddy, you are smarter that? Aren’t you?

    Advice to ManagementAdvice

    Stop having meetings about having more meetings. A lot of managers at Netflix seem to be good at doing that. What amazed me is that even though all they do is seem to be locked in conference rooms all day, nothing good ever comes out of them. Perhaps they are plotting who to fire next??

    Doesn't Recommend
    Disapproves of CEO
  9. 4 people found this helpful  

    Once a nice place to work... Now... Not so much...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Customer Service Representative in Hillsboro, OR
    Current Employee - Customer Service Representative in Hillsboro, OR

    I have been working at Netflix

    Pros

    Free Netflix Account
    It's good to have a job in a bad economy.
    You actually get health benefits even if premiums are going up.

    Cons

    -Cult like atmosphere. If you don't tow the current corporate mantra, be prepared to be ostracized.
    -Bad communication. Be prepared to receive the wrong information from people and little help getting it clarified. Your manager may be the one giving you the wrong information.
    -Poor quality metrics. Call center did not always focus entirely on numbers. Now it appears to be all they care about, even if the metrics system is flawed. You can be fired if as little as 2% of the callers you speak with leave negative feedback. In many cases you do not have much control over the reason someone is leaving negative feedback. Be prepared to accept that it is your fault no matter what the reason for the negative feedback was.
    -Lack of ownership. You may not get backed up by your manager or your manager will bend policies to avoid taking escalated calls.
    -Lack of respect. Management will act as if you're incompetent and don't know how to do your job during team meetings. Very belittling tones used from the people who spend the least amount of time on the phone.
    -Little chance of career advancement. You may be able to become a supervisor, but that's about where it tops out at. CSR II is basically doing the grunt work of a supervisor for a meager pay increase. Despite this, it is an improvement over how it used to be where a promotion usually meant you'd be fired within three months.

    Advice to ManagementAdvice

    Be prepared for a downturn in the quality of the call center once the recession lifts. When people are not so desperate for a job, you will have a much thinned pool worthwhile employees. As technology changes to streaming you will need more skilled reps who actually understand what they're doing rather than reading scripts.

    Doesn't Recommend
    Disapproves of CEO
  10. 6 people found this helpful  

    Not worth the stress! Everyone hates their job there!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Customer Service Representative in Hillsboro, OR
    Current Employee - Customer Service Representative in Hillsboro, OR

    I have been working at Netflix

    Pros

    Good Pay
    Free membership
    Clean environment
    Research is very helpful
    Free coffee and popcorn
    Direct deposit
    Netflix gear
    Close to public transportation

    Cons

    Tons of Stress!
    Things change at a moments notice
    No sick time
    No vacation time
    No Holiday pay
    impossible to get time off
    Not flexible with shifts forget it students!
    Mandatory overtime if you don't pick a time they will. I was stuck there till 2am!
    Inconsistency in policies
    They concentrate on the negative calls hence dsat!
    HIGH turnover
    Unhelpful Technical support
    No shift drop or pick ups
    Have fun getting yelled at for wait times and watch instantly issues!
    Open 24 hours 7 days a week but for a lot off issues support staff isn't available.

    Advice to ManagementAdvice

    If you were the leading company in customer satisfaction years ago when people actually enjoyed working there why did you change it?

    You need to realize that people call in because they have a problem. Work on trying to fix the issue and not on figuring out which reps sugar coat the awful truth the best.

    Give you CSR'S the tools to actually help your customers. Don't have them tell customer That they are capable of handling any situation when they can't! Some CSR's want to help but it doesn't get past the contact notes.

    Doesn't Recommend
    No opinion of CEO
  11. 5 people found this helpful  

    They hire you and then fire you

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Operations Supervisor in Worcester, MA
    Former Employee - Operations Supervisor in Worcester, MA

    I worked at Netflix

    Pros

    Great for silicon valley rockstars who live there jobs.

    Cons

    No upward mobility unless you want to move across state lines. If you do not accept promotion you start to feel the screws tightening to leave.

    Advice to ManagementAdvice

    Relax. You will all be out of work in 5-7 years when everything goes online streaming.

    Doesn't Recommend
    Disapproves of CEO

Work at Netflix? Share Your Experiences

Netflix

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.