Netflix

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Netflix Reviews

Updated Jul 5, 2014
All Employees Current Employees Only

3.2 394 reviews

71% Approve of the CEO

Netflix Founder, Chairman and CEO Reed Hastings

Reed Hastings

(306 ratings)

52% of employees recommend this company to a friend

Review Highlights

Pros
  • Freedom and Responsibility" is their guiding phrase here and it is true (in 29 reviews)

  • Good Pay & Fact paced work environment (in 18 reviews)


Cons
  • Netflix makes no secret about it's high performance culture, which results in a very high turnover (in 18 reviews)

  • IT IS LITERALLY TRUE THAT IT IS CULTURE OF FEAR, no matter how talented you are (in 17 reviews)

More Highlights
69 Employee Reviews Back to all reviews
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    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    1 person found this helpful  

    Good if the job suites you

    Customer Service Representative (Former Employee) Hillsboro, OR

    ProsEverything about Netflix is great except for the callers. The management and supervisors are strict about your performance, but never in a negative way. They tell you how it is and never leave you in the dark. Pay and benefits are good for a call center.

    ConsThe callers. It's a call center and people LOVE their movies. If they don't get what they want, they will whine and cry even if they didn't read the terms of use. You have to be patient and be the right fit for this job

    Advice to Senior ManagementNothing. Keep up the good work.

    Yes, I would recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    11 people found this helpful  

    Most of the negative reviews on this site are accurate.

    Anonymous Employee (Current Employee) Beverly Hills, CA

    ProsBetter than average pay
    Unlimited vacation
    Free lunch and snacks

    ConsNo upward mobility
    Frequent restructuring
    Cliquishness
    **********
    Netflix makes no secret about it's high performance culture, which results in a very high turnover. Average life expectancy in this office is about 2 years, which means very often the main knowledge base of a department exists when an employee is terminated (not always for fair reasons) or chooses to leave since there is no room to grow. There are conflicting values and many managers don't practice what Netflix preaches. If you associate with the right people, this can help your career, but it is disappointing that office politics factors so heavily into a company that preaches how different they are from other corporate cultures. Yes, it's great we all get Blackberries or iPhones (and are reachable 24/7) and have a liberal vacation policy, but the aura of paranoia that invades the office due to the frequent restructurings is not conducive to successful business practices.

    Advice to Senior ManagementThe culture in the main headquarters in San Jose is different and very disconnected from the BH office. Getting on the same page would help as would treating your employees with more respect.

    No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
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    • Career Opportunities
    • No Opinion of CEO

    4 people found this helpful  

    "Not a good fit" Remember that quote. You'll find yourself repeating it in the end.

    Customer Service Representative (Former Employee) Hillsboro, OR

    ProsVery clean and relatively new building. The pay was above average for a call center, but at a price. To be honest, nothing else.

    ConsYour job will revolve around essentially one metric, the DSAT. Forget everything you think this job will be, you're being paid to get surveys.

    Advice to Senior ManagementThis is a fairly new site and the management are all very green i.e. most don't know what the hell they're doing. More focus on helping the customers and less on surveys guys.

    No, I would not recommend this company to a friend

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    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    5 people found this helpful  

    It's ok

    Anonymous Employee (Current Employee) Los Gatos, CA

    ProsFree lunch
    Free snacks and drinks
    Free subscription
    Netflix swags
    Overall the employees are friendly.
    Beautiful office.
    Time-off is not a problem.

    ConsOne of the most expensive benefit premiums that I've seen.
    Feel not appreciated by upper management.
    Fearful of loosing your job.

    Advice to Senior ManagementNeed to appreciate your team more and the people who works hard.

    No, I would not recommend this company to a friend

    • Work/Life Balance
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    • No Opinion of CEO

    4 people found this helpful  

    Bummer

    Customer Service Representative (Current Employee) Hillsboro, OR

    ProsA decent wage for the job.
    Decent benefits - health, dental, vision
    A free Netflix account at the highest plan

    ConsManagement's inability to manage.
    Someone breathing down your neck every second.
    No vacation time - used to, but not anymore.

    Advice to Senior ManagementHow about we go back to the way things used to be - a fun, relaxed environment, where you didn't feel undervalued every day you walk through the door.

    • Work/Life Balance
    • Senior Management
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    • No Opinion of CEO

    3 people found this helpful  

    OK place to work, not worth all the stress

    Netflix Customer Service Representative (Current Employee) Hillsboro, OR

    ProsGreat benefits
    Nice people to work with all around
    Some free snacks provided by company
    Some degree of autonomy in tasks

    ConsBathroom breaks monitored
    Hard to manage results...sometimes I was great in my stats, sometimes awful, but it was incredibly difficult to guage what I was doing to produce either one
    People randomly fired
    Lame managers
    Inconsistent information given out to teams of reps regarding customer assistance. Customers could get nothing or a resolution depending on whom they called.
    Little team cohesiveness.

    Advice to Senior ManagementPlease do more to support your CSR's in their job. I would suggest maintenance trainings throughout the year focused on 1) tech and 2) customer assistance.

    No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
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    • Disapproves of CEO

    8 people found this helpful  

    Great at first, then reality hit.

    Customer Service Representative (Current Employee) Hillsboro, OR

    ProsDecent Pay, decent benefits plus I can say I worked for Netlfix

    Consunlimited vaction that never happens. Forced OT withou a thank you. Constant turnover, while I was there I saw at least an average of 20 employees a week being let go for simple petty things. Training classes are ran like a preschool. There is no communication with you or the management unless you are doing someting wrong, and even then thats a maybe. HR is a joke there, they do not even communicate with employees and in some cases do not even know what is legal or illegal.

    Advice to Senior ManagementDo you guys really want to be that company that no one wants to work for? Netflix has so much potential, and you are letting it slip through your hands

    No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
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    • Career Opportunities
    • Disapproves of CEO

    7 people found this helpful  

    So much potential to be a great place to work, too bad it's not.

    Customer Service Representative (Former Employee) Hillsboro, OR

    ProsDecent hourly pay,
    Use of the eight out at a time membership plan while employeed with Netflix,
    Hand sanatizer readily available.

    ConsIn May 2009 Netflix took away sick/vacation hours and provided employees an additional dollar an hour pay and then advised all employees to open up their own savings account to save for unexpected days off. Netflix does not have a policy regarding sick days so as to hold it against you when you cannot make it to work (even if you provide a doctor's note). In nine months I called out sick twice and still received warnings not to miss work. Netflix promotes itself as striving to have the best customer service, however has reduced it's training too only two weeks. One week in classroom and the next week on the floor taking calls. The training is insufficiect which leads to inconsistency on the call center floor and the information which is relayed to customers. The turn over rate is ridiculous. I managed to work there for nine months before my part time shift was taken away and forced to go full time. I was not able to work full time due to childcare needs and was told that either I take the shift I am given (which is based on call volumes and business needs only) or I can quit. Netflix refused to work out a schedule that would let me keep my job there and work with their needs as well. Netflix anticipates doing a shift bid every six months, which means there is no gurantee you will be able to stay at the shift that you are hired for, and no room for disscussion. So if you have small children or attend school this is not a suitable job. Netflix promotes a no policy policy environment, which gives each individual team manager and leader to do as they see fit. One day they will tell you you are doing a great job, the next you will be let go. Netflix call center fired employees for not being able to make it to work due to snowstorms that hit hard in December 2008. Roads were not plowed, public transportation was not running, and yet you were let go. People were in accidents trying to get to work. Other's they put up in a hotel to make sure they would make their shift. Netflix had random mandatory OT in some cases without any notice. It wasn't just that they required a set amount of extra hours from everyone, they only had specific hours in which had to be filled. My husband had to take days off work so I could meet their required OT. Again no flexiblity with regards to family needs.
    Overall it's just really sad because this job was and could be fun. It's about movies and tv shows and all the great changes that are happening with the internet and instant streaming. Still it is a call center and those jobs aren't always the best, however when the entire company is working so hard against their own employess, the job is terrible. It's not even something you can count on because you don't know when they will fire you and for what.

    Advice to Senior ManagementInvest some more time in actually keeping decent employees instead of degrading everyone who works there. Most of the employees have college degrees and years of customer service experience. Netflix is known around the world for it's great service. Great numbers and feedback come from happy employees, not from those scared every moment that they are going to be fired next. My answers would much more positive had management, hr and everyone else cared about those that work there. This is one company not hurt by the economy, so there is no excuse.

    No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    7 people found this helpful  

    Be prepared to sell your soul...

    Manager (Former Employee) Hillsboro, OR

    ProsFree unlimited movie rentals
    Good Pay for the area
    Unlimited vacation - there is a caveat to this
    You can say you worked in the movie industry

    ConsNever being treated as a human being was my main complaint. The turnover was and still is ridiculously high. The "no rules" culture sounds good on paper, but in practice is awful because there is never any true direction. Employees are held to a certain expectation but are never told what that expectation is. The unlimited vacation also sounds good on paper, but it is almost impossible to take time off. They deliberately keep the employees in the dark and then chastise and even terminate their employment doing something wrong. It felt like upper management just did things to cover their backside and let everyone else take the fall when things weren't going as planned. There was no development of people whatsoever.

    Advice to Senior ManagementStart treating people like humans. Provide some leadership to the call center. Provide some decent training.

    No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    5 people found this helpful  

    Employee Beware..Working for Netflix in Hillsboro Call Center.

    Anonymous Employee (Current Employee) Hillsboro, OR

    ProsThe starting pay is competitive for what you do.
    Fast growing company, opportunity to be in the cutting edge
    some of the employee perks are great
    Empowered to do your job
    movies

    ConsPoor training environment - felt like I was in grade school
    Management was "high & mighty" - unapproachable
    Over qualified and no oppurtunity for advancement
    High employee turn over 13 a week. with about 320 employees at the center

    Advice to Senior ManagementIf you want to stay at the top of VOD and mail-order movies, get your head out of the clouds and your ass. It cost more to train and hire someone than to keep them for 6 months

    No, I would not recommend this company to a friend

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