Netflix Reviews

Updated March 30, 2015
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75 Employee Reviews

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  1. Helpful (5)

    Stressful is an understatement

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Hillsboro, OR
    Current Employee - Customer Service Representative in Hillsboro, OR

    I have been working at Netflix

    Approves of CEO
    Approves of CEO

    Pros

    Good pay, good benefits, awesome co workers

    Cons

    This is one of the most stressful work environments I have EVER worked at. Seems like no one has worked there longer than a year. Everything is based on your dissatisfied percentage and its impossible to satisfy everyone. ESPECIALLY when it is a dsat about service not rep. To Netflix, its the same damn thing. My supervisor was horrible and they all just sit together and chat all day. Almost seems like arent doing a damn thing.

    Advice to Management

    If your employees werent so stressed out all the time, maybe you would see better performance.

  2. Helpful (21)

    Three works can summarize the culture at Netflix. : Culture of Fear.

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Great Service But Not Great A Place for A Career in Los Gatos, CA
    Former Employee - Great Service But Not Great A Place for A Career in Los Gatos, CA

    I worked at Netflix

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    Netflix base salaries are high. Engineers are all very senior. The buildings are beautiful and having onsite expresso machines is wonderful. The location near Los Gatos is great. Everyone outside of Netflix understands and loves the service which is a pretty big perk.

    Cons

    Netflix is the first place I've worked where you can get fired for doing too good of a job. Managers are always changing usually as a result of being shown the door. The constant turnover leads to another problem in that there is not much domain expertise in the systems built in Netflix because of the high turnover.

    There is no career growth in Netflix. What you are hired for is more than likely what you will be doing for your stay at the company which on average is only a couple of years. There are cases where engineers / managers morph into something different but it was very rare.

    Box lunches are provided but they are terrible. That food is not meant for human consumption. A variety of vendors would be nice.

    The unlimited vacation policy is touted as a key benefit but watch out. Constantly changing priorities and short deadlines along with no job overlap means you are going to be able to take that nice vacation to take.

    The compensation is skewed in that there are no bonuses or stock grants for the rank and file employees. Insurance for anything beyond the employee ( significant other / family ) will be passed along to the employee. In many cases I've heard this can pretty expensive.

    I will say that I did have some good times at Netflix. If you are considering it as a company do your homework, ask the right questions, and make sure you weigh the pros and cons of the environment.

    Advice to Management

    Fix the culture. While there has been a steady stream of engineers and managers to choose from times have gotten better and there are other choices. Netflix could be so much more if you valued your employees, focused less on the short term distractions, and invest more on making employees love the work environment in the same way everyone loves the Netflix service.

  3. Helpful (7)

    Smart People; Poor Management

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Hillsboro, OR
    Former Employee - Customer Service Representative in Hillsboro, OR

    I worked at Netflix

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Pay 14 bucks to start
    Free Plan
    Super Smart team mates. Leaving my team was the worst part of loosing my job. They were all smart, witty and funny

    Cons

    Fear based management
    No rules or policies
    No paid time off

    My first TM (team manager) spoke to me for a total of 10 minutes during my first 6 months there. She was fired without explanation after 360 reviews. My second TM was present during all team meetings but was usually busy on a laptop IM'ing with someone else rather than participating.

    Even during my firing she was on her phone texting. I was given no information outside of a prepared packet and was asked to sign zero paperwork. I was escorted from the building like a criminal and the only reason anyone knew I had left was because of a pre-written email I was able to send when I returned to my desk to gather my things. Fear for your job makes you write an exit email months before you loose your job

    Advice to Management

    Speak to your employees! Don't treat adults like they are children. TM's should give Supervisors the ability to make decisions about their teams rather than having to go through multiple people to get an answer. Give good feedback along with bad. I only received praise about awesome statistics when I brought it up to my supe. Realize that the pool of people in Portland is dwindling and people are aware of how bad the conditions really are. No amount of free mac and cheese can bring in the masses.

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  5. Helpful (7)

    Good for the short run, high turnover, long hours, don't get too comfortable

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Hillsboro, OR
    Current Employee - Customer Service Representative in Hillsboro, OR

    I have been working at Netflix

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    Health insurance from day 1 is always nice.

    Cons

    Hostile work environment. They are constantly hiring and firing. If you don't meet the metrics, be prepared to walk. Management fires people and says nothing to their teammates. You can take a reduction in pay to get vacation time which I found completely ridiculous. I did not ever feel like they appreciated the hard work that I did. I exceeded all metrics, trained new hires, and monitored the team chat for assisting on calls. People who have worked there for 2 years have never gotten a raise.

    In addition to the above, I found the people there to be extremely unhealthy. Netflix offers food in the break room, but all of it is cheap with high sodium levels and MSG. simply add water, heat and serve. I'll pass.

    The customers can also be downright abusive at times. Why on earth do you feel the need to cuss someone out when your movie didn't arrive? Calm down folks!

    Advice to Management

    Offer incentives for good service other than allowing the reps to keep their jobs.

  6. Helpful (5)

    Good pay, terrible communication between management and employees

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Hillsboro, OR
    Former Employee - Customer Service Representative in Hillsboro, OR

    I worked at Netflix

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Get health insurance on date of hire, and decent pay
    Eight free dvd at a time plan
    Great co-workers
    Free food
    Very nice cleaning crew
    Near easy freeway access
    Close to many restaurants

    Cons

    Lack of communication between management and employees and many managers/supervisors who have little or no experience working with other people or managing in a constructive manor. Fear based management style, the sense of loosing your job for lack of staying within the metrics, your supervisor having a bad day, or any other reason they come up with. Manditory overtime with the expectation you will work it or loose your job. NO respect for doctors notes. The large number of people getting walked out on a daily and weekly basis. Seeing co-workers in tears over there job.

    Advice to Management

    It would be great to hear feedback some day that Netflix, is an awesome place to work. From ex-employees instead of disgruntle employees who wished they never worked for your company. Netflix has a great product, it would be nice to see the same effort put into the employees moral.

  7. Helpful (11)

    Good Developers but bad Company Culture

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Los Gatos, CA
    Current Employee - Anonymous Employee in Los Gatos, CA

    I have been working at Netflix

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    As a senior developer, you are working with a group of senior developers, and developers are working together to get things done

    Cons

    As posted on Internet by Company Management, Netflix DOES NOT treat employee as a member of family, you have to be always prepared that your manager would let you go because:

    1. You did a great job and mission is complished, so they don't have to keep you anymore
    2. Your manager find a person "better" than you
    3. Project did not work out smoothly, developer is likely the one to be blamed.

    Advice to Management

    No advice

  8. Helpful (1)

    Good if the job suites you

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Hillsboro, OR
    Former Employee - Customer Service Representative in Hillsboro, OR

    I worked at Netflix

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    Everything about Netflix is great except for the callers. The management and supervisors are strict about your performance, but never in a negative way. They tell you how it is and never leave you in the dark. Pay and benefits are good for a call center.

    Cons

    The callers. It's a call center and people LOVE their movies. If they don't get what they want, they will whine and cry even if they didn't read the terms of use. You have to be patient and be the right fit for this job

    Advice to Management

    Nothing. Keep up the good work.

  9. Helpful (13)

    Most of the negative reviews on this site are accurate.

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Beverly Hills, CA
    Current Employee - Anonymous Employee in Beverly Hills, CA

    I have been working at Netflix

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    Better than average pay
    Unlimited vacation
    Free lunch and snacks

    Cons

    No upward mobility
    Frequent restructuring
    Cliquishness
    **********
    Netflix makes no secret about it's high performance culture, which results in a very high turnover. Average life expectancy in this office is about 2 years, which means very often the main knowledge base of a department exists when an employee is terminated (not always for fair reasons) or chooses to leave since there is no room to grow. There are conflicting values and many managers don't practice what Netflix preaches. If you associate with the right people, this can help your career, but it is disappointing that office politics factors so heavily into a company that preaches how different they are from other corporate cultures. Yes, it's great we all get Blackberries or iPhones (and are reachable 24/7) and have a liberal vacation policy, but the aura of paranoia that invades the office due to the frequent restructurings is not conducive to successful business practices.

    Advice to Management

    The culture in the main headquarters in San Jose is different and very disconnected from the BH office. Getting on the same page would help as would treating your employees with more respect.

  10. Helpful (4)

    "Not a good fit" Remember that quote. You'll find yourself repeating it in the end.

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Hillsboro, OR
    Former Employee - Customer Service Representative in Hillsboro, OR

    I worked at Netflix

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    Very clean and relatively new building. The pay was above average for a call center, but at a price. To be honest, nothing else.

    Cons

    Your job will revolve around essentially one metric, the DSAT. Forget everything you think this job will be, you're being paid to get surveys.

    Advice to Management

    This is a fairly new site and the management are all very green i.e. most don't know what the hell they're doing. More focus on helping the customers and less on surveys guys.

  11. Helpful (5)

    It's ok

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Los Gatos, CA
    Current Employee - Anonymous Employee in Los Gatos, CA

    I have been working at Netflix

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Free lunch
    Free snacks and drinks
    Free subscription
    Netflix swags
    Overall the employees are friendly.
    Beautiful office.
    Time-off is not a problem.

    Cons

    One of the most expensive benefit premiums that I've seen.
    Feel not appreciated by upper management.
    Fearful of loosing your job.

    Advice to Management

    Need to appreciate your team more and the people who works hard.

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