Netflix Reviews

Updated June 18, 2015
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78 Employee Reviews

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  1. Helpful (1)

    Must drink the KoolAid

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Software Engineer in Los Gatos, CA
    Former Employee - Senior Software Engineer in Los Gatos, CA

    I worked at Netflix

    Doesn't Recommend
    Approves of CEO
    Doesn't Recommend
    Approves of CEO

    Pros

    * Hires only senior staff * High salary, benefits * Extreme, Agile * Psudo-unlimited vacation policy * Great experience

    Cons

    * High turnover, No loyalty. * Fear of being perceived as complacent despite monotony. * Monitor your burnout.

    Advice to Management

    Thanks for the workaholic rush. It was worth the ride.


  2. Helpful (9)

    company attitude: we pay you well and can kick you out at any moment , you shut up and put up with our rubbish

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Los Gatos, CA
    Current Employee - Anonymous Employee in Los Gatos, CA

    I have been working at Netflix

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    high salaries fast pace environment

    Cons

    company mentality: full-time employees are long term contractors experienced managers turn down Netflix opportunities due to a known short average "life span" of mid and low-level managers at the company (for example, IT and OPS managers usually last about 1 year) an employee can be laid off just because their project is over or he does not have skills for a new project

    Advice to Management

    get a new blood not only in a low/mid level but upper management as well


  3. Helpful (2)

    Good Management Team and Bright Employees

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Los Gatos, CA
    Former Employee - Anonymous Employee in Los Gatos, CA

    I worked at Netflix

    Approves of CEO
    Approves of CEO

    Pros

    Great product Good co-workers Transition from DVD to Digital is very interesting

    Cons

    Began to feel like a revolving door after working there for a couple years. Turnover is very, very high.

    Advice to Management

    It is hard to argue with Netflix's success as a company.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (8)

    They suck you in and then kick you out

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Manager in Los Gatos, CA
    Former Employee - IT Manager in Los Gatos, CA

    I worked at Netflix

    Disapproves of CEO
    Disapproves of CEO

    Pros

    enticing benefits & perks unrestrained "personal time" nice location & amenities

    Cons

    poor sightless management based on guilt innovation at the compromise of quality high turnover, low stability lack of collegial respect, high fear

    Advice to Management

    think long term about your contribution to society and less about the psychological game of stock prices - connecting people with the movies they love should not come at the expense of ostracizing employees you don't love


  6. Helpful (4)

    Best Call Center to work for by far...

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Hillsboro, OR
    Current Employee - Customer Service Representative in Hillsboro, OR

    I have been working at Netflix

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    -All previously noted perks are accurate -Incentives Galore -Excellent Pay when you consider how much the majority of the world gets paid to answer phones

    Cons

    - agree with previous posts about how easy people are let go - Performance/Mobility determined or based on numbers, not performance

    Advice to Management

    Your head is in the right place using numerical values to gather data about performance, but one must consider the need to evaluate other aspects of employee's performance besides those which can be measured numerically. The most successful professionals have such qualities, and it's a shame to witness great employees let go from such a great company.


  7. Helpful (3)

    Take What You Can Get

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Hillsboro, OR
    Former Employee - Customer Service Representative in Hillsboro, OR

    I worked at Netflix

    Approves of CEO
    Approves of CEO

    Pros

    Surrounded by quality/competent people. Immediate health benefits. Highest dvd plan. No script. Encourages employees to take initiative, and is fairly open to allow employees to make judgment calls when where there are no definitive guidelines in place. Supervisors are talented and empathic individuals, with plenty of knowledge and support to offer.

    Cons

    Monotonous/repetitive job. Taking on average 80-110 calls daily. If you are not a talker, this job won't pan out for you. Upper management is generally ineffective and out of touch with the common CSR. Guidelines and strategy are routinely changed, with no clear purpose for the change.

    Advice to Management

    Give more authority to the supervisors, who seem to be more in touch (and more competent) to the duties of being a customer service rep.


  8. Call center job

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Portland, OR
    Current Employee - Customer Service Representative in Portland, OR

    I have been working at Netflix

    Approves of CEO
    Approves of CEO

    Pros

    Top pay if your of high intelegence you will advance given all tools necesary to do the job leading technology

    Cons

    not alot of personality or diversity of management and empoyees. Very competitive for performance

    Advice to Management

    Mix up the management team to have more personality not everyone is a rocket scientist


  9. Helpful (2)

    hit or miss

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Hillsboro, OR
    Current Employee - Customer Service Representative in Hillsboro, OR

    I have been working at Netflix

    Approves of CEO
    Approves of CEO

    Pros

    it will be hit or miss if you make it, some do some don't it's almost random or luck of the draw

    Cons

    a lot of turn over, you get hired with out knowing that in 2 weeks only 50% or less ppl make it to next level

    Advice to Management

    be straight with ppl just cuz u get hired doesnt mean you have a job


  10. Helpful (9)

    I loved my co-workers, but spent a year fearing my management.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Los Gatos, CA
    Former Employee - Anonymous Employee in Los Gatos, CA

    I worked at Netflix

    Doesn't Recommend
    Approves of CEO
    Doesn't Recommend
    Approves of CEO

    Pros

    salary! co-workers strangers who LOVE netflix - always makes you feel good. :) location and buildings are both very nice

    Cons

    wondering every day if this is the day you're going to get "fired" culture & values are preached but not practiced incompetent managers

    Advice to Management

    Reed and all, you've learned really great lessons from Google about talent & creativity, but notice that Google workers aren't terrified for their employment lives every day, nor working themselves sick in the same way. i've never seen so many people so quietly fearful. Your managers seem to preach the values of netflix, but actually practicing them tends to lead to employee punishment, from everything I saw while there.


  11. Helpful (14)

    A successful cult

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director in Los Gatos, CA
    Former Employee - Director in Los Gatos, CA

    I worked at Netflix

    No opinion of CEO
    No opinion of CEO

    Pros

    Pay Lots of smart people around you all working as hard as you do to make company succeed Strangers say "I love that company", this will always make you feel good

    Cons

    Always on -- blackberries are assigned on entrance to corporate and you can bet your bottom dollar that no matter where you are, you will be expected to at least stay on top of the latest, if not participate. Hyper insular culture -- the fallacy of success pervades this company like no other. VPs are never wrong, even when they are, because the companies' success surely must be a reflection of the VPs and C level people's prior decisions. Challenge the VPs more than once and you will be sure not to last too long Related to always on: incessant pressure. Since as early as the first round interviews you are informed that you may be let go any day for any reason, you will spend at the least the first 12 months in chronic fear. Once out of the first 12 months, you will always hear that voice in the back of your head say, "you better work harder or the ax may fall tomorrow."

    Advice to Management

    1) Get over yourselves -- great company, but half of it is so only b/c you were in the right place at the right time 2) Stop the myth that this is a data driven company. At every turn, ideas that the C levels don't like are dismissed as not having enough data and ideas they do like are accepted b/c there isn't enough time to gather the data. Hypocrisy at its finest 3) Get out of denial about lack of politics in this company. The politics are the same or worse as any other large publicly held company.



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