Netflix Reviews

Updated August 19, 2015
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  1. Helpful (6)

    Very good learning experience at a cost of a lot of heartache

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Supervisor III in Hillsboro, OR
    Former Employee - Customer Service Supervisor III in Hillsboro, OR
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Netflix full-time (More than 5 years)

    Pros

    Pay and benefits. They typically pay above scale and provide benefits from the time you become a full time employee.

    Cons

    Management, on several occasions missed their mark on several key initiatives in the center. Specifically they never had a clue what was happening on the floor in regards to employee satisfaction and were never involved in developing employees to rank up. "Manage up or out" was stated on several occasions and this approach is what developed a culture of fear in the call center. High turnover is never a positive motivating factor and management was quick to let go of the people who stood against that ideal.

    Advice to Management

    I would share advice but management seems to agree with Hastings' approach of shooting from the hip and not listening to his trusted advisors.


  2. Helpful (24)

    For Engineers, this place is a joke

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Software Engineer in Los Gatos, CA
    Former Employee - Senior Software Engineer in Los Gatos, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Netflix full-time (Less than a year)

    Pros

    You're given independence and the ability to do your job how you see fit - some of the time. Most of the time management runs around like a chicken with their collective head cut off and priorities constantly change.

    Cons

    - The salaries are competitive, but not particularly high, despite what their so called slide deck proclaims. Keep in mind that your stock purchase and "bonus" is included, so $160k at Google is the same as $210k at Netflix. - Constant threats of firing, a culture of fear and throwing other employees under the bus to save your own skin. The threats of firing lead to crunch and absurd stress levels. - Employees aren't as intelligent as other high tech firms, they're hired more for the ability to play corporate politics than technical skill. - To follow on the above, the average stay here seems to be about a year. Understand that Netflix isn't an engineering company, it's an entertainment company and a fragile streaming infrastructure and clunky front end is built to consume that entertainment. But content is king, not the technology, and it never will be.

    Advice to Management

    I'd recommend working on technology a bit more. With the continual turnover and exodus of engineers, the technology and products are a house of cards.


  3. Helpful (3)

    Keep looking

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Beaverton, OR
    Former Employee - Customer Service Representative in Beaverton, OR
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Netflix full-time (Less than a year)

    Pros

    The pay is above average. The environment is kept very clean. The dress code is very relaxed.

    Cons

    Everything else about the job. I worked for Netflix for 3 months and had to quit. I have never left a job so quickly. It's that bad. You know you're in a culture of fear when the person training your group talks about how they were nearly fired. I was told I would be let go during training if I didn't "improve". The problem is they were incapable of telling me what needed "improving". I've worked in customer service for over a decade and never been exposed to such a fear based culture. If you read other reviews of Netflix you'll find that most people have had a similar experience.

    Advice to Management

    Stop throwing your customer service under the bus.


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  5. Helpful (1)

    Run from this place as fast as you can

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Hillsboro, OR
    Former Employee - Customer Service Representative in Hillsboro, OR
    Doesn't Recommend
    No opinion of CEO

    I worked at Netflix full-time (More than a year)

    Pros

    Good pay, decent benefits. At least it's not Cambodia

    Cons

    There are so many I don't know where to start.

    Advice to Management

    Treat your employees as assets, not like the doormats you wipe your boots on.


  6. Helpful (4)

    The company is decline

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Netflix full-time (More than 3 years)

    Pros

    paid well. work long hours without vacation.

    Cons

    The culture is bad. They claim they only hiring superstar, but superstars will not go to the company, the engineer quality is so-so.

    Advice to Management

    Your culture is not that great. You company just like Enron


  7. Helpful (4)

    Not as great as they make it out to be

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Hillsboro, OR
    Former Employee - Customer Service Representative in Hillsboro, OR
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Netflix full-time (Less than a year)

    Pros

    *Free netflix *Nice facility that is kept up well *Usual set work schedule *Pays a few dollars more than most places

    Cons

    During training they make you think that as long as you are taking feedback they give you then there is no worries about the score of the percentage of people that say "no" to the survey. In all reality though the survey rules everything. Even if you helped the person on the phone to the best of your abilities, we're super nice, educated them about the problem and they thought you were an awesome person by time you were done talking to the Customer is still going to say No to the survey if they are annoyed with how netflix works because the survey doesn't ask if the person on the phone helped you today? It asks are you satsified with your netflix experience. So, there was a lot of frustration where they had a lot of people listen to you and none of them could really tell you what you could have done better in that call to make the person say yes to the survey. So, they give you tips like start every call differently instead of opening the call the same way or saying the customer's name over and over to help them feel like they have a connection with you to say yes.

    Advice to Management

    Stop focusing so much on if some one says no to the survey if you're not going to specifically ask if the representative helped the customer. I am sure they have fired a lot of good people due to the survey.


  8. Helpful (6)

    Churn and burn

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Center Support Staff in Portland, OR
    Former Employee - Call Center Support Staff in Portland, OR
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Netflix full-time (Less than a year)

    Pros

    Some great people there (fellow employee's)

    Cons

    Every call you get can result in a survey with either a "yes" or "no" if they were satisfied with Netflix. You can get anywhere from 40 to 120 calls a day and the survey feedback was instant, meaning as soon as the caller input their survey you were notified. 2 "No's" could wipe out a whole day of "Yes's" and a lot these callers were incredibly unstable. Anything from people not remembering their password to the website to death threats. You had just 4 minutes to try to make them happy somehow and get them off the line before you got an instant message asking what the problem was. If you had to many "No's" you get fired on the spot. Call time too long? Fired. People came and went so much I didn't want to get to know them well because I knew they'd be out the door shortly. I had an incredible team coach that had a lot of faith in me which allowed me to persist in this enviorment. When the whole "separate dvd shipping and online streaming" failed they fired him and many, many others. I hung around for 9 months before I quit, the pressure to make metrics was savage and it was estimated that only 5% of the employee's would make it to a full year. I could go on with situations where the customer was extremely abusive, said no to the survey and went way way over the 4 minutes I was allowed only to have my job threatened for not meeting metrics but hopefully you get the idea.

    Advice to Management

    My advice to management? I wouldn't know where to begin.


  9. Helpful (6)

    Avoid- Plenty of Fish in the Sea

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CSR2 in Hillsboro, OR
    Former Employee - CSR2 in Hillsboro, OR
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Netflix full-time (More than a year)

    Pros

    Inexpensive health insurance Unique work environment

    Cons

    Where do I start.... I am a highly educated, sharp, always employed individual and I found it very challenging to work for Netflix long-term. I've been employed in restaurant management, accounting and retail (just to name a few) and this company was by far, the worst place I've ever worked. At my youngest, I was a Merry Maid and I even found that much more enjoyable then slaving away to constant surveys, unintelligent callers and unrealistic expectations. Forget about taking vacation- embrace ocassional, mandatory over-time. Expect callers to personally threaten you and your family. Schedules constantly change to odd hours- no matter what your "ranking" in the center is. Little or no promotion within. I gladly chose to discontinue my employment with Netflix voluntarily and my quality of life has greatly improved.

    Advice to Management

    SMH- if you've made it this far, you've drank the Kool Aid.


  10. Helpful (7)

    Worst job I have ever had

    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Former Employee - Hub Manager in Worcester, MA
    Former Employee - Hub Manager in Worcester, MA
    Doesn't Recommend
    No opinion of CEO

    I worked at Netflix full-time (Less than a year)

    Pros

    Stock option plan was very good. IT department worked well with hubs. Some hub managers were willing to work as team.

    Cons

    Unrealistic expectations, super long hours, poor upper management skills, cold mechanical type company, not very team oriented, uncomfortable company to work for.

    Advice to Management

    Stand behind what your HR team describes during interviews. Listen to all employees.


  11. Helpful (11)

    Culture of fear...and (possibly) loathing

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Relative to some Bay Area companies, Netflix pays about 10% to 20% better. Meaning, if you're unqualified, you'll get better pay than someone who is more qualified doing the same job in another Bay Area company. Altho, I hear this is changing and Netflix will only give you a raise if you can find someone in the Bay Area with the exact title and responsibilities who make more. Contrary to the buzz about Netflix being a tech innovator, it's become a "Hollywood" company. What drives Netflix is the Netflix "produced" shows; not the "innovative" streaming technology - Hollywood runs Netflix; not Los Gatos.

    Cons

    Since many people are only at Netflix for the higher than average salary, there is a culture of fear whereby people are constantly worried about their employment status in the company and will, unfortunately, submit to their baser instincts to do whatever it takes to keep their job. As for a high-performing culture, I guess it's relative but I've worked with much much more talented people elsewhere. Netflix is a great place if you are average and are able to keep upper management for figuring out that you are just average and are willing to do whatever it takes to keep up that facade. It's a less than ideal place if you are truly innovative and want to do amazing "new" things. Again, the new thing at Netflix is producing new shows; not technology.

    Advice to Management

    You've done a great job of positioning Netflix as a high-performing place so that those who don't work at Netflix believe this to be the case, now, live up to this which is much harder said than done.



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